Operations Support

Driving the Future of Transportation

Our Role: Are you ready to be part of a dynamic and supportive team where your efforts directly contribute to seamless operations and long-term success? This is more than just a support role - it's a stepping stone for individuals with a passion for logistics, collaboration, and leadership. As Operations Support you will be trained across all positions within our Dispatch department.

Hours : Monday to Friday from 13h00 to 22h00
Location: Vaudreuil-Dorion, QC

What You'll Do
Driver Support

• Act as a first point of contact - ensuring drivers feel supported, informed, and empowered at every step
• Handle time-sensitive communications by phone or satellite promptly and efficiently
• Manage documents and procedures like gate passes, customs faxes, and time cards with accuracy and care
• Address operational challenges such as delays, reroutes, or mechanical issues with calm confidence and clear communication

Troubleshooting & Proactive Solutions

• Identify potential service risks early and build smart solutions in collaboration with planners and customers
• Ensure the right equipment is in the right place at the right time
• Monitor yard activity, trailer movements, and equipment readiness to maintain operational flow
• Act as a reliable link between departments - sharing key updates that help us all succeed together

Data Integrity & Process Excellence

• Maintain and update system records to ensure everything runs smoothly
• Manage dispatch data such as check-ins, switches, and messages with a focus on quality and timeliness
• Correct discrepancies with a solution-oriented mindset

Customer-Focused Service

• Respond to customer needs with professionalism and a positive attitude - even after hours
• Input orders and requests with clarity and efficiency
• Represent XTL’s standard of care with every interaction

Team Collaboration & Office Support

• Step in and support wherever needed - whether that’s assisting planners, filling in during holidays, or helping a colleague
• Thrive in an environment that values mutual respect, shared success, and everyday contributions
• Manage all Accessorials: Send forms for additional services and ensure that the billing for any Accessorials is complete
• Handle and input driver pays with care and efficiency

Equipment Oversight

• Monitor equipment pools and usage trends to maximize availability and efficiency
• Reconcile yard inventories and records to ensure accuracy
• Spot and report on patterns in service failures to help strengthen long-term systems
• Contribute to our preventative maintenance and equipment lifecycle efforts - keeping safety and quality top of mind

Who you are:

• You are an insightful and agile individual who is aligned with promoting and demonstrating empathy in the workplace
• You are someone who has the ability to connect with people from different backgrounds and celebrate your team's wins
• You are a resourceful problem-solver who thrives on knowing your work directly impacts the future of how we move
• You are adaptable and enjoy finding creative solutions to drive change

Qualifications

• Fluency in French and English is mandatory 
• Demonstrates strong organizational skills and takes initiative pro-actively
• 1-2 years of dispatch or planning experience (preferred but not required)
• Excellent verbal and written communication skills with the ability to work collaboratively
• Ability to be detail oriented and deadline driven 
  

Why Join XTL?
This role is ideal for someone eager to grow, learn, and lead. We believe in fostering a workplace where people from all walks of life feel seen, supported, and inspired to bring their best every day. If you’re a team player with a solutions-first mindset and a drive to build a meaningful career in operations, we want to hear from you.
 

You will find the right opportunity for you at XTL! To learn more about our job openings, visit our website: www.xtl.com/en

XTL is an equal opportunity employer that embraces diversity in the workplace. All applications are given equal consideration, regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. The masculine form is used solely to simplify the text.

We encourage all interested individuals to apply; however, only candidates selected for an interview will be contacted.

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