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Added 7 days ago
E
Core Network as a Service Test Developer
Ericsson
Ottawa, ON
- Full-time
…of 5G services. We are looking for individuals who want to lead change in the industry, apply the latest technologies to a domain that society relies on day in and day…
Added 7 days ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 7 days ago
A
Senior Manager Data & AI Technical Strategy Lead
Avanade
Ottawa, ON
- Full-time
Lead the definition and evolution of current-state, transition-state, and target-state data architectures across cloud, hybrid, operational, analytical, and real-time environments.
Added 7 days ago
Senior Data Analyst
Government of Alberta
AB
Added 7 days ago
Software Programs - Software Development Manager
OSI Maritime Systems
Burnaby, BC
At OSI Maritime Systems, you will lead the technical execution of software feature teams delivering mission-critical navigation and tactical solutions. This role combines hands-on technical…
Added 7 days ago
XI
Senior Intelligence Analytics Engineer
Xplore Inc.
Markham, ON
- Full-time
Senior Intelligence Analytics Engineer - Hands-on Technical Lead
Added 7 days ago
AC
Early Careers: Client Consulting Graduate, STG
Aon Corporation
Toronto, ON
- Full-time
Skills and experience that will lead to success
Added 7 days ago
GT
Director of Engineering
GNO-SYS Technology
Calgary, AB
- Full-time
…space-sector clients. As the Director of Engineering, you will lead our multidisciplinary engineering team across mechanical, electrical, embedded/software, and systems engineering, and set…
Added 7 days ago
Research Officer, Photonics Devices
National Research Council Canada
Ottawa, ON
…projects aligned with the QN Research Centre strategic plan, and lead or contribute to the development of proposals for new research…
Added 7 days ago
CL
Senior Okta Engineer (IAM)
Charger Logistics Inc.
Brampton, ON
- Full-time
…workforce. We run Okta alongside Microsoft Entra ID, and you'll also lead how we bring AI agents, bots and service accounts under the same identity platform. This is a hands-on engineering…
Added 7 days ago
CL
Senior Cloud DevOps Engineer
Charger Logistics Inc.
Brampton, ON
- Full-time
Lead cloud migration strategies and multi-region infrastructure design.
Added 7 days ago
Senior Okta Engineer (IAM)
Charger Logistics Inc
Brampton, ON
…workforce. We run Okta alongside Microsoft Entra ID, and you'll also lead how we bring AI agents, bots and service accounts under the same identity platform. This is a hands-on engineering…
Added 7 days ago
AS
Full Stack Engineer
Axelon Services Corporation
Montreal, QC
- $65.52 USD / hour
- Other
For senior candidates, lead solution design, mentor engineers, and influence standards.
Added 7 days ago
ET
Python Developer
Envision Technology Solutions
Toronto, ON
- Full-time
Influence software architecture and lead design decisions for the Platform, with particular focus on payments and money-movement systems.
Added 7 days ago
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Senior Software Developer
Seequent
Calgary, AB · Canada Calgary AB Office
- Full-time
Reporting to the Team Lead, Software Development, the Senior Software Developer designs, builds, and operates the core services underpinning Evo, Seequent's cloud-based geoscience platform.…
Added 7 days ago
S
Senior Software Developer
Seequent
Calgary, AB · Canada Calgary AB Office
- Full-time
Reporting to the Team Lead, Software Development, the Senior Software Developer (frontend) provides technical leadership, mentorship, and architectural guidance while delivering…
Added 7 days ago
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Financial Instruments Valuation and Market Risk Manager
PwC
Toronto, ON · Montreal, QC
- Full-time
Lead projects in valuation of Financial instruments, such as debt instruments with embedded derivatives, structured products, derivatives, and commodity contracts;
Added 7 days ago
TR
Senior Manager, AI Engineering
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
We are looking for a Senior Manager, AI Engineering to build and lead a team that is evolving KeyCite for the next generation of AI-powered legal research. You will lead engineers across…
Added 8 days ago
DI
Full Stack Developer – Gen AI (1796) $75-80hr
Direct IT Recruiting Inc.
Toronto, ON
- $75 to $80 CAD / hour
- Contract
We are seeking a Senior Full Stack Developer with proven leadership in delivering complex AI solutions. This lead role requires hands-on experience with Generative AI, including…
Added 8 days ago
Consulting Infrastructure Specialist
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Lead Specialist is responsible for assessing, designing and supporting offered technology services. Providing operational excellence of existing security technologies and services. They…
Added 8 days ago
PR
Sr Lead-IT Infrastructure Ops (Associate Manager)
Peel Regional Police
Brampton, ON
- $165,396 to $179,322 CAD / year
- Full-time
As a Senior Lead-IT Infrastructure Operations within our ITS Infra and Data Centre Operations department, you will be responsible for directing the day-to-day operational delivery of all…
Added 8 days ago
BI
Java Technical Consultant
BURGEON IT SERVICES
Toronto, ON
- Contract
DevOps: GitHub, Jenkins, Kubernetes, MuleSoft, Kafka, Python, Dynatrace, Splunk
Added 8 days ago
T
Software Engineer 2
ThunderSoft
Markham, ON
- $55 to $60 CAD / hour
- Contract
Lead test bench readiness and stability efforts, ensuring both local and remote test benches are properly configured, maintained, and operational to support software and firmware validation…
Added 8 days ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 8 days ago
Senior Technical Artist – Character Rigging & Technology
Electronic Arts
Vancouver, BC
…workflows, machine learning, game security, dev ops, and long-lead feature and technology development across EA SPORTS titles. As part of EA SPORTS Tech, the Technical Art Team helps push…

Xplore Inc.

Senior Intelligence Analytics Engineer

Markham, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 22, 2026
Experience: At least 7 years of relevant experience in data, analytics, business intelligence, customer intelligence, or related fields, delivering production analytics solutions.
Posting language: English
Posted: Oct 23, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Senior Intelligence Analytics Engineer - Hands-on Technical Lead

As a hands-on technical lead in the Customer Intelligence & Analytics Centre of Excellence (COE), you will own the Customer Office’s gold-layer analytics foundation, validate pipeline design and data quality, automate manual processes, and enable generative AI (GenAI) and agentic AI use cases. You will combine reliable engineering with customer insights, analytics applications, and executive storytelling to build a scalable, AI-ready foundation and support business decisions.

Key responsibilities include:

Own Databricks gold-layer design, including curated and certified datasets, reusable transformation logic, and consistent key performance indicator (KPI) definitions. Partner with Data Engineering to validate pipeline design and end-to-end processing for correctness, scalability, and maintainability.
Analyze customer interaction transcripts, technical and repeat calls, Voice of Customer (VOC) data, customer journeys, and operational KPIs to identify root causes and recommend improvements across customer experience, contact centres, and field operations.
Build Databricks Apps, self-service analytics applications, and executive dashboards with clear user experience and visual storytelling.
Own analytics products from concept through adoption, including requirements gathering, design, development, testing, deployment, and continuous improvement.
Automate report delivery, data preparation, operational analytics workflows, and interactive presentation creation to reduce manual effort and communicate findings, business impacts, and recommendations.
Leverage Copilot, Claude, Genie, and AI technologies to improve productivity and accelerate insights.
Develop GenAI and agentic AI solutions, including intelligent agents, conversational analytics, and decision-support tools, using trusted, governed datasets and validated pipelines.
Establish automated pipeline and data validation, including source-to-target reconciliation and checks for accuracy, completeness, consistency, and freshness. Maintain monitoring to detect reliability issues, investigate failures, and coordinate corrective action.
Provide hands-on technical leadership through design reviews, engineering standards, documentation, and team guidance to support reliable production solutions.

Required Qualifications

At least 7 years of relevant experience in data, analytics, business intelligence, customer intelligence, or related fields, delivering production analytics solutions.
Experience building one or more of the following: AI agents, retrieval-augmented generation (RAG) solutions, conversational analytics solutions, or agentic workflows.
Experience with Databricks, Databricks SQL, and lakehouse architecture.
Demonstrated experience designing and building production-ready analytics applications or self-service analytics products, including Databricks Apps or comparable solutions.
Demonstrated hands-on experience designing gold-layer datasets and validating data pipelines, transformation logic, and source-to-target data accuracy, with automated testing, data quality controls, and reliability monitoring.
Experience automating data and analytics workflows and providing hands-on technical leadership.
Strong SQL and analytical problem-solving skills, including experience working with large, complex datasets.
Hands-on Python experience for automation, pipeline and data validation, and GenAI or agentic AI development.
Strong communication and visual storytelling skills, demonstrated through executive dashboards and PowerPoint presentations.
Hands-on use of Microsoft Copilot, Claude, Databricks Genie, ChatGPT, or comparable tools, with strong prompt engineering skills for analysis, insight generation, content creation, and business recommendations.
Ability to independently lead analytical projects from problem definition through recommendations and presentation.
Experienced in CI/CD, DevOps and automation practices.

Preferred Qualifications

Experience in telecom, contact centres, customer experience, customer care, workforce management, or customer intelligence, particularly with telecom call centre data is an asset.
Experience scaling adoption and continuous improvement of analytics products and AI solutions across business teams.
Experience analyzing transcripts, unstructured text, VOC, sentiment, or conversational intelligence data, and using customer journey analysis to identify friction and connect customer behaviours to operational and business outcomes.
Experience defining KPI frameworks, semantic data models, metric governance, and reusable business logic to support self-service analytics.
Advanced implementation experience with vector search, RAG architectures, production agentic workflows, and AI assistants, supported by AI governance, large language model (LLM) evaluation and monitoring, and repeatable prompt refinement.
Databricks certifications in data analytics or generative AI engineering are an asset.

Condition of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Apply About employer

More about this job

Responsibilities

Own and improve the Customer Office’s Databricks gold-layer analytics foundation, validating pipelines and data quality while analyzing customer interactions and operational metrics to recommend improvements. Build and maintain analytics applications, dashboards, automated workflows, and governed GenAI and agentic AI solutions, while providing hands-on technical leadership.

Requirements

Requires at least seven years of relevant experience delivering production analytics solutions, with hands-on expertise in Databricks, SQL, Python, gold-layer datasets, pipeline validation, and analytics applications. Candidates should also have experience with AI agents, RAG, or conversational analytics, along with automation, CI/CD, technical leadership, and strong communication and executive storytelling skills.

Skills

Databricks
Databricks SQL
Lakehouse Architecture
SQL
Python
Generative AI
Agentic AI
Retrieval-Augmented Generation
Data Pipeline Validation
Data Quality Controls
Analytics Applications
Self-Service Analytics
Customer Intelligence
Executive Dashboards
CI/CD
Prompt Engineering

Visa sponsorship

Not detected in the job text

Keywords

Databricks
Databricks SQL
Lakehouse Architecture
Gold-Layer Datasets
SQL
Python
Generative AI
Agentic AI
AI Agents
Retrieval-Augmented Generation
Conversational Analytics
Databricks Apps
Databricks Genie
Microsoft Copilot
Claude
ChatGPT
Prompt Engineering
Data Pipelines
Data Quality
Reliability Monitoring
CI/CD
DevOps
Customer Intelligence
Customer Experience
Contact Centre Analytics
Voice Of Customer
Customer Journey Analysis
KPI Governance
Telecommunications

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