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Added 16 hours ago
UO
Customer Service Clerk
University of Victoria
Victoria, BC
- Full-time
…together as a team to ensure a high standard of customer service delivery, as well as the effective, efficient and safe performance for the operation, development and maintenance of campus…
Added 17 hours ago
DC
Project Manager
DORA Construction Limited
Dartmouth, NS
- Full-time
Reporting to the Director of Operations, the Project Manager can expect to be managing various projects at a time. Working with light steel framing, wood framing, structural steel,…
Added 18 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 18 hours ago
NB
Product Owner (PO) – CI/CD and Continuous Testing
National Bank of Canada
Montreal, QC
- Full-time
Within the Methodology, Governance and Practices sector, you will be part of the Continuous Delivery, Continuous Deployment and Continuous Testing team, reporting to the Senior Director.…
Added 19 hours ago
AI
Senior Mechanical Designer
ATS Industrial Automation
Cambridge, ON
- Full-time
Responsible for communicating time estimates and resource requirements on design tasks to the Director, Mechanical Design and Project managers.
Added 19 hours ago
YR
Project Specialist II - YRRTC
York Region (The Regional Municipality of York)
Richmond Hill, ON
- Full-time
…York Region. The corporation leads the planning, design, and delivery of the Region’s rapid transit projects that connect communities and key destinations, benefiting existing and future…
Added 20 hours ago
XI
Manager, Customer Intelligence
Xplore Inc
Markham, ON
- Full-time
…business execution, and analytics, managing the day-to-day delivery of customer intelligence programs - segmentation, Voice of the Customer, and Net Promoter Score - and translating the…
Added 20 hours ago
Senior Mechanical Designer
ATS Automation
Cambridge, ON
Responsible for communicating time estimates and resource requirements on design tasks to the Director, Mechanical Design and Project managers.
Added 21 hours ago
AH
Director, CDO, Allied Health & Rehabilitation
Alberta Health Services
Mannville, AB
- Full-time
The Director, Clinical Delivery & Operations (Allied Health & Rehabilitation), is primarily responsible for leadership, direction and vision in the development, implementation and delivery…
Added 21 hours ago
AH
Director, Vacancy Waitlist Management -Adult Day Program
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Director, Vacancy and Waitlist Management is accountable for the operational leadership, implementation, and performance of vacancy and waitlist management services within an assigned…
Added 21 hours ago
AH
Director - Continuing Care Homes
Alberta Health Services
Red Deer, AB
- Full-time
The Director, Clinical Delivery & Operations (Continuing Care Homes, Central Corridor) applies business, change management, process improvement and project management expertise to identify…
Added 21 hours ago
AH
Director - Continuing Care Homes
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Director, Clinical Delivery & Operations (Continuing Care Homes, Calgary Corridor) applies business, change management, process improvement and project management expertise to identify…
Added 21 hours ago
AH
Director, CDO (Palliative and End of Life Care)
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Director, Clinical Delivery & Operations (Palliative and End of Life Care, Calgary Corridor) is primarily responsible for guiding the delivery of palliative and end of life care…
Added 21 hours ago
AH
Program Director, Partnerships and Integration
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Director, Partnerships and Integration is accountable for providing strategic and operational leadership for partnership development, integration initiatives, and coordinated service…
Added 21 hours ago
AH
Director, CDO (Short Stay Specialized Units and Programs)
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Director, Clinical Delivery & Operations (Short Stay Specialized Units and Programs), is primarily responsible for leadership, direction and vision in the development, implementation…
Added 21 hours ago
AH
Director - Continuing Care Homes
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Director, Clinical Delivery & Operations (Continuing Care Homes, NW&NE Corridors) applies business, change management, process improvement and project management expertise to identify…
Added 21 hours ago
Construction Safety Officer
Bechtel Corporation
Toronto, ON
…the customer, Metrolinx, for the Ontario Line Subway (OLS) Project and will work in a delivery support role with the customer organization for a Ontario Line Subway Project in Toronto,…
Added 22 hours ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
As a Risk Modelling Services, Actuarial P&C Director, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but…
Added 23 hours ago
MG
Regional Compliance Specialist
Monroe Group Ltd.
Burlington, ON
- Full-time
The Regional Compliance Specialist is responsible for all aspects of Project Based Section 8, Low Income Housing Tax Credit, HOME and Bond compliance for Monroe Group’s growing portfolio.…
Added 23 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 23 hours ago
VR
Senior Specialist, Host Railway Management
VIA Rail Canada
Montreal, QC
- Full-time
…all interfaces related to the host railways. Reporting to the Director, Project Integration Specialist, this individual will play a central strategic and operational role in advancing the…
Added 23 hours ago
J
Information Technology Delivery Manager
JobsMedia.io
Montreal, QC
- Full-time
Reporting to the Director of Information Technology (IT), the incumbent is responsible for planning, organizing, coordinating, and optimizing activities related to the delivery of…
Added 23 hours ago
BC
Construction Safety Officer
Bechtel Corporation
Toronto, ON
- Full-time
…the customer, Metrolinx, for the Ontario Line Subway (OLS) Project and will work in a delivery support role with the customer organization for a Ontario Line Subway Project in Toronto,…
Added 23 hours ago
WI
Geotechnical Engineering Manager
WSP in Canada
Vancouver, BC
- Full-time
…Columbia and Yukon. Based in Vancouver and reporting to the Director of Ground Engineering, this dual role combines people leadership with senior geotechnical expertise, providing an…
Added 23 hours ago
WI
Geotechnical Engineering Manager
WSP in Canada
Vancouver, BC
- Full-time
…Columbia and Yukon. Based in Vancouver and reporting to the Director of Ground Engineering, this dual role combines people leadership with senior geotechnical expertise, providing an…

Xplore Inc

Manager, Customer Intelligence

Markham, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 4–6 years of experience in customer intelligence, customer experience, insights, or customer analytics roles, ideally within consumer products or services
Posting language: English
Posted: Oct 13, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We're looking for a Manager, Customer Intelligence, based in Markham office (2-3 days a week) to help build and operationalize Xplore's customer and market understanding, supporting the customer journeys that define how people interact with Xplore - from marketing and sales, to onboarding and service assurance, to support and retention. This role reports to the Director, Customer Intelligence and sits within the Customer Experience and Digital Innovation team as part of the Customer Office, collaborating closely with Product, Marketing, Sales, Data Analytics, and Operations teams to bring customer intelligence initiatives to life.

In this role, you will work at the intersection of customer insight, business execution, and analytics, managing the day-to-day delivery of customer intelligence programs - segmentation, Voice of the Customer, and Net Promoter Score - and translating the Director's strategic vision into practical tools, reporting, and recommendations that teams across Xplore can act on.

Success in this role means keeping Xplore's customer intelligence tools, data, and insights accurate, current, and genuinely used - partnering with stakeholders to turn customer data into clear, actionable recommendations that improve the end-to-end customer journey.

Why Join Xplore

At Xplore, you'll have the opportunity to help shape how connectivity experiences evolve for customers across Canada.

You'll work alongside teams that are passionate about improving the customer experience while delivering meaningful product innovations in a dynamic and growing organization.

This is an opportunity to make a real impact on how customers discover, connect with, and rely on Xplore services every day.

Roles & Responsibilities Will Include:

Support and Operate the Customer Intelligence Centre of Excellence

Help operate and continuously improve the Customer Intelligence Centre of Excellence, ensuring standards, processes, and tools are applied consistently across the organization
Manage day-to-day relationships with internal platforms and third-party customer intelligence, research, and analytics sources
Coordinate with data, analytics, and business teams to keep customer intelligence capabilities integrated, reliable, and trusted
Act as a day-to-day point of contact for stakeholders seeking customer intelligence input, escalating strategic or cross-functional priorities to the Director

Manage and Maintain the Customer Segmentation Framework

Co-create, build and refine Xplore's multi-dimensional customer segmentation framework, incorporating psychographic, demographic, behavioral, geographic, attitudinal, usage, and value-based attributes
Support adoption of segmentation across teams, embedding it into:
Marketing targeting and personalization
Product design and prioritization
Customer care strategies and omnichannel service models
Retention, upsell, and growth initiatives
Work with analytics and data teams to operationalize segmentation across platforms, dashboards, and decision workflows
Monitor and validate segments against internal data and external market intelligence, flagging when frameworks need to evolve

Refresh and Optimize the NPS and Voice of the Customer Program

Support the realignment of and the day-to-day execution of the enterprise Net Promoter Score (NPS) and Voice of the Customer (VoC) program, ensuring it functions as a system for action, not just reporting
Support modernization of NPS and VoC capabilities by:
Coordinating where, when, and how feedback is collected across critical journey moments
Operating customer intelligence platforms and AI-enabled analytics tools that surface faster insight, diagnostics and customized customer responses
Integrating feedback with operational, digital, and behavioral data to help identify root causes, leveraging advanced analytics and AI tools
Maintain a consistent, connected view of customer feedback across NPS, qualitative insights, complaints, and third-party sources
Partner with journey owners and agile teams to feed insights into project prioritization, experience design, operational improvements, and customer service actions

Manage Customer Intelligence Tools and Vendor Relationships

Support evaluation, onboarding, and day-to-day management of customer intelligence tools, including VoC platforms, research tools, AI agents and advanced analytics programs, journey analytics, and insights reporting
Manage relationships with third-party intelligence vendors (e.g., market research, benchmarking, consumer behavior data, digital experience analytics)
Ensure tools and partners:
Complement internal analytics and data capabilities
Integrate smoothly with existing systems and workflows
Meet privacy, security, and regulatory requirements
Track tool and vendor performance against governance and measurement standards set by the Director

What Success Looks Like

Customer intelligence programs run smoothly day-to-day, with stakeholders across Product, Marketing, Sales, and Operations receiving timely, reliable insights
Xplore's segmentation framework is kept current and is actively used to shape go-to-market strategies, product offerings, and service models
The NPS and VoC program operates as a dependable, embedded part of day-to-day operations, surfacing actionable insight at key journey moments
Customer intelligence tools and vendor relationships are well managed, delivering consistent value and staying compliant with privacy and regulatory requirements
The Director, Customer Intelligence can rely on this role to translate strategic priorities into consistent execution across teams

An Ideal Candidate Will Possess:

4–6 years of experience in customer intelligence, customer experience, insights, or customer analytics roles, ideally within consumer products or services
Experience working with national-scale or large-scale consumer businesses, operating across diverse regions, customer segments, channels, and service models
Deep analytical rigor, balanced with a strategic and creative approach to solving challenges
Early adoption of AI Agents & Analytics tools to accelerate workflows, deepen research capabilities, and/or perform sophisticated analysis of customer data to yield actionable insight
Hands-on experience managing or supporting Net Promoter Score (NPS) and/or Voice of the Customer programs, with a track record of turning insight into action
Experience building and operationalizing customer segmentation frameworks that inform strategy and execution
Working knowledge of customer intelligence, VoC, research, NPS or analytics platforms, including sourcing and managing third-party data and vendor relationships
Solid understanding of customer journeys, omnichannel experience design, and agile delivery in complex, regulated environments
An innate curiosity to understand the ‘why’ that drives consumer behavior and purchase decisions, and the desire to find and trial new ways of exploring it
A positive, energetic, and collaborative approach to working with cross-functional stakeholders to build a shared understanding of customers
Strong communication and stakeholder management skills, with the ability to present insight and data clearly to teams and leaders
A relevant university degree in business, statistics, social sciences and/or analytics

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process. Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

The Manager, Customer Intelligence will operate the Customer Intelligence Centre of Excellence and manage day-to-day customer intelligence programs including segmentation, NPS, and VoC. They will collaborate with cross-functional teams to translate strategic vision into actionable insights that improve the end-to-end customer journey.

Requirements

The ideal candidate possesses 4–6 years of experience in customer intelligence, analytics, or customer experience roles within large-scale consumer businesses. A relevant university degree in business, statistics, social sciences, or analytics is required, along with strong analytical rigor and stakeholder management skills.

Skills

Customer Intelligence
Customer Experience
Data Analytics
Net Promoter Score
Voice of the Customer
Customer Segmentation
Market Research
Stakeholder Management
AI Agents
Strategic Planning
Customer Journey Mapping
Omnichannel Strategy
Agile Methodology
Vendor Management
Data Visualization
Business Intelligence

Visa sponsorship

Not detected in the job text

Keywords

Customer Intelligence
Customer Experience
Data Analytics
Net Promoter Score
Voice of the Customer
Customer Segmentation
Market Research
AI Agents
Broadband
Fibre Optic
5G
Stakeholder Management
Customer Journey
Omnichannel
Agile
Vendor Management
Business Intelligence
Psychographic Segmentation
Behavioral Analytics
Reporting
Data Governance
Digital Innovation
Customer Retention
Product Design
Marketing Strategy
Service Assurance
Consumer Behavior
Benchmarking
Data Privacy
Regulatory Compliance

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