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Added 50 mins ago
GW
Senior Law Clerk - Corporate Services
Gowling WLG
Toronto, ON
- $78,000 to $88,000 CAD / year
- Full-time
Based in the Ottawa office, we are seeking a Senior Law Clerk for our Business Law Department to join our Corporate Services team to practice primarily in the not-for-profit area along with…
Added 2 hours ago
S
Senior Manager, Integrated Marketing (Masterbrand)
sephora.com
Toronto, ON
- Full-time
Ready for a career glow - up? As Senior Manager, Integrated Marketing, you’ll be driving brand preference, excitement, and client engagement through insight - driven strategies and…
Added 3 hours ago
LH
2600002781 - Manager Medical Affairs
Lakeridge Health
Oshawa, ON · Greater Oshawa Metropolitan Area
- Internship
Lakeridge Health is seeking a dynamic, strategic and collaborative Manager, Medical Affairs to lead the operations, programs and services that support roughly 1,000 credentialed staff…
Added 3 hours ago
GW
Senior Law Clerk - Corporate Services
Gowling WLG
Ottawa, ON
- $78,000 to $88,000 CAD / year
- Full-time
Based in the Ottawa office, we are seeking a Senior Law Clerk for our Business Law Department to join our Corporate Services team to practice primarily in the not-for-profit area along with…
Added 4 hours ago
UO
ERP Change Management and Training Specialist
University of Waterloo
Waterloo, ON
- Full-time
The ERP Change Management, Communications and Training Specialist is a two-year contract position reporting to the Director, Financial Systems and Controls. The incumbent serves as the…
Added 4 hours ago
UO
Manager, Financial Operations & Analysis
University of Waterloo
Waterloo, ON
- Full-time
The Manager, Financial Operations & Analysis reports jointly to the Assistant Director, Shared Services and the Financial Officer, Associate Provost, Students. The incumbent is reports to…
Added 4 hours ago
UO
Senior Director, Information Technology
University of Waterloo
Waterloo, ON · Carl A. Pollock Hall
- Full-time
The Senior Director, Information Technology (SDIT) leads the Faculty of Engineering’s information technology strategy and operations and is accountable for the overall results of…
Added 5 hours ago
WO
Clinical Services Manager - Etobicoke - Critical Care Unit
William Osler Health System
Toronto, ON
- Full-time
Reporting to the Director, Emergency, Critical Care and Respiratory Therapy and collaborating with the Medical Director, Critical Care, the Clinical Services Manager, Critical Care will…
Added 7 hours ago
J&
Senior Medical Director, Medical Affairs - Immunology
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
We are searching for the best talent for the Senior Medical Director, Medical Affairs - Immunology position to join our Medical Affairs leadership team located in Toronto, Ontario, Canada.
Added 7 hours ago
CE
Maintenance Technician Team Lead
CMHA Edmonton
Edmonton, AB
- $66,230 to $79,352 CAD / year
- Full-time
At CMHA Edmonton, Human Resources, Operations, and Facilities & Housing play a vital role in making compassionate, high-quality mental health services possible. These functions support the…
Added 8 hours ago
M
Director, FP&A and Commercial Controlling
Masco
ON · Saint Thomas, Ontario
- Full-time
As the Director, FP&A and Commercial Controlling, you will play a key role in leads enterprise financial planning and commercial finance activities, translating business performance into…
Added 9 hours ago
UO
Director, Administration
University of Victoria
Victoria, BC
- Full-time
Under the direction of the Dean, and in collaboration with Associate Deans and Chairs/Directors as applicable, the Director, Administration (DA) is responsible for the management of the…
Added 9 hours ago
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Culinary Manager
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Regina, SK
- Full-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 9 hours ago
A
Engineering Director, Mining & Metals
AFRY
Montreal, QC
- Full-time
Prepare reports for senior management to evaluate performance.
Added 9 hours ago
P&
Property Accountant
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Toronto, ON
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Reporting to the Director of Property Accounting, the Property Accountant is responsible for various aspects of the monthly full accounting cycle for certain residences and corporate…
Added 10 hours ago
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Culinary Manager
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Regina, SK · Marian Chateau
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Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 10 hours ago
Director, Tax
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Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Director, Tax. In this position, you will play a key role in providing…
Added 10 hours ago
M
Directeur(trice) Santé et Sécurité Amérique du Nord
Master
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
We are seeking a strategic and results-driven North American Health & Safety Director to lead the development, implementation, and continuous improvement of our North American health and…
Added 10 hours ago
CS
Senior Analyst, Costing (Contract)
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Windsor, ON
- Full-time
…position of Sr. Analyst, Costing. This person will report into the Director, Cost Accounting and play a key role in understanding production variances for the…
Added 10 hours ago
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Director of Business Development - NCA Minerals
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- Full-time
…evaluate mineral resources, optimize mining and processing operations, verify material quality, and support commercial…
Added 11 hours ago
AC
Full-time Finance and Operations Manager
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Director, Student Support Services, the Finance and Operations Manager is responsible for the effective administration, financial stewardship, human resources operations,…
Added 11 hours ago
FS
Senior Manager, L&H Insurance Policy
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Works with the Director in operational planning, development and reporting on performance metrics, program effectiveness, risks and impacts related to unit, section and department matters.…
Added 11 hours ago
OG
Director of Commercial Property Management
Onni Group of Companies
Vancouver, BC
- Full-time
ONNI Group is seeking an experienced Director of Commercial Property Management to oversee a portfolio of commercial properties across British Columbia. Reporting to the Senior Vice…
Added 11 hours ago
CS
Executive Director, Lennox and Addington County General Hospital Foundation
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Greater Napanee, ON · Napanee, Ontario
- Full-time
The Foundation is seeking an experienced, relationship-driven Executive Director to lead its next chapter of growth. Reporting to the Board of Directors, the Executive Director will provide…
Added 11 hours ago
Investor Services Specialist
OurCrowd
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…Account Managers, Finance, and Compliance, and supported by a financial liaison at our Israel headquarters, to resolve inquiries and ensure a seamless, positive experience at every stage of…

Closed listing

Xplore Inc

Director, Process Excellence and Enablement

Markham, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Experience: 10+ years of experience in process excellence, operational excellence, business transformation, or large-scale continuous improvement.
Posting language: English
Posted: May 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

The Director, Process Excellence and Enablement is accountable for driving enterprise wide process optimization across customer-facing (external users) and internal operations, with a clear mandate to remove cost from the system, improve customer and employee experience, and enable scalable growth through standardization, automation, and simplification. This role establishes and leads a Process Excellence Centre of Excellence (CoE) for Xplore - setting standards, methodologies, and governance for how processes are designed, measured, optimized, and automated across the organization. The Director partners closely with Customer Operations, Technology, Finance, Workforce, and Functional Leaders to ensure process improvements translate into measurable financial, operational, and experience outcomes. Reporting to the VP, Operational Excellence & Enablement, this role plays a critical part in Xplore’s ability to scale efficiently, improve service consistency, and reinvest savings into customer experience and growth.

Key Responsibilities Include:

Enterprise Process Excellence Strategy & CoE Leadership

Establish and lead the Process Excellence Centre of Excellence, defining the vision, mandate, and operating model for enterprise-wide process improvement.
Develop and deploy a common process excellence framework (Lean, Six Sigma, customer journey optimization, value stream mapping, etc.) to be used consistently across the organization.
Define standards for: Process documentation and governance, Metrics and performance management, Benefits tracking and value realization, Automation and digitization readiness
Act as the enterprise authority on process excellence, ensuring consistency while enabling flexibility for diverse operational environments.

Customer & Employee-Centered Process Optimization

Lead end-to-end process improvement initiatives that directly impact:

o External customer experience (ease, reliability, resolution, speed)

o Internal employee experience (simplicity, productivity, clarity, reduced friction)

Diagnose process inefficiencies across customer journeys and internal workflows, identifying root causes of cost, rework, delays, and poor experience.
Partner with Care Operations, Care and Contact Centres, Field Operations, Sales and Marketing, Network and other cross-functional teams to redesign processes that improve first-time resolution, cycle times, and service quality.
Ensure voice-of-customer and voice-of-employee insights are embedded into process design decisions.

Cost Removal, Productivity & Value Realization

Own a quantified cost-out and productivity transformation pipeline across customer and internal operations.
Identify, size, and prioritize opportunities to remove structural costs through:

o Process simplification and standardization

o Demand reduction and failure demand elimination o Automation and digitization

o Role clarity and work rebalancing

Establish disciplined benefits tracking and KPIs, ensuring savings and productivity gains are measured, validated, and sustained.
Partner with Finance to align process improvements to financial outcomes and reinvestment strategies.

Executive Leadership, Governance & Influence

Provide executive-level leadership and transparent reporting on: Process performance and bottlenecks, Cost-out and productivity progress, Automation pipeline and value realization
Establish and lead cross-functional governance forums to prioritize, sequence, and resolve dependencies across process initiatives.
Translate complex operational and process challenges into clear, decision-ready insights for senior leadership.
Influence change across the organization through strong stakeholder engagement, not formal authority.

Capability Building & Culture of Continuous Improvement

Build and mentor a high-performing team of process excellence professionals.
Develop enterprise capability through: Training and coaching of leaders and teams, Toolkits, templates, and best practices, Embedded continuous improvement ways of working
Foster a culture where teams own their processes, use data to make decisions, and continuously seek better ways of working.

The ideal candidate will possess:

Bachelor’s degree in Business, Engineering, Operations, or a related field.
10+ years of experience in process excellence, operational excellence, business transformation, or large-scale continuous improvement.
Proven experience leading enterprise-wide, cross-functional initiatives with measurable cost, productivity, and experience outcomes.
Strong background in customer-facing operations and/or shared services environments.
Demonstrated ability to stand up and operate a Centre of Excellence model.
Exceptional executive communication, influence, and stakeholder management skills.
Strong financial and analytical acumen, with experience tracking and realizing benefits.

Preferred Qualifications

Experience in telecommunications, broadband, ISP, or other large-scale service organizations.
Lean Six Sigma certification (Black Belt or equivalent) or comparable process excellence credentials.
Experience enabling automation initiatives (RPA, workflow, AI-assisted processes).
Familiarity with:

o Customer journey mapping

o Value stream management

o Contact centre and field operations processes

Experience operating in regulated or complex environments.

Leadership Competencies

Enterprise and systems-level thinker
Customer- and employee-obsessed mindset
Highly outcome-oriented with strong execution discipline
Comfortable navigating ambiguity and change
Collaborative, influence-based leadership style
Strong ability to simplify complexity and drive alignment
Relentless focus on value, sustainability, and continuous improvement

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

About employer

More about this job

Responsibilities

The Director of Process Excellence and Enablement will establish and lead a Centre of Excellence to drive enterprise-wide process optimization and automation. This role partners with cross-functional leaders to improve customer and employee experiences while delivering measurable cost savings and operational efficiency.

Requirements

Candidates must possess a bachelor's degree and at least 10 years of experience in operational excellence or business transformation. Strong executive communication, stakeholder management, and a proven track record in leading large-scale, cross-functional initiatives are required.

Skills

Process Excellence
Operational Excellence
Business Transformation
Lean Six Sigma
Change Management
Stakeholder Management
Strategic Planning
Process Optimization
Customer Journey Mapping
Value Stream Mapping
Data Analysis
Automation
Governance
Financial Acumen
Leadership
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Process Excellence
Operational Excellence
Business Transformation
Lean Six Sigma
Centre of Excellence
Customer Experience
Employee Experience
Automation
Digitization
Value Stream Mapping
Governance
KPIs
Change Management
Telecommunications
Broadband
RPA
AI-assisted processes
Financial Acumen
Strategic Planning
Continuous Improvement
Process Documentation
Stakeholder Engagement
Cross-functional Leadership
Customer Journey Mapping
Field Operations
Contact Centre
Shared Services
Performance Management
Process Simplification
Data-driven Decision Making

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