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Added 13 mins ago
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Work under the supervision of the CMR supervisor and Project manager.
Added 13 mins ago
Operations Support Analyst, eHealth
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
Full-time
Reporting to the Operations Manager, eHealth, the Operation Support Analyst provides support to FNHA eHealth for maintaining the FNHA Supported EMR and Telehealth network to an expanding…
Added 13 mins ago
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…operations of the animal facilities. Assures constant quality of services to principal Investigators and their research staff and…
Added 13 mins ago
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Work under the supervision of the CMR supervisor and Project manager.
Added 13 mins ago
Program Assistant – Cancer Research Program (CRP)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the supervision of the Program Manager and in close collaboration with the Program leaders and the other program assistant(s), the incumbent provides personalized administrative and…
Added 13 mins ago
Unit Secretary, Cancer Care, PT (J0926-0731)
North York General Hospital
Toronto, ON
Part-time
North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus…
Added 43 mins ago
SUPPORTIVE HOUSING CASE MANAGER
Nunatsiavut Government
Happy Valley-Goose Bay, NL
Full-time
Coordinate government and community services, e.g. NL Health Services (Mental Health Team – including Psychiatrist, Home Care and medical staff) and Justice (Labrador Correctional Centre,…
Added 43 mins ago
Social Worker
Retirement Concepts
Courtenay, BC
$36.02 CAD / hour
Temporary
Reporting to the General Manager and/or designate, the Social Worker is responsible for the delivery of social work services to residents and their families in all Long Term Care and…
Added 43 mins ago
Territory Manager, Referral Business Development – Victoria & Nanaimo, BC
Snore MD
Nanaimo, BC
Full-time
We’re looking for a Territory Manager who knows how to earn a physician’s trust and turn that trust into referrals. This is relationship-driven business development, building genuine…
Added 43 mins ago
Server
Retirement Concepts
Montreal, QC
$16.6 CAD / hour
Full-time
The Server reports to the Support Services Manager and/or designate and performs all aspects of service in the dining room, resident lounges and room service for residents, guests, and the…
Added 43 mins ago
Account Manager, Commercial Market
Desjardins
Montreal, QC
Full-time
Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the…
Added 43 mins ago
Coordonnateur(trice) d’installation / Installation Coordinator
Allegion
Montreal, QC · Saint Laurent, Canada
Full-time
…automatiques. L’expansion de notre gamme de produits et de services a entraîné une croissance significative de notre activité de service. Joignez-vous à notre équipe de classe mondiale…
Added 43 mins ago
POLICY DEVELOPMENT OFFICER P&R
City of Toronto
Toronto, ON
Toronto Parks and Recreation (P&R) provides exceptional services that contribute to the quality of life of all Torontonians. We envision a vibrant city with safe, welcoming and…
Added 59 mins ago
Branch Operations Manager
Royal Bank of Canada
Newmarket, ON
Full-time
The RBC Dominion Securities Management team located in Newmarket is looking for a Branch Operations Manager to join their team! The Branch Operations Manager fulfils a leadership role in…
Added 59 mins ago
Senior Manager, Corporate Card Vendor Programs
Royal Bank of Canada
Toronto, ON
Full-time
Minimum 2+ years managing ongoing vendor relationships, contracts, and SLA governance in a financial services environment
Added 59 mins ago
Portfolio Management Assistant
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
Full-time
…responsible for assisting the Investment Counsellor/Portfolio Manager to track/write new and updated Investment Policy Statements (IPS) for clients and record/arrange/prepare for client…
Added 59 mins ago
Security Guard
Hamilton Health Sciences
Hamilton, ON
Full-time
Preference for candidates with experience working in care environments such as hospitals or community service agencies and/or knowledge and experience in social services or the mental…
Added 59 mins ago
Project Manager (Corporate Occupier)
Turner & Townsend
Toronto, ON
Full-time
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Added 59 mins ago
Project Manager (Healthcare, Education and Municipal)
Turner & Townsend
Toronto, ON
Full-time
Turner & Townsend is a leading independent professional services company. From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes…
Added 1 hour ago
Branch Manager (Lake Cowichan Branch)
Island Savings
Lake Cowichan, BC
$90,400 to $115,800 USD / year
Full-time
The Branch Manager is responsible for developing and directing the growth strategy and service portfolio goals for their assigned branch. This includes promoting assigned branch and Tru…
Added 1 hour ago
FT - Program Coordinator - Outreach Surrey
Connective
Surrey, BC
Internship
Provides direct support services as assigned by Program Manager.
Added 1 hour ago
Estimator - Industrial Cleaning
Vertex Resource Group Ltd.
Sherwood Park, AB
Full-time
…projects which include tank, high pressure and chemical cleaning services for both maintenance and turnaround projects. The ideal candidate will utilize previous experience and formal…
Added 1 hour ago
Case Manager - Psychosis Outpatient Program (Full-Time)
Trillium Health Partners
ON · ON, Canada
Full-time
Position: Case Manager - Psychosis Outpatient Program
Added 1 hour ago
Case Manager - North Peel Case Management (Part-Time)
Trillium Health Partners
ON · ON, Canada
Part-time
Position: Case Manager -North Peel Case Management
Added 1 hour ago
Apparel Department Manager Part Time Day
No Frills
Brampton, ON
Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…

YBC

Member Experience Supervisor (Internal Posting)

Chilliwack, BC, Canada

Pay: Salary: $60,000 - $63,500 per year plus full benefits package
Job type: Full-time
Apply by: Oct 4, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Sep 29, 2026

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Applications open in a new tab.

Original job description

Date Posted: September 29, 2026

Position Title: Member Experience Supervisor

Location: Cheam Leisure Centre (45501 Market Way, Chilliwack, BC V2R 0P2, Canada)

Term: Permanent, Full Time

Hours: 35 hours per week

Shift: Tuesday to Saturday schedule; includes Friday's from 12-8pm

Start Date: November 1, 2026

Salary: $60,000 - $63,500 per year plus full benefits package

Reports To: Center Manager

Nature & Scope

The Member Experience Supervisor’s primary focus is on membership growth, retention and overall member experience. The Member Experience Supervisor will be responsible for delivering on our promise of excellence and setting a new standard for YMCA service. All Member Experience staff are responsible for providing exceptional service to members and guests of the YMCA and will follow the practices outlined in the YMCA Core Values

Major Responsibilities- in this position, you will:

Develop and implement sales strategies to increase membership enrollment and drive revenue growth, including targeted promotions and outreach efforts
Implement retention strategies to foster member retention, including personalized follow-ups, member engagement events, and other campaigns
Implements systems that achieve and sustain membership service excellence throughout the membership centre
Serves as the facility champion and lead trainer for the YMCA 7 Steps to Selling employee training program, ensuring the implementation of the membership sales and service standards
Collaborate with the YMCA BC’s Membership Alignment Workgroup to implement sales and service initiatives
Uses established systems and structures to record and report on member satisfaction, interest trends, and activities
Provides role and program specific orientation and training to new employees and volunteers
Coaches, develops, and supports employees and volunteers to achieve excellence in service delivery
Responsible for leading the membership department and staff team to include high volume of daily service, scheduling for all member experience staff (including fitness and membership areas)/shift coverage, additional tasks given to the department and all associated administrative duties
Provides ongoing management of employee and volunteer performance and completes reviews within required process timeframes
Deals with performance issues using the required steps in the discipline process, up to and including termination
Attend staff meetings, planning sessions and training events as required

Qualifications-you bring:

University degree or college diploma in related field
Minimum four years related experience
Experience in health, fitness and recreation preferred; Fitness Certification an asset
Experience in sales an asset
Experience with Non Violent Crisis Intervention an asset
Demonstrating sensitivity to both visible and invisible aspects of diversity through an intercultural lens/perspective
Proficient with Microsoft Office (Excel, Word, PowerPoint)
Strong communication skills with an emphasis on persuasive marketing
Current Standard First Aid and CPR‐C & AED certificate
Access to vehicle for regular travel within the Lower Mainland and Fraser Valley
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
3 professional references

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca

Application Process-ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself > Talent > Career Centre)

Application Deadline: October 4, 2026

Please include any and all relevant certifications in your online application.

You will receive an automated notification to confirm receipt of your application.

If short-listed for a position: We will contact, you to move forward to the next step.
If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply - even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.

Apply About employer

More about this job

Responsibilities

The Member Experience Supervisor is responsible for driving membership growth and retention through strategic sales and engagement initiatives. They also lead, coach, and manage the membership staff team to ensure service excellence and operational efficiency.

Requirements

Candidates must possess a university degree or college diploma in a related field and at least four years of relevant experience. Proficiency in Microsoft Office, strong communication skills, and current First Aid/CPR certifications are required.

Skills

Sales strategy
Membership retention
Staff supervision
Performance management
Customer service
Training and development
Data reporting
Microsoft Office
Persuasive marketing
First Aid
CPR-C
AED
Conflict resolution
Intercultural competence

Benefits

Full benefits package

Visa sponsorship

Not detected in the job text

Keywords

Membership growth
Retention strategies
Sales management
Staff scheduling
Performance reviews
YMCA 7 Steps to Selling
Health and fitness
Recreation
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Non Violent Crisis Intervention
Diversity and inclusion
Criminal Reference Check
Vulnerable Sector Search
Community health
Customer experience

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