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Added 35 mins ago
ML
Hospitality Manager - Client Centre
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
The Hospitality Manager - Client Centre is an onsite leadership role responsible for overseeing hospitality operations across the Conference Centre, workplace catering, and Executive…
Added 50 mins ago
MP
Project Manager - Low/Mid-rise Residential - Ottawa
Michael Page
Ottawa, ON
- $120,000 to $140,000 CAD / year
- Full-time
The Project Manager is responsible for planning, executing and finalizing projects within budget while adhering to deadlines. This includes acquiring resources and coordinating the efforts…
Added 50 mins ago
AC
Senior Manager, Indirect Tax
ACCA Careers
Toronto, ON
- Full-time
Make an impact with our Indirect Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a…
Added 50 mins ago
AC
Senior Manager, U.S. Corporate Tax
ACCA Careers
Toronto, ON
- Full-time
Make an impact with our U.S. Corporate Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework.…
Added 1 hour ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 1 hour ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 1 hour ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 1 hour ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 1 hour ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 1 hour ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 2 hours ago
RB
Senior Manager, ALM Market Risk
Royal Bank of Canada
Toronto, ON
- Full-time
As a Senior Manager, you are an integral member of the Enterprise Asset-Liability Management Risk (ALM Risk) team, within Enterprise Balance Sheet and Liquidity Risk (BSLR).
Added 4 hours ago
ST
Weekend Manager, CREST Live-In Treatment
Strides Toronto
Scarborough Bluffs Park, ON
- $42.71 to $49.73 CAD / hour
- Part-time
This is an existing vacancy for one (1) part-time permanent Weekend Manager, CREST Live-In Treatment (LIT) The Weekend Manager, CREST LIT provides supervision, administrative support, and…
Added 4 hours ago
C
Vice President Human Resources
Confidential
Toronto, ON
- $250,000 to $330,000 CAD / year
- Full-time
…executive leadership team, and act as a trusted advisor to senior leaders and the…
Added 4 hours ago
C
Senior Manager, Compensation (People & Culture) (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 4 hours ago
C
Senior Manager, IT/Telecom Engineering (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
…across the country. CBC/Radio-Canada is looking for a technical senior manager, project oriented, to join our Engineering team. This position requires an interesting mix of leadership and…
Added 4 hours ago
Business Development Manager
BB Blanc Inc
Vaughan, ON
We are seeking a talented Business Development Manager to help drive new business opportunities, generate qualified leads, and support the closing of strategic deals. Reporting directly to…
Added 6 hours ago
KD
Gestionnaire, Omnimarketing - McCafé | Associate Manager, Omni Marketing - McCafé
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 6 hours ago
SM
Audit Supervisor
Soren McAdam LLP
High Level, AB
- Full-time
Added 6 hours ago
W
Groom Supervisor, CG (Feature)
WildBrain
Vancouver, BC
- Full-time
…enjoy collaborating and actively participating in pipeline development, training and building out this function with the ultimate goal of producing best in class…
Added 6 hours ago
CC
Senior Legal Assistant
Carrington Communities
AB · Edmonton, AB
- Full-time
Reporting to the Legal Manager, the Senior Legal Assistant is a part of the Legal team, responsible for supporting various functions and projects within the department.
Added 6 hours ago
W
Senior Manager, Software Development - Clients & Accounts
Wealthsimple
Canada
- Full-time
We’re looking for a Senior Manager to lead Accounts Engineering, one of the teams inside CAP. Accounts Engineering builds new account types (Business Accounts, RESPs, and more), defines the…
Added 7 hours ago
T
Senior Group Manager, Finance
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 hours ago
SD
Communications Manager
School District No. 40 New Westminster
New Westminster, BC
- Full-time
New Westminster Schools Career Opportunity COMMUNICATIONS MANAGER
Added 8 hours ago
RS
Executive Assistant and Business Operations Manager
Resolve Sleep Health
Oakville, ON
- $80,000 to $100,000 CAD / year
- Full-time
Compensation is competitive and commensurate with experience. We offer a comprehensive benefits package and opportunities for professional growth and development.
Added 8 hours ago
EI
Software Development Manager
EBlock Inc.
Canada
- $160,000 to $180,000 CAD / year
- Full-time
We are looking for a hands-on Software Development Manager to lead one of our engineering teams within EDealer, reporting to the Sr. Director of Product and Engineering. This is a role for…

Xplore Inc

Agency Coordinator

Markham, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 5 years of experience in agency management, collections, or a related field, with a proven track record of driving performance improvements.
Posting language: English
Posted: Sep 24, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplore is seeking a highly motivated and detail-oriented Agency Coordinator at the Sr. Analyst or Manager level to join our Collections Team. This role is critical in managing relationships with our debt collection agencies and driving performance through data analysis and strategic insights. The ideal candidate will possess strong agency management experience and exceptional analytical skills to enhance our collections operations.

Why join Xplore?

At Xplore, we are committed to fostering a collaborative and innovative work environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. Join us in making a difference in the collections industry!

Key responsibilities will include:

Agency Management

Develop and maintain strong relationships with assigned debt collection agencies to ensure alignment with Xplore’s collection strategies and objectives.
Monitor agency performance, providing feedback and guidance to optimize recovery efforts and compliance with company standards.

Data Analysis

Analyze collection performance data to identify trends, opportunities for improvement, and actionable insights.
Create and maintain performance dashboards and reports to track key metrics such as recovery rates, recovery dollars, and agency commissions.

Performance Improvement

Collaborate with the Collections Team to develop strategies that enhance agency performance and drive higher recovery rates.
Conduct regular performance reviews with agencies, presenting findings and recommendations for improvement.

Reporting

Prepare and present comprehensive reports on agency performance to senior management, highlighting successes, challenges, and strategic recommendations.
Ensure accurate and timely reporting of collection metrics to support operational decision-making.

Cross-Functional Collaboration

Work closely with other departments, including Operations, Finance, and Compliance, to ensure cohesive strategies and adherence to regulatory requirements.
Participate in cross-functional projects aimed at improving overall collections processes and systems.

An Ideal Candidate Will Possess:

Bachelor’s degree in Business Administration, Finance, or a related field; advanced degree preferred.
Minimum of 5 years of experience in agency management, collections, or a related field, with a proven track record of driving performance improvements.
Strong analytical skills with the ability to manipulate and analyze large datasets using tools such as Excel, SQL, or other data analysis software.
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
Detail-oriented with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with reporting tools and dashboards (SQL, Power BI, Google Looker)

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Apply About employer

More about this job

Responsibilities

The Agency Coordinator will manage relationships with debt collection agencies to ensure alignment with company strategies and monitor their performance. They will also analyze collection data to identify trends and prepare reports for senior management to drive recovery improvements.

Requirements

Candidates must have a bachelor's degree in Business or Finance and at least 5 years of experience in agency management or collections. Proficiency in data analysis tools such as Excel, SQL, and reporting software is required.

Skills

Agency management
Data analysis
Collections operations
Performance reporting
Strategic insights
Excel
SQL
Power BI
Google Looker
Communication skills
Interpersonal skills
Stakeholder management
Performance dashboards
Regulatory compliance
Financial analysis

Benefits

Competitive compensation
Comprehensive benefits
Professional growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Agency Coordinator
Collections
Debt collection
Fibre optic
5G
Broadband
Data analysis
Performance management
Reporting
Excel
SQL
Power BI
Google Looker
Compliance
Finance
Operations
Stakeholder management
Recovery rates
Dashboards
Strategic planning

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