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Added 1 min ago
S
Water Resources Engineering Graduate
Stantec
Markham, ON
- Full-time
We are seeking a Water Resources Engineering Graduate or Hydrologist to join our Markham office, with consideration for other GTA locations. You will be part of the Water Resources…
Added 1 min ago
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Directeur Régional – Québec et Est de l'Ontario / Regional Director – Quebec & Eastern Ontario
Everguard
Montreal, QC
- Full-time
Added 1 min ago
SA
Senior Data Engineer, NimbleRx
Swoop Airlines and Aviation
Toronto, ON
- $195,000 to $228,000 CAD / year
You think about security and PII/PHI handling as core engineering work, not as someone else’s problem.
Added 1 min ago
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General Repair Technician III
BGIS
Toronto, ON
- Full-time
Must be capable of obtaining appropriate security clearance
Added 16 mins ago
F
Pipefitter/Plumber
FWS
Saskatoon, SK
- Full-time
FWS Group of Companies is a fully integrated design, engineering, construction, and maintenance services firm. We are advocates of the design-build approach to project development. Whether…
Added 16 mins ago
EM
CNC (computer numerical control) machinist
Echo-Tech Machine & Tool Ltd.
St. Marys, ON
- Full-time
Read and interpret engineering drawings, blueprints, charts and tables
Added 16 mins ago
CL
Senior Okta Engineer (IAM)
Charger Logistics Inc.
Brampton, ON
- Full-time
…accounts under the same identity platform. This is a hands-on engineering role. You'll build and run the platform…
Added 16 mins ago
DM
Senior Electrical Engineer
Discovery Mining Ltd
Timmins, ON
- $104,000 to $130,000 CAD / year
- Full-time
…the primary duties of this position is to provide electrical engineering support to the production and maintenance groups to ensure production can achieve their committed tonnage for the…
Added 16 mins ago
RI
Senior Full Stack Java Developer - React, Spring Boot & MongoDB
Rose International
Mississauga, ON
- Full-time
Bachelor's degree or equivalent experience in Computer Science, Information Technology, Engineering, or a related field.
Added 16 mins ago
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Senior Java Full Stack Developer - Angular | Spring Boot | Microservices
Rose International
Mississauga, ON
- Full-time
Bachelor's degree or equivalent experience in Computer Science, Information Technology, Engineering, or a related field.
Added 16 mins ago
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Lead Java Developer
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Provide technical leadership, conduct code reviews, mentor teams, and drive engineering best practices.
Added 16 mins ago
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QE Automation (API Automation + Java , Selenium + Rest Assured)
Zodiac Solutions, Inc
Toronto, ON
- Full-time
5-10 years of Quality Engineering and Test Automation experience with strong expertise in API and UI automation within Agile delivery environments.
Added 16 mins ago
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Facility Maintenance & Operator
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Power Engineering License pursuant to the Boiler & Pressure Vessels Safety Act
Added 16 mins ago
Program Coordinator
I M P Group International Inc.
Amherst, NS
Coordinate implementation of engineering changes including planning, tooling, FAI and subcontract by monitoring progress and coordinating with the appropriate departments.
Added 16 mins ago
ED
Senior Quality Engineer/Lead - EN 323
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
…expertise to help build and evolve EDC's AI-enabled quality engineering capabilities. This role will focus on modernizing test automation, integrating AI into quality assurance practices,…
Added 16 mins ago
AI Solution Architect / FDE (AWS and Azure) -
NTT DATA Services
Toronto, ON
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Added 16 mins ago
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Bowmanville, ON
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Product Manager Senior - Supply Chain Technology
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Brossard, QC
Partner with engineering, architecture, integration, data, security, testing, & implementation teams through the product lifecycle
Added 31 mins ago
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Manufacturing Associate
RTX
Midland, ON
- Full-time
Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver…
Added 31 mins ago
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Staff AI Architect/Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
…blended role, you will both build AI-powered solutions and advise engineering and business teams, with your advisory work spanning the full spectrum from lightweight architectural guidance…
Added 31 mins ago
Staff Information Security Engineer - Threat Detection & Response
Visier Solutions Inc
Vancouver, BC
…capabilities end-to-end - driving the overarching strategy, tooling engineering, detection content, and incident response processes. Operating within a high-leverage team, you will scale…
Added 45 mins ago
WS
FSQR Supervisor
Windsor Salt Ltd.
Windsor, ON
- Full-time
Bachelor’s degree in Food Science, Chemistry, Engineering, or other related science field is required.
Added 45 mins ago
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Carpenter
FWS
AB · Edmonton, AB
- Full-time
FWS Group of Companies is a fully integrated design, engineering, construction, and maintenance services firm. We are advocates of the design-build approach to project development. Whether…
Added 45 mins ago
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Pipefitter/Plumber
FWS
Calgary, AB
- Full-time
FWS Group of Companies is a fully integrated design, engineering, construction, and maintenance services firm. We are advocates of the design-build approach to project development. Whether…
Added 45 mins ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
Collaborate with Infrastructure, Cloud, Database, Security Engineering, User Experience, application teams, and the Project Office to deliver secure identity outcomes across projects and…

Xplore Inc

Director, Process Excellence and Enablement

Markham, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 10+ years of experience in process excellence, operational excellence, business transformation, or large-scale continuous improvement.
Posting language: English
Posted: May 5, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

The Director, Process Excellence and Enablement is accountable for driving enterprise wide process optimization across customer-facing (external users) and internal operations, with a clear mandate to remove cost from the system, improve customer and employee experience, and enable scalable growth through standardization, automation, and simplification. This role establishes and leads a Process Excellence Centre of Excellence (CoE) for Xplore - setting standards, methodologies, and governance for how processes are designed, measured, optimized, and automated across the organization. The Director partners closely with Customer Operations, Technology, Finance, Workforce, and Functional Leaders to ensure process improvements translate into measurable financial, operational, and experience outcomes. Reporting to the VP, Operational Excellence & Enablement, this role plays a critical part in Xplore’s ability to scale efficiently, improve service consistency, and reinvest savings into customer experience and growth.

Key Responsibilities Include:

Enterprise Process Excellence Strategy & CoE Leadership

Establish and lead the Process Excellence Centre of Excellence, defining the vision, mandate, and operating model for enterprise-wide process improvement.
Develop and deploy a common process excellence framework (Lean, Six Sigma, customer journey optimization, value stream mapping, etc.) to be used consistently across the organization.
Define standards for: Process documentation and governance, Metrics and performance management, Benefits tracking and value realization, Automation and digitization readiness
Act as the enterprise authority on process excellence, ensuring consistency while enabling flexibility for diverse operational environments.

Customer & Employee-Centered Process Optimization

Lead end-to-end process improvement initiatives that directly impact:

o External customer experience (ease, reliability, resolution, speed)

o Internal employee experience (simplicity, productivity, clarity, reduced friction)

Diagnose process inefficiencies across customer journeys and internal workflows, identifying root causes of cost, rework, delays, and poor experience.
Partner with Care Operations, Care and Contact Centres, Field Operations, Sales and Marketing, Network and other cross-functional teams to redesign processes that improve first-time resolution, cycle times, and service quality.
Ensure voice-of-customer and voice-of-employee insights are embedded into process design decisions.

Cost Removal, Productivity & Value Realization

Own a quantified cost-out and productivity transformation pipeline across customer and internal operations.
Identify, size, and prioritize opportunities to remove structural costs through:

o Process simplification and standardization

o Demand reduction and failure demand elimination o Automation and digitization

o Role clarity and work rebalancing

Establish disciplined benefits tracking and KPIs, ensuring savings and productivity gains are measured, validated, and sustained.
Partner with Finance to align process improvements to financial outcomes and reinvestment strategies.

Executive Leadership, Governance & Influence

Provide executive-level leadership and transparent reporting on: Process performance and bottlenecks, Cost-out and productivity progress, Automation pipeline and value realization
Establish and lead cross-functional governance forums to prioritize, sequence, and resolve dependencies across process initiatives.
Translate complex operational and process challenges into clear, decision-ready insights for senior leadership.
Influence change across the organization through strong stakeholder engagement, not formal authority.

Capability Building & Culture of Continuous Improvement

Build and mentor a high-performing team of process excellence professionals.
Develop enterprise capability through: Training and coaching of leaders and teams, Toolkits, templates, and best practices, Embedded continuous improvement ways of working
Foster a culture where teams own their processes, use data to make decisions, and continuously seek better ways of working.

The ideal candidate will possess:

Bachelor’s degree in Business, Engineering, Operations, or a related field.
10+ years of experience in process excellence, operational excellence, business transformation, or large-scale continuous improvement.
Proven experience leading enterprise-wide, cross-functional initiatives with measurable cost, productivity, and experience outcomes.
Strong background in customer-facing operations and/or shared services environments.
Demonstrated ability to stand up and operate a Centre of Excellence model.
Exceptional executive communication, influence, and stakeholder management skills.
Strong financial and analytical acumen, with experience tracking and realizing benefits.

Preferred Qualifications

Experience in telecommunications, broadband, ISP, or other large-scale service organizations.
Lean Six Sigma certification (Black Belt or equivalent) or comparable process excellence credentials.
Experience enabling automation initiatives (RPA, workflow, AI-assisted processes).
Familiarity with:

o Customer journey mapping

o Value stream management

o Contact centre and field operations processes

Experience operating in regulated or complex environments.

Leadership Competencies

Enterprise and systems-level thinker
Customer- and employee-obsessed mindset
Highly outcome-oriented with strong execution discipline
Comfortable navigating ambiguity and change
Collaborative, influence-based leadership style
Strong ability to simplify complexity and drive alignment
Relentless focus on value, sustainability, and continuous improvement

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

The Director of Process Excellence and Enablement will establish and lead a Centre of Excellence to drive enterprise-wide process optimization and automation. This role partners with cross-functional leaders to improve customer and employee experiences while delivering measurable cost savings and operational efficiency.

Requirements

Candidates must possess a bachelor's degree and at least 10 years of experience in operational excellence or business transformation. Proven ability to lead large-scale, cross-functional initiatives and strong executive communication skills are essential for this role.

Skills

Process excellence
Operational excellence
Business transformation
Lean Six Sigma
Change management
Stakeholder management
Strategic planning
Process optimization
Customer journey mapping
Value stream mapping
Automation
Data analysis
Financial acumen
Leadership
Governance
Continuous improvement

Visa sponsorship

Not detected in the job text

Keywords

Process Excellence
Operational Excellence
Business Transformation
Lean
Six Sigma
Customer Journey Optimization
Value Stream Mapping
Automation
Digitization
Governance
KPIs
Change Management
Telecommunications
Broadband
ISP
RPA
AI-assisted processes
Contact Centre
Field Operations
Continuous Improvement
Strategic Leadership
Financial Acumen
Stakeholder Engagement
Process Documentation
Performance Management
Workflow Redesign
Enterprise Strategy
Operational Efficiency
Cost Reduction
Productivity

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