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Added 1 min ago
Accounting Analyst, CPA Trainee (New or Recent Graduate Opportunity )
BMO
Toronto, ON · FCP
Full-time
…work provides vital assurance to the Board of Directors and senior management on the quality of internal control systems and reduces the risk of loss and reputational damage to the Company.…
Added 14 mins ago
Senior Financial Analyst
Brookfield
Toronto, ON
Full-time
Review quarterly financial reporting to investors and other users, including financial statements prepared under US GAAP, as well as fund and investment performance metrics
Added 45 mins ago
CNC Machining Centre Programmer
Titan Trailers Industries Limited - UK
Tillsonburg, ON
Full-time
…insights, with a focus on cost analysis, inventory valuation, and performance…
Added 45 mins ago
Co-op or Recent Graduates - CNC Programmers
Titan Trailers Industries Limited - UK
Tillsonburg, ON
Full-time
…insights, with a focus on cost analysis, inventory valuation, and performance…
Added 45 mins ago
Analyste financier
Universal Boot Inc.
Dorval, QC
Full-time
Collaborer avec les opérations pour améliorer la performance et la rentabilité.
Added 1 hour ago
Business Systems Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$75 to $90 CAD / hour
Contract
Works independently as the senior or lead system analyst and coaches/guides members within area of expertise
Added 1 hour ago
Senior Financial Analyst, Fund Expenses and Reporting Team
Manulife
Montreal, QC
Full-time
We are seeking a Senior Financial Analyst to assist in the fund expenses and reporting practices of the Global Fund Services team within Global Wealth & Asset Management (GWAM). Reporting…
Added 1 hour ago
Senior Functional Analyst, Intact Lab
Intact FC
Montreal, QC
Full-time
We are looking for a Senior Functional Analyst to join our growing Lab team!
Added 1 hour ago
Senior Analyst, Product Enablement: Governance and GTM Strategy
Payments Canada
Ottawa, ON · Toronto, ON
The Senior Analyst, Product Enablement: Governance and GTM Strategy plays a foundational analytical and coordinative role in bridging the gap between product strategy, development, and…
Added 1 hour ago
Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
Ottawa, ON · Toronto, ON
The Senior Go to Market Analyst, Ecosystem Integration is responsible for supporting the operational market readiness, adoption, and scale of the Real-Time Rail infrastructure and ongoing…
Added 2 hours ago
Associate, Global Credit Systems Solutions - Global Corporate Banking
RBC
Toronto, ON
Full-time
3+ years of relevant experience as a Business Analyst, Business Systems Analyst, Product Owner, or Product Manager with demonstrated ability to distill complex application logic for…
Added 2 hours ago
Senior Financial Analyst
Brookfield Asset Management
Toronto, ON · Brookfield Place
Full-time
Review quarterly financial reporting to investors and other users, including financial statements prepared under US GAAP, as well as fund and investment performance metrics
Added 3 hours ago
Senior Analyst, Technology Innovation (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
As a Senior Analyst, you are the technical engine of our Innovation Pod. Your primary focus is validating new concepts through active experimentation - building test beds, running thorough…
Added 3 hours ago
Network Edge Specialist
Provincial Health Services Authority
Burnaby, BC
Full-time
…Provincial Health Services Authority (PHSA), the Network/Telecom Analyst conducts feasibility studies, develops specifications for complex systems, maintains operating systems and provides…
Added 6 hours ago
Senior Financial Analyst
Acuity Inc.
Montreal, QC
…manufacturing leaders to drive actionable insights and financial performance across the business. Responsibilities include, financial reporting and analysis, and regular partnering with…
Added 6 hours ago
Senior Financial Analyst
Ontario Power Generation
Oshawa, ON
Full-time
Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Senior Financial Analyst.
Added 6 hours ago
Senior Hybrid Cloud Infrastructure Analyst
Affinity Credit Union
Regina, SK · Saskatoon, SK
We’re looking for a Senior Hybrid Cloud Infrastructure Analyst to join our IT team. You’ll be responsible for the research, design, implementation, optimization, and administration of the…
Added 9 hours ago
Policy Advisor
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$71,000 to $109,000 CAD / year
Full-time
Reporting to the Senior Director, Pension Design & Strategy, the Policy Advisor will develop and maintain Plan policies and procedures; support the development of and recommendations for…
Added 9 hours ago
Sr. Analyst, Valuation & Model Development
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
…the development of robust, market-driven analytics to support performance attribution and decision-making…
Added 10 hours ago
Senior Data Analyst I, Product
Mistplay
Toronto, ON
Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 11 hours ago
Senior Analyst, Payor Performance
Loblaw Companies Limited
Toronto, ON
Full-time
Reporting directly to the Senior Manager, Payor Performance, this role will support the overall departmental goal of protecting and enhancing pharmacy revenues and margins via the…
Added 11 hours ago
Investment Banking Associate, Mergers & Acquisitions
TD Securities
Toronto, ON
Full-time
This role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 12 hours ago
Engineering Assurance Analyst (Electrification & Plant Asset Management)
Metrolinx
Canada
Full-time
The Electrification and Plant department within the Engineering and Safety Division is seeking an Engineering Assurance Analyst to provide structured technical analysis, assurance…
Added 14 hours ago
Senior Software Asset Management Analyst
AtkinsRéalis
Montreal, QC
Full-time
The Senior Software Asset Management (SAM) Analyst role is responsible for the management and optimisation of software assets throughout their lifecycle encompassing licence checks,…
Added 14 hours ago
Senior Analyst, Technology Innovation (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
As a Senior Analyst, you are the technical engine of our Innovation Pod. Your primary focus is validating new concepts through active experimentation - building test beds, running thorough…

Xplore Inc

Agency Coordinator

Markham, ON, Canada

Job type: Full-time
Experience: Minimum of 5 years of experience in agency management, collections, or a related field, with a proven track record of driving performance improvements.
Posting language: English
Posted: Sep 24, 2026

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Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplore is seeking a highly motivated and detail-oriented Agency Coordinator at the Sr. Analyst or Manager level to join our Collections Team. This role is critical in managing relationships with our debt collection agencies and driving performance through data analysis and strategic insights. The ideal candidate will possess strong agency management experience and exceptional analytical skills to enhance our collections operations.

Why join Xplore?

At Xplore, we are committed to fostering a collaborative and innovative work environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. Join us in making a difference in the collections industry!

Key responsibilities will include:

Agency Management

Develop and maintain strong relationships with assigned debt collection agencies to ensure alignment with Xplore’s collection strategies and objectives.
Monitor agency performance, providing feedback and guidance to optimize recovery efforts and compliance with company standards.

Data Analysis

Analyze collection performance data to identify trends, opportunities for improvement, and actionable insights.
Create and maintain performance dashboards and reports to track key metrics such as recovery rates, recovery dollars, and agency commissions.

Performance Improvement

Collaborate with the Collections Team to develop strategies that enhance agency performance and drive higher recovery rates.
Conduct regular performance reviews with agencies, presenting findings and recommendations for improvement.

Reporting

Prepare and present comprehensive reports on agency performance to senior management, highlighting successes, challenges, and strategic recommendations.
Ensure accurate and timely reporting of collection metrics to support operational decision-making.

Cross-Functional Collaboration

Work closely with other departments, including Operations, Finance, and Compliance, to ensure cohesive strategies and adherence to regulatory requirements.
Participate in cross-functional projects aimed at improving overall collections processes and systems.

An Ideal Candidate Will Possess:

Bachelor’s degree in Business Administration, Finance, or a related field; advanced degree preferred.
Minimum of 5 years of experience in agency management, collections, or a related field, with a proven track record of driving performance improvements.
Strong analytical skills with the ability to manipulate and analyze large datasets using tools such as Excel, SQL, or other data analysis software.
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
Detail-oriented with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with reporting tools and dashboards (SQL, Power BI, Google Looker)

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

The Agency Coordinator will manage relationships with debt collection agencies and monitor their performance to ensure alignment with company objectives. They will also analyze collection data to identify trends and prepare reports for senior management to drive operational improvements.

Requirements

Candidates must have a bachelor's degree in Business or Finance and at least 5 years of experience in agency management or collections. Proficiency in data analysis tools such as Excel, SQL, and reporting dashboards is required.

Skills

Agency management
Data analysis
Collections operations
Performance reporting
Strategic insights
Excel
SQL
Power BI
Google Looker
Communication
Interpersonal skills
Stakeholder management
Performance dashboards
Regulatory compliance
Financial analysis

Benefits

Competitive compensation
Comprehensive benefits
Professional growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Agency Coordinator
Collections
Debt collection
Data analysis
Performance management
Reporting
Dashboards
Excel
SQL
Power BI
Google Looker
Compliance
Finance
Business Administration
Broadband
Fibre optic
5G
Stakeholder management
Recovery rates
Operational efficiency

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