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Added 8 hours ago
Senior Financial Planner - West London
Meridian Credit Union
St. Marys, ON · London, ON · Aylmer, ON · Woodstock, ON · Seaforth, ON · Windsor, ON
Full-time
…leveraging relationships with internal partners including Retail Branch employees, Investment Advisors, Small Business Advisors, Commercial Relationship Managers, Insurance Representatives…
Added 9 hours ago
Branch Manager
White Cap Canada
Calgary, AB
Full-time
Lead position for location approximately $15M or less in revenue. Direct all sales and operations activities for a branch location. Responsible for the execution of sales strategy. Develop…
Added 9 hours ago
Branch Manager
White Cap
Calgary, AB
Full-time
Lead position for location approximately $15M or less in revenue. Direct all sales and operations activities for a branch location. Responsible for the execution of sales strategy. Develop…
Added 12 hours ago
Branch Assistant
CIBC
Vancouver, BC
Full-time
CIBC’s Wood Gundy team is the full-service brokerage division of CIBC serving our high net worth clientele. As a Branch Assistant, you will provide ongoing support to the branch manager and…
Added 12 hours ago
Sr. Branch Administrator CIBC Wood Gundy
CIBC
Oakville, ON
Full-time
…supervision and performance management of all support staff in the branch. Manage the hiring process for all support staff roles including obtaining Head Office approval, participating in…
Added 13 hours ago
Member Experience Representative
YBC
Vancouver, BC
$18.85 to $20.6 CAD / hour
Part-time
…and volunteers to provide a safe and welcoming experience in branch. The primary focus on membership sales, engagement and retention while supporting delivery of YMCA SAM Standards and…
Added 13 hours ago
Delivery Driver (Class 3A)
Battlefield Equipment Rentals
Charlottetown, PE
Full-time
…(Propane Cylinders), you’ll be the direct link between our branch team and our customers on-site. Your professionalism, reliability, and commitment to safe driving helps maintain and…
Added 14 hours ago
Financial Advisor/ Senior Financial Advisor - Deer Park Branch
Servus Credit Union
Red Deer, AB
Full-time
Reporting to the Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with members, building trust, and delivering customized…
Added 15 hours ago
Universal Financial Associate - Windermere
Servus Credit Union
Edmonton, AB
Full-time
Reporting to the Member Experience Manager, our Universal Financial Associate plays an integral role in the branch by supporting our members with all their banking needs. As a Universal…
Added 17 hours ago
Overhead Crane Technician / Industrial Electrician
Konecranes
Burlington, ON
$39 to $57 CAD / hour
Full-time
Comply with all corporate Safety Policies and guidelines/procedures, including Branch Monthly meetings and those established by the customer. Advise Supervisor or Manager of any unsafe…
Added 17 hours ago
Overhead Crane Technician / Industrial Electrician
Konecranes
Burlington, ON
$39 to $57 CAD / hour
Full-time
Comply with all corporate Safety Policies and guidelines/procedures, including Branch Monthly meetings and those established by the customer. Advise Supervisor or Manager of any unsafe…
Added 19 hours ago
Customer Service Representative
BMO
Goderich, ON
Part-time
…best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 21 hours ago
Banking advisor
National Bank of Canada
Carleton, QC
Full-time
The branch is open one evening a week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. On a day-to-day…
Added 1 day ago
Senior Branch Administrator Wood Gundy
CIBC
Ottawa, ON
Full-time
…supervision and performance management of all support staff in the branch. Manage the hiring process for all support staff roles including obtaining Head Office approval, participating in…
Added 1 day ago
Branch Business Account Manager - Sen̓áḵw Village
Vancity
BC · Vancouver, BC
Full-time
Branch Business Account Manager – Sen̓áḵw Village
Added 1 day ago
Sr. Business Systems Analyst
TD
Toronto, ON
Full-time
…personalized content to every channel including mobile, web, ATM, branch, call centers, and more. Come join us and help build the marketing platform of the future that helps better serve…
Added 1 day ago
Branch Business Account Manager - Sen̓áḵw Village
Vancity
Vancouver, BC
Full-time
As a Branch Business Account Manager (BBAM), you will deliver relationship‑based financial advice to personal and business members through in‑person, phone, and virtual interactions. You’ll…
Added 1 day ago
Overhead Crane Technician / Industrial Electrician
Konecranes
Winnipeg, MB
Full-time
Comply with all corporate Safety Policies and guidelines/procedures, including Branch Monthly meetings and those established by the customer. Advise Supervisor or Manager of any unsafe…
Added 1 day ago
Overhead Crane Technician / Industrial Electrician
Konecranes
Saskatoon, SK
Full-time
Comply with all corporate Safety Policies and guidelines/procedures, including Branch Monthly meetings and those established by the customer. Advise Supervisor or Manager of any unsafe…
Added 1 day ago
Overhead Crane Technician / Industrial Electrician
Konecranes
Regina, SK
Full-time
Comply with all corporate Safety Policies and guidelines/procedures, including Branch Monthly meetings and those established by the customer. Advise Supervisor or Manager of any unsafe…
Added 1 day ago
Warehouse Supervisor
Spicers Canada
Dartmouth, NS
$25 to $27 CAD / hour
We are currently looking for a full-time Warehouse Supervisor located in Dartmouth, NS, reporting to the Branch Manager, Atlantic Sign Graphics.
Added 1 day ago
BANKING ADVISOR
National Bank of Canada
Saint-Gabriel-de-Brandon, QC
Full-time
The branch is open one evening a week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. On a day-to-day…
Added 1 day ago
Banking Advisor
National Bank of Canada
Baie-Comeau, QC
Full-time
The branch is open one evening a week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. On a day-to-day…
Added 1 day ago
BANKING ADVISOR
National Bank of Canada
Saguenay, QC
Full-time
The branch is open one evening a week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. On a day-to-day…
Added 1 day ago
BANKING ADVISOR
National Bank of Canada
Lorraine, QC
Full-time
The branch is open one evening a week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. On a day-to-day…

YBC

Member Experience Representative

Vancouver, BC, Canada

Pay: $18.85 to $20.6 CAD / hour
Job type: Part-time
Working hours: 4-24 hours per week
Posting language: English
Posted: Sep 22, 2026

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Original job description

Date Posted: September 22, 2026

Position Title: Member Experience Representative

Location: leləm̓ YMCA Community Centre (5490 Shortcut Rd, Vancouver, BC) * This location is in the UBC area*

Term: Part-Time Permanent

Hours: 4-24 hours per week

Shifts: Shifts vary but will include weekdays, evenings and weekends. Shift coverage needed most for Saturdays & Sundays.

Start Date: As soon as possible

Salary:   0-500 hours $18.85 per hour
  501-1000 hours $19.41 per hour
  1001 – 1500 hours $20.00 per hour
  1500 + hours $20.60 per hour

Reports To: Centre Manager

Benefits:

Free YMCA Gym Membership and/or Y@Home
Training and Professional Development Opportunities
Reduced childcare rates and priority placement for YMCA Staff
Be part of a charitable organization that positively impacts the community

*Some benefits may vary based on region and employment terms

Nature & Scope

The Member Experience Representative works collaboratively with YMCA staff and volunteers to provide a safe and welcoming experience in branch. The primary focus on membership sales, engagement and retention while supporting delivery of YMCA SAM Standards and member programs and services within the branch. The Member Experience Staff will work fluidly in the facility between the membership desk, fitness floor and child, family youth programming.

Major Responsibilities- in this position, you will:

Promote membership and program sales and services in a positive and professional manner
Provide facility tours through YMCA standards
Meet and exceed projected sales targets
Assist members and guests with fitness floor related questions including machine use, equipment locations and basic movement and exercise inquiries
Perform member orientation for the fitness floor and use of equipment
Oversee fitness floor, programming, and member behavior
Use established systems and structures to record and report on member satisfaction, interest trends and activities
Promote and educate on all program offerings relevant to member/family
Provide exemplary customer service to all members, guests, and participants in all program areas
Learn member names and use them during interactions
Engage in phone calls and engage in member retention calls
Provide The Y Way for service excellence
Provide assistance and support in program areas including fitness and child, family, youth programming
Support member and participant program check-in process
Assist with set up programming areas including group fitness and child, family and youth
Assist with training new staff/volunteers in procedures and practices
Be prepared to change course quickly based on situational changes to the schedule or program delivery
Diffuse conflict and stressful situations through a Non-violent Crisis Intervention methodology
Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff
Remain calm and use supportive language when dealing with upset members and stressful situations
Maintains a neat, orderly, and clean environment, including all facility program areas, common spaces, and change rooms
Regular walk-throughs of program areas to ensure member compliance, safety and cleanliness

Qualifications-you bring:

Current Standard First Aid and CPR-C & AED certificate
Computer proficiency, including Microsoft Office and CRM systems experience
Experience with ActiveNet an asset
Excellent communication and interpersonal skills with customer service orientation
Experience in a fitness facility or recreation centre an asset
Access to reliable transit or a vehicle
Conflict resolution training an asset
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
Successful candidates will be required to provide 3 satisfactory references

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at bc.ymca.ca.

Application Process-ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself > Talent > Career Centre)

Application Deadline: Until Filled

Please include any and all relevant certifications in your online application.

You will receive an automated notification to confirm receipt of your application.

If short-listed for a position: We will contact, you to move forward to the next step.
If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply - even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.

Apply About employer

More about this job

Responsibilities

The Member Experience Representative promotes membership sales and provides exemplary customer service while ensuring a safe and welcoming environment. They work fluidly across the facility to support fitness floor operations, program delivery, and member retention.

Requirements

Candidates must possess current Standard First Aid, CPR-C, and AED certifications along with strong interpersonal and computer skills. A successful criminal reference check and vulnerable sector search are required prior to starting.

Skills

Customer service
Membership sales
Fitness floor supervision
Conflict resolution
First aid
CPR-C
AED
Computer proficiency
Microsoft Office
CRM systems
ActiveNet
Communication skills
Interpersonal skills
Program facilitation
Safety compliance

Benefits

Free YMCA gym membership
Y@Home access
Training and professional development opportunities
Reduced childcare rates
Priority placement for YMCA staff

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
YMCA
Fitness
Sales
Customer Service
First Aid
CPR-C
AED
Microsoft Office
CRM
ActiveNet
Conflict Resolution
Non-violent Crisis Intervention
Facility Management
Community Centre
Retention
Programming
Safety Standards
Member Orientation
Recreation

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