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YAMAHA MOTOR CANADA LTD.

Team Lead, Asset Performance

Toronto, ON, Canada
North York, ON, Canada

Expected salary: $75,000 - $80,000/per annum · Full-time

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Job details

Pay: Expected salary: $75,000 - $80,000/per annum
Job type: Full-time
Apply by: Dec 10, 2026
Experience: Years of Experience: 3-5 years of expeirence
Posting language: English
Posted: Nov 10, 2026

Original job description

Yamaha Motor Finance Canada is the established captive finance division of Yamaha Motor Canada, and a subsidiary of Yamaha Motor Finance Corporation U.S.A, which is focused on providing financial solutions to Yamaha dealers and customers through its Retail and Wholesale finance programs.

Yamaha Motor Canada Ltd (“YMCA”) is a subsidiary of YMC, responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values, “Be Inclusive”, “Think Customer”, “Own it!”, “Innovate Now!”, “Trust & Integrity”, “Be Agile”, and “Drive results”.

Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.

Position Information

Department: YMFCA
Location: 480 Gordon Baker Road
- Hybrid
Status: Full Time
Reports to: Manager, Asset Performance

Summary Of Responsibilities

Lead a team of collectors to mitigate retail credit losses by minimizing consumer loan portfolio delinquency while being an advocate of the customer.

Key Duties And Responsibilities

Mentor / train and lead assigned collection team members in a dialer environment to meetand exceed predefined targets aimed at reducing delinquency and avoiding losses.
Bring escalated collection calls to a satisfactory conclusion for both Yamaha Motor Financeand the customer.
Utilize dialer to maximize collector contact efficiency and monitor individual/team performance.
Collaborate with team members to optimize department efficiency and the customer experience.
Identify and cure potential loss scenarios with a sense of urgency and within specifiedcorporate and regulatory guidelines.
Complete performance reviews on direct reports.
Approve consumer requests for contract extensions, rewrites, and custom payment plans.
Conduct team meetings as required.
Participate in special projects as required.

Education Requirements And/or Experience Requirements

Degree/Diploma: College Degree
Program of Study: General
Years of Experience: 3-5 years of expeirence
Type of Experience: Supervisory Collection role for asset-backed loans

Skills And Abilities

Bilingual (French and English) is required.
Superior organizational skills; strong negotiation skills; effective coaching/mentoring skills; high emotional, IQ; team player.
Effective written and verbal communication skills. Strong analytical skills.

Expected salary: $75,000 - $80,000/per annum

Although base salary for this position is listed, final compensation will be determined based on the candidate’s skills, experience, qualifications, and internal equity. Our total rewards approach is designed to provide competitive compensation with a focus on employee experience.

Beyond Base Salary, Our Total Rewards Program Includes

100% employer‑paid health and dental benefits
Employee assistance program
Corporate bonus incentive + sales bonus (for applicable roles)
RRSP with employer DPSP match (up to 5% of base salary)
Employee‑paid STD, LTD, and life/dependent insurance
Parental/maternal leave top‑up programs
Product experience/engagement events
Employee recognition program (Accelerate Together)
Educational assistance
Employee product purchase and rental program perks
Kando‑driven corporate culture, recognized as a top GTA employer

Artificial Intelligence (AI) Usage Disclosure

This posting reflects a newly created vacancy within our organization. Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process, including applicant screening, assessment, or selection. All AI‑assisted activities are overseen by our recruitment team to ensure fairness, equity, and transparency.

Accommodation Disclosure

Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Partner Confidentiality Disclosure

Current employees of Yamaha dealers are welcome to apply for opportunities with Yamaha Motor Canada and Yamaha Motor Finance Corporation – Canada.

We recognize the importance of maintaining candidate confidentiality throughout the recruitment process. An applicant's interest in an opportunity will be treated confidentially and will not be disclosed to their current employer during the early stages of the recruitment process.

While candidates are responsible for determining when and how to inform their current employer of their interest in a YMCA opportunity, we understand they may prefer to delay those discussions until they have advanced to the later stages of the process.

If YMCA decides to extend an offer of employment, a member of YMCA leadership may need to connect with the applicable dealer or business partner before employment is finalized. In such cases, the candidate will be informed in advance, and YMCA will not contact the dealer or business partner without the candidate's knowledge and consent.

Each situation will be reviewed on a case-by-case basis, with consideration given to professionalism, transparency, and our ongoing business relationships.

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More about this job

Responsibilities

Lead and coach a team of collectors to reduce consumer loan delinquency and credit losses while maintaining a positive customer experience. Monitor dialer and team performance, resolve escalated calls, approve payment arrangements and contract changes, and ensure collection activity follows corporate and regulatory guidelines.

Requirements

The role requires a college degree and 3–5 years of supervisory experience in collections for asset-backed loans. Candidates must be bilingual in French and English and demonstrate strong organizational, negotiation, coaching, communication, analytical, and interpersonal skills.

Skills

Team Leadership
Coaching And Mentoring
Collections
Negotiation
Customer Advocacy
Performance Management
Delinquency Reduction
Credit Loss Mitigation
Analytical Skills
Organizational Skills
Written Communication
Verbal Communication
Emotional Intelligence
Team Collaboration
Bilingual English And French

Benefits

Employer-Paid Health And Dental Benefits
Employee Assistance Program
Corporate Bonus Incentive
RRSP With Employer DPSP Match
Employee-Paid Short-Term Disability Insurance
Employee-Paid Long-Term Disability Insurance
Employee-Paid Life And Dependent Insurance
Parental And Maternal Leave Top-Up Programs
Product Experience And Engagement Events
Employee Recognition Program
Educational Assistance
Employee Product Purchase And Rental Program Perks

Visa sponsorship

Not detected in the job text

Keywords

Asset Performance
Consumer Loans
Asset-Backed Loans
Retail Credit
Collections
Delinquency
Credit Loss Mitigation
Dialer Environment
Collector Performance
Customer Experience
Escalated Collection Calls
Contract Extensions
Contract Rewrites
Custom Payment Plans
Performance Reviews
Corporate Guidelines
Regulatory Guidelines
Team Meetings
Special Projects
Bilingual English And French

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