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Added 5 mins ago
TC
Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Job Title: Fraud, Waste and Abuse Operations Lead Analyst
Added 19 mins ago
A
Senior Business Systems Analyst (Guidewire) - PolicyCenter & BillingCenter
Akkodis
Toronto, ON
- Contract
Position: Senior Business Systems Analyst (Guidewire) - PolicyCenter & BillingCenter
Added 48 mins ago
GA
Senior Financial Analyst - Logistics
Give and Go Prepared Foods
Toronto, ON · Etobicoke, ON
- $68,000 to $103,000 CAD / year
- Full-time
Build trusted relationships with Supply Chain, Operations and Finance stakeholders and provide timely, fact-based recommendations.
Added 1 hour ago
PE
Senior Settlements Analyst
Pattern Energy Group LP
Toronto, ON
- Other
As a member of Pattern Energy's Energy Settlements team, the Senior Settlement Analyst will serve as a subject matter expert for CAISO market settlements. This role is responsible for…
Added 1 hour ago
BS
Senior Technology Risk Analyst
Brainhunter Systems Ltd
Toronto, ON
- Contract
Brainhunter is currently seeking the services of a “Senior Technology Risk Analyst” for a contract opportunity with one of our Valued Clients.
Added 1 hour ago
MM
Quality Analyst Senior
Modine Manufacturing Company
Calgary, AB
- Full-time
…global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia. For more information about Modine, visit…
Added 2 hours ago
CH
Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Job Title: Fraud, Waste and Abuse Operations Lead Analyst
Added 3 hours ago
Senior Financial Analyst - Logistics
Give and Go Prepared Foods
Toronto, ON
Build trusted relationships with Supply Chain, Operations and Finance stakeholders and provide timely, fact-based recommendations.
Added 3 hours ago
Analyst, Corporate Banking, Energy - Calgary, AB
Scotiabank
AB · Calgary, AB
Analyst, Corporate Banking, Energy – Calgary, AB
Added 3 hours ago
Security Technology Analyst
University of Toronto
Toronto, ON
As Security Technology Analyst, you will be responsible for implementing, tuning, and scaling advanced security technologies and AI tools to protect Temerty Faculty of Medicine systems,…
Added 4 hours ago
BS
Senior Business Systems Analyst
Brainhunter Systems Ltd
Toronto, ON
- Contract
We are looking for a Business Systems Analyst who can turn customer and business needs into practical solutions that teams can build, operate and improve. You will work across product,…
Added 4 hours ago
AL
Technical Business Analyst
Acturis Limited
Victoria, BC
- Full-time
As a Technical Business Analyst, you will be part of a world-class international team from a wide variety of backgrounds.
Added 4 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
…réponse aux incidents majeurs et collabore avec les équipes des opérations TI, les utilisateurs d’affaires, les équipes techniques et les fournisseurs afin de rétablir rapidement les…
Added 4 hours ago
BM
Sr. Payroll Tax Analyst
Brewer Morris
Brampton, ON
- Full-time
We are seeking a detail-oriented Senior Payroll Tax Analyst / Payroll Tax Manager to oversee payroll tax compliance across North America in a multi-state payroll environment. This role is…
Added 4 hours ago
Business Analysis Specialist - AML Risk PMO (Toronto, ON)
Scotiabank
Toronto, ON
The Business Analyst Specialist is primarily responsible for managing the delivery and support of medium-to-complex regulatory AML & Compliance technology solutions for the AML Risk PMO to…
Added 4 hours ago
CE
Pricing Analyst / Analyste de la tarification
Carrier Enterprise Canada
Brampton, ON
- $85,000 to $105,000 CAD / year
- Full-time
…through innovative solutions, operational efficiency, and a customer-first…
Added 4 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
…réponse aux incidents majeurs et collabore avec les équipes des opérations TI, les utilisateurs d’affaires, les équipes techniques et les fournisseurs afin de rétablir rapidement les…
Added 4 hours ago
C
Applications Support Sr Analyst - Asst. Vice President
Citi
Mississauga, ON
- Full-time
The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability,…
Added 5 hours ago
ICQA Data Analyst, YVR4
Amazon
Delta, BC
Amazon Canada Fulfillment Services is hiring a Data Analyst to support the Inventory Control / Quality Assurance (ICQA) team. The Data Analyst assigned to ICQA will work closely with the…
Added 5 hours ago
BS
Senior Business Systems Analyst
Brainhunter Systems Ltd
Toronto, ON
- Contract
Brainhunter is currently seeking the services of a “Senior Business Systems Analyst” for a contract opportunity with one of our Valued Clients.
Added 5 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
…réponse aux incidents majeurs et collabore avec les équipes des opérations TI, les utilisateurs d’affaires, les équipes techniques et les fournisseurs afin de rétablir rapidement les…
Added 5 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
…réponse aux incidents majeurs et collabore avec les équipes des opérations TI, les utilisateurs d’affaires, les équipes techniques et les fournisseurs afin de rétablir rapidement les…
Added 5 hours ago
Senior Analyst, Global Pay and Time Solutions (contract)
Scotiabank
Toronto, ON
The Senior Analyst, Global Payroll and Time Solutions is the subject matter expert for global payroll and time solutions, ensuring their integrity, compliance, and effective integration…
Added 6 hours ago
Home Financing Officer - Northern Ontario
Scotiabank
ON · Sudbury, ON
…branch, broker, and Home Financing Advisor (HFA) channels. The Senior Analyst conducts file reviews, enhanced due diligence assessments, income verification and accountant statement…
Added 7 hours ago
PT
Product Engineer
Purelend Technologies Inc.
Calgary, AB
- Full-time
Sharp customer instincts. You can sit on a call with a senior underwriter or a head of broker operations and ask the three questions that tell you what to build next. You'd rather watch one…

Xplore Inc

Agency Coordinator

Markham, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum of 5 years of experience in agency management, collections, or a related field, with a proven track record of driving performance improvements.
Posting language: English
Posted: Sep 24, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplore is seeking a highly motivated and detail-oriented Agency Coordinator at the Sr. Analyst or Manager level to join our Collections Team. This role is critical in managing relationships with our debt collection agencies and driving performance through data analysis and strategic insights. The ideal candidate will possess strong agency management experience and exceptional analytical skills to enhance our collections operations.

Why join Xplore?

At Xplore, we are committed to fostering a collaborative and innovative work environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. Join us in making a difference in the collections industry!

Key responsibilities will include:

Agency Management

Develop and maintain strong relationships with assigned debt collection agencies to ensure alignment with Xplore’s collection strategies and objectives.
Monitor agency performance, providing feedback and guidance to optimize recovery efforts and compliance with company standards.

Data Analysis

Analyze collection performance data to identify trends, opportunities for improvement, and actionable insights.
Create and maintain performance dashboards and reports to track key metrics such as recovery rates, recovery dollars, and agency commissions.

Performance Improvement

Collaborate with the Collections Team to develop strategies that enhance agency performance and drive higher recovery rates.
Conduct regular performance reviews with agencies, presenting findings and recommendations for improvement.

Reporting

Prepare and present comprehensive reports on agency performance to senior management, highlighting successes, challenges, and strategic recommendations.
Ensure accurate and timely reporting of collection metrics to support operational decision-making.

Cross-Functional Collaboration

Work closely with other departments, including Operations, Finance, and Compliance, to ensure cohesive strategies and adherence to regulatory requirements.
Participate in cross-functional projects aimed at improving overall collections processes and systems.

An Ideal Candidate Will Possess:

Bachelor’s degree in Business Administration, Finance, or a related field; advanced degree preferred.
Minimum of 5 years of experience in agency management, collections, or a related field, with a proven track record of driving performance improvements.
Strong analytical skills with the ability to manipulate and analyze large datasets using tools such as Excel, SQL, or other data analysis software.
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
Detail-oriented with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with reporting tools and dashboards (SQL, Power BI, Google Looker)

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

The Agency Coordinator will manage relationships with debt collection agencies to ensure alignment with company strategies and monitor their performance. They will also analyze collection data to identify trends and prepare reports for senior management to drive recovery improvements.

Requirements

Candidates must have a bachelor's degree in Business or Finance and at least 5 years of experience in agency management or collections. Proficiency in data analysis tools such as Excel, SQL, and reporting software is required.

Skills

Agency management
Data analysis
Collections operations
Performance reporting
Strategic insights
Excel
SQL
Power BI
Google Looker
Communication skills
Interpersonal skills
Stakeholder management
Performance dashboards
Regulatory compliance
Financial analysis

Benefits

Competitive compensation
Comprehensive benefits
Professional growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Agency Coordinator
Collections
Debt collection
Fibre optic
5G
Broadband
Data analysis
Performance management
Reporting
Excel
SQL
Power BI
Google Looker
Compliance
Finance
Operations
Stakeholder management
Recovery rates
Dashboards
Strategic planning

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