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Added 6 mins ago
Manager, Application Services | Gestionnaire, applications en ligne (2026-832)
Canada Deposit Insurance Corporation (CDIC) | Société d'assurance-dépôts du Canada (SADC)
Ottawa, ON
Full-time
As a Manager, Application Services, you will be responsible for coordinating application service delivery and support for custom-developed and COTS (Commercial Off-the-Shelf) applications.…
Added 6 mins ago
Logistics Coordinator/Coordonnateur ou coordonnatrice de la logistique (Calgary)
Konica Minolta Business Solutions Canada
Calgary, AB
Full-time
Coordinate with Service, Admin, and third-party logistics service providers regarding on-time delivery to the client.
Added 6 mins ago
Manager, Global Partner Operations
Pursuit
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
The Manager, Global Partner Operations leads a team supporting Travel Trade partners across hospitality, attractions, transportation, and F&B, ensuring accurate reservations, consistent…
Added 6 mins ago
Application Support Incident Manager
Apex Systems
Toronto, ON
$35 to $36 USD / hour
Full-time
Seeking a skilled Incident Manager responsible for overseeing and coordinating the response to major incidents. This role will provide US regional support for the Global Incident Management…
Added 6 mins ago
Recruiting Client Success Manager
Goldbeck Recruiting
Burnaby, BC
$58,000 to $70,000 CAD / year
Full-time
Beyond service delivery, you are building real relationships. You stay close to our clients between senior leadership touchpoints, check in proactively, and make sure they always feel…
Added 7 mins ago
Dual Rate Slot Supervisor
Pure Canadian Gaming Corp.
Edmonton, AB
Full-time
Identify and report to the Slot manager on service delivery opportunities and shortfalls
Added 7 mins ago
Lead Embedded Banking Program Information Technology (IT) Manager
HSBC Global Services Limited
Toronto, ON
As an Embedded Banking Program Information Technology (IT) Delivery Manager you will own enterprise-scale technology delivery for embedded banking solutions spanning complex partner…
Added 7 mins ago
Product Manager
GeoLOGIC Systems Limited
Calgary, AB
Full-time
…experience allow us to provide the best products and customer service on the market. Together we're transforming the energy intelligence…
Added 7 mins ago
IT and Cybersecurity Services Lead
Durham Community Health Centre
Oshawa, ON
· Work closely with end users to identify solutions that improve efficiency, service delivery, and user experience.
Added 7 mins ago
Group Manager II, Funding and Cash Management
TD
Toronto, ON
Full-time
Oversee day‑to‑day operational delivery, ensuring service standards, controls, and key risk requirements are met.
Added 7 mins ago
Lead Engineer, Customer Access Studies
AESO
Calgary, AB · KPMG Tower
Full-time
The AESO is the sole provider of system access service on Alberta's transmission system, and the Customer Grid Access team plays a critical role in fulfilling this mandate. Through the…
Added 7 mins ago
Manager, Customer Performance, Brand
Mastercard
Toronto, ON
Full-time
Support vendor-supported testing and investigative support, including referral quality, service delivery, testing priorities, and alignment with BRAM case needs
Added 23 mins ago
Financial Planner Investment and Retirement Planning Assistant
Royal Bank of Canada
AB · STRATHCONA COUNTY, Alberta
Full-time
…related activities by providing value added administrative service and support. You will provide responsive client contact management through telephone, fax and e-mail requests, as well as,…
Added 23 mins ago
Relationship Manager, Business Markets Intern
Royal Bank of Canada
Peterborough, ON
Full-time
Acquire, grow and deepen client relationships through delivery of value-added, tailored financial advice to meet their needs
Added 23 mins ago
Community Development Assistant
City of Leduc
Prince George, BC · Civic Centre
Full-time
…collaborative and dynamic workplace where our values of Teamwork, Service, Respect and Leadership guide our conduct and contribute to a healthy culture. If you would like to work as part of…
Added 23 mins ago
Supervisor (LPN) - Home Support
Vancouver Coastal Health
Vancouver, BC
$34.2 to $42.79 CAD / hour
Other
…Vancouver Coastal Health Authority, North Shore/Coast Garibaldi Service Delivery Area, the Supervisor, Home Support works in a team based environment in conjunction with the Program Manager…
Added 23 mins ago
Senior Sales Response Manager, Loopio Champion
Loopio Inc.
Remote, Canada
$88,100 to $117,500 CAD / year
Full-time · Remote
Loopio is looking for a Senior Sales Response Manager to take ownership of our most complex and highest-stakes proposal responses and to serve as our internal Loopio Champion. Building on…
Added 23 mins ago
Retail Shift Leader
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Fort Saskatchewan, AB
Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 23 mins ago
Retail Shift Leader
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Mississauga, ON · Tomken, Mississauga, ON
$19 to $21 CAD / hour
Full-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 23 mins ago
Manager, People Experience
BC Ferries
Nanaimo, BC
Other
…to solutions that strengthen our workforce and support the delivery of safe and reliable service to the communities we…
Added 35 mins ago
Senior Coordinator, Business Support and Program Management
Canadian Red Cross
Canada
Full-time
Support the Manager, Training in the planning, implementation, coordination, and continuous improvement of RR&R learning, training, and capacity-building initiatives. This role is…
Added 36 mins ago
Manager, BISQC/F
Banff Centre for Arts and Creativity
Banff, AB
Full-time
The Manager, BISQC/F is responsible for the planning and delivery of all administrative and logistic aspects of the Banff International String Quartet Competition (BIQSC) and the Banff…
Added 36 mins ago
Learning Specialist
AY Talent
Montreal, QC
$75,000 to $85,000 CAD / year
Full-time
Reports To – Manager, Learning & Technology Adoption
Added 36 mins ago
PT - Outreach Worker - (Cowichan Valley Mobile Shower Program)
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Participates as a member of the Connective team to ensure coordinated service delivery
Added 36 mins ago
Client Success Manager
Talent Harbour
Burnaby, BC
Full-time
Beyond service delivery, you are building real relationships. You stay close to our clients between senior leadership touchpoints, check in proactively, and make sure they always feel…

XTL Transport, Logistics, Distribution

Customer Service Representative - Transportation

Vaudreuil-Dorion, QC, J7V 9H5, Canada

Job type: Full-time
Apply by: Dec 23, 2026
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Customer Service Representative
XTL is committed to providing customers with a progressive transportation solution. As a Customer Service Representative, you will be responsible to ensure day to day commitments are executed as promised. Your creative ability to find solutions and develop relationships will play a key critical role in achieving customer loyalty and profitable business growth. The ideal candidate will be someone who is customer focused and strives to ensure customer commitments are delivered

Schedule:

Shift hours: 6h30 a 15h30
Thu-Fri-Sat or 4/4

Responsibilities:

Operations

Accepting all the EDIs and doing the updates
Enter comment for Dangerous goods on orders with BOL sent
Ensuring data integrity including customer codes, pick-up and delivery dates and times, trailer numbers, bill of lading numbers, weight, seal number, temperature, and all special requirement flags to achieve customer commitments and invoice accurately.
Updating Costco appointments as per Warehouse requests
Check available loads screen throughout the day to ensure loads are correct.
Send emails to all the warehouses to get their lineup for the evening/morning Daily morning emails to warehouses on loaded vs loading
Responsible for customer communication, ensure customers receive a response within 15 mins. Work with dispatch on response.
Book loading and unloading appointments when required for all customers
Create all customer orders in the system
SD loads during your shift and do TMS updates
Ensure audit screen is up to date and reflected in the TMS
Creating new customer codes and master orders
Review night notes, address any issues pertaining to your department
Notify Customers of any delays during your shift.
Daily morning emails to warehouses on loaded vs loading
Ensure our weekly Costco OTD report is clean and accurate
Answer phones

Driver Payroll

Sort through the drivers paperwork and file the BOL's
Audit the trip sheets with the approved guidelines
Enter the drivers times in Payroll screen that meet the criteria and any tripsheets that do not meet the criteria are handed to the Operations Manager so that they can be scrutinized further

Issaquah TMS Support

Provide information when required regarding our deliveries
Implement any new reporting procedures required by our Customers

Other tasks related

Main Requirements and competencies

Experience with AS400, TMS, Elogs, People Net and Safety Direct systems is an asset
Knowledge of Microsoft applications such as Word, Excel and PowerPoint
Excellent Oral and Written communication skills
Excellent attention to detail
Strong team player with the ability to create lasting client relationships;
Team player who is able to work well in groups
Customer-focused attitude, with high level of professionalism and discretion
Organization and Time management skills
Ability to Prioritize and Manage Time
Excellent customer service skills and professional demeanor;
Strong knowledge of Microsoft applications, AS/400 and Lotus Notes;
Able to work in a fast paced environment
Able to work in a team atmosphere

Benefits:

100% company paid benefit premiums after 3 months of employments
RRSP match program after 3 months of employment
Competitive Salary
Open Door policy

XTL is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal people and persons with disabilities. We welcome applications from all interested individuals

We invite all interested persons to apply but only candidates selected for an interview will be contacted.

#Qcjob

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More about this job

Responsibilities

Manage daily transportation operations, including order and TMS updates, appointment bookings, data accuracy, warehouse coordination, and timely customer communications. Support driver payroll by reviewing paperwork and trip sheets, entering eligible driver times, and escalating exceptions for further review.

Requirements

The role calls for strong customer service, oral and written communication, attention to detail, organization, time management, prioritization, and teamwork. Familiarity with AS/400, TMS, Elogs, PeopleNet, and Safety Direct is an asset, along with proficiency in Microsoft Office applications.

Skills

Customer Service
Customer Communication
Transportation Operations
Data Integrity
Appointment Scheduling
TMS Updates
Driver Payroll Auditing
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
AS/400
Lotus Notes
Attention to Detail
Time Management
Prioritization
Teamwork

Benefits

Company-Paid Benefit Premiums
RRSP Matching Program
Competitive Salary
Open-Door Policy

Visa sponsorship

Not detected in the job text

Keywords

Transportation
Customer Service
Transportation Operations
Customer Communication
Electronic Data Interchange (EDI)
Dangerous Goods
Bills Of Lading
Data Integrity
Customer Codes
Pickup And Delivery Scheduling
Trailer Numbers
Weight And Seal Numbers
Temperature Requirements
Costco Appointments
Load Management
Warehouse Coordination
Dispatch
TMS
AS/400
Elogs
PeopleNet
Safety Direct
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Lotus Notes
Driver Payroll
Trip Sheet Auditing
Customer Loyalty
On-Time Delivery Reporting

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