Jobs in Canada

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Added 8 mins ago
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RDL Network Administrator
Celestica
Toronto, ON
- Full-time
…and Development Lab (RDL) networks. Reporting directly to the Lead Network Architect, you will be responsible for the run-and-maintain aspects of our isolated, air-gapped networks across…
Added 38 mins ago
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Senior Water Wastewater Engineer
Englobe
Lethbridge, AB
- Full-time
Oversee technical reports, proposals, and engineering documentation.
Added 1 hour ago
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Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…identify opportunities to simplify and standardize operations and lead the development and implementation of improved processes, dashboards, reporting tools and practical automation…
Added 1 hour ago
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Senior Director, Engineering - ICM
Jobgether
Canada
- Full-time
As Senior Director of Engineering for Incentive Compensation Management (ICM), you will lead the engineering organization responsible for developing and scaling a mission-critical…
Added 1 hour ago
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Senior Millwright
Wolf Steel Ltd
Barrie, ON
- Full-time
Lead cross-functional teams, collaborating with engineering, operations, and quality teams to prioritize maintenance, resolve complex issues, and optimize plant performance
Added 1 hour ago
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Senior Millwright
Wolf Steel Ltd
Barrie, ON
- Full-time
Shift: Day Shift - 7:00am to 3:30pm
Added 2 hours ago
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Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory
Added 3 hours ago
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Lead Full Stack Developer
Royal Bank of Canada
Toronto, ON
- Full-time
Must have development experiences in Azure Integration Services (Logic Apps,
Added 4 hours ago
GC
Sr. Full Stack Engineer
Game Companies
Montreal, QC
- Full-time
…correctness, and who wants real ownership of systems other engineering teams depend on. As the team grows, this role has a path to evolve into a Tech Lead Manager…
Added 4 hours ago
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Sr Spec, IT
Vale Base Metals
Toronto, ON
- Full-time
…professional who thrives at the intersection of advanced analytics, engineering, and business transformation. You enjoy solving complex problems, collaborating with multidisciplinary teams,…
Added 4 hours ago
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Technical Manager – EAF Steelmaking
WelcometoSSM
ON · Algoma, ON
- Full-time
Proven ability to lead, develop and engage technical teams, preferably in a unionized environment.
Added 4 hours ago
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Tech Lead - ToolHound
Beacon Holdings
Canada
- Full-time
This role is one of those seats. You will be the technical leader for ToolHound, a mature, profitable tool-and-asset-management platform used by industrial, construction, energy, and…
Added 4 hours ago
TP
Coordinator, Utilities Plumbing
Toronto Pearson International Airport
Toronto, ON
- Full-time
Must possess or be prepared to obtain GTAA Confined Space certification
Added 4 hours ago
Senior Software Engineer - Reservations
OpenTable
Toronto, ON
This hybrid role requires working in the office two days per week · This is a hybrid opportunity (two days per week on-site) based out of our downtown Toronto, Ontario office
Added 5 hours ago
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Senior Software Engineer
SalesJack
Toronto, ON
- Full-time
As a Senior Full Stack Software Engineer at SalesJack, you’ll be one of the senior technical hires on the team, owning major product surfaces end-to-end. That means more than writing code:…
Added 5 hours ago
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Optical Systems Architect
Nokia
Ottawa, ON · Kanata, ON
- Full-time
In this role, you will lead the architecture of assigned line systems, and be accountable for their technical success from concept through release. Your key responsibilities will include:
Added 5 hours ago
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Optical Systems Architect
Nokia
Ottawa, ON · Kanata, ON
- Full-time
As part of Nokia’s Optical Architecture group, you will have a unique opportunity to lead the design and architecture of novel optical DWDM communication systems. You will be responsible…
Added 5 hours ago
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Strategic Partner Management Lead
Nokia
Ottawa, ON · Kanata, ON
- Full-time
…Product Line Management, marketing, services, operations, and technical…
Added 6 hours ago
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Senior Test Engineer
Actalent
Ottawa, ON · Nepean, ON
- $50 to $60 CAD / hour
- Contract
Bachelor of Science degree in Optical Engineering, Physics, Electrical Engineering, or an equivalent technical discipline.
Added 6 hours ago
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System Administrator
Actalent
Vancouver, BC
- $85,000 to $125,000 CAD / year
- Full-time
Lead technical investigation, root cause analysis, corrective action planning, and knowledge transfer following significant incidents.
Added 6 hours ago
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Senior Full Stack .NET Developer – Angular, C#, APIs & Production Support-NEG00008SE
Amyantek
Regina, SK
- Temporary
The proposed Senior Resource candidate must have the following skills listed below to be considered: · 1.Must have a minimum of five (5) years experience in:
Added 6 hours ago
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Ingénieur de Projet Senior [Hybride] | Senior Project Engineer [Hybrid] - FR
EDF power solutions North America
Montreal, QC
- Full-time
Scope of Job : The Senior Project Engineer is responsible for leading and overseeing the technical coordination of projects engineering for grid scale projects from development through…
Added 6 hours ago
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Engineering Project Manager - Developer Services
Jobgether
Canada
- Full-time
This role offers the opportunity to lead renewable energy engineering projects that support the development of large-scale clean energy infrastructure. You will take ownership of project…
Added 7 hours ago
AC
Junior Buyer
Aston Carter
Burnaby, BC
- $21 to $24 CAD / hour
- Contract
The Junior Buyer works fully on site as part of a small, collaborative procurement team that includes a Lead Buyer, a Technical Buyer, and another Junior Buyer. The role reports into the…
Added 7 hours ago
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Senior AI Solutions Lead
Systematix
Regina, SK
- Contract
Bachelor’s degree or technical diploma in computer science, information systems, engineering or related discipline.

Xplore Inc.

Product Owner (Field Services)

Cornwall, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 4, 2027
Experience: 5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end roadmap for our field service solution, including tools to help work order management, dispatch, scheduling, and technicians, with CRM and related customer engagement technologies as closely connected, secondary platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable solutions.

Success in this role is measured by the timely delivery of a prioritized roadmap that drives measurable improvements in field service efficiency, technician and customer experience, and platform reliability. Outcomes are tracked through KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Role & Responsibilities will Include:Product Strategy & Roadmap

You will bring a strong customer-first and field-first lens to backlog management and prioritization.

Own and prioritize the product backlog for the field service product, balancing customer needs, technical debt, and business goals.
Own and drive the product vision and multi-year roadmap for field service and work order management platforms, with CRM and related systems as connected, secondary priorities.
Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities.
Identify opportunities to modernize platforms leveraging cloud, automation, APIs, IoT/sensor data, and AI where applicable.
Balance run-the-business stability with modernization and innovation.
Make trade-offs transparently, with strong alignment to customer and business outcomes.

Customer & Field Discovery

You will advocate for the customer and field technician in every product decision.

Translate customer pain points - dispatch inefficiencies, SLA tracking, technician scheduling, asset/inventory linkage - into clear user stories and acceptance criteria.
Conduct customer discovery (interviews, surveys, field visits) to validate feature requirements.
Validate requirements against real technician and customer journeys and scenarios.
Partner with UX, service design, and research teams to deliver intuitive, accessible field and customer experiences.
Support experimentation, MVPs, and test-and-learn approaches to validate product ideas.

Stakeholder & Service Provider Engagement

Partner with Customer Operations, Field Service, Network, and Sales teams to understand business needs and pain points.
Act as the primary voice of the customer and business for the field service platform.
Coordinate with support and success teams to prioritize bug fixes and enhancement requests.
Present roadmap updates and product decisions to stakeholders and leadership.
Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence.

Agile Delivery & Backlog Ownership

You will partner closely with IT teams in an Agile/Scrum environment to ensure high-quality, incremental delivery.

Own and maintain the product backlog, including epics, features, and user stories.
Write specs, groom the backlog, and clearly define business requirements, acceptance criteria, and success metrics.
Prioritize work based on value, risk, dependencies, and capacity.
Run and participate in agile ceremonies - sprint planning, reviews, retros.
Provide ongoing guidance to developers and testers throughout the sprint.
Enable incremental delivery in complex environments with multiple systems and dependencies.

Technology & Integration Management

Manage integrations with related systems - CRM, ERP, inventory, IoT/sensor data, and scheduling/dispatch tools.
Ensure solutions integrate effectively across channels.
Collaborate with architecture, engineering, and security teams to ensure scalable, compliant solutions.
Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight.

Measurement & Continuous Improvement

You will focus on results, not just delivery.

Define and track KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.
Leverage data and insights - call drivers, field data, customer feedback - to continuously improve platform capabilities and customer/technician journeys.
Champion best practices in product management, agile delivery, and customer-centric design.

What Success Looks Like

A well-defined, prioritized roadmap exists for field service.
Tangible improvements in field service and customer experience - first-time fix rate, cycle time, SLA adherence, CSAT.
Work order workflows reduce friction for field technicians and dispatch teams.
Predictable, high-quality delivery: agile teams consistently deliver valuable increments, not just output.
Strong stakeholder and Service Provider confidence and alignment.

An Ideal Candidate Will Bring

5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Strategic thinking with strong execution focus.
Experience with work order management, CRM, ERP, or scheduling/dispatch platforms.
Hands-on experience with agile development teams (Scrum, Kanban); comfortable writing specs and grooming backlogs.
Demonstrated ability to translate customer and field needs into clear product requirements.
Comfort working in complex environments with multiple systems, integrations, and dependencies.
Strong stakeholder management, communication, and presentation skills.
Ability to use data, insights, and customer to guide product decisions.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Apply on LinkedIn About employer

More about this job

Responsibilities

Own the vision, roadmap, and backlog for field service and work order management platforms, translating customer and technician needs into prioritized requirements and incremental delivery. Coordinate with business, technology, and vendor stakeholders to manage integrations and improve operational and customer outcomes using defined KPIs.

Requirements

Requires 5+ years of Product Owner experience, preferably in field service, telecommunications, or large-scale operational environments, with experience in work order, CRM, ERP, or scheduling and dispatch platforms. Candidates should have hands-on Agile team experience, strong requirements and stakeholder skills, and the ability to use data and customer insights to guide product decisions.

Skills

Product Strategy
Product Roadmapping
Backlog Management
Field Service Management
Work Order Management
Customer Discovery
Agile Delivery
Scrum
Kanban
Stakeholder Management
Requirements Writing
Systems Integration
KPI Measurement
Data-Driven Decision-Making
Vendor Management
Customer Experience

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Work Order Management
Product Ownership
Product Roadmap
CRM
ERP
Scheduling
Dispatch
Agile
Scrum
Kanban
User Stories
Acceptance Criteria
Cloud
Automation
APIs
IoT
AI
System Integration
Inventory Management
Telecommunications
Customer Experience
Technician Utilization
First-Time Fix Rate
SLA Adherence
Customer Satisfaction
Vendor Management
Sprint Planning
Backlog Grooming
KPI Tracking

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Jobs in Canada