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Added 1 min ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Sydney, NS
- Part-time
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for…
Added 1 min ago
HB
Full Time Key Holder - BOSS Store, Oakridge
HUGO BOSS Canada, Inc.
Vancouver, BC
- Full-time
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 9 mins ago
PA
Customer service agent
Prince Auto Collision
Brampton, ON
- From $23 CAD / hour
- Full-time
- On-site
Added 15 mins ago
I
Seasonal Customer Experience Representative
Indigo
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Part-time
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 16 mins ago
HN
Sales Representative - Nutraceutical Industry
Herbaland Naturals
Richmond, BC
- Full-time
The Sales Representative responsibilities include acting as the principal point of contact between the business and its customers, identifying n
Added 16 mins ago
WH
Pastry Cook
Westmont Hospitality Group
Vancouver, BC
- $19 to $21 CAD / hour
Added 16 mins ago
TL
Customer Service Specialist
Transx Ltd
Guelph, ON
- $50,000 to $60,000 CAD / year
- Full-time
…dedicated to building strong business relationships and providing service excellence to…
Added 16 mins ago
Customer Service Representative Level 2
Transx Ltd
Rosser, MB
…dedicated to building strong business relationships and providing service excellence…
Added 16 mins ago
TL
Customer Service Representative
Transx Ltd
Rosser, MB
- Full-time
…dedicated to building strong business relationships and providing service excellence to support our customer’s business…
Added 16 mins ago
TL
Customer Service Representative
Transx Ltd
Rosser, MB
- Part-time
…dedicated to building strong business relationships and providing service excellence to support our customer’s business…
Added 31 mins ago
GB
Inside Sales Representative
GENTEK BUILDING PRODUCTS LTD
Kitchener, ON
- $26 to $29 CAD / hour
- Full-time
Added 31 mins ago
EI
Inside Sales Representative - Automotive
EBlock Inc.
NB · NS · PE
- Full-time
Added 31 mins ago
WL
Technical Counter Sales Representative
Wainbee Limited
Cowichan 1, BC
- Full-time
As a Technical Counter Sales Representative, you're the first person our customers see and talk to. They come in with a problem - a hose that burst, a fitting that won't seal, a machine…
Added 31 mins ago
YO
Membership Experience Representative - Full Time
YMCA of Three Rivers
Guelph, ON
- Full-time
Membership Experience Representative - Guelph YMCA
Added 31 mins ago
YO
Membership Experience Representative - Part Time
YMCA of Three Rivers
Stratford, ON
- Up to $17.95 CAD / hour
- Part-time
Membership Experience Representative - Stratford-Perth
Added 31 mins ago
FN
Customer Service Representative
First Nations Bank of Canada
Saskatoon, SK
- $42,092 to $60,612 CAD / year
- Full-time
Customer Service Representative, Saskatoon, SK
Added 31 mins ago
AF
Customer Service Representative
AURORA FURNITURE MANUFACTURING LTD
Calgary, AB
- $20 to $23 CAD / hour
- Full-time
We are seeking a highly motivated and experienced Customer Service Representative to join our team. This individual will lead our customer service team, ensuring outstanding support to our…
Added 46 mins ago
DB
Shift Manager
Delta Bingo Inc HQ
Pickering, ON
- $20 to $22 CAD / hour
- Part-time
…providing an exceptional gaming experience for each and every customer. Manage all aspects of gaming and the facility in a professional manner that is representative of Delta Bingo & Gaming…
Added 46 mins ago
PC
Sales Representative
Prime Communications Canada Inc
Bowmanville, ON
- Up to $17.95 CAD / hour
- Part-time
Added 46 mins ago
AI
Appointment Coordinator/Service Reception - Audi Winnipeg
AutoCanada Inc.
Winnipeg, MB
- $17.5 to $20 CAD / hour
- Full-time
Position: Appointment Coordinator/Service Reception
Added 46 mins ago
AI
Sales Associate - Audi Windsor
AutoCanada Inc.
Windsor, ON
- $65,000 to $115,000 CAD / year
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Added 46 mins ago
Outside Sales
Next Supply
Vaughan, ON
NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics – setting superior standards in service, product availability and delivery. NEXT has strategically located…
Added 46 mins ago
NS
Outside Sales - Barrie Location
Next Supply
Barrie, ON
- Full-time
NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics – setting superior standards in service, product availability and delivery. NEXT has strategically located…
Added 46 mins ago
NS
Outside Sales - GTA Locations
Next Supply
Vaughan, ON
- Full-time
The Outside Sales Representative is the primary external point of contact for customers. This position enhances customer and co-worker experiences while driving company success by fostering…
Added 50 mins ago
ER
Guest service representative - spa
Elkhorn Resort Spa & Conference Centre
Onanole, MB
- From $20 CAD / hour
- Full-time
- On-site

YBC

Member Experience Representative

Vancouver, BC, Canada

$18.85 to $20.6 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $18.85 to $20.6 CAD / hour
Job type: Full-time
Apply by: Oct 19, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Date Posted: October 9, 2026

Position Title: Member Experience Representative

Location: leləm̓ YMCA Community Centre (5490 Shortcut Rd, Vancouver, BC V6T 0E4)

Term: Full-Time Permanent

Hours: 35 hours per week

Shifts: Monday to Friday, 5:45am-1:15pm

Start Date: As soon as possible

Salary: 0-500 hours $18.85 per hour
501-1000 hours $19.41 per hour
1001 – 1500 hours $20.00 per hour
1500 + hours $20.60 per hour

Reports To: Centre Manager

Benefits:

Free YMCA Gym Membership and/or Y@Home
Extended Health and Dental Benefits
Training and Professional Development Opportunities
Reduced childcare rates and priority placement for YMCA Staff
Be part of a charitable organization that positively impacts the community

*Some benefits may vary based on region and employment terms

Nature & Scope

The Member Experience Representative works collaboratively with YMCA staff and volunteers to provide a safe and welcoming experience in branch. The primary focus on membership sales, engagement and retention while supporting delivery of YMCA BC Standards and member programs and services within the branch. The Member Experience Staff will work fluidly in the facility between the membership desk, fitness floor and child, family youth programming.

Major Responsibilities- in this position, you will:

Promote membership and program sales and services in a positive and professional manner
Provide facility tours through YMCA BC standards
Meet and exceed projected sales targets
Assist members and guests with fitness floor related questions including machine use, equipment locations and basic movement and exercise inquiries
Perform member orientation for the fitness floor and use of equipment
Oversee fitness floor, programming, and member behavior
Use established systems and structures to record and report on member satisfaction, interest trends and activities
Promote and educate on all program offerings relevant to member/family
Provide exemplary customer service to all members, guests, and participants in all program areas
Learn member names and use them during interactions
Engage in phone calls and engage in member retention calls
Provide The Y Way for service excellence
Provide assistance and support in program areas including fitness and child, family, youth programming
Support member and participant program check-in process
Assist with set up programming areas including group fitness and child, family and youth
Assist with training new staff/volunteers in procedures and practices
Be prepared to change course quickly based on situational changes to the schedule or program delivery
Diffuse conflict and stressful situations through a Non-violent Crisis Intervention methodology
Ensure the safety of all members, participants, staff, and property by following YMCA BC standards/policies/procedures and ensuring they are maintained amongst all members and staff
Remain calm and use supportive language when dealing with upset members and stressful situations
Maintains a neat, orderly, and clean environment, including all facility program areas, common spaces, and change rooms
Regular walk-throughs of program areas to ensure member compliance, safety and cleanliness

Qualifications-you bring:

Current Standard First Aid and CPR-C & AED certificate
Computer proficiency, including Microsoft Office and CRM systems experience
Experience with ActiveNet an asset
Excellent communication and interpersonal skills with customer service orientation
Experience in a fitness facility or recreation centre an asset
Access to reliable transit or a vehicle
Conflict resolution training an asset
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
Successful candidates will be required to provide 3 satisfactory references

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca

Application Process-ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself > Talent > Career Centre)

Application Deadline: October 19, 2026

Please include any and all relevant certifications in your online application.

You will receive an automated notification to confirm receipt of your application.

If short-listed for a position: We will contact, you to move forward to the next step.
If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply - even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.

Apply About employer

More about this job

Responsibilities

The Member Experience Representative is responsible for driving membership sales, providing facility tours, and ensuring a safe, welcoming environment for all members. They will work across the membership desk, fitness floor, and various program areas to support member engagement and retention.

Requirements

Candidates must possess a current Standard First Aid and CPR-C & AED certificate and demonstrate proficiency in computer systems like Microsoft Office. A successful criminal record check and vulnerable sector search are mandatory requirements for this role.

Skills

Customer Service
Membership Sales
Fitness Instruction
Conflict Resolution
First Aid
CPR-C
AED
Microsoft Office
CRM Systems
ActiveNet
Facility Management
Communication
Interpersonal Skills
Non-violent Crisis Intervention

Benefits

Free YMCA Gym Membership
Y@Home
Extended Health Benefits
Dental Benefits
Training And Professional Development Opportunities
Reduced Childcare Rates
Priority Placement For YMCA Staff

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Membership Sales
Fitness Floor
Customer Service
First Aid
CPR-C
AED
Microsoft Office
CRM
ActiveNet
Non-violent Crisis Intervention
Recreation Centre
Member Retention
Facility Management
Community Centre
YMCA BC

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