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Added 25 mins ago
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XTL Transport, Logistics, Distribution

Customer Service & Operations Coordinator

Vaudreuil-Dorion, QC, J7V 9H5, Canada

Job type: Full-time
Apply by: Dec 24, 2026
Experience: Minimum of 2 years of customer service experience in the trucking or transportation industry.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Location: Vaudreuil-Dorion, Quebec

Schedule: On-site | Sunday to Thursday, 9:00 a.m. to 6:00 p.m.

XTL Transport is seeking a Customer Service & Operations Coordinator to join our Operations team. This role is essential to ensuring the efficient coordination of both cross-border and domestic deliveries. We are looking for a proactive, detail-oriented individual with experience in transportation operations management.

Key Responsibilities

Gather and analyze customer requirements to understand their expectations, priorities, and delivery constraints.
Coordinate deliveries and freight transfers between branches to effectively meet customer needs.
Maintain clear and proactive communication with customers, branch locations, and internal teams throughout the process.
Track orders and deliveries, manage unforeseen issues, and promptly communicate any changes to customers.
Collaborate with various departments to develop solutions tailored to specific customer requests.
Ensure that every delivery meets agreed-upon expectations and contributes to a positive customer experience.
Maintain a customer-focused approach by delivering professional, personalized, and efficient service aimed at customer satisfaction and retention.
Monitor and process operational emails in real time.
Manage dispatch operations, including real-time assignment changes and system updates.
Communicate effectively with drivers regarding their deliveries.
Ensure compliance with driver Hours of Service (HOS) regulations.
Support customers and internal teams by providing timely updates and resolving issues.
Utilize a Transportation Management System (TMS); experience with AS400 is considered an asset.
Contribute to the development and adherence of operational procedures.

Requirements

Minimum of 2 years of customer service experience in the trucking or transportation industry.
Excellent command of both French and English (required).
Knowledge of dispatch systems and ability to quickly learn new technologies.
Excellent typing speed and strong attention to detail.
Good knowledge of geography and transportation routes.
Ability to prioritize tasks and perform effectively under pressure.
Resourceful, self-motivated, and highly organized.

Work Environment & Benefits

Fast-paced, dynamic, team-oriented work environment.
100% employer-paid benefits after 3 months.
Group RRSP with employer contributions.
Competitive salary.

This is a full-time, permanent, on-site position. If you are passionate about transportation logistics and are looking to grow in a professional, dynamic, and challenging environment, apply today!
________________________________________________________________________________________________

XTL is committed to employment equity and promotes diversity in the workplace. All applications are considered fairly, without regard to gender, ethnic origin, visible minority status, Indigenous identity, or disability. We encourage all qualified individuals to apply. The masculine form is used solely for ease of reading.

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More about this job

Responsibilities

The coordinator will manage cross-border and domestic delivery operations while maintaining clear communication with customers, branches, and internal teams. They are responsible for tracking orders, resolving unforeseen issues, and ensuring compliance with driver hours of service regulations.

Requirements

Candidates must have at least 2 years of customer service experience within the transportation or trucking industry. Proficiency in both English and French is required, along with strong organizational skills and the ability to work with dispatch systems.

Skills

Customer service
Transportation operations
Logistics
Dispatching
Communication
Problem solving
AS400
Geography
Data entry
Attention to detail
Time management
Operational procedures
Regulatory compliance
Hours of service

Benefits

100% employer-paid benefits
Group RRSP with employer contributions

Visa sponsorship

Not detected in the job text

Keywords

Transportation
Logistics
Customer Service
Operations
Dispatch
Cross-border
Freight
TMS
AS400
Hours of Service
HOS
Supply Chain
Delivery Coordination
Operational Procedures
Bilingual
Trucking

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