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Added 2 mins ago
EN
Finance Manager
Employment Network Canada Inc.
Regina, SK
- Full-time
As Finance Manager (Regina, Sask), your Leadership skills and Financial acumen will play a key role in the continued growth and success of our Client, a respected manufacturer and provider…
Added 5 mins ago
Manager, Market Insights (19 Month Term)
Invest Ottawa
Ottawa, ON
The Manager is responsible for the Market Insights operating model, including intake, triage, prioritization, workflow, service standards, quality assurance, reporting, vendor research…
Added 5 mins ago
Manager, Learning Experience and Support
IATA
Montreal, QC
Added 5 mins ago
CM
Internal Posting - Lambton Wellness Coordinator
Canadian Mental Health Association Lambton Kent
Sarnia, ON
- Part-time
Post-secondary education in health and wellness, recreation, healthcare administration, business administration, social services, or a related field is an asset.
Added 5 mins ago
GV
Senior Project Manager - GridBeats Software Project
GE Vernova
Markham, ON
- Full-time
As a Senior Project Manager you will lead a strategic software development initiative supporting the GridBeats Virtualization Journey for Protection Relays. The role demands strong…
Added 5 mins ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Added 5 mins ago
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Senior Financial Crime Risk Investigator (5362)
TD
Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist
Added 5 mins ago
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Personal Banking Associate Trainee
TD
Whitby, ON
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 13 mins ago
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Sr. Manager, Affiliate Finance - Fixed Term Contract
Biogen
Toronto, ON
- Full-time
The Senior Manager, Affiliate Finance is accountable for maintaining accurate financial data, supporting commercial and operating expense planning, supporting Patient Service Program (PSP)…
Added 22 mins ago
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Section manager
Desjardins
Levis, QC · Montreal, QC
- Full-time
…activities. You are responsible for overseeing your group’s service offer and for developing and implementing its business plan. With an ability to develop talent and drive results, you are…
Added 22 mins ago
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Manager
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
…sector. You are responsible for administrating your group’s service offer, developing and implementing its business plan, and overseeing activities supporting the administrative…
Added 22 mins ago
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Human Resources Support Administrator | Permanent Full Time (1.0 FTE) | CHEO Research Institute
CHEO
Canada
- Full-time
Prepare and distribute workplace inspection reports to site leaders, managers, and the Health, Safety & Wellness Manager.
Added 22 mins ago
Field Coordinator/Engineer - Kiewit Foundations
Kiewit
Calgary, AB · Burnaby, BC · Toronto, ON
As a Field Coordinator/Engineer, you bring your big ideas, commitment to top quality and unwavering work ethic. In return, we offer huge career and travel opportunities and the satisfaction…
Added 22 mins ago
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Customer Service Representative
BMO
Hamilton, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 22 mins ago
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Personal Banker
BMO
Montreal, QC
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 22 mins ago
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IDC Business Partner
Intelcom
Moncton, NB · NB · Service Centre (New Brunswick)
- Full-time
…Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge…
Added 23 mins ago
FC
Senior Financial Accountant
Fanshawe College
London, ON
- Full-time
Reporting to the Senior Manager, Financial Services, the Senior Financial Accountant acts as a strategic custodian of the College’s financial integrity, providing critical, sensitive, and…
Added 23 mins ago
TU
Assistant Professor in High Temperature Metals Processing
The University of British Columbia
Vancouver, BC
- Full-time
…distinguished itself with excellence in research, teaching and service in Materials Engineering. The Department has a strong record of collaborative work within UBC and industry and…
Added 23 mins ago
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Program Manager
LTM
Quebec, QC
- $120,000 to $150,000 USD / year
- Full-time
Bachelors degree in Business IT Computer Science a related field or equivalent relevant experience
Added 23 mins ago
TN
Billing Analyst
True North Airways
Sudbury, ON · Greater Sudbury, ON
- Full-time
· Escalate aged or disputed balances to Manager and resolve disputes or billing errors with customers or finance team.
Added 23 mins ago
NP
Manager, Business Development & Strategic Partnerships
Northern Peak HR
Thunder Bay, ON
- Full-time
…presence in Thunder Bay, Northwestern Ontario and beyond . The Manager will identify new business opportunities, develop relationships with prospective clients and strategic partners,…
Added 23 mins ago
CS
Program Worker, Labour Market Assistance Program
CultureLink Settlement and Community Services
Toronto, ON
- Full-time
In-person work at one or more sites and itinerant service delivery at partner sites will be required. Maintaining positive relationships with partners and CultureLink colleagues is…
Added 23 mins ago
Two (2) Engineer
Toronto Hydro
Toronto, ON
Reporting to the Manager of Stations & Distribution Automation, the Engineer will join a highly skilled engineering team, tasked with the upkeep and expansion of critical electrical…
Added 25 mins ago
EG
Health and Safety Specialist
Emterra Group
Mississauga, ON
- Full-time
…companies. Our organization have been deemed to be an “essential service” by providing collection and processing for recycling, organics, and waste that keep our communities clean and safe.…
Added 25 mins ago
CH
Environmental Project Manager
Citus HR
Calgary, AB
- Full-time
We are seeking an Environmental Project Manager / Consultant to join the Insurance Services team of a well-established environmental and engineering consulting firm in Western Canada.

Xplore Inc

Agency Coordinator

Markham, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 5 years of experience in agency management, collections, or a related field, with a proven track record of driving performance improvements.
Posting language: English
Posted: Oct 15, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplore is seeking a highly motivated and detail-oriented Agency Coordinator at the Sr. Analyst or Manager level to join our Collections Team. This role is critical in managing relationships with our debt collection agencies and driving performance through data analysis and strategic insights. The ideal candidate will possess strong agency management experience and exceptional analytical skills to enhance our collections operations.

Why join Xplore?

At Xplore, we are committed to fostering a collaborative and innovative work environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. Join us in making a difference in the collections industry!

Key responsibilities will include:

Agency Management

Develop and maintain strong relationships with assigned debt collection agencies to ensure alignment with Xplore’s collection strategies and objectives.
Monitor agency performance, providing feedback and guidance to optimize recovery efforts and compliance with company standards.

Data Analysis

Analyze collection performance data to identify trends, opportunities for improvement, and actionable insights.
Create and maintain performance dashboards and reports to track key metrics such as recovery rates, recovery dollars, and agency commissions.

Performance Improvement

Collaborate with the Collections Team to develop strategies that enhance agency performance and drive higher recovery rates.
Conduct regular performance reviews with agencies, presenting findings and recommendations for improvement.

Reporting

Prepare and present comprehensive reports on agency performance to senior management, highlighting successes, challenges, and strategic recommendations.
Ensure accurate and timely reporting of collection metrics to support operational decision-making.

Cross-Functional Collaboration

Work closely with other departments, including Operations, Finance, and Compliance, to ensure cohesive strategies and adherence to regulatory requirements.
Participate in cross-functional projects aimed at improving overall collections processes and systems.

An Ideal Candidate Will Possess:

Bachelor’s degree in Business Administration, Finance, or a related field; advanced degree preferred.
Minimum of 5 years of experience in agency management, collections, or a related field, with a proven track record of driving performance improvements.
Strong analytical skills with the ability to manipulate and analyze large datasets using tools such as Excel, SQL, or other data analysis software.
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
Detail-oriented with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with reporting tools and dashboards (SQL, Power BI, Google Looker)

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

The Agency Coordinator will manage relationships with debt collection agencies and monitor their performance to ensure alignment with company objectives. They will also analyze collection data to create performance reports and drive recovery improvements through strategic insights.

Requirements

Candidates must have a bachelor's degree in Business or Finance and at least 5 years of experience in agency management or collections. Strong analytical skills using tools like Excel, SQL, and reporting dashboards are essential for this role.

Skills

Agency management
Data analysis
Collections operations
Performance dashboards
Strategic insights
Excel
SQL
Power BI
Google Looker
Communication skills
Interpersonal skills
Reporting
Stakeholder management
Financial analysis
Regulatory compliance

Benefits

Competitive compensation
Comprehensive benefits
Professional growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Agency Coordinator
Collections
Debt collection
Data analysis
Performance management
Reporting
Dashboards
Excel
SQL
Power BI
Google Looker
Broadband
Telecommunications
Financial analysis
Regulatory requirements
Stakeholder management
Business Administration
Finance
Recovery rates
Compliance

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