Jobs in Canada

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Added 5 mins ago
A-
Pool Maintenance Technician
ASP - America's Swimming Pool Company of Flower Mound
Vaughan, ON
- Full-time
Our Mission: At ASP, we create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence.
Added 5 mins ago
A-
Pool Maintenance Technician
ASP - America's Swimming Pool Company of Flower Mound
Vaughan, ON
- Full-time
Our Mission: At ASP, we create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence.
Added 5 mins ago
A-
Pool Maintenance Technician
ASP - America's Swimming Pool Company of Flower Mound
Vaughan, ON
- Full-time
Our Mission: At ASP, we create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence.
Added 5 mins ago
A-
Pool Maintenance Technician
ASP - America's Swimming Pool Company of Flower Mound
Vaughan, ON
- Full-time
Our Mission: At ASP, we create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence.
Added 5 mins ago
A-
Pool Cleaning Technician
ASP - America's Swimming Pool Company of Flower Mound
Vaughan, ON
- Full-time
Our Mission: At ASP, we create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence.
Added 5 mins ago
A-
Pool Maintenance Technician
ASP - America's Swimming Pool Company of Flower Mound
Vaughan, ON
- Full-time
Our Mission: At ASP, we create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence.
Added 35 mins ago
AH
Licensed Practical Nurse - Orthopaedic Technician - Emergency
Alberta Health Services
AB · Edmonton, AB
- Part-time
As an Orthopaedic Technician (Ortho Tech), you will apply, adjust, and remove casts, splints and traction equipment utilized in the care of orthopaedic patients (clients, residents). You…
Added 35 mins ago
AH
Licensed Practical Nurse - Orthopaedic Technician - Emergency
Alberta Health Services
AB · Edmonton, AB
- Part-time
As an Orthopaedic Technician (Ortho Tech), you will apply, adjust, and remove casts, splints and traction equipment utilized in the care of orthopaedic patients (clients, residents). You…
Added 1 hour ago
LC
Associate Faculty - Welding
Lambton College
Sarnia, ON
- Part-time
Lambton College of Applied Arts & Technology invites applications from qualified and passionate individuals interested in teaching welding courses on a part-time basis for the…
Added 1 hour ago
RG
user support technician
Retreat Guru
Nelson, BC
- Full-time
Added 2 hours ago
CG
Dispatcher
Canadoor Garage Doors
Barrie, ON
- Full-time
…trust, consistency, and teamwork, where every branch, every technician, and every office staff member reflects the same high standard of…
Added 2 hours ago
CG
Experienced Lead Garage Door Technician
Canadoor Garage Doors
Sudbury, ON · Greater Sudbury, ON
- Full-time
Minimum 3 years of garage door industry experience required
Added 2 hours ago
CG
Garage Door Apprentice
Canadoor Garage Doors
Barrie, ON
- Full-time
🔥 Launch Your Career as a Garage Door Apprentice Technician
Added 2 hours ago
SP
IT FIELD TECHNICIAN
S+C Partners
Mississauga, ON
- Full-time
…Streetsville in Mississauga, is seeking an experienced IT Field Technician to join its team of professionals. With an emphasis on fostering a collaborative work environment and supporting…
Added 2 hours ago
CG
Experienced Garage Door Technician
Canadoor Garage Doors
Barrie, ON
- Full-time
We're looking for an Experienced Garage Door Technician to join our team who combines strong technical ability with customer service skills, sales confidence, and a drive to succeed.
Added 3 hours ago
B
Drain Technician
Boardwalk
AB · Edmonton, AB
- Full-time
Added 4 hours ago
C
IT Support Technician – Desktop Support
CGI
BC · Strathcona A, BC
- Full-time
Our client, a leading technology innovator, is seeking an IT Support Technician to provide hands-on technical support to users in Strathcona, BC. The successful candidate will troubleshoot…
Added 4 hours ago
IS
Window Cleaner
Insight Service Solutions Inc
Winnipeg, MB
- $18 to $20 CAD / hour
- Full-time
The great outdoors is calling you! Why not be a Window Cleaning Technician?
Added 5 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 5 hours ago
Plant Technician 1
Rogers Communications
Edmonton, AB
…Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If…
Added 5 hours ago
R|
Animal Health Technician - Part-time Occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Part-time
D.E.C. with specialization in Animal Health Technology (of 2,730 hours - Program 145.A0) from a school recognized by the Ordre des médecins vétérinaires du Québec,
Added 7 hours ago
MA
Automotive Service Technician/Auto Engine Mechanic
MK Auto Group
Calgary, AB
- $35 to $44 CAD / hour
- Full-time
As a multi-location collision and mechanical repair group serving Calgary and surrounding areas, we invest heavily in technology, OEM training, and a workplace built on respect and…
Added 8 hours ago
RS
NDT Technician - UT
Rockwood Service Corporation
Grande Prairie, AB
- Full-time
…and a high-quality product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest quality…
Added 8 hours ago
TC
Service Supervisor
Toromont Cat
North Frontenac, ON · Glenburnie, ON
- Full-time
Class 5 driver’s license required; must be able to obtain an explosives license and an ASP construction card
Added 9 hours ago
NS
Registered Pharmacy Technician - Pyxis Support
Nova Scotia Health Authority
Halifax, NS
- Full-time
Completion of a recognized Pharmacy Technology Program (accredited program preferred) or equivalent experience (one year full-time experince as a hospital pharmacy practice assistant OR two…

Xplore Inc.

Product Owner (Field Services)

Cornwall, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 4, 2027
Experience: 5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end roadmap for our field service solution, including tools to help work order management, dispatch, scheduling, and technicians, with CRM and related customer engagement technologies as closely connected, secondary platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable solutions.

Success in this role is measured by the timely delivery of a prioritized roadmap that drives measurable improvements in field service efficiency, technician and customer experience, and platform reliability. Outcomes are tracked through KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.

Role & Responsibilities will Include:Product Strategy & Roadmap

You will bring a strong customer-first and field-first lens to backlog management and prioritization.

Own and prioritize the product backlog for the field service product, balancing customer needs, technical debt, and business goals.
Own and drive the product vision and multi-year roadmap for field service and work order management platforms, with CRM and related systems as connected, secondary priorities.
Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities.
Identify opportunities to modernize platforms leveraging cloud, automation, APIs, IoT/sensor data, and AI where applicable.
Balance run-the-business stability with modernization and innovation.
Make trade-offs transparently, with strong alignment to customer and business outcomes.

Customer & Field Discovery

You will advocate for the customer and field technician in every product decision.

Translate customer pain points - dispatch inefficiencies, SLA tracking, technician scheduling, asset/inventory linkage - into clear user stories and acceptance criteria.
Conduct customer discovery (interviews, surveys, field visits) to validate feature requirements.
Validate requirements against real technician and customer journeys and scenarios.
Partner with UX, service design, and research teams to deliver intuitive, accessible field and customer experiences.
Support experimentation, MVPs, and test-and-learn approaches to validate product ideas.

Stakeholder & Service Provider Engagement

Partner with Customer Operations, Field Service, Network, and Sales teams to understand business needs and pain points.
Act as the primary voice of the customer and business for the field service platform.
Coordinate with support and success teams to prioritize bug fixes and enhancement requests.
Present roadmap updates and product decisions to stakeholders and leadership.
Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence.

Agile Delivery & Backlog Ownership

You will partner closely with IT teams in an Agile/Scrum environment to ensure high-quality, incremental delivery.

Own and maintain the product backlog, including epics, features, and user stories.
Write specs, groom the backlog, and clearly define business requirements, acceptance criteria, and success metrics.
Prioritize work based on value, risk, dependencies, and capacity.
Run and participate in agile ceremonies - sprint planning, reviews, retros.
Provide ongoing guidance to developers and testers throughout the sprint.
Enable incremental delivery in complex environments with multiple systems and dependencies.

Technology & Integration Management

Manage integrations with related systems - CRM, ERP, inventory, IoT/sensor data, and scheduling/dispatch tools.
Ensure solutions integrate effectively across channels.
Collaborate with architecture, engineering, and security teams to ensure scalable, compliant solutions.
Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight.

Measurement & Continuous Improvement

You will focus on results, not just delivery.

Define and track KPIs such as work order cycle time, first-time fix rate, technician utilization, SLA adherence, and customer satisfaction.
Leverage data and insights - call drivers, field data, customer feedback - to continuously improve platform capabilities and customer/technician journeys.
Champion best practices in product management, agile delivery, and customer-centric design.

What Success Looks Like

A well-defined, prioritized roadmap exists for field service.
Tangible improvements in field service and customer experience - first-time fix rate, cycle time, SLA adherence, CSAT.
Work order workflows reduce friction for field technicians and dispatch teams.
Predictable, high-quality delivery: agile teams consistently deliver valuable increments, not just output.
Strong stakeholder and Service Provider confidence and alignment.

An Ideal Candidate Will Bring

5+ years of experience as a Product Owner, preferably in field service, telecommunications, or other large-scale operational environments.
Strategic thinking with strong execution focus.
Experience with work order management, CRM, ERP, or scheduling/dispatch platforms.
Hands-on experience with agile development teams (Scrum, Kanban); comfortable writing specs and grooming backlogs.
Demonstrated ability to translate customer and field needs into clear product requirements.
Comfort working in complex environments with multiple systems, integrations, and dependencies.
Strong stakeholder management, communication, and presentation skills.
Ability to use data, insights, and customer to guide product decisions.

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Apply on LinkedIn About employer

More about this job

Responsibilities

Own the vision, roadmap, and backlog for field service and work order management platforms, translating customer and technician needs into prioritized requirements and incremental delivery. Coordinate with business, technology, and vendor stakeholders to manage integrations and improve operational and customer outcomes using defined KPIs.

Requirements

Requires 5+ years of Product Owner experience, preferably in field service, telecommunications, or large-scale operational environments, with experience in work order, CRM, ERP, or scheduling and dispatch platforms. Candidates should have hands-on Agile team experience, strong requirements and stakeholder skills, and the ability to use data and customer insights to guide product decisions.

Skills

Product Strategy
Product Roadmapping
Backlog Management
Field Service Management
Work Order Management
Customer Discovery
Agile Delivery
Scrum
Kanban
Stakeholder Management
Requirements Writing
Systems Integration
KPI Measurement
Data-Driven Decision-Making
Vendor Management
Customer Experience

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Work Order Management
Product Ownership
Product Roadmap
CRM
ERP
Scheduling
Dispatch
Agile
Scrum
Kanban
User Stories
Acceptance Criteria
Cloud
Automation
APIs
IoT
AI
System Integration
Inventory Management
Telecommunications
Customer Experience
Technician Utilization
First-Time Fix Rate
SLA Adherence
Customer Satisfaction
Vendor Management
Sprint Planning
Backlog Grooming
KPI Tracking

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Jobs in Canada