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Added 12 mins ago
FF
Supply Chain Director
Fusion Fuel Cycles Inc.
Ottawa, ON · Toronto, ON
- Full-time
…source, qualify, and deliver first-of-a-kind (FOAK) engineered systems, on schedule, to cost, and to quality. FFC’s supply chain function is being established, and this is your chance to…
Added 12 mins ago
HR
Data & Business Intelligence (BI) Analyst
Hopewell Residential
Calgary, AB
- Full-time
Reporting To: Senior Manager, Innovation & Technology
Added 27 mins ago
PI
Senior Cyber Security Analyst
PENN Interactive
Canada
- Full-time
…operations, and support the secure integration of new and existing systems into the security…
Added 27 mins ago
CH
Data Engineer
Cardinal Health Canada
Concord, ON
- Full-time
…decision-making. This role works within established architecture and engineering standards while taking ownership of assigned pipelines, data models, and technical deliverables. The ideal…
Added 27 mins ago
CH
Data Engineer
Cardinal Health Canada
Concord, ON
- Full-time
…decision-making. This role works within established architecture and engineering standards while taking ownership of assigned pipelines, data models, and technical deliverables. The ideal…
Added 27 mins ago
C
Senior Agentic AI developer
CGI
Toronto, ON
- Full-time
CGI's Emerging Technologies team within Global Technology and Operations (GTO) Canada is seeking a highly skilled Senior Agentic AI Developer to design, develop, and deploy next-generation…
Added 27 mins ago
WI
Project Manager, Power Delivery
WSP in Canada
Markham, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 43 mins ago
Technical Game Designer (Gameplay Bots)
Electronic Arts
Vancouver, BC
…of life improvements and designing updates to existing Bots systems and pushing those updates through to release, and sustaining them with post release support. You will balance performance…
Added 43 mins ago
LC
Sr Process Specialist/Engineer
LNG Canada
Calgary, AB
- Full-time
The Senior Process Specialist provides technical leadership in process engineering, utilities systems, greenhouse gas management, and process safety to support the safe, reliable,…
Added 58 mins ago
BD
Manufacturing Technician I
BD Diesel
Abbotsford, BC
- Full-time
Work under the close direction and guidance of senior technicians and/or the supervisor
Added 58 mins ago
TG
Technology Portfolio Manager (Global Technology Solutions)
TMX Group
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
…operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product…
Added 58 mins ago
R
Senior Front End Developer
Raise
Toronto, ON
- Full-time
We at Raise are hiring a Senior Front End Developer for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.…
Added 58 mins ago
PI
Senior Software Engineer, Accounts
PENN Interactive
Canada
- Full-time
…fronts, and proposing improvements where opportunities exist. The systems we own are among the most business-critical at PENN: every player signup, login, identity check, and responsible…
Added 58 mins ago
SC
Ingénieur Automatisation Électronique & DevOps (Senior)
SII Canada
Montreal, QC
- Full-time
Our client is a major player in the global space industry, recognized for its expertise in robotics, satellite systems, and geospatial intelligence. With several decades of experience and…
Added 58 mins ago
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Senior Industrial Coater / Fireproofer
MSCP Heat Management Solutions
Sherwood Park, AB
- Full-time
MSCP is seeking a highly experienced Senior Industrial Coater / Fireproofer to lead industrial coating and passive fireproofing activities across our manufacturing and industrial services…
Added 58 mins ago
DC
Senior Mechanical Engineer
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Concord, ON · CAN - Concord - AB Sciex LP
- $111,000 to $135,000 CAD / year
- Full-time
The Senior Mechanical Designer is a prominent individual contributor responsible for the design, development, and integration of electromechanical systems and subsystems for advanced…
Added 58 mins ago
Analyst, Commercial Services
Inter Pipeline Ltd.
Calgary, AB
…customers and developing recommendations and presentations for senior…
Added 58 mins ago
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Senior Scheduler
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Richmond, BC
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 58 mins ago
V
Director, Sales
veritree
Remote, Canada
- $200,000 to $300,000 CAD / year
- Full-time
- Remote
…acquisition function. Reporting directly to our Co-founder, this is a senior leadership opportunity for someone with a proven track record of building and leading full-cycle sales teams,…
Added 58 mins ago
Bridge Engineer
Government of Alberta
Red Deer, AB
…highway bridge infrastructure projects delivered through external engineering and construction partners. The role requires strong expertise in project management, and civil engineering,…
Added 58 mins ago
V
Director, Sales
veritree
Vancouver, BC
- $200,000 to $300,000 CAD / year
- Full-time
…acquisition function. Reporting directly to our Co-founder, this is a senior leadership opportunity for someone with a proven track record of building and leading full-cycle sales teams,…
Added 1 hour ago
Mechatronics Engineer – Robotics & Grasping
Apera AI Inc
Vancouver, BC
You'll work alongside senior mechatronics engineers and professional engineers (P.Eng.), and with our vision, software and product teams, using the latest machine vision technology to…
Added 1 hour ago
CP
Senior Manager, Cybersecurity Operations & Vulnerability Management
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Reporting to the Senior Director, Cybersecurity Operations and Vulnerability Management, the Senior Manager, Security Operations & Vulnerability Management leads CAAT’s enterprise security…
Added 1 hour ago
Data Engineer
CareRx
Toronto, ON
Bachelor’s degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline.
Added 1 hour ago
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Senior Architectural Contract Construction Administrator
DIALOG
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- Full-time
DIALOG is seeking an experienced Senior Architectural Contract Construction Administrator to provide site-based architectural leadership for the University Hospital of Northern British…

XR Extreme Reach

Senior Technical Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 26, 2027
Experience: 5+ years of experience in L2/L3 technical support, production support, technical video knowledge, or site reliability-adjacent roles.
Posting language: English
Posted: Oct 28, 2026

Original job description

Join the creative revolution at XR!

XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!

At XR, you'll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.

Ready to make an impact? If you're passionate about technology, solving complex challenges, and joining a team that's changing the game, XR is the place for you. Let's shape the future together!

The Opportunity

The Senior Technical Support Specialist is a highly skilled, technically focused position who operates at the intersection of support, engineering, and automation. This role serves as a senior escalation point for complex platform issues, a driver of operational efficiency, and a mentor and technical reference for L2 support teams.

Unlike traditional support roles, this position actively contributes to automation, tooling, AI-assisted troubleshooting, and process optimization, helping XR scale support quality while reducing manual effort.

The role requires strong technical depth, excellent communication skills, and the ability to operate independently in high-impact situations.

Responsibilities

Advanced Technical Support & Escalation

Act as a senior escalation point for complex L2/L3 platform, workflow, and integration issues.

Troubleshoot issues across distributed systems, APIs, cloud infrastructure, and internal platforms (e.g., XR Adstream/ XR ExtremeReach, AppCentral, Phoenix, Prodigy).

Perform deep log analysis, API inspection, and backend validation to identify root causes.

Own complex tickets through resolution while maintaining SLA accountability.

Partner with Engineering, DevOps, and Product teams during incidents and problem investigations.

Automation, Tooling & AI Enablement

Identify repetitive or high-effort support tasks and design automation solutions to improve efficiency and reliability.

Build and maintain scripts, utilities, or lightweight tools using JavaScript, Bash, SQL, or similar technologies.

Leverage AI-assisted tools (e.g., LLM-based copilots, automation frameworks, Cursor or similar AI coding tools) to:

Accelerate troubleshooting and diagnostics

Improve script and automation development

Assist in knowledge creation and documentation

Contribute to or enhance monitoring and alerting automation using platforms such as CloudWatch, Datadog, Grafana, Zabbix, or similar.

Continuously evaluate emerging support technologies and recommend improvements.

Platform & Systems Expertise

Provide expert-level support for:

RESTful APIs (JSON/XML), authentication flows, and system integrations

Cloud platforms (AWS and/or Azure)

Linux/UNIX and Windows server environments

Databases (SQL / NoSQL) including query analysis and performance validation

Use tools such as Postman, Git/GitLab, Jenkins, and CI/CD pipelines to diagnose and validate system behavior.

Support file processing, transcoding, and media workflows where applicable.

Broadcast, Advertising & Media Workflow Support

Apply practical knowledge of advertising trafficking, broadcast delivery and digital media workflows when assessing incidents and client requirements.

Interpret broadcaster, publisher, agency, and platform delivery specifications and translate them into clear support checks or technical requirements.

Troubleshoot video files & destination transcodes, including issues involving slates, SOM/EOM, captions, frame accuracy, audio mapping, or additional similar media issues.

Validate common containers and codecs such as MOV, MP4, MXF, MPEG-2, MPEG Transport Stream, H.264/AVC, ProRes, XDCAM, XAVC, PCM, and AAC.

Assess resolution, aspect ratio, frame rate, interlacing, bitrate, chroma sampling, timecode, audio channel layout, sample rate, loudness, and safe-area requirements against destination specifications.

Use media analysis and workflow tools to compare source and output files, isolate profile-specific failures, and provide actionable evidence.

Knowledge Sharing & Mentorship

Serve as a technical mentor for Technical Support Specialists, helping them resolve complex issues and grow technical depth.

Create and maintain high-quality technical documentation, runbooks, and troubleshooting guides.

Actively contribute to knowledge transfer, especially complex or legacy systems.

Lead or support internal training sessions on tools, platforms, or recurring issue patterns.

Incident & Problem Management

Participate in major incident management, providing technical leadership and structured analysis.

Contribute to or lead root cause analysis (RCA) and post-incident reviews.

Identify systemic issues and recommend long-term corrective actions.

Support continuous improvement initiatives across support operations.

Requirements

Technical Skills

5+ years of experience in L2/L3 technical support, production support, technical video knowledge, or site reliability-adjacent roles.
Strong hands-on experience with:
Linux/UNIX systems and networking fundamentals
REST APIs, JSON/XML, and backend troubleshooting
SQL (T-SQL, MySQL, or similar) and NoSQL concepts
Scripting (JavaScript, Bash, or equivalent)
Cloud platforms (AWS and/or Azure)
Experience with monitoring, logging, and observability tools.
Familiarity with CI/CD tooling and version control (Git).
Experience working with automation-first support models.
Video expertise: Strong working knowledge of video/audio codecs, containers, resolutions, frame rates, interlacing, aspect ratios, bitrates, chroma sampling, timecode, channel mapping, captions, loudness, and A/V synchronization.

Modern Tooling & AI Experience (Strongly Preferred)

Practical experience using AI-assisted development or support tools (e.g., Cursor, GitHub Copilot, internal LLM tools).
Ability to responsibly apply AI for troubleshooting, automation, and documentation - while validating outputs critically.
Experience designing or improving support automation workflows.

Soft Skills & Professional Attributes

Exceptional problem-solving mindset with strong analytical thinking.
Clear, concise communicator - able to explain complex technical issues to both technical and non-technical audiences.
Strong ownership mentality; comfortable operating independently on high-impact issues.
Highly organized, detail-oriented, and process-driven.
Collaborative team player with the ability to work effectively across time zones and cultures.
Calm and effective under pressure, especially during incidents or outages.
Proactive, curious, and continuously learning.

Desirable Qualifications

ITIL certification or strong familiarity with ITSM principles.
Experience in media, broadcast, OTT, or digital content platforms.
Experience improving Zendesk or similar ticketing platforms through automation, workflows, or integrations.

The wonderful world of XR

Impactful Work: You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide.

Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe!

Innovation & Growth: We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.

Creative Culture: We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.

Make a Difference: Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.

Let's Redefine What's Possible

If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.

Hiring Disclosures:

This job posting is for an existing vacancy - we currently have an open role and will fill this position upon finding a suitable candidate
Annual Salary Range: $75,000 - $85,000 CAD - This range represents the expected compensation for the role and includes base salary and any non-discretionary bonus components
We use AI-assisted screening technology to help review resumes for required skills and qualifications. Final hiring decisions are always made by our human hiring team

Apply About employer

More about this job

Responsibilities

Resolve complex L2/L3 platform, workflow, integration, and media-delivery issues through technical investigation, escalation ownership, and collaboration with Engineering, DevOps, and Product. Improve support operations through automation, AI-assisted tools, monitoring, documentation, mentorship, and incident and problem management.

Requirements

Requires 5+ years of L2/L3 technical support, production support, technical video, or related experience, with hands-on skills in Linux/UNIX, networking, APIs, SQL/NoSQL, scripting, cloud platforms, monitoring, and version control. Candidates should also have strong video and audio workflow knowledge, analytical and communication skills, and preferably experience with AI-assisted tools, support automation, ITIL, media platforms, or ticketing-system improvements.

Skills

Technical Support
Linux/UNIX
REST APIs
SQL
JavaScript
Bash
AWS
Azure
Automation
AI-Assisted Troubleshooting
Video and Audio Codecs
Incident Management
Root Cause Analysis
Monitoring and Observability
Technical Documentation
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

L2/L3 Technical Support
Production Support
Linux/UNIX
Networking
REST APIs
JSON
XML
SQL
NoSQL
JavaScript
Bash
AWS
Azure
Git/GitLab
Jenkins
CI/CD
CloudWatch
Datadog
Grafana
Zabbix
AI-Assisted Tools
Automation
ITIL
Zendesk
Root Cause Analysis
Incident Management
Broadcast Delivery
Media Workflows
Video Codecs
Audio Codecs

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