Service Coordinator

Xtron Imaging is actively seeking a talented and experienced Service Coordinator to join our well established and growing business. We are looking for a highly motivated team player, who enjoys working in a fast-paced environment, with dispatch or automotive service industry background, to join our team. The ideal candidate shares our vision for success.

What we offer:

· Competitive compensation package

· Continuing professional development

· Opportunities for advancement

· Company events

· Health and Dental Benefits

· Life Insurance

The ideal candidate would:

· Have previous experience in the customer service industry (required)

· Be a solid communicator with exceptional multi-tasking and organizational skills

· Have a keen eye for detail

· Have good computer knowledge, comfortable working with multiple programs

· Parts and/or service experience will be considered an asset

· A strong background in the Automotive/ Service Advisor or Dispatch service industry is an asset

Duties include:

· Answering Phone calls, scheduling, and dispatching field personnel in a timely manner with a focus on customer satisfaction.

· Collaborating with service team to source best pricing on parts/items and quoting customers.

· Coordinating and effectively communicating between service team, service manager and customers through every step of service visits.

· Scheduling follow-ups and routine services with customers.

· Preparing reports for invoicing.

· Processing purchase order, tracking incoming parts and organizing inventory.

· Maintaining necessary documentation, reports and training records.

· Administrative support to management

• General office-related duties as required, this is not an exhaustive list of duties.

EDUCATION/ TRAINING:

• Experience in Automotive/ Service Advisor or Dispatch service industry: 1 year (preferred)
• Post-secondary diploma and/or relevant working experience.

Our client is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.