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Yardi

Associate Technical Account Manager

Toronto, ON, Canada

$69,600 to $73,100 CAD / year · Full-time

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Job details

Pay: $69,600 to $73,100 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

About the Role: 

Are you a tech-savvy individual with a passion for delivering exceptional customer service? Join our dynamic Residential Client Service's Team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry!  As an ATAM, your main role will be to provide top-notch customer support, focusing on troubleshooting and resolving software issues over phone and email across Yardi's diverse suite of products. You will have the opportunity to work with cutting-edge software solutions, gaining valuable expertise and becoming a subject matter expert in the field. Your contribution will go beyond just support - you will actively collaborate with our team to drive continuous improvements and advancements in our products, ensuring our clients receive nothing but the best and stay ahead in a competitive market. 

*** This position requires flexibility for travel during the second week of employment for training purposes. Training may be conducted locally or at an alternate location based on business needs. Candidates should be prepared and available to travel as required during this time. ***

What You’ll Do: 

Provide technical support and software implementation guidance to a portfolio of assigned Yardi clients.
Assist clients with product configuration, deployment, and best practice adoption to ensure successful implementation.
Troubleshoot and resolve common software application issues while communicating product features effectively.
Build strong client relationships and continually develop deep expertise in Yardi products and solutions.

Who You Are: 

Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience
Ability to learn new concepts and Yardi programs
Strong written and oral communication skills
Good interpersonal skills
Client-centered commitment and focus
Critical thinking and problem-solving skills
Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients
Proficiency with Microsoft 365 desktop applications

Ideal to have: 

Experience professionally serving customers in a technical support, sales, or retail service role
Understanding of the property management or relevant Yardi supported industry and industry best practices
Working knowledge of accounting practices
Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language

Real Estate run on Yardi. About Us: 

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth. 

Discover the Yardi Difference: 

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities. 

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements. 

If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for. Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service! 

#TeamYardi #YardiCareers #hiring 

Annual Salary Range: $69,600 - $73,100 CAD 

Yardi is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise if you require accommodation at any stage of the recruitment process. 

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website. 

 

This posting is for an existing vacancy.

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More about this job

Responsibilities

Provide technical support and implementation guidance to assigned Yardi clients, including product configuration, deployment, best-practice adoption, and troubleshooting software issues. Build strong client relationships, explain product features, develop expertise in Yardi solutions, and collaborate on product improvements.

Requirements

A bachelor's degree in business, finance, mathematics, or computer/engineering sciences is required, or an equivalent combination of education and experience. Candidates should be able to learn new software, communicate effectively, solve problems, prioritize deadlines, work collaboratively, and use Microsoft 365; customer service, property management, accounting, operating systems, databases, and SQL/Oracle experience are advantageous.

Skills

Technical Support
Software Troubleshooting
Software Implementation
Product Configuration
Customer Service
Written Communication
Oral Communication
Interpersonal Skills
Critical Thinking
Problem-Solving
Task Prioritization
Microsoft 365
Accounting Practices
Relational Databases
SQL/Oracle

Benefits

Paid Employee Medical Premiums
Company Profit-Sharing Plan
Flexible Work Arrangements
Comprehensive Training Programs
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Yardi
Residential Client Services
Technical Support
Software Implementation
Product Configuration
Software Deployment
Troubleshooting
Customer Service
Property Management
Real Estate
Microsoft 365
Accounting Practices
Microsoft Operating Systems
Network Systems
Relational Databases
SQL
Oracle
Best Practices
Product Support
Problem-Solving
Critical Thinking
Client Portfolio
Software Applications

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