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Added 3 mins ago
WF
Cashier Team Member (Front End Service) - Part Time
Whole Foods Market
North Vancouver, BC
- Part-time
Provides support as a member of the Customer Service & E-Commerce team to include assisting customers during the check-out process, performing all cash register functions, bagging…
Added 4 mins ago
Client Services Coordinator
Canadian Cancer Society
Montreal, QC
Provide a high level of customer service within the context of the program delivery model
Added 4 mins ago
Coordinator, Client Services - Casual
Canadian Cancer Society
Prince George, BC
Provide a high level of customer service within the context of the program delivery model
Added 19 mins ago
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Network support technician
Techville
Oakville, ON
- From $37 CAD / hour
- Full-time
- On-site
Added 33 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Williams Lake, BC
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 33 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Prince George, BC
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 34 mins ago
TH
Kitchen and Bath Associate: Part Time - ABBOTSFORD
The Home Depot
Abbotsford, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 34 mins ago
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Hardware Sales associate: Part Time - Burnaby
The Home Depot
Burnaby, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 34 mins ago
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Seasonal Sales Associate: Part Time - CAMBIE
The Home Depot
Canada
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 34 mins ago
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Paint Sales Associate: Part Time - KAMLOOPS
The Home Depot
Kamloops, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 34 mins ago
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Lumber & Building Materials Associate: Part Time - KELOWNA
The Home Depot
Kelowna, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 34 mins ago
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Order Picker: Part Time - CAMPBELL RIVER
The Home Depot
Campbell River, BC
- Part-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 34 mins ago
TH
Flooring Sales Associate: Part Time - COURTENAY
The Home Depot
Courtenay, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 34 mins ago
TH
Lumber Associate: Part Time - COURTENAY
The Home Depot
Courtenay, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 34 mins ago
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Plumbing and Electrical Sales Associate: Part Time - COURTENAY
The Home Depot
Courtenay, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 34 mins ago
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Tool Rental Sales Associate: Part Time - COURTENAY
The Home Depot
Courtenay, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 34 mins ago
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Tool Rental Sales Associate: Part Time - KELOWNA
The Home Depot
Kelowna, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 34 mins ago
TH
Flooring & Decor Associate: Part Time - KELOWNA
The Home Depot
Kelowna, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 34 mins ago
TH
Tool Rental Sales Associate: Part Time - NANAIMO
The Home Depot
Nanaimo, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 34 mins ago
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Plumbing & Electrical Sales Associate: Part Time - OKOTOKS
The Home Depot
Okotoks, AB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 34 mins ago
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Service Desk Associate: Part Time - NANAIMO
The Home Depot
Nanaimo, BC
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Added 34 mins ago
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Kitchen & Bath and Appliances Sales Associate: Part Time - OKOTOKS
The Home Depot
Okotoks, AB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 34 mins ago
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Flooring Sales Associate: Part Time - Shawnessy
The Home Depot
Calgary, AB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 34 mins ago
TH
Flooring Sales Associate : Part Time
The Home Depot
Squamish, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 34 mins ago
TH
Paint Sales Associate: Full Time - PRINCE GEORGE
The Home Depot
Prince George, BC
- Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…

YBC

Member Experience Representative

Vancouver, BC, Canada

$18.85 to $20.6 CAD / hour · Full-time

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Job details

Pay: $18.85 to $20.6 CAD / hour
Job type: Full-time
Apply by: Oct 19, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Date Posted: October 9, 2026

Position Title: Member Experience Representative

Location: leləm̓ YMCA Community Centre (5490 Shortcut Rd, Vancouver, BC V6T 0E4)

Term: Full-Time Permanent

Hours: 35 hours per week

Shifts: Monday to Friday, 5:45am-1:15pm

Start Date: As soon as possible

Salary: 0-500 hours $18.85 per hour
501-1000 hours $19.41 per hour
1001 – 1500 hours $20.00 per hour
1500 + hours $20.60 per hour

Reports To: Centre Manager

Benefits:

Free YMCA Gym Membership and/or Y@Home
Extended Health and Dental Benefits
Training and Professional Development Opportunities
Reduced childcare rates and priority placement for YMCA Staff
Be part of a charitable organization that positively impacts the community

*Some benefits may vary based on region and employment terms

Nature & Scope

The Member Experience Representative works collaboratively with YMCA staff and volunteers to provide a safe and welcoming experience in branch. The primary focus on membership sales, engagement and retention while supporting delivery of YMCA BC Standards and member programs and services within the branch. The Member Experience Staff will work fluidly in the facility between the membership desk, fitness floor and child, family youth programming.

Major Responsibilities- in this position, you will:

Promote membership and program sales and services in a positive and professional manner
Provide facility tours through YMCA BC standards
Meet and exceed projected sales targets
Assist members and guests with fitness floor related questions including machine use, equipment locations and basic movement and exercise inquiries
Perform member orientation for the fitness floor and use of equipment
Oversee fitness floor, programming, and member behavior
Use established systems and structures to record and report on member satisfaction, interest trends and activities
Promote and educate on all program offerings relevant to member/family
Provide exemplary customer service to all members, guests, and participants in all program areas
Learn member names and use them during interactions
Engage in phone calls and engage in member retention calls
Provide The Y Way for service excellence
Provide assistance and support in program areas including fitness and child, family, youth programming
Support member and participant program check-in process
Assist with set up programming areas including group fitness and child, family and youth
Assist with training new staff/volunteers in procedures and practices
Be prepared to change course quickly based on situational changes to the schedule or program delivery
Diffuse conflict and stressful situations through a Non-violent Crisis Intervention methodology
Ensure the safety of all members, participants, staff, and property by following YMCA BC standards/policies/procedures and ensuring they are maintained amongst all members and staff
Remain calm and use supportive language when dealing with upset members and stressful situations
Maintains a neat, orderly, and clean environment, including all facility program areas, common spaces, and change rooms
Regular walk-throughs of program areas to ensure member compliance, safety and cleanliness

Qualifications-you bring:

Current Standard First Aid and CPR-C & AED certificate
Computer proficiency, including Microsoft Office and CRM systems experience
Experience with ActiveNet an asset
Excellent communication and interpersonal skills with customer service orientation
Experience in a fitness facility or recreation centre an asset
Access to reliable transit or a vehicle
Conflict resolution training an asset
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
Successful candidates will be required to provide 3 satisfactory references

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca

Application Process-ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself > Talent > Career Centre)

Application Deadline: October 19, 2026

Please include any and all relevant certifications in your online application.

You will receive an automated notification to confirm receipt of your application.

If short-listed for a position: We will contact, you to move forward to the next step.
If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply - even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.

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More about this job

Responsibilities

The Member Experience Representative is responsible for driving membership sales, providing facility tours, and ensuring a safe, welcoming environment for all members. They will work across the membership desk, fitness floor, and various program areas to support member engagement and retention.

Requirements

Candidates must possess a current Standard First Aid and CPR-C & AED certificate and demonstrate proficiency in computer systems like Microsoft Office. A successful criminal record check and vulnerable sector search are mandatory requirements for this role.

Skills

Customer Service
Membership Sales
Fitness Instruction
Conflict Resolution
First Aid
CPR-C
AED
Microsoft Office
CRM Systems
ActiveNet
Facility Management
Communication
Interpersonal Skills
Non-violent Crisis Intervention

Benefits

Free YMCA Gym Membership
Y@Home
Extended Health Benefits
Dental Benefits
Training And Professional Development Opportunities
Reduced Childcare Rates
Priority Placement For YMCA Staff

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Membership Sales
Fitness Floor
Customer Service
First Aid
CPR-C
AED
Microsoft Office
CRM
ActiveNet
Non-violent Crisis Intervention
Recreation Centre
Member Retention
Facility Management
Community Centre
YMCA BC

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