Jobs in Canada

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Added 22 days ago
SL
Senior Operational Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Sun Life is seeking a highly skilled Senior Operational Engineer to join the Contact Centre Infrastructure Operations (CCIO) team. This team is responsible for the design, delivery,…
Added 22 days ago
C
Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
Are you ready to build the future of financial technology? We are seeking a passionate, high-performing Software Engineer (Java / AI) to join our dynamic Front Office Technology team.
Added 22 days ago
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Technology, Production Support, Summer Analyst, Mississauga, Canada, 2027
Citi
Mississauga, ON
- Full-time
…empowering you to swiftly troubleshoot complex problems and engineer robust solutions. Your core mission will be to guarantee production stability, providing an always available and…
Added 22 days ago
C
Technology, Production Support, Full Time Analyst, Mississauga, Canada, 2027
Citi
Mississauga, ON
- Full-time
…empowering you to swiftly troubleshoot complex problems and engineer robust solutions. Your core mission will be to guarantee production stability, providing an always available and…
Added 22 days ago
JG
Dynamics - Powerplatform Engineer
J&M Group
Montreal, QC
- Full-time
Proficiency in programming languages such as Python, Java, or C#.
Added 22 days ago
S
Senior Operational Engineer
Sunlife
Toronto, ON · North York, ON
- Full-time
Sun Life is seeking a highly skilled Senior Operational Engineer to join the Contact Centre Infrastructure Operations (CCIO) team. This team is responsible for the design, delivery,…
Added 22 days ago
S
Senior Operational Engineer
Sunlife
Toronto, ON · North York, ON
- Full-time
Sun Life is seeking a highly skilled Senior Operational Engineer to join the Contact Centre Infrastructure Operations (CCIO) team. This team is responsible for the design, delivery,…
Added 22 days ago
S
Senior Operational Engineer
Sunlife
Waterloo, ON
- Full-time
Sun Life is seeking a highly skilled Senior Operational Engineer to join the Contact Centre Infrastructure Operations (CCIO) team. This team is responsible for the design, delivery,…
Added 22 days ago
XI
Senior Intelligence Analytics Engineer
Xplore Inc.
Markham, ON
- Full-time
Senior Intelligence Analytics Engineer - Hands-on Technical Lead
Added 22 days ago
PR
Senior Robotics and Control Engineer
Promise Robotics
AB
- Full-time
We’re looking for a Senior Robotics and Control Engineer to join our team and contribute to developing cutting-edge solutions for our core robotic manufacturing technologies. This role is…
Added 22 days ago
GT
Director of Engineering
GNO-SYS Technology
Calgary, AB
- Full-time
Professional Engineer (P.Eng.) designation in good standing with APEGA, or eligibility to register with APEGA in Alberta.
Added 22 days ago
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Data Engineer
Luxoft
Canada
- Full-time
…into 2028. Our stack: Ruby on Rails, Node.js/TypeScript and Python services, Vue, PostgreSQL, Snowflake and…
Added 22 days ago
Staff Machine Learning Engineer
Twilio
ON
Join the team as Twilio’s next Staff Machine Learning Engineer on Twilio’s AI/ML Platform team.
Added 22 days ago
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Data Engineer, Fraud Predictive Analytics
BMO
Toronto, ON · FCP
- Full-time
Experience with programming languages (e.g. SQL, Python, PySpark) and machine learning /deep learning algorithms/packages (e.g. XGBoost, H2O, SparkML).
Added 22 days ago
ZS
Artificial Intelligence Engineer
Zodiac Solutions, Inc
Halifax, NS
- Full-time
…every teams development workflow runs on.If youre the kind of engineer who has already wired tools like Claude Code into your own workflow with custom skills and MCP servers to make…
Added 22 days ago
PR
Sr Lead-IT Infrastructure Ops (Associate Manager)
Peel Regional Police
Brampton, ON
- $165,396 to $179,322 CAD / year
- Full-time
Added 22 days ago
KS
ETL Testing
Kumaran Systems
Toronto, ON
- Full-time
We are looking for an ETL QA Engineer with strong experience in Databricks and PySpark, combined with hands-on exposure to AI-assisted development and prompt engineering. The ideal…
Added 22 days ago
TC
Data Engineer - Big Data / PySpark
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
An experienced Data Engineer with strong expertise in Big Data technologies to design, develop, and support enterprise-scale data platforms. The ideal candidate should possess hands-on…
Added 22 days ago
ZS
Artificial Intelligence Engineer
Zodiac Solutions, Inc
Halifax, NS
- Full-time
…every teams development workflow runs on.If youre the kind of engineer who has already wired tools like Claude Code into your own workflow with custom skills and MCP servers to make…
Added 22 days ago
S
Head of Data Systems (Google Stack)
Stacktics
Toronto, ON
- Full-time
Added 22 days ago
H
Machine Learning Engineer
Hays
Toronto, ON
- Contract
We’re looking for a hands-on Machine Learning Engineer to develop and improve ML and deep learning models that power personalization across our retail ecosystem.
Added 22 days ago
I
Senior Electro-Optical Validation Engineer
Inpho
Ottawa, ON · Kanata, ON
- $175,000 to $200,000 CAD / year
- Full-time
We are seeking a Senior Electro-Optical Validation Engineer to lead characterization and validation of Inpho's next-generation InP-based optical components and photonic chips. This role…
Added 22 days ago
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Software Engineer - Identity & Authorization
Baseten
Montreal, QC
- $165,000 to $330,000 CAD / year
- Full-time
Added 22 days ago
B
Software Engineer - Identity & Authorization
Baseten
Toronto, ON
- $165,000 to $330,000 CAD / year
- Full-time
Added 22 days ago
TS
Analyst – Front Office Application Engineer
TD Securities
Toronto, ON
- Full-time
Global Equity Derivatives (GED) is seeking a highly motivated Front Office Application Engineer to support, enhance, and develop technology solutions used by our trading, sales, and…

Xplore Inc.

Senior Intelligence Analytics Engineer

Markham, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 22, 2026
Experience: At least 7 years of relevant experience in data, analytics, business intelligence, customer intelligence, or related fields, delivering production analytics solutions.
Posting language: English
Posted: Oct 23, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Senior Intelligence Analytics Engineer - Hands-on Technical Lead

As a hands-on technical lead in the Customer Intelligence & Analytics Centre of Excellence (COE), you will own the Customer Office’s gold-layer analytics foundation, validate pipeline design and data quality, automate manual processes, and enable generative AI (GenAI) and agentic AI use cases. You will combine reliable engineering with customer insights, analytics applications, and executive storytelling to build a scalable, AI-ready foundation and support business decisions.

Key responsibilities include:

Own Databricks gold-layer design, including curated and certified datasets, reusable transformation logic, and consistent key performance indicator (KPI) definitions. Partner with Data Engineering to validate pipeline design and end-to-end processing for correctness, scalability, and maintainability.
Analyze customer interaction transcripts, technical and repeat calls, Voice of Customer (VOC) data, customer journeys, and operational KPIs to identify root causes and recommend improvements across customer experience, contact centres, and field operations.
Build Databricks Apps, self-service analytics applications, and executive dashboards with clear user experience and visual storytelling.
Own analytics products from concept through adoption, including requirements gathering, design, development, testing, deployment, and continuous improvement.
Automate report delivery, data preparation, operational analytics workflows, and interactive presentation creation to reduce manual effort and communicate findings, business impacts, and recommendations.
Leverage Copilot, Claude, Genie, and AI technologies to improve productivity and accelerate insights.
Develop GenAI and agentic AI solutions, including intelligent agents, conversational analytics, and decision-support tools, using trusted, governed datasets and validated pipelines.
Establish automated pipeline and data validation, including source-to-target reconciliation and checks for accuracy, completeness, consistency, and freshness. Maintain monitoring to detect reliability issues, investigate failures, and coordinate corrective action.
Provide hands-on technical leadership through design reviews, engineering standards, documentation, and team guidance to support reliable production solutions.

Required Qualifications

At least 7 years of relevant experience in data, analytics, business intelligence, customer intelligence, or related fields, delivering production analytics solutions.
Experience building one or more of the following: AI agents, retrieval-augmented generation (RAG) solutions, conversational analytics solutions, or agentic workflows.
Experience with Databricks, Databricks SQL, and lakehouse architecture.
Demonstrated experience designing and building production-ready analytics applications or self-service analytics products, including Databricks Apps or comparable solutions.
Demonstrated hands-on experience designing gold-layer datasets and validating data pipelines, transformation logic, and source-to-target data accuracy, with automated testing, data quality controls, and reliability monitoring.
Experience automating data and analytics workflows and providing hands-on technical leadership.
Strong SQL and analytical problem-solving skills, including experience working with large, complex datasets.
Hands-on Python experience for automation, pipeline and data validation, and GenAI or agentic AI development.
Strong communication and visual storytelling skills, demonstrated through executive dashboards and PowerPoint presentations.
Hands-on use of Microsoft Copilot, Claude, Databricks Genie, ChatGPT, or comparable tools, with strong prompt engineering skills for analysis, insight generation, content creation, and business recommendations.
Ability to independently lead analytical projects from problem definition through recommendations and presentation.
Experienced in CI/CD, DevOps and automation practices.

Preferred Qualifications

Experience in telecom, contact centres, customer experience, customer care, workforce management, or customer intelligence, particularly with telecom call centre data is an asset.
Experience scaling adoption and continuous improvement of analytics products and AI solutions across business teams.
Experience analyzing transcripts, unstructured text, VOC, sentiment, or conversational intelligence data, and using customer journey analysis to identify friction and connect customer behaviours to operational and business outcomes.
Experience defining KPI frameworks, semantic data models, metric governance, and reusable business logic to support self-service analytics.
Advanced implementation experience with vector search, RAG architectures, production agentic workflows, and AI assistants, supported by AI governance, large language model (LLM) evaluation and monitoring, and repeatable prompt refinement.
Databricks certifications in data analytics or generative AI engineering are an asset.

Condition of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Apply on LinkedIn About employer

More about this job

Responsibilities

Own and improve the Customer Office’s Databricks gold-layer analytics foundation, validating pipelines and data quality while analyzing customer interactions and operational metrics to recommend improvements. Build and maintain analytics applications, dashboards, automated workflows, and governed GenAI and agentic AI solutions, while providing hands-on technical leadership.

Requirements

Requires at least seven years of relevant experience delivering production analytics solutions, with hands-on expertise in Databricks, SQL, Python, gold-layer datasets, pipeline validation, and analytics applications. Candidates should also have experience with AI agents, RAG, or conversational analytics, along with automation, CI/CD, technical leadership, and strong communication and executive storytelling skills.

Skills

Databricks
Databricks SQL
Lakehouse Architecture
SQL
Python
Generative AI
Agentic AI
Retrieval-Augmented Generation
Data Pipeline Validation
Data Quality Controls
Analytics Applications
Self-Service Analytics
Customer Intelligence
Executive Dashboards
CI/CD
Prompt Engineering

Visa sponsorship

Not detected in the job text

Keywords

Databricks
Databricks SQL
Lakehouse Architecture
Gold-Layer Datasets
SQL
Python
Generative AI
Agentic AI
AI Agents
Retrieval-Augmented Generation
Conversational Analytics
Databricks Apps
Databricks Genie
Microsoft Copilot
Claude
ChatGPT
Prompt Engineering
Data Pipelines
Data Quality
Reliability Monitoring
CI/CD
DevOps
Customer Intelligence
Customer Experience
Contact Centre Analytics
Voice Of Customer
Customer Journey Analysis
KPI Governance
Telecommunications

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Jobs in Canada