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Added 8 mins ago
Directeur(trice) expérience client
The Home Depot Canada
Boisbriand, QC
Full-time
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service,…
Added 8 mins ago
Store Manager: Mississauga
Games Workshop
ON · Ontario, Canada
Full-time
We know that the real challenge to growing sales is to provide a consistently exceptional standard of service to every customer no matter what.
Added 23 mins ago
Senior Product Manager, Accounting
Jobgether
Canada
Full-time
Customer-focused approach, including regular customer engagement and the ability to balance quantitative data with qualitative customer insights.
Added 23 mins ago
Credit Realization Manager
ATB
Calgary, AB
Full-time
As ATB’s next Credit Realization Manager (CRM), you will play a pivotal role in managing a portfolio of impaired business and agricultural files. This is an exciting opportunity for a…
Added 23 mins ago
Sales Associate
Staples Retail
Richmond, BC
Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 23 mins ago
Sales Associate
Staples Inc.
Victoria, BC
Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 37 mins ago
Manager, Varsity Operations
The University of British Columbia
Vancouver, BC
$8,087.08 to $12,117.08 CAD / month
Full-time
The Manager, Varsity Operations manages the end-to-end operational execution of the Game Operations program and is also responsible for the strategic management and advancement of the unit.…
Added 37 mins ago
Territory Sales Manager
Norstar Industries Ltd.
Niverville, MB
Full-time
Norstar has an established network of Farm Equipment Dealers throughout Western Canada and a strong existing customer base. The successful candidate will take ownership of these…
Added 53 mins ago
Account Manager - Globalia Sales
SmartBug Media
Saint-Lambert, QC
Full-time
We are looking for an Account Manager who will act as a strategic partner to clients and a true internal orchestrator. If you enjoy building long-term relationships, solving complex…
Added 53 mins ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Added 53 mins ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Added 53 mins ago
Business Development Manager (BDM)
Jobgether
Canada
Full-time
You will work closely with distributor sales teams and internal partners to deliver a strong customer experience from initial engagement through ongoing growth.
Added 53 mins ago
Senior Product Manager, Accounting
Jobgether
Canada
Full-time
Customer-focused approach, including regular customer engagement and the ability to balance quantitative data with qualitative customer insights.
Added 53 mins ago
AMLATF Investigator
Coast Capital
Surrey, BC
Full-time
…entire organization of CCS and is accountable to the Senior Manager, Financial Intelligence…
Added 53 mins ago
Millwork/Lumber Sales Associate Part Time (Halifax)
The Home Depot Canada
Halifax, NS
Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 53 mins ago
Reservations Manager (Maternity Coverage)
AccorHotel
Banff, AB
Contract
…Reservations team at the Castle in the Rockies. The Reservations Manager is responsible for the overall leadership and performance of the department, ensuring an exceptional booking…
Added 53 mins ago
Restaurant Manager - In Room Dining
AccorHotel
Banff, AB
Full-time
As the In-Room Dining Manager, you will lead one of the most personalized luxury dining experiences within Fairmont Banff Springs, ensuring every guest interaction reflects the exceptional…
Added 1 hour ago
Associé(e) bois et matériaux (temps partiel)
The Home Depot Canada
Trois-Rivières, QC
Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 1 hour ago
Hardware Sales Part Time - VAUGHAN N
The Home Depot Canada
Vaughan, ON
Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 1 hour ago
Project Manager
Mackenzie Health
Richmond Hill, ON
$49.43 to $63.28 CAD / hour
Full-time
The Digital Health Project Manager will embody excellence in customer service, commitment to high quality communications and a strong focus on relationship development with project…
Added 1 hour ago
Field and Event Manager
Tigera
Vancouver, BC
We are hiring a Field and Event Marketing Manager to build programs that put Tigera in the right conversations with the right buyers. You will decide where we show up, create reasons for…
Added 1 hour ago
Culinary Operations Coordinator - Full Time Professional
Mohawk Students' Association
ON · Hamilton, Ontario
Full-time
This role goes beyond the kitchen, combining culinary leadership, business operations and student engagement. Responsibilities include recipe costing, purchasing, inventory and invoice…
Added 1 hour ago
Member Experience Supervisor (Internal Posting)
YBC
Chilliwack, BC
Full-time
Implement retention strategies to foster member retention, including personalized follow-ups, member engagement events, and other campaigns
Added 1 hour ago
Customer Relations & Comment Management Program Manager
HDR
Toronto, ON
Full-time
Customer Relations & Comment Management Program Manager Job Description:
Added 1 hour ago
Customer Relations & Comment Management Program Manager
HDR
Vancouver, BC
Full-time
Customer Relations & Comment Management Program Manager Job Description:

YBC

Member Experience Supervisor (Internal Posting)

Chilliwack, BC, Canada

Pay: Salary: $60,000 - $63,500 per year plus full benefits package
Job type: Full-time
Apply by: Oct 4, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Sep 29, 2026

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Original job description

Date Posted: September 29, 2026

Position Title: Member Experience Supervisor

Location: Cheam Leisure Centre (45501 Market Way, Chilliwack, BC V2R 0P2, Canada)

Term: Permanent, Full Time

Hours: 35 hours per week

Shift: Tuesday to Saturday schedule; includes Friday's from 12-8pm

Start Date: November 1, 2026

Salary: $60,000 - $63,500 per year plus full benefits package

Reports To: Center Manager

Nature & Scope

The Member Experience Supervisor’s primary focus is on membership growth, retention and overall member experience. The Member Experience Supervisor will be responsible for delivering on our promise of excellence and setting a new standard for YMCA service. All Member Experience staff are responsible for providing exceptional service to members and guests of the YMCA and will follow the practices outlined in the YMCA Core Values

Major Responsibilities- in this position, you will:

Develop and implement sales strategies to increase membership enrollment and drive revenue growth, including targeted promotions and outreach efforts
Implement retention strategies to foster member retention, including personalized follow-ups, member engagement events, and other campaigns
Implements systems that achieve and sustain membership service excellence throughout the membership centre
Serves as the facility champion and lead trainer for the YMCA 7 Steps to Selling employee training program, ensuring the implementation of the membership sales and service standards
Collaborate with the YMCA BC’s Membership Alignment Workgroup to implement sales and service initiatives
Uses established systems and structures to record and report on member satisfaction, interest trends, and activities
Provides role and program specific orientation and training to new employees and volunteers
Coaches, develops, and supports employees and volunteers to achieve excellence in service delivery
Responsible for leading the membership department and staff team to include high volume of daily service, scheduling for all member experience staff (including fitness and membership areas)/shift coverage, additional tasks given to the department and all associated administrative duties
Provides ongoing management of employee and volunteer performance and completes reviews within required process timeframes
Deals with performance issues using the required steps in the discipline process, up to and including termination
Attend staff meetings, planning sessions and training events as required

Qualifications-you bring:

University degree or college diploma in related field
Minimum four years related experience
Experience in health, fitness and recreation preferred; Fitness Certification an asset
Experience in sales an asset
Experience with Non Violent Crisis Intervention an asset
Demonstrating sensitivity to both visible and invisible aspects of diversity through an intercultural lens/perspective
Proficient with Microsoft Office (Excel, Word, PowerPoint)
Strong communication skills with an emphasis on persuasive marketing
Current Standard First Aid and CPR‐C & AED certificate
Access to vehicle for regular travel within the Lower Mainland and Fraser Valley
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
3 professional references

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca

Application Process-ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself > Talent > Career Centre)

Application Deadline: October 4, 2026

Please include any and all relevant certifications in your online application.

You will receive an automated notification to confirm receipt of your application.

If short-listed for a position: We will contact, you to move forward to the next step.
If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply - even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.

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More about this job

Responsibilities

The Member Experience Supervisor is responsible for driving membership growth and retention through strategic sales and engagement initiatives. They also lead, coach, and manage the membership staff team to ensure service excellence and operational efficiency.

Requirements

Candidates must possess a university degree or college diploma in a related field and at least four years of relevant experience. Proficiency in Microsoft Office, strong communication skills, and current First Aid/CPR certifications are required.

Skills

Sales strategy
Membership retention
Staff supervision
Performance management
Customer service
Training and development
Data reporting
Microsoft Office
Persuasive marketing
First Aid
CPR-C
AED
Conflict resolution
Intercultural competence

Benefits

Full benefits package

Visa sponsorship

Not detected in the job text

Keywords

Membership growth
Retention strategies
Sales management
Staff scheduling
Performance reviews
YMCA 7 Steps to Selling
Health and fitness
Recreation
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Non Violent Crisis Intervention
Diversity and inclusion
Criminal Reference Check
Vulnerable Sector Search
Community health
Customer experience

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