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Added 1 day ago
T
Developer, Business Innovation & Transformation
TD
Toronto, ON
- Full-time
Automation Tools: Familiarity with automation frameworks to reduce manual effort and mitigate risks.
Added 1 day ago
RI
Automation Engineer (Python, UNIX/Linux& Shell Scripting)
Raas Infotek
Montreal, QC
- Contract
We are seeking an experienced Senior Automation Engineer with strong expertise in Python development, UNIX/Linux scripting, and software deployment automation. The candidate will be…
Added 1 day ago
A
SDET (Intermediate)
Actalent
Waterloo, ON
- $40 to $50 CAD / hour
- Contract
Collaborate closely with development and test teams to understand testing requirements and translate them into effective automation solutions.
Added 1 day ago
TI
Automated Test Engineering Intern (16-Month Internship)
Trimble Inc.
Richmond Hill, ON · Canada - Richmond Hill, Ontario (Applanix)
- Full-time
…Engineering Intern, where you will build advanced web UI testing frameworks, integrate with real-time navigation simulation platforms, and gain high-value software engineering experience…
Added 1 day ago
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BMO Capital Markets Summer 2027 Internship Risk and Capital Solutions Analyst, Toronto
BMO
Toronto, ON · FCP
- Full-time
…largest diversified financial services providers in North America with US$1.1 trillion total assets and approximately 53,000 employees as of April 30,…
Added 1 day ago
TI
Automated Test Engineering Intern (16-Month Internship)
Trimble Inc.
Richmond Hill, ON
- Full-time
…Engineering Intern, where you will build advanced web UI testing frameworks, integrate with real-time navigation simulation platforms, and gain high-value software engineering experience…
Added 1 day ago
AI
Senior Power Platform Engineer
Aptino, Inc.
Montreal, QC
- $45 to $50 CAD / hour
- Contract
We are looking for an experienced Senior Microsoft Power Platform Engineer with strong expertise in Power Apps, Power Automate, AI Builder, Copilot Studio, Dynamics 365, and Azure AI…
Added 1 day ago
RI
DevOps Automation Engineer
Raas Infotek
Montreal, QC
- Contract
We are seeking an experienced Senior Automation Engineer with strong expertise in Python development, UNIX/Linux scripting, and software deployment automation. The candidate will be…
Added 1 day ago
AH
Business Analytics Intern
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Full-time
…of collaboration, and the energy that comes from showing up with…
Added 1 day ago
RI
Automation Engineer
Raas Infotek
Montreal, QC
- Contract
We are seeking an experienced Senior Automation Engineer with strong expertise in Python development, UNIX/Linux scripting, and software deployment automation. The candidate will be…
Added 1 day ago
RI
DevOps Automation Engineer
Raas Infotek
Montreal, QC
- Contract
We are seeking an experienced Senior Automation Engineer with strong expertise in Python development, UNIX/Linux scripting, and software deployment automation. The candidate will be…
Added 1 day ago
M(
Business Analytics Intern
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
…of collaboration, and the energy that comes from showing up with…
Added 1 day ago
C
Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
Build intuitive and responsive user interfaces with modern frameworks like Angular and React.js.
Added 1 day ago
AI Engineer
BMO
Toronto, ON · BMOPLACE
…AI-powered applications, machine learning solutions, and intelligent automation capabilities that deliver measurable business value. You will partner closely with business stakeholders,…
Added 1 day ago
BC
AI Developer
BrainRidge Consulting
NB · New Brunswick, Canada
- Full-time
As an AI Developer, you will build and productionize modern AI applications, agents, and intelligent workflows for our clients. This is a hands-on engineering role for someone who combines…
Added 1 day ago
Senior Data Analyst
Government of Alberta
AB
Collaborates with peers and Technology and Innovation to develop and maintain reporting systems, interactive dashboards, and data visualizations that support performance measurement,…
Added 1 day ago
DevOps Engineer
OCS Ontario Cannabis Store
Toronto, ON
As our DevOps Engineer, you’ll build strong collaborative relationships with internal stakeholders to manage application infrastructure and code deployments across development, testing, and…
Added 1 day ago
XI
Senior Intelligence Analytics Engineer
Xplore Inc.
Markham, ON
- Full-time
Hands-on Python experience for automation, pipeline and data validation, and GenAI or agentic AI development.
Added 1 day ago
RI
Infrastructure Automation Engineer
Raas Infotek
Montreal, QC
- Temporary
We are seeking an experienced Senior Automation Engineer with strong expertise in Python development, UNIX/Linux scripting, and software deployment automation.
Added 2 days ago
RI
Automation Engineer
Raas Infotek
Montreal, QC
- Contract
We are seeking an experienced Senior Automation Engineer with strong expertise in Python development, UNIX/Linux scripting, and software deployment automation.
Added 2 days ago
CL
Senior Cloud DevOps Engineer
Charger Logistics Inc.
Brampton, ON
- Full-time
Strong Python programming with PowerShell/Bash experience.
Added 2 days ago
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Programmer
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Familiarity with Infrastructure as Code, deployment automation, monitoring, and logging is an asset.
Added 2 days ago
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Data Engineer, Fraud Predictive Analytics
BMO
Toronto, ON · FCP
- Full-time
…intelligence) to deliver better prediction models and/or intelligent automation that enables smarter business decisions, improved customer experience, and drives productivity. Applies…
Added 2 days ago
ZS
Artificial Intelligence Engineer
Zodiac Solutions, Inc
Halifax, NS
- Full-time
…already wired tools like Claude Code into your own workflow with custom skills and MCP servers to make yourself dramatically more productive, and you want to turn that instinct into a…
Added 2 days ago
JC
Technicien(ne) en automatisation des essais
Johnson Controls
Brossard, QC · CAN Quebec Brossard
- Full-time
…devices, field devices, and peripheral equipment. You will design automation frameworks, develop hardware test fixtures, and create intelligent testing pipelines that improve product…

Xplore Inc.

Senior Intelligence Analytics Engineer

Markham, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 22, 2026
Experience: At least 7 years of relevant experience in data, analytics, business intelligence, customer intelligence, or related fields, delivering production analytics solutions.
Posting language: English
Posted: Oct 23, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Senior Intelligence Analytics Engineer - Hands-on Technical Lead

As a hands-on technical lead in the Customer Intelligence & Analytics Centre of Excellence (COE), you will own the Customer Office’s gold-layer analytics foundation, validate pipeline design and data quality, automate manual processes, and enable generative AI (GenAI) and agentic AI use cases. You will combine reliable engineering with customer insights, analytics applications, and executive storytelling to build a scalable, AI-ready foundation and support business decisions.

Key responsibilities include:

Own Databricks gold-layer design, including curated and certified datasets, reusable transformation logic, and consistent key performance indicator (KPI) definitions. Partner with Data Engineering to validate pipeline design and end-to-end processing for correctness, scalability, and maintainability.
Analyze customer interaction transcripts, technical and repeat calls, Voice of Customer (VOC) data, customer journeys, and operational KPIs to identify root causes and recommend improvements across customer experience, contact centres, and field operations.
Build Databricks Apps, self-service analytics applications, and executive dashboards with clear user experience and visual storytelling.
Own analytics products from concept through adoption, including requirements gathering, design, development, testing, deployment, and continuous improvement.
Automate report delivery, data preparation, operational analytics workflows, and interactive presentation creation to reduce manual effort and communicate findings, business impacts, and recommendations.
Leverage Copilot, Claude, Genie, and AI technologies to improve productivity and accelerate insights.
Develop GenAI and agentic AI solutions, including intelligent agents, conversational analytics, and decision-support tools, using trusted, governed datasets and validated pipelines.
Establish automated pipeline and data validation, including source-to-target reconciliation and checks for accuracy, completeness, consistency, and freshness. Maintain monitoring to detect reliability issues, investigate failures, and coordinate corrective action.
Provide hands-on technical leadership through design reviews, engineering standards, documentation, and team guidance to support reliable production solutions.

Required Qualifications

At least 7 years of relevant experience in data, analytics, business intelligence, customer intelligence, or related fields, delivering production analytics solutions.
Experience building one or more of the following: AI agents, retrieval-augmented generation (RAG) solutions, conversational analytics solutions, or agentic workflows.
Experience with Databricks, Databricks SQL, and lakehouse architecture.
Demonstrated experience designing and building production-ready analytics applications or self-service analytics products, including Databricks Apps or comparable solutions.
Demonstrated hands-on experience designing gold-layer datasets and validating data pipelines, transformation logic, and source-to-target data accuracy, with automated testing, data quality controls, and reliability monitoring.
Experience automating data and analytics workflows and providing hands-on technical leadership.
Strong SQL and analytical problem-solving skills, including experience working with large, complex datasets.
Hands-on Python experience for automation, pipeline and data validation, and GenAI or agentic AI development.
Strong communication and visual storytelling skills, demonstrated through executive dashboards and PowerPoint presentations.
Hands-on use of Microsoft Copilot, Claude, Databricks Genie, ChatGPT, or comparable tools, with strong prompt engineering skills for analysis, insight generation, content creation, and business recommendations.
Ability to independently lead analytical projects from problem definition through recommendations and presentation.
Experienced in CI/CD, DevOps and automation practices.

Preferred Qualifications

Experience in telecom, contact centres, customer experience, customer care, workforce management, or customer intelligence, particularly with telecom call centre data is an asset.
Experience scaling adoption and continuous improvement of analytics products and AI solutions across business teams.
Experience analyzing transcripts, unstructured text, VOC, sentiment, or conversational intelligence data, and using customer journey analysis to identify friction and connect customer behaviours to operational and business outcomes.
Experience defining KPI frameworks, semantic data models, metric governance, and reusable business logic to support self-service analytics.
Advanced implementation experience with vector search, RAG architectures, production agentic workflows, and AI assistants, supported by AI governance, large language model (LLM) evaluation and monitoring, and repeatable prompt refinement.
Databricks certifications in data analytics or generative AI engineering are an asset.

Condition of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

Own and improve the Customer Office’s Databricks gold-layer analytics foundation, validating pipelines and data quality while analyzing customer interactions and operational metrics to recommend improvements. Build and maintain analytics applications, dashboards, automated workflows, and governed GenAI and agentic AI solutions, while providing hands-on technical leadership.

Requirements

Requires at least seven years of relevant experience delivering production analytics solutions, with hands-on expertise in Databricks, SQL, Python, gold-layer datasets, pipeline validation, and analytics applications. Candidates should also have experience with AI agents, RAG, or conversational analytics, along with automation, CI/CD, technical leadership, and strong communication and executive storytelling skills.

Skills

Databricks
Databricks SQL
Lakehouse Architecture
SQL
Python
Generative AI
Agentic AI
Retrieval-Augmented Generation
Data Pipeline Validation
Data Quality Controls
Analytics Applications
Self-Service Analytics
Customer Intelligence
Executive Dashboards
CI/CD
Prompt Engineering

Visa sponsorship

Not detected in the job text

Keywords

Databricks
Databricks SQL
Lakehouse Architecture
Gold-Layer Datasets
SQL
Python
Generative AI
Agentic AI
AI Agents
Retrieval-Augmented Generation
Conversational Analytics
Databricks Apps
Databricks Genie
Microsoft Copilot
Claude
ChatGPT
Prompt Engineering
Data Pipelines
Data Quality
Reliability Monitoring
CI/CD
DevOps
Customer Intelligence
Customer Experience
Contact Centre Analytics
Voice Of Customer
Customer Journey Analysis
KPI Governance
Telecommunications

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