Find work in Canada.

324,878 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
Director, Project Controls EPCM
Worley
Calgary, AB
Full-time
We are currently recruiting for a Director, Project Controls EPCM. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Edmonton, Alberta.
Added 4 mins ago
Project Manager, Construction
Clearlight Energy
Oakville, ON
Full-time
Reporting to the Director of Construction, this role supports the development and delivery of utility scale wind, solar, and energy storage projects across North America. Responsible for…
Added 4 mins ago
Marketing and Proposals Coordinator
G architects
Toronto, ON
Internship
…build the G architects brand. You’ll work closely with the Director of Marketing, Principals, broader leadership team, and project teams, with room to take on greater responsibility as you…
Added 4 mins ago
Digital Communications Officer
Queen's University
Kingston, ON
$70,471 to $85,934 CAD / year
Full-time
Reporting to the Associate Director, Communications & Digital Engagement, the Digital Communications Officer is a key role on the Queen's Health Sciences (QHS) Communications Team and is…
Added 4 mins ago
Executive Administrative Assistant - Office & Administrative Specialist Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…provide accurate, high level, confidential administrative and management support to the Financial Operations Division Director, Financial Operations Deputy Division Director, Accounting…
Added 4 mins ago
Engineering Director , Nuclear
Worley
Markham, ON
Full-time
Worley is seeking an accomplished Engineering Director to support the pursuit, development, and delivery of a major nuclear project in Canada.
Added 4 mins ago
Director of Accounting
Clarity Recruitment
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
Full-time
The Director, Accounting / Regional Controller will own the regional US GAAP income statement and balance sheet, the regional SOX program and statutory audits. You'll lead a team of two…
Added 4 mins ago
Investigation Coordination Officer
American Iron & Metal (AIM)
Montreal, QC
Full-time
Reporting to the Director of Corporate Security, you will provide administrative support for investigation activities and contribute to document management, data analysis, statistical…
Added 6 mins ago
Internet Commercialisation Coordinator (4 months temporary position)
Transat AT
Montreal, QC
Full-time
Reporting to the Director of Commercialization, the incumbent leads the optimization of digital merchandising to maximize sales and conversion, ensuring a consistent, high-performing market…
Added 19 mins ago
Internet Commercialisation Coordinator (4 months temporary position)
Air Transat
Montreal, QC
Full-time
Reporting to the Director of Commercialization, the incumbent leads the optimization of digital merchandising to maximize sales and conversion, ensuring a consistent, high-performing market…
Added 19 mins ago
Director of Communications and Marketing
HR Associates
Toronto, ON · Greater Toronto Area, Canada
$100,000 to $140,000 CAD / year
Full-time
Our not-for-profit client is seeking a Director of Communications and Marketing for a permanent position leading its communications, marketing, media relations, and public engagement…
Added 21 mins ago
Bureau de la transformation numérique / Digital Transformation Office - Directeur(trice) de projet, Transformation financière / Finance Transformation Project Director
Jam
QC · Baie D'urfe, QC
Added 35 mins ago
Process Engineer
SPX Technologies
Mississauga, ON
We are looking for a highly motivated Process Engineer with a strong lean manufacturing background. Reporting to the Director of Manufacturing; the Process Engineer will develop, implement,…
Added 35 mins ago
Process Engineer
SPX Technologies
Mississauga, ON
We are looking for a highly motivated Process Engineer with a strong lean manufacturing background. Reporting to the Director of Manufacturing; the Process Engineer will develop, implement,…
Added 50 mins ago
Project Manager
CANARIE
Ottawa, ON
Contract
This is a new full-time term position through May 31, 2028, that reports to CANARIE’s Director, Project Management Office.
Added 50 mins ago
Senior Project Manager
TEEMA
Vancouver, BC
Contract
Day to day, the Senior Project Manager plans and manages assigned projects to scope, schedule, budget, and quality standards. The role maintains the artifacts that keep delivery honest,…
Added 50 mins ago
Manager Communications Public Affairs
Provincial Employment Roundtable - Table ronde provinciale sur l’emploi
Montreal, QC
Full-time
Working closely with the Director of Public Affairs and colleagues across PERT, the Manager helps translate PERT’s research, programs, and policy priorities into accessible communications…
Added 51 mins ago
Responsable senior, Gestion des affaires ingénierie / Senior Engineering, Business Management
Airbus
Montreal, QC · Mirabel, QC
Full-time
Added 51 mins ago
Associate Director, Information Security
Algonquin College
Ottawa, ON
Full-time
…leadership, strategic foresight, and a proactive approach to risk management. At Algonquin College, we're embracing digital transformation while protecting the information, systems, and…
Added 51 mins ago
Manager, Finance and Administration
University of Toronto
Toronto, ON
Under the general direction of the Director, the Manager, Finance and Administration is responsible for the management of complex financial and administration functions required to meet the…
Added 1 hour ago
Business Intelligence Analyst / Analyste en intelligence d’affai
Sekure Payment Experts
Montreal, QC
Full-time
…Sales & Marketing, with a dotted line to the Sales Operations Director and Marketing Director, and be responsible for conducting detailed analyses of sales and marketing data to extract…
Added 1 hour ago
Director of Construction Project Management
Michael Page
Oakville, ON
$120,000 to $150,000 CAD / year
Full-time
As the Director of Project Management, based in Oakville, you will lead construction projects from inception to completion. You will oversee project plans, manage budgets, and ensure…
Added 1 hour ago
Project Engineering Manager (Automation)
Eclipse Automation
Cambridge, ON
The Project Engineering Manager (Automation) is responsible for leading and coordinating the functions of the Project Engineering department within the Automation business unit. This role…
Added 1 hour ago
Assistant Manager, Business Development
Durham College
Oshawa, ON
culinary management, farming and horticulture, business, IT, construction and
Added 1 hour ago
Building Sciences Consultant
WSP in Canada
Vaughan, ON
Full-time
Based in our downtown Toronto or Thornhill office and reporting to the GTA Building Sciences Director, you'll contribute to specialty consulting services within one of Canada's largest…

Yardstick Technologies

Help Desk Manager

Edmonton, AB, T5J 3L7, Canada

Job type: Full-time
Experience: 5+ years of experience in customer service, IT support, service desk operations, or an MSP related field.
Posting language: English
Posted: Jun 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!

Our Story:

Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business “WIN” and be part of a greater vision. Many small businesses trust us as their IT partner.

What You’ll Be Doing: As a Help Desk Manager, you will work closely with the Director of Service Delivery to lead and develop a team of Tier 1 Service Desk Analysts while delivering exceptional customer experience. This role is responsible for overseeing the daily operations of the Contact Centre, ensuring service levels are achieved, team members are supported and developed, and customers receive timely and effective service.

What You’ll Be Working On:

Provide leadership and guidance on daily operational challenges and customer service issues.
Conduct regular one-on-one meetings, performance reviews, coaching sessions, and development conversations.
Lead performance management activities, including employee recognition, coaching plans, corrective actions, and disciplinary processes when required.
Ensure staff consistently provide a positive and professional customer experience through phone, email, and ticket interactions.
Monitor and hold team members accountable to key performance indicators (KPIs) and service level objectives.
Ensure live call answer targets are achieved through effective scheduling, queue monitoring, and workload management.
Monitor ticket queues and actively manage ticket aging to ensure timely resolution of customer requests.
Track and improve customer response times and service delivery metrics.
Conduct regular quality assurance reviews and audits of tickets, customer interactions, and documentation.
Identify coaching opportunities and training needs through performance reviews and quality audits.
Support recruitment, onboarding, training, and development initiatives.
Act as an escalation point for customer concerns, service delivery issues, and team support.
Collaborate with leadership to improve processes, service delivery standards, and overall operational effectiveness.
Provide Service Desk support and operational assistance as required to meet business needs.
Employee flexibility is required to meet the demands of the business.

What We’re Looking For:

5+ years of experience in customer service, IT support, service desk operations, or an MSP related field.
Previous leadership, supervisory, coaching, or mentoring experience.
Experience training and developing technical teams.
Demonstrated ability to manage employee performance and hold team members accountable to expectations and KPIs.
Strong customer service, relationship-building, and conflict-resolution skills.
Excellent leadership, communication (verbal and written), and interpersonal skills.
Excellent organizational, time management, and prioritization skills.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
Experience with service management and ticketing platforms.
Ability to analyze performance data, identify trends, and implement improvement plans.
Valid Class 5 Driver's License (or equivalent) and a reasonably clean driving record.

Additional Requirements:

Open and flexible schedule with willingness to support occasional after-hours work, maintenance windows, and emergency escalations.
Participate in an on-call escalation rotation and support after-hours maintenance activities when required.
A valid driver's license with the ability to travel up to 10% of the time for customer engagements, project implementations, and site visits.

Physical Requirements (include but are not limited to):

Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance.

Our Employee Perks:

Competitive Salaries.
Comprehensive Health, Dental, and Vision Insurance.
Retirement Savings Plan with up to 3% Company Matching.
3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays.
Certification Reimbursement.
Paid Parking.

We are excited about the possibility of you joining our team! If you’re passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.

Explore our careers page at https://yardsticktechnologies.bamboohr.com/careers to view other opportunities and find the perfect fit for your skills and aspirations.

Apply About employer

More about this job

Responsibilities

The Help Desk Manager will lead and develop a team of Tier 1 Service Desk Analysts while overseeing daily contact center operations. This role involves monitoring KPIs, managing ticket queues, and ensuring high-quality customer service through coaching and performance management.

Requirements

Candidates must have at least 5 years of experience in IT support or service desk operations with proven leadership and supervisory skills. Strong communication, organizational abilities, and a valid driver's license are required to manage team performance and customer engagements.

Skills

Leadership
Team Management
Customer Service
IT Support
Service Desk Operations
Performance Management
Coaching
Mentoring
Conflict Resolution
Communication
Time Management
Organizational Skills
Ticketing Platforms
Data Analysis
Quality Assurance
Operational Effectiveness

Benefits

Competitive Salaries
Comprehensive Health Insurance
Dental Insurance
Vision Insurance
Retirement Savings Plan
Company Matching
Paid Time Off
Certification Reimbursement
Paid Parking

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
IT Outsourcing
Managed IT Solutions
Cloud Computing
Disaster Recovery
IT Strategy
Consulting
Service Delivery
KPIs
Service Level Objectives
Quality Assurance
Performance Reviews
Recruitment
Onboarding
Technical Support
MSP
Ticketing Systems
Operational Management
Customer Experience
Escalation Management

Report this job