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Added 13 mins ago
ZG
General Manager / Head of Vision Care Canada
ZEISS Group
Toronto, ON
- Full-time
Build and lead the local leadership team; developing capabilities and capacity to support the immediate and future business. Set goals for leadership team and enable delivery.
Added 13 mins ago
C
Sr. Security Service Manager, Application Security
CIBC
Toronto, ON
- Full-time
As a Senior Security Services Manager, Application Security, you will play a pivotal role in advancing CIBC’s enterprise-wide Application Security program. Your primary focus will be to…
Added 13 mins ago
Primary Care Wellness Integrator
Winnipeg Regional Health Authority
Winnipeg, MB
The Integrated Program Wellness Coordinator reports to the My Health Team Manager. The incumbent will work with My Health Team partner clinics who provide these types of services to align…
Added 13 mins ago
General Duty Nurse (N2) - Women's Float Team
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 42 mins ago
FC
Member Experience Representative
FirstOntario Credit Union
Hamilton, ON
- Full-time
Company-wide Employee Volunteer program (Blue Wave Program)
Added 43 mins ago
Pharmacy Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Brantford, ON
Act in the patient’s best interest by implementing and supporting patient-centered care through professional scope of practice and team delivery of company programs.
Added 43 mins ago
Licensed Practical Nurse - Casual
Covenant Care + Covenant Living
Calgary, AB
Reporting to the Resident Care Manager (RCM), the Licensed Practical Nurse (LPN) is responsible for managing the day-to-day delivery of care to residents by motivating and empowering the…
Added 43 mins ago
Senior Manager, Document Management Platforms (COR.TRANSFORM)
Symcor
Mississauga, ON
The Senior Manager, COR.TRANSFORM leads the team responsible for implementing, maintaining, and supporting Symcor’s Document Management platforms, ensuring solutions meet business,…
Added 58 mins ago
CA
Finance Manager
Capital Auto Mall
Derrick Chrysler Dodge Jeep Ram Fiat
- Full-time
Health & Wellness: Comprehensive medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, plus an Employee Family Assistance Program.
Added 58 mins ago
CB
Civil Project Manager
CapWest Build
Vancouver, BC
- Full-time
Generous referral program raging from $500-$2500, depending on business need
Added 58 mins ago
LC
Manager, Strategic Projects
Loblaw Companies Limited
Brampton, ON
- Full-time
The Manager, Operational Projects leads the planning, coordination and execution of strategic initiatives across the No Frills banner in Ontario and Atlantic Canada. This retail operations…
Added 58 mins ago
R
Senior Manager, Software Development
RBC
Toronto, ON
- Full-time
…enterprise AI Engineering Platform that accelerates software delivery through reusable AI capabilities, standardized engineering workflows, and…
Added 58 mins ago
R
Manager, Financial Instruments & Securities Reporting
RBC
Toronto, ON
- Full-time
The Manager, Financial Instruments & Securities Reporting will be responsible for supporting the Senior Manager in efficient and effective delivery of the enterprise wide financial…
Added 58 mins ago
R
Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
- Full-time
The Workday Solutions Senior Manager is the functional backbone and people leader for RBC's Workday platform, accountable for its Design integrity - configuration, integrations, data model,…
Added 58 mins ago
T
Manager, Information Security
TD
Toronto, ON · Mississauga, ON · Markham, ON
- Full-time
The Manager will serve as a key interface between EUC Governance, Technology, Information Security, Risk and business segments, translating governance strategy, risk and control objectives,…
Added 58 mins ago
T
Assistant Branch Manager Trainee
TD
Three Hills, AB · Calgary, AB
- Full-time
Can you inspire a team in building a positive customer and employee experience while ensuring effective delivery of complex credit and investment solutions? Is it fun guiding a team to…
Added 1 hour ago
ES
Kitchen manager
Erie St GastroPub
Windsor, ON
- From $37 CAD / hour
- Full-time
- On-site
Supervise and check delivery of food trolleys
Added 1 hour ago
TS
Program Coordinator and Facilitator
The Salvation Army in Canada
Vancouver, BC
- Full-time
Supervise all mental health, addictions, fine arts, and life & living skills programming for Illuminate program clients, reporting to the Manager, Propel Development Center, and in…
Added 1 hour ago
IR
Social Media Specialist (GTA)
Islamic Relief Canada
Burlington, ON · Ontario
- Full-time
The Social Media Specialist (GTA) plays a key role in supporting the Social Media Manager to drive the content calendar, execute digital priorities, and create timely, engaging content that…
Added 1 hour ago
Assistant Store Manager
Rogers Communications
Toronto, ON · Scarborough, ON
Competitive compensation plus lucrative management bonus program
Added 1 hour ago
VC
Respiratory Therapist (RT)
Vancouver Coastal Health
North Vancouver, BC
- $40.19 to $50.2 CAD / hour
- Temporary
The LGH Respiratory Therapy leadership team consists of an Operations Manager, Professional Practice Lead, RT Educator, and Charge RTs to ensure support as you transition to become part of…
Added 2 hours ago
M
Manager, Mental Health - Canada
Movember
Toronto, ON
- Other
As Manager, Mental Health, Canada, you’ll lead the in-market delivery of Movember’s mental health programs across Canada, to time, quality, and budget. But alongside that, you’ll hold…
Added 2 hours ago
BC
Registered Nurse - Mental Health Inpatient - Job Share
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 2 hours ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 2 hours ago
U
Field Sales Manager (Bilingual)
UNFI
Montreal, QC
- $79,800 to $125,800 USD / year
- Full-time
Meets with the Field Representative team regularly with a cadence of solid communication, supporting the team with prioritization and delivery against key initiatives.

YBC

Member Experience Representative

Vancouver, BC, Canada

$18.85 to $20.6 CAD / hour · Full-time

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Job details

Pay: $18.85 to $20.6 CAD / hour
Job type: Full-time
Apply by: Oct 19, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Date Posted: October 9, 2026

Position Title: Member Experience Representative

Location: leləm̓ YMCA Community Centre (5490 Shortcut Rd, Vancouver, BC V6T 0E4)

Term: Full-Time Permanent

Hours: 35 hours per week

Shifts: Monday to Friday, 5:45am-1:15pm

Start Date: As soon as possible

Salary: 0-500 hours $18.85 per hour
501-1000 hours $19.41 per hour
1001 – 1500 hours $20.00 per hour
1500 + hours $20.60 per hour

Reports To: Centre Manager

Benefits:

Free YMCA Gym Membership and/or Y@Home
Extended Health and Dental Benefits
Training and Professional Development Opportunities
Reduced childcare rates and priority placement for YMCA Staff
Be part of a charitable organization that positively impacts the community

*Some benefits may vary based on region and employment terms

Nature & Scope

The Member Experience Representative works collaboratively with YMCA staff and volunteers to provide a safe and welcoming experience in branch. The primary focus on membership sales, engagement and retention while supporting delivery of YMCA BC Standards and member programs and services within the branch. The Member Experience Staff will work fluidly in the facility between the membership desk, fitness floor and child, family youth programming.

Major Responsibilities- in this position, you will:

Promote membership and program sales and services in a positive and professional manner
Provide facility tours through YMCA BC standards
Meet and exceed projected sales targets
Assist members and guests with fitness floor related questions including machine use, equipment locations and basic movement and exercise inquiries
Perform member orientation for the fitness floor and use of equipment
Oversee fitness floor, programming, and member behavior
Use established systems and structures to record and report on member satisfaction, interest trends and activities
Promote and educate on all program offerings relevant to member/family
Provide exemplary customer service to all members, guests, and participants in all program areas
Learn member names and use them during interactions
Engage in phone calls and engage in member retention calls
Provide The Y Way for service excellence
Provide assistance and support in program areas including fitness and child, family, youth programming
Support member and participant program check-in process
Assist with set up programming areas including group fitness and child, family and youth
Assist with training new staff/volunteers in procedures and practices
Be prepared to change course quickly based on situational changes to the schedule or program delivery
Diffuse conflict and stressful situations through a Non-violent Crisis Intervention methodology
Ensure the safety of all members, participants, staff, and property by following YMCA BC standards/policies/procedures and ensuring they are maintained amongst all members and staff
Remain calm and use supportive language when dealing with upset members and stressful situations
Maintains a neat, orderly, and clean environment, including all facility program areas, common spaces, and change rooms
Regular walk-throughs of program areas to ensure member compliance, safety and cleanliness

Qualifications-you bring:

Current Standard First Aid and CPR-C & AED certificate
Computer proficiency, including Microsoft Office and CRM systems experience
Experience with ActiveNet an asset
Excellent communication and interpersonal skills with customer service orientation
Experience in a fitness facility or recreation centre an asset
Access to reliable transit or a vehicle
Conflict resolution training an asset
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
Successful candidates will be required to provide 3 satisfactory references

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca

Application Process-ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself > Talent > Career Centre)

Application Deadline: October 19, 2026

Please include any and all relevant certifications in your online application.

You will receive an automated notification to confirm receipt of your application.

If short-listed for a position: We will contact, you to move forward to the next step.
If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply - even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.

Apply About employer

More about this job

Responsibilities

The Member Experience Representative is responsible for driving membership sales, providing facility tours, and ensuring a safe, welcoming environment for all members. They will work across the membership desk, fitness floor, and various program areas to support member engagement and retention.

Requirements

Candidates must possess a current Standard First Aid and CPR-C & AED certificate and demonstrate proficiency in computer systems like Microsoft Office. A successful criminal record check and vulnerable sector search are mandatory requirements for this role.

Skills

Customer Service
Membership Sales
Fitness Instruction
Conflict Resolution
First Aid
CPR-C
AED
Microsoft Office
CRM Systems
ActiveNet
Facility Management
Communication
Interpersonal Skills
Non-violent Crisis Intervention

Benefits

Free YMCA Gym Membership
Y@Home
Extended Health Benefits
Dental Benefits
Training And Professional Development Opportunities
Reduced Childcare Rates
Priority Placement For YMCA Staff

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Membership Sales
Fitness Floor
Customer Service
First Aid
CPR-C
AED
Microsoft Office
CRM
ActiveNet
Non-violent Crisis Intervention
Recreation Centre
Member Retention
Facility Management
Community Centre
YMCA BC

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