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YBC

Case Manager

Vancouver, BC, Canada

Pay: $58,376.41 to $63,245 CAD / year
Job type: Full-time
Working hours: 35 hours per week
Posting language: English
Posted: Oct 1, 2026

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Original job description

Date Posted: October 1, 2026

Position Title: Case Manager

Location: Robert Lee YMCA (955 Burrard St, Vancouver, BC V6E 0B1); hybrid

Term: Permanent, Full-Time

Hours: 35 hours per week

Start Date: As soon as possible/ Month, Day, Year ( January 28th, 2025)

Salary $58,376.41 - $63,245.00 annually, commensurate with education and experience

Reports To: Manager, Employment and Skills Development

Benefits:

Competitive vacation and paid sick time
Free YMCA Gym Membership+ Y@Home
Generous employer-matched pension plan
Eligibility for Extended Medical and Dental Benefits
Training and Professional Development Opportunities
Extensive Employee assistance program
Reduced childcare rates and priority placement for YMCA Staff
Be part of a charitable organization that positively impacts the community

*Some benefits may vary based on employment terms

Nature & Scope

The YMCA StepForward: Care Careers for Refugees program supports refugees in obtaining sustainable employment in the care sector. Through a participant-centred case management approach, the program combines employment preparation, occupation-specific language support, workplace placements, employer engagement, and employment retention support.

The Case Manager works directly with participants from intake through employment placement, while coordinating wraparound supports that address settlement and employment barriers. The position also supports outreach, participant recruitment, employer engagement, workshop facilitation, and program evaluation.

Major Responsibilities- in this position, you will:

Conduct participant intake, eligibility screening, assessments, and employment planning.
Develop individualized employment action plans.
Deliver employability, workplace readiness, and job search workshops.
Coordinate participant supports and referrals.
Support workplace placements and employer relationships.
Provide ongoing case management and employment retention support.
Conduct outreach and participant recruitment activities.
Maintain participant records, outcome tracking, and reporting.
Collaborate with employer partners and community agencies.
Apply trauma-informed, culturally responsive, and participant-centred service delivery practices

Qualification-you bring:

Post-secondary education in a related field or equivalent experience.
Experience in employment, settlement, newcomer, or social services.
Experience supporting refugees, newcomers, or diverse populations preferred.
Strong facilitation, employer engagement, and case management skills.
Knowledge of community resources and labour market trends.
Strong communication, organizational, and relationship-building skills.
Proficiency with Microsoft Office 365 and client management systems.
Successful candidate will be required to provide 3 satisfactory references
Successful candidates will be required to provide a current and satisfactory Criminal Record check with a Vulnerable sector search issued no later than six (6) months preceding the start date.

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca.

Application Process-ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself/Talent/Career Centre)

Application Deadline: Until filled

Please include any and all relevant certifications in your online application.

You will receive an automated notification to confirm receipt of your application.

If short-listed for a position: We will contact, you to move forward to the next step.
If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply - even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.

Apply About employer

More about this job

Responsibilities

The Case Manager provides participant-centred support to refugees, including intake, employment planning, and workshop facilitation. They also coordinate wraparound services, manage employer relationships, and ensure employment retention through ongoing case management.

Requirements

Candidates must have post-secondary education in a related field or equivalent experience, along with a background in employment, settlement, or social services. Strong facilitation, case management, and communication skills are required, as well as the ability to pass a criminal record check.

Skills

Case management
Employment planning
Workshop facilitation
Employer engagement
Intake and assessment
Trauma-informed practice
Culturally responsive service
Job search support
Communication
Organizational skills
Relationship building
Microsoft Office 365
Client management systems
Reporting
Outreach
Labour market knowledge

Benefits

Competitive vacation
Paid sick time
Free YMCA gym membership
Y@Home
Extended medical and dental benefits
Training and professional development opportunities
Employee assistance program
Reduced childcare rates
Priority placement for YMCA staff

Visa sponsorship

Not detected in the job text

Keywords

Case management
Refugee support
Employment services
Settlement services
Social services
Workplace placement
Employer engagement
Workshop facilitation
Trauma-informed care
Culturally responsive
Intake
Assessment
Microsoft Office 365
Client management systems
Reporting
Outreach
Labour market trends
Community resources
Non-profit
Charitable organization
Employment retention
Career development
Diversity and inclusion
Vulnerable sector search
Criminal record check

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