Manager, Newcomer Programs - Internal Posting

Date Posted:     November 9, 2026

Position Title:   Manager, Newcomer Programs - Internal Posting

Location:           Robert Lee YMCA (955 Burrard St, Vancouver, BC V6E 0B1)

Term:                Permanent, Full-Time

Hours:               35 hours per week

Start Date:        As soon as possible

Salary:              $71,000-$73,000 annually

Reports To:       Director, Newcomers and Youth Services

Benefits:

• Competitive vacation and paid sick time 
• Free YMCA Gym Membership+ Y@Home
• Generous employer-matched pension plan
• Eligibility for Extended Medical and Dental Benefits
• Training and Professional Development Opportunities
• Extensive Employee assistance program 
• Reduced childcare rates and priority placement for YMCA Staff
• Be part of a charitable organization that positively impacts the community

*Some benefits may vary based on employment terms

Nature & Scope

The Manager, Newcomer Services provides strategic and operational leadership for YMCA BC’s newcomer programs across the Lower Mainland, Fraser Valley, and other regions as required. The position is responsible for the planning, implementation, evaluation, and continuous improvement of newcomer, services, ensuring programs are delivered in accordance with YMCA BC’s mission, strategic priorities, funder agreements, and government requirements. Working with a high degree of independence, the Manager oversees program quality, participant outcomes, curriculum development, services standards, and operational effectiveness while ensuring compliance with organizational policies, contractual obligations, and applicable legislation

The Manager leads and develops a team of staff and volunteers, fostering a collaborative, inclusive, and high-performing work environment focused on exceptional participant experiences and continuous improvement. The role manages program budgets, funding agreements, reporting government representatives, community agencies, employers, and other stakeholders. Through effective leadership, financial stewardship, partnership development, and strategic planning, the Manager ensures program objectives are achieved while contributing to the growth, sustainability, and impact of YMCA BC’s newcomer services.

Major Responsibilities- in this position, you will:

• Provide leadership and people management by recruiting, onboarding, coaching, developing, and managing staff and volunteers, fostering a collaborative and high-performing team culture, and addressing employee relations matters in accordance with YMCA policies and human resource practices.
• Lead newcomer program planning and delivery by overseeing the development, implementation, evaluation, and continuous improvement of programs and curriculum, ensuring high-quality service delivery, positive participant experiences, and achievement of program objectives and contractual outcomes.
• Develop and maintain strategic partnerships with government funders, community agencies, employers, and other stakeholders to support program delivery, strengthen community engagement, expand service opportunities, and respond to emerging newcomer needs. This involves sitting on various Immigrant Serving Boards, and planning tables in different municipalities.
• Oversee funding, contracts, and financial management by managing program budgets, monitoring financial performance, administering contribution agreements and contractual obligations, completing required financial and statistical reporting, participating in funding proposals and request for proposals, and ensuring responsible stewardship of program resources.
• Ensure operational excellence and accountability by establishing effective operating practices, monitoring program performance and compliance with YMCA and government requirements, planning outreach and participant recruitment strategies, addressing operational challenges, and implementing continuous improvements to enhance pogram quality and outcomes.
• Support organizational strategy and growth by contributing to developmental planning, evaluating program performance, using data and community feedback to inform decision-making, and identifying opportunities to strengthen newcomer services, expand programming, and increase community impact.
• Participate in responses to RFPs and CFPs.
• Plans, participates in, and supports Association-wide initiatives and fundraising events.
  
  

Qualification-you bring:

• A post-secondary degree in a related discipline and 5 years of relevant experience or an equivalent combination of education and experience 
• Experience managing programs, including budget management, staff oversight, and supervision of off-site programs 
• Experience working in the newcomer services and employment sector and in-depth knowledge of the sectors in the Lower Mainland and South Fraser Valley 
• Excellent understanding of newcomers’ integration and job seeker supports 
• Proven capacity to assess and deepen program impact. 
• Demonstrated experience building and maintaining community partnerships and relationships 
• Experience in program development, workshop design and facilitation 
• Well-developed interpersonal skills with ability to establish rapport with participants, staff and volunteers 
• Excellent Microsoft Office skills including Powerpoint, Excel, Word etc. 
• Familiar with Salesforce, Zoom and Teams an asset 
• Standard First Aid and CPR –C required, can be completed within first 30 days of employment. 
• A valid BC Driver’s License and access to a vehicle (for off-site meetings and program site visits) 
• Ability to work flexible hours (evenings/weekends) as required by the programs 
• Fluency in one of the main newcomer languages other than English, an asset (Spanish, Tagalog, Farsi, etc.) 
• Successful candidate will be required to provide 3 satisfactory references 
• Successful candidates will be required to provide a current and satisfactory Criminal Record check with a Vulnerable sector search issued no later than six (6) months preceding the start date. 

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca.

Application Process-ready to make a difference? 

We invite you to apply today and find your WHY!

Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself/Talent/Career Centre) 

Application Deadline: November 14, 2026

• Please include any and all relevant certifications in your online application.

You will receive an automated notification to confirm receipt of your application.

• If short-listed for a position: We will contact, you to move forward to the next step.
• If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests. 

Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply - even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.