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XTL TRANSPORT INC.

Operations Support

Vaudreuil-Dorion, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 28, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

Driving the Future of Transportation

Our Role: Are you ready to be part of a dynamic and supportive team where your efforts directly contribute to seamless operations and long-term success? This is more than just a support role - it's a stepping stone for individuals with a passion for logistics, collaboration, and leadership. As Operations Support you will be trained across all positions within our Dispatch department.

Hours : Monday to Friday from 13h00 to 22h00
Location: Vaudreuil-Dorion, QC

What You'll Do
Driver Support

Act as a first point of contact - ensuring drivers feel supported, informed, and empowered at every step
Handle time-sensitive communications by phone or satellite promptly and efficiently
Manage documents and procedures like gate passes, customs faxes, and time cards with accuracy and care
Address operational challenges such as delays, reroutes, or mechanical issues with calm confidence and clear communication

Troubleshooting & Proactive Solutions

Identify potential service risks early and build smart solutions in collaboration with planners and customers
Ensure the right equipment is in the right place at the right time
Monitor yard activity, trailer movements, and equipment readiness to maintain operational flow
Act as a reliable link between departments - sharing key updates that help us all succeed together

Data Integrity & Process Excellence

Maintain and update system records to ensure everything runs smoothly
Manage dispatch data such as check-ins, switches, and messages with a focus on quality and timeliness
Correct discrepancies with a solution-oriented mindset

Customer-Focused Service

Respond to customer needs with professionalism and a positive attitude - even after hours
Input orders and requests with clarity and efficiency
Represent XTL’s standard of care with every interaction

Team Collaboration & Office Support

Step in and support wherever needed - whether that’s assisting planners, filling in during holidays, or helping a colleague
Thrive in an environment that values mutual respect, shared success, and everyday contributions
Manage all Accessorials: Send forms for additional services and ensure that the billing for any Accessorials is complete
Handle and input driver pays with care and efficiency

Equipment Oversight

Monitor equipment pools and usage trends to maximize availability and efficiency
Reconcile yard inventories and records to ensure accuracy
Spot and report on patterns in service failures to help strengthen long-term systems
Contribute to our preventative maintenance and equipment lifecycle efforts - keeping safety and quality top of mind

Who you are:

You are an insightful and agile individual who is aligned with promoting and demonstrating empathy in the workplace
You are someone who has the ability to connect with people from different backgrounds and celebrate your team's wins
You are a resourceful problem-solver who thrives on knowing your work directly impacts the future of how we move
You are adaptable and enjoy finding creative solutions to drive change

Qualifications

Fluency in French and English is mandatory
Demonstrates strong organizational skills and takes initiative pro-actively
1-2 years of dispatch or planning experience (preferred but not required)
Excellent verbal and written communication skills with the ability to work collaboratively
Ability to be detail oriented and deadline driven

Why Join XTL?
This role is ideal for someone eager to grow, learn, and lead. We believe in fostering a workplace where people from all walks of life feel seen, supported, and inspired to bring their best every day. If you’re a team player with a solutions-first mindset and a drive to build a meaningful career in operations, we want to hear from you.

You will find the right opportunity for you at XTL! To learn more about our job openings, visit our website: www.xtl.com/en

XTL is an equal opportunity employer that embraces diversity in the workplace. All applications are given equal consideration, regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. The masculine form is used solely to simplify the text.

We encourage all interested individuals to apply; however, only candidates selected for an interview will be contacted.

#QCjob

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More about this job

Responsibilities

Support dispatch operations by communicating with drivers, customers, planners, and other departments; managing dispatch records, orders, accessorials, and driver pay; and resolving delays, reroutes, and equipment issues. Monitor equipment and yard activity, maintain accurate inventories and system data, and contribute to service improvements and preventative maintenance.

Requirements

Fluency in French and English is mandatory, along with strong organizational, communication, collaboration, and detail-oriented skills. One to two years of dispatch or planning experience is preferred but not required; no education requirement is stated.

Skills

Driver Support
Dispatch Coordination
Operational Problem-Solving
Customer Service
Written Communication
Verbal Communication
Organization
Attention to Detail
Time Management
Data Entry
Recordkeeping
Equipment Monitoring
Inventory Reconciliation
Team Collaboration
French Fluency
English Fluency

Visa sponsorship

Not detected in the job text

Keywords

Dispatch
Logistics
Driver Support
Dispatch Planning
Customer Service
Driver Communication
Satellite Communication
Gate Passes
Customs Documentation
Time Cards
Rerouting
Delay Management
Equipment Readiness
Yard Activity
Trailer Movements
Dispatch Data
Check-Ins
Accessorials
Billing
Driver Pay
Equipment Pools
Inventory Reconciliation
Preventative Maintenance
Service Risk Management
French
English

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