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Added 4 hours ago
D
Bilingual Web Graphic & UX Designer (Hybrid)
Dormez-vous
Montreal, QC
- Full-time
Sleep Country Canada is looking for a Bilingual Web Graphic & UX Designer to maintain and enhance the design, content, website quality assurance (QA), and overall customer experience across…
Added 4 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team is currently seeking a Software engineer/designer to specialize in resolving service issues with a focus on Injection Molding Machine controls, including servo drive and…
Added 6 hours ago
H
Senior Designer, ICT/Security
HDR
Calgary, AB · Toronto, ON
- Full-time
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 8 hours ago
EB
Freelance Graphic Designer
EP Boards
Toronto, ON
- $25 to $30 CAD / hour
The Freelance Graphic Designer will support our Marketing Design team as a Signage & Events Production Graphic Designer and will help bring our event experiences to life across physical and…
Added 10 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team is currently seeking a Software engineer/designer to specialize in resolving service issues with a focus on Injection Molding Machine controls, including servo drive and…
Added 10 hours ago
EK
Commercial Kitchen + Bar Designer
Earls Kitchen + Bar
Vancouver, BC
- $65,000 to $85,000 CAD / year
- Full-time
Earls Kitchen + Bar is seeking a collaborative, detail-oriented, and motivated Commercial Kitchen + Bar Designer with 3+ years of experience to join our Store Development team in Vancouver,…
Added 11 hours ago
Operations Co-op (Waybound)
Optima Living
Vancouver, BC
You will collaborate with multidisciplinary teams and senior leaders to strengthen systems that support both staff and residents.
Added 16 hours ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
Lead engineering design as part of the product development process by focusing on systems level and concept design. Translating product definition into high quality, reliable and…
Added 16 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team is currently seeking a Software engineer/designer to specialize in resolving service issues with a focus on Injection Molding Machine controls, including servo drive and…
Added 16 hours ago
HT
Designer, Development (Mechanical)
Husky Technologies
Bolton, ON
- Full-time
Verify all concept and systems level process steps of the Product Development process and Product Release process are followed.
Added 16 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 20 hours ago
SG
Electronics Engineer
Sander Geophysics
Ottawa, ON
- Full-time
Troubleshoot existing electrical components and systems;
Added 22 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team is currently seeking a Software engineer/designer to specialize in resolving service issues with a focus on Injection Molding Machine controls, including servo drive and…
Added 22 hours ago
VD
Creative Web Designer (Figma) | Front-End Development Skills
ViiB Digital
St. Albert, AB
- Contract
We’re looking for a talented Web Designer with front-end development skills who has a strong creative eye, exceptional attention to detail, and a passion for creating modern, engaging…
Added 22 hours ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
Lead engineering design as part of the product development process by focusing on systems level and concept design. Translating product definition into high quality, reliable and…
Added 22 hours ago
HT
Designer, Development (Mechanical)
Husky Technologies
Bolton, ON
- Full-time
Verify all concept and systems level process steps of the Product Development process and Product Release process are followed.
Added 22 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 23 hours ago
ZA
Project Manager
Zeidler Architecture
Calgary, AB
- Full-time
Coordinate and oversee project activities, ensuring alignment with office Project Delivery processes, filing systems, and documentation standards.
Added 23 hours ago
WH
Senior Automation Engineer
Waterstone Human capital
Toronto, ON
- Full-time
Our client is a vertically integrated designer and manufacturer of large-scale, custom industrial equipment for the heavy manufacturing sector, handling everything from mechanical and…
Added 1 day ago
A
Senior Service Designer
Aviso
Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
Reporting to the Director, Service Design, the Senior Service Designer is responsible for leading complex CX initiatives and managing a portfolio of strategic customer journeys across…
Added 1 day ago
A
Tandem Engineering Group
Archinect
Windsor, ON
- Full-time
A Senior Architectural Designer is responsible for the design and technical systems for mid and large-complex projects from schematics through construction administration. This is a…
Added 1 day ago
SP
Senior Digital Designer, Marketing
Stormtech Performance Apparel
Markham, ON
- Full-time
The Senior Digital Designer, Marketing supports the execution and elevation of Stormtech’s digital-first creative across email, social, ecommerce, web assets, digital sales tools, and…
Added 1 day ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 1 day ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team is currently seeking a Software engineer/designer to specialize in resolving service issues with a focus on Injection Molding Machine controls, including servo drive and…
Added 1 day ago
HT
Designer, Development (Mechanical)
Husky Technologies
Bolton, ON
- Full-time
Verify all concept and systems level process steps of the Product Development process and Product Release process are followed.

Xplore Inc

Senior Designer, UX and Customer Journey

Fredericton, NB, Canada
Woodstock, NB, Canada
Markham, ON, Canada
Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.

We're looking for a UX Designer, UX and Customer Journey to shape the strategy, design and experience of the customer journeys that define how people interact with Xplore - from onboarding and service assurance to support and retention. This role will sit within the Customer Experience Strategy and Digital Innovation team as part of the Customer Office, playing a critical role in designing and delivering customer experiences with an emphasis on digital channels.

In this role, you will work at the intersection of customer insight, business strategy, product design and technology delivery, building the omnichannel user experience journeys, defining how success will be measured. You will guide cross-functional teams to translate customer needs and CX strategy into intuitive, seamless and personalized experiences via app, web, phone and in-person touchpoints that drive measurable improvements in satisfaction, loyalty, and operational performance.

Success in this role means building simplified customer interactions, increased digital adoption, minimized friction, reduces attrition, and creating meaningful, measurable improvements in the end-to-end customer journey.

Why Join Xplore

At Xplore, you'll have the opportunity to help shape how connectivity experiences evolve for customers across Canada.

You'll work alongside teams that are passionate about improving the customer experience while delivering meaningful product innovations in a dynamic and growing organization.

This is an opportunity to make a real impact on how customers discover, connect with, and rely on Xplore services every day.

The Senior Designer, UX and Customer Journey combines strong user experience and product design expertise with strategic problem solving, workshop facilitation, and service design.

The role is grounded in understanding the customer and designing intuitive, accessible digital experiences, but extends beyond traditional UX. This individual works with other areas in the organization including Product, Business, Technology, Customer Intelligence, and Operations subject matter experts and leaders to understand the current customer experience, identify complex challenges and opportunities, facilitate workshops, and collaboratively design practical solutions.

This role requires someone who is equally comfortable interpreting user research, understanding the current state from the customer's perspective, mapping journeys and interactions, designing the future state experience, building prototypes digital experiences, working through technical constraints with Technology teams, facilitating senior stakeholders, and bringing structure and clarity to ambiguous problems.

The Roles & Responsibilities Will Include:

User Experience & Human-Centred Design

Partner with Customer Intelligence, Business stakeholders, and Front-line teams to translate customer needs, behaviours, pain points, and research findings into meaningful design opportunities.
Understand and document the current state from the customer's perspective, identifying pain points, gaps, moments that matter, and opportunities across the end-to-end experience.
Create customer journeys, experience maps, service blueprints, user flows, wireframes, prototypes, and other UX artifacts to define and communicate current and future state experiences.
Apply UX principles, interaction design, information architecture, usability, accessibility, and design systems to create intuitive and effective experiences.
Develop, prototype, test, and iterate solutions in partnership with UX Research, Product, Business, Technology, and other subject matter experts.
Collaborate with Product and Technology throughout implementation to ensure the delivered experience reflects the intended design.

Workshop Design & Facilitation

Facilitate workshops to explore problems, challenge assumptions, define opportunities, develop future state concepts, clarify roles and processes, make decisions, and build alignment around proposed solutions.
Synthesize workshop discussions into clear themes, insights, decisions, recommendations, and next steps.

Strategic Problem Solving

Understand the larger context of the customer journey and how each aspect of customer interaction contributes to the overall experience
Frame complex user experience problems and identify the core issues and opportunities that need to be addressed
Bring together customer, business, and technology perspectives to shape practical solutions
Challenge assumptions and translate ambiguity into clear direction

An Ideal Candidate Will Possess:

5+ years of UX and interaction design
Customer journey mapping and service design
Wireframing and prototyping
Information architecture and user flows
Usability, accessibility, and inclusive design
Design systems and UX tools, including Figma
Human-centred and design thinking
Workshop design and facilitation
Strategic problem solving
Cross-functional collaboration across Business, Product, Customer Intelligence, and Technology

Experience & Qualifications

5+ years of progressive experience in UX Design, Product Design, Service Design, and/or Experience Design with demonstrated experience working on complex digital products or services with a consumer lens
Strong portfolio demonstrating UX thinking and execution, including customer journeys, user flows, information architecture, wireframes, prototypes, and delivered digital experiences
Demonstrated experience understanding and mapping current state customer experiences and translating research and customer insights into future state designs
Experience designing and facilitating workshops with cross functional teams and senior stakeholders
Strong understanding of digital technologies and the ability to work with Technology teams to understand technical capabilities, constraints, dependencies, and implications for the customer experience
Strong knowledge of UX principles, interaction design, usability, accessibility, human centred design, and design systems
Experience working in Agile, Kanban, or other iterative product development environments
Proficiency collaborative design and workshop tools such as Miro, Figma or equivalent
Post secondary education in UX Design, Interaction Design, Product Design, Service Design, or a related discipline, or equivalent professional experience

Conditions of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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More about this job

Responsibilities

The Senior Designer will shape the strategy and design of customer journeys across digital and physical touchpoints to improve satisfaction and loyalty. They will facilitate cross-functional workshops and collaborate with product and technology teams to translate customer insights into intuitive, accessible experiences.

Requirements

Candidates must have 5+ years of progressive experience in UX, Product, or Service Design with a strong portfolio of complex digital products. Proficiency in design tools like Figma and experience in mapping customer journeys and facilitating stakeholder workshops are essential.

Skills

UX Design
Customer Journey Mapping
Service Design
Wireframing
Prototyping
Information Architecture
User Flows
Usability
Accessibility
Inclusive Design
Design Systems
Figma
Human-centred Design
Workshop Facilitation
Strategic Problem Solving
Cross-functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

UX Design
Customer Journey Mapping
Service Design
Wireframing
Prototyping
Information Architecture
User Flows
Usability
Accessibility
Inclusive Design
Design Systems
Figma
Human-centred Design
Workshop Facilitation
Strategic Problem Solving
Cross-functional Collaboration
Agile
Kanban
Miro
Digital Innovation
Customer Experience Strategy
Product Design
Interaction Design
Customer Intelligence
Broadband
5G
Fibre Optic

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