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Added 2 mins ago
HI
Technical Sales Manager
Hillmar Industries Ltd.
Delta, BC
- Full-time
We are seeking an experienced and strategic Director of Sales to lead and manage all sales functions. This role is responsible for directing both inside and outside sales teams, maintaining…
Added 47 mins ago
WC
Inside Sales Representative I
White Cap Canada
Abbotsford, BC
- Full-time
Continuously improve sales and product knowledge by active involvement in both inside and outside training.
Added 47 mins ago
K
Customer Success Manager
Klue
Remote, Canada
- $75,000 to $105,000 CAD / year
- Full-time
- Remote
Lead the Account Team. You own the account, which means owning the strategy and everyone working inside it. Win-Loss Researchers, PMAs, Sales, AI Solutions. You set the direction. They…
Added 1 hour ago
R
Branch Manager Advisor
RBC
Wawanesa, MB
- Full-time
Lead your team from the front, actively engaging clients inside and outside the branch, providing complex advice solutions and modelling key behaviors with an emphasis on teamwork to meet…
Added 1 hour ago
HS
Customer Service Representative / Inside Sales
Hercules SLR
NS · Dartmouth, NS
- Full-time
We are looking for a full time Customer Service Representative/Inside Sales to join our team in our Stellar Industrial branch located in Dartmouth, NS. Our ideal candidate will represent…
Added 1 hour ago
AC
Customer Account Manager
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Woodbridge, ON
- $70,000 to $100,000 CAD / year
- Full-time
Provide inside sales support, including quoting, order entry, and customer follow-up, to ensure timely responses and a professional customer experience.
Added 2 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Leslieville Thrift Store
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 3 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Charlottetown, PE
- $52,500 CAD / year
- Full-time
If you’re a new grad who wants more than a desk job - someone excited by supply chain, sales, business development, and entrepreneurship - this is your chance to build a real career from…
Added 3 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
St. John's, NL · Greater St. John's Metropolitan Area
- $52,500 CAD / year
- Full-time
If you’re a new grad who wants more than a desk job - someone excited by supply chain, sales, business development, and entrepreneurship - this is your chance to build a real career from…
Added 3 hours ago
FS
Inside Sales Representative
Friendly Senior Living
Medicine Hat, AB
- Full-time
S3 Group Ltd. is currently recruiting for Inside Sales Representatives to join our team based out of Swift Current, SK or Medicine Hat, AB. Handling multiple product lines, the ideal…
Added 3 hours ago
YO
Advancement Manager
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
There is potential inside all of us – we all have it in us to shine.
Added 3 hours ago
B
Mortgage Specialist
BMO
Laval, QC
- Full-time
…BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs…
Added 4 hours ago
BB
Technician II Service
Bosch Building Technologies North America
Toronto, ON
- Full-time
…installation blueprints and plans from Project Managers and Sales Teams to complete…
Added 5 hours ago
TH
Merchandising Execution Associate Part-Time - 7245 Regina Northwest
The Home Depot Canada
Regina, SK
- Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 5 hours ago
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Product Lead
Pontosense
Toronto, ON
- Full-time
The voice of the partner inside the company, so sales, support and engineering are working on the same thing
Added 5 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Halifax, NS
- $52,500 CAD / year
- Full-time
If you’re a new grad who wants more than a desk job - someone excited by supply chain, sales, business development, and entrepreneurship - this is your chance to build a real career from…
Added 5 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Dartmouth, NS
- $52,500 CAD / year
- Full-time
If you’re a new grad who wants more than a desk job - someone excited by supply chain, sales, business development, and entrepreneurship - this is your chance to build a real career from…
Added 5 hours ago
U
Philanthropy & Fund Development Manager
UFA
Calgary, AB
- Full-time
Added 5 hours ago
M
Marketing Operations Manager
MAVAN
Toronto, ON
- $100,000 CAD / year
- Contract
…marketing team in Toronto. This person owns campaign deployment inside our marketing systems, taking requests from brief to launch. Lyft Business is moving from Pardot to HubSpot, and this…
Added 5 hours ago
A
Senior Manager, AI Strategy & Business Development
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Partner closely with sales and account teams to develop account-specific AI growth strategies.
Added 6 hours ago
MA
Inside sales representative
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- From $20 CAD / hour
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Added 6 hours ago
C
Clerk - Gas Bar Focus
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…strong collaborations with local organizations, and annual sales of $700 million, we continue to help build, fuel, feed, and grow our communities together. Our goal is to work together and…
Added 6 hours ago
C
Temporary Sales Support Associate
Coach
Toronto, ON
- Part-time
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving…
Added 6 hours ago
C
Temporary Sales Associate
Coach
Toronto, ON
- Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 6 hours ago
GF
Customer Service Representative (Motivator) - Vaughan Metropolitan Centre
GoodLife Fitness
Vaughan, ON
- Part-time
Interpersonal Savvy: Relates well to all kinds of people ‘up, down, sideways’, inside and outside of the organization. Builds appropriate rapport. Builds constructive and effective…

YBC

Member Experience Representative

Vancouver, BC, Canada

$18.85 to $20.6 CAD / hour · Full-time

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Job details

Pay: $18.85 to $20.6 CAD / hour
Job type: Full-time
Apply by: Oct 19, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Date Posted: October 9, 2026

Position Title: Member Experience Representative

Location: leləm̓ YMCA Community Centre (5490 Shortcut Rd, Vancouver, BC V6T 0E4)

Term: Full-Time Permanent

Hours: 35 hours per week

Shifts: Monday to Friday, 5:45am-1:15pm

Start Date: As soon as possible

Salary: 0-500 hours $18.85 per hour
501-1000 hours $19.41 per hour
1001 – 1500 hours $20.00 per hour
1500 + hours $20.60 per hour

Reports To: Centre Manager

Benefits:

Free YMCA Gym Membership and/or Y@Home
Extended Health and Dental Benefits
Training and Professional Development Opportunities
Reduced childcare rates and priority placement for YMCA Staff
Be part of a charitable organization that positively impacts the community

*Some benefits may vary based on region and employment terms

Nature & Scope

The Member Experience Representative works collaboratively with YMCA staff and volunteers to provide a safe and welcoming experience in branch. The primary focus on membership sales, engagement and retention while supporting delivery of YMCA BC Standards and member programs and services within the branch. The Member Experience Staff will work fluidly in the facility between the membership desk, fitness floor and child, family youth programming.

Major Responsibilities- in this position, you will:

Promote membership and program sales and services in a positive and professional manner
Provide facility tours through YMCA BC standards
Meet and exceed projected sales targets
Assist members and guests with fitness floor related questions including machine use, equipment locations and basic movement and exercise inquiries
Perform member orientation for the fitness floor and use of equipment
Oversee fitness floor, programming, and member behavior
Use established systems and structures to record and report on member satisfaction, interest trends and activities
Promote and educate on all program offerings relevant to member/family
Provide exemplary customer service to all members, guests, and participants in all program areas
Learn member names and use them during interactions
Engage in phone calls and engage in member retention calls
Provide The Y Way for service excellence
Provide assistance and support in program areas including fitness and child, family, youth programming
Support member and participant program check-in process
Assist with set up programming areas including group fitness and child, family and youth
Assist with training new staff/volunteers in procedures and practices
Be prepared to change course quickly based on situational changes to the schedule or program delivery
Diffuse conflict and stressful situations through a Non-violent Crisis Intervention methodology
Ensure the safety of all members, participants, staff, and property by following YMCA BC standards/policies/procedures and ensuring they are maintained amongst all members and staff
Remain calm and use supportive language when dealing with upset members and stressful situations
Maintains a neat, orderly, and clean environment, including all facility program areas, common spaces, and change rooms
Regular walk-throughs of program areas to ensure member compliance, safety and cleanliness

Qualifications-you bring:

Current Standard First Aid and CPR-C & AED certificate
Computer proficiency, including Microsoft Office and CRM systems experience
Experience with ActiveNet an asset
Excellent communication and interpersonal skills with customer service orientation
Experience in a fitness facility or recreation centre an asset
Access to reliable transit or a vehicle
Conflict resolution training an asset
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
Successful candidates will be required to provide 3 satisfactory references

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca

Application Process-ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself > Talent > Career Centre)

Application Deadline: October 19, 2026

Please include any and all relevant certifications in your online application.

You will receive an automated notification to confirm receipt of your application.

If short-listed for a position: We will contact, you to move forward to the next step.
If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply - even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.

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More about this job

Responsibilities

The Member Experience Representative is responsible for driving membership sales, providing facility tours, and ensuring a safe, welcoming environment for all members. They will work across the membership desk, fitness floor, and various program areas to support member engagement and retention.

Requirements

Candidates must possess a current Standard First Aid and CPR-C & AED certificate and demonstrate proficiency in computer systems like Microsoft Office. A successful criminal record check and vulnerable sector search are mandatory requirements for this role.

Skills

Customer Service
Membership Sales
Fitness Instruction
Conflict Resolution
First Aid
CPR-C
AED
Microsoft Office
CRM Systems
ActiveNet
Facility Management
Communication
Interpersonal Skills
Non-violent Crisis Intervention

Benefits

Free YMCA Gym Membership
Y@Home
Extended Health Benefits
Dental Benefits
Training And Professional Development Opportunities
Reduced Childcare Rates
Priority Placement For YMCA Staff

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Membership Sales
Fitness Floor
Customer Service
First Aid
CPR-C
AED
Microsoft Office
CRM
ActiveNet
Non-violent Crisis Intervention
Recreation Centre
Member Retention
Facility Management
Community Centre
YMCA BC

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