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Added 2 hours ago
BD
Sales & Proposals Specialist
Black Diamond Lodging & Accommodations
Calgary, AB
- Full-time
Black Diamond Group’s Major Bids department has a full-time position for Sales & Proposals Specialist.
Added 3 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Belleville, ON
- $70,000 to $100,000 CAD / year
We offer a small firm feel with the opportunity for work-life balance yet our staff, resources, and technical knowledge could rival any national firm. Wilkinson & Company LLP continues to…
Added 3 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Trenton, NS
- $70,000 to $100,000 CAD / year
We offer a small firm feel with the opportunity for work-life balance yet our staff, resources, and technical knowledge could rival any national firm. Wilkinson & Company LLP continues to…
Added 3 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Kingston, ON
- $70,000 to $100,000 CAD / year
We offer a small firm feel with the opportunity for work-life balance yet our staff, resources, and technical knowledge could rival any national firm. Wilkinson & Company LLP continues to…
Added 4 hours ago
SM
RQ11856 – Training Specialist – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 4 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 4 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Kingston, ON
- $70,000 to $100,000 CAD / year
We offer a small firm feel with the opportunity for work-life balance yet our staff, resources, and technical knowledge could rival any national firm. Wilkinson & Company LLP continues to…
Added 6 hours ago
S
HIS Specialist - Project REACH - Temporary Full-Time - 2026-19226 (2026-19226)
Sunnybrook
Toronto, ON
- Full-time
…area are met. The key responsibilities of the role include client support, project planning, project analysis, and project…
Added 6 hours ago
K
Marketing Specialist
Kimley-Horn
Toronto, ON
- Full-time
Team player with a positive attitude/client service mentality
Added 6 hours ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
…to post-transaction value realization. Our approach is multi-specialist, leveraging deep industry knowledge and functional expertise to help clients achieve differentiated results in their…
Added 6 hours ago
Q
Support Specialist
Quandri
Vancouver, BC
- Full-time
We’re making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance…
Added 7 hours ago
LI
Salesforce Revenue Cloud Architect
LanceSoft, Inc.
Toronto, ON
- Contract
A proven Senior Salesforce Technical Architect with 10+ years of design/architect experience and at least 5 full life cycle Salesforce.com implementations, with strong expertise in at least…
Added 7 hours ago
P
Security System Configuration Specialist / Spécialiste en configuration de systèmes de sécurité électronique (CS007)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 7 hours ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
Due to continued client growth and several new customer onboardings, they are looking to add an experienced Level 2/3 Network Administrator & Projects Specialist to their Professional…
Added 7 hours ago
L
Engineering Project Manager III
Legrand
Mississauga, ON
- Full-time
Communicate with all stakeholders with an emphasis on the client, the status, objectives, and obstacles of each project.
Added 7 hours ago
Q
Support Specialist
Quandri
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
We’re making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance…
Added 7 hours ago
BH
Field Specialist I
Baker Hughes
Leduc, AB
- Full-time
…and control our energy extraction assets. Our team provide technical expertise to meet our client expectation in Artificial Lift requirement. We provide customers with the peace of mind…
Added 7 hours ago
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Financial Planner, Scotia Financial Planning - Burnaby
Scotiabank
Burnaby, BC
- Full-time
As a Financial Planner, you will focus on developing and deepening mass affluent client relationships by providing high quality advice and service. As a dedicated entrepreneur, you know how…
Added 8 hours ago
Specialist, Cash Management Client Services, GTB - Montreal
Scotiabank
Montreal, QC
The Specialist, Corporate Client Service is the primary officer responsible for servicing the highest valued Corporate Clients of the Bank with their business accounts, cash management,…
Added 8 hours ago
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Ingénieur Système Embarqué
Actalent
Montreal, QC
- $50 to $60 CAD / hour
- Contract
Le poste se déroule principalement dans un environnement de bureau en cubicule, avec une présence sur site trois jours par semaine
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Specialiste Outils De Coupe
Actalent
Mirabel, QC
- $30 to $60 CAD / hour
- Contract
We are seeking an experienced Cutting Tool Specialist to manage and optimize drilling operations. The successful candidate will be responsible for managing cutting tools, conducting test…
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Spéc Contrôle Qualité / Quality Control Spec
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $40 to $48 CAD / hour
- Full-time
Review client technical specifications and extract quality requirements. Create, update, and maintain control plans, inspection, and test plans. Ensure quality deliverables meet client…
Added 8 hours ago
DC
Technical Specialist, UXO
Defence Construction Canada
Borden, ON
- Full-time
The Technical Specialist, UXO, supports clients within DCC and the Department of National Defence by assisting in the delivery of environmental programs aligned with the Environmental…
Added 8 hours ago
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Spécialiste Contrôle Qualité / Quality Control
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $40 to $48 CAD / hour
- Full-time
Review client technical specifications and extract quality requirements. Create, update, and maintain control plans, inspection, and test plans. Ensure quality deliverables meet client…
Added 8 hours ago
A
Validation Specialist
Actalent
Cambridge, ON
- $35 to $50 CAD / hour
- Contract
…lauréat du prix ClearlyRated Best of Staffing® tant pour le service client que pour les…

XR Extreme Reach

Senior Technical Support Specialist

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 26, 2027
Experience: 5+ years of experience in L2/L3 technical support, production support, technical video knowledge, or site reliability-adjacent roles.
Posting language: English
Posted: Oct 28, 2026

Original job description

Join the creative revolution at XR!

XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!

At XR, you'll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.

Ready to make an impact? If you're passionate about technology, solving complex challenges, and joining a team that's changing the game, XR is the place for you. Let's shape the future together!

The Opportunity

The Senior Technical Support Specialist is a highly skilled, technically focused position who operates at the intersection of support, engineering, and automation. This role serves as a senior escalation point for complex platform issues, a driver of operational efficiency, and a mentor and technical reference for L2 support teams.

Unlike traditional support roles, this position actively contributes to automation, tooling, AI-assisted troubleshooting, and process optimization, helping XR scale support quality while reducing manual effort.

The role requires strong technical depth, excellent communication skills, and the ability to operate independently in high-impact situations.

Responsibilities

Advanced Technical Support & Escalation

Act as a senior escalation point for complex L2/L3 platform, workflow, and integration issues.

Troubleshoot issues across distributed systems, APIs, cloud infrastructure, and internal platforms (e.g., XR Adstream/ XR ExtremeReach, AppCentral, Phoenix, Prodigy).

Perform deep log analysis, API inspection, and backend validation to identify root causes.

Own complex tickets through resolution while maintaining SLA accountability.

Partner with Engineering, DevOps, and Product teams during incidents and problem investigations.

Automation, Tooling & AI Enablement

Identify repetitive or high-effort support tasks and design automation solutions to improve efficiency and reliability.

Build and maintain scripts, utilities, or lightweight tools using JavaScript, Bash, SQL, or similar technologies.

Leverage AI-assisted tools (e.g., LLM-based copilots, automation frameworks, Cursor or similar AI coding tools) to:

Accelerate troubleshooting and diagnostics

Improve script and automation development

Assist in knowledge creation and documentation

Contribute to or enhance monitoring and alerting automation using platforms such as CloudWatch, Datadog, Grafana, Zabbix, or similar.

Continuously evaluate emerging support technologies and recommend improvements.

Platform & Systems Expertise

Provide expert-level support for:

RESTful APIs (JSON/XML), authentication flows, and system integrations

Cloud platforms (AWS and/or Azure)

Linux/UNIX and Windows server environments

Databases (SQL / NoSQL) including query analysis and performance validation

Use tools such as Postman, Git/GitLab, Jenkins, and CI/CD pipelines to diagnose and validate system behavior.

Support file processing, transcoding, and media workflows where applicable.

Broadcast, Advertising & Media Workflow Support

Apply practical knowledge of advertising trafficking, broadcast delivery and digital media workflows when assessing incidents and client requirements.

Interpret broadcaster, publisher, agency, and platform delivery specifications and translate them into clear support checks or technical requirements.

Troubleshoot video files & destination transcodes, including issues involving slates, SOM/EOM, captions, frame accuracy, audio mapping, or additional similar media issues.

Validate common containers and codecs such as MOV, MP4, MXF, MPEG-2, MPEG Transport Stream, H.264/AVC, ProRes, XDCAM, XAVC, PCM, and AAC.

Assess resolution, aspect ratio, frame rate, interlacing, bitrate, chroma sampling, timecode, audio channel layout, sample rate, loudness, and safe-area requirements against destination specifications.

Use media analysis and workflow tools to compare source and output files, isolate profile-specific failures, and provide actionable evidence.

Knowledge Sharing & Mentorship

Serve as a technical mentor for Technical Support Specialists, helping them resolve complex issues and grow technical depth.

Create and maintain high-quality technical documentation, runbooks, and troubleshooting guides.

Actively contribute to knowledge transfer, especially complex or legacy systems.

Lead or support internal training sessions on tools, platforms, or recurring issue patterns.

Incident & Problem Management

Participate in major incident management, providing technical leadership and structured analysis.

Contribute to or lead root cause analysis (RCA) and post-incident reviews.

Identify systemic issues and recommend long-term corrective actions.

Support continuous improvement initiatives across support operations.

Requirements

Technical Skills

5+ years of experience in L2/L3 technical support, production support, technical video knowledge, or site reliability-adjacent roles.
Strong hands-on experience with:
Linux/UNIX systems and networking fundamentals
REST APIs, JSON/XML, and backend troubleshooting
SQL (T-SQL, MySQL, or similar) and NoSQL concepts
Scripting (JavaScript, Bash, or equivalent)
Cloud platforms (AWS and/or Azure)
Experience with monitoring, logging, and observability tools.
Familiarity with CI/CD tooling and version control (Git).
Experience working with automation-first support models.
Video expertise: Strong working knowledge of video/audio codecs, containers, resolutions, frame rates, interlacing, aspect ratios, bitrates, chroma sampling, timecode, channel mapping, captions, loudness, and A/V synchronization.

Modern Tooling & AI Experience (Strongly Preferred)

Practical experience using AI-assisted development or support tools (e.g., Cursor, GitHub Copilot, internal LLM tools).
Ability to responsibly apply AI for troubleshooting, automation, and documentation - while validating outputs critically.
Experience designing or improving support automation workflows.

Soft Skills & Professional Attributes

Exceptional problem-solving mindset with strong analytical thinking.
Clear, concise communicator - able to explain complex technical issues to both technical and non-technical audiences.
Strong ownership mentality; comfortable operating independently on high-impact issues.
Highly organized, detail-oriented, and process-driven.
Collaborative team player with the ability to work effectively across time zones and cultures.
Calm and effective under pressure, especially during incidents or outages.
Proactive, curious, and continuously learning.

Desirable Qualifications

ITIL certification or strong familiarity with ITSM principles.
Experience in media, broadcast, OTT, or digital content platforms.
Experience improving Zendesk or similar ticketing platforms through automation, workflows, or integrations.

The wonderful world of XR

Impactful Work: You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide.

Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe!

Innovation & Growth: We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.

Creative Culture: We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.

Make a Difference: Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.

Let's Redefine What's Possible

If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.

Hiring Disclosures:

This job posting is for an existing vacancy - we currently have an open role and will fill this position upon finding a suitable candidate
Annual Salary Range: $75,000 - $85,000 CAD - This range represents the expected compensation for the role and includes base salary and any non-discretionary bonus components
We use AI-assisted screening technology to help review resumes for required skills and qualifications. Final hiring decisions are always made by our human hiring team

Apply on LinkedIn About employer

More about this job

Responsibilities

Resolve complex L2/L3 platform, workflow, integration, and media-delivery issues through technical investigation, escalation ownership, and collaboration with Engineering, DevOps, and Product. Improve support operations through automation, AI-assisted tools, monitoring, documentation, mentorship, and incident and problem management.

Requirements

Requires 5+ years of L2/L3 technical support, production support, technical video, or related experience, with hands-on skills in Linux/UNIX, networking, APIs, SQL/NoSQL, scripting, cloud platforms, monitoring, and version control. Candidates should also have strong video and audio workflow knowledge, analytical and communication skills, and preferably experience with AI-assisted tools, support automation, ITIL, media platforms, or ticketing-system improvements.

Skills

Technical Support
Linux/UNIX
REST APIs
SQL
JavaScript
Bash
AWS
Azure
Automation
AI-Assisted Troubleshooting
Video and Audio Codecs
Incident Management
Root Cause Analysis
Monitoring and Observability
Technical Documentation
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

L2/L3 Technical Support
Production Support
Linux/UNIX
Networking
REST APIs
JSON
XML
SQL
NoSQL
JavaScript
Bash
AWS
Azure
Git/GitLab
Jenkins
CI/CD
CloudWatch
Datadog
Grafana
Zabbix
AI-Assisted Tools
Automation
ITIL
Zendesk
Root Cause Analysis
Incident Management
Broadcast Delivery
Media Workflows
Video Codecs
Audio Codecs

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Work requirements

Jobs in Canada