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Added 3 mins ago
Resort Activities Coordinator
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
Reporting to the Resort Activities Manager, the Resort Activities Coordinator provides administrative, systems, revenue, and operational support for the Resort Activities department.
Added 3 mins ago
Recoveries Officer- EN
RBC
Montreal, QC
Full-time
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager
Added 3 mins ago
Recoveries Officer- EN
RBC
Montreal, QC
Full-time
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager
Added 3 mins ago
Adventure Center Associate
Fairmont Hotels & Resorts
Jasper, AB
Temporary
Reporting to the Recreation Manager, responsibilities and essential job functions include but are not limited to the following:
Added 3 mins ago
Reservations Agent
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
Added 3 mins ago
Marketing Manager, Visual Content and Design
Fairmont Hotels & Resorts
Jasper, AB
Full-time
We are seeking a visually driven Marketing Manager with a strong foundation in graphic design and content creation to bring our storytelling to life. You’ll play a key role in shaping the…
Added 3 mins ago
Event Sales & Services Manager
Fairmont Hotels & Resorts
Toronto, ON
Full-time
Responsible for the planning and servicing of events varying in size and scope, for both the corporate and social markets.
Added 3 mins ago
Assistant Manager, Reign
Fairmont Hotels & Resorts
Toronto, ON
Full-time
To conduct, under the guidance of the Restaurant General Manager & Food and Beverage Director, such functions as interviewing, hiring, employee orientation, training, on the job…
Added 3 mins ago
Food & Beverage Porter (Part Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$17.04 to $18.04 CAD / hour
…multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every…
Added 3 mins ago
Director of Banquets
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
Responsible for the overall ownership and execution of internal hotel events and functions, ensuring seamless coordination and delivery
Added 3 mins ago
Lifestyle Manager (Maternity Coverage - 18 Months)
Fairmont Hotels & Resorts
Jasper, AB
Temporary
…colleagues, including outings, leagues, activities, and special events. Ensure programs are inclusive, engaging, well-organized, and aligned with colleague interests and…
Added 3 mins ago
Event Sales & Services Manager
Fairmont Hotels & Resorts
Toronto, ON
Full-time
Responsible for the planning and servicing of events varying in size and scope, for both the corporate and social markets.
Added 3 mins ago
Front Desk Agent
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Added 3 mins ago
Senior Manager Custody Operations & Client Services
National Bank of Canada
Toronto, ON
Full-time
A career as a Senior Manager, Custody Operations & Client Services at National Bank Trust means leading a team of experienced custody professionals responsible for delivering operational…
Added 3 mins ago
Royal Service Agent
Fairmont Hotels & Resorts
Jasper, AB
Temporary
Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:
Added 3 mins ago
Assistant Manager, Library Bar & Clockwork
Fairmont Hotels & Resorts
Toronto, ON
Full-time
Expected to contribute to hotel committees and various events
Added 3 mins ago
Recreation Supervisor
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Reporting to the Recreation Manager, responsibilities and essential job functions include but are not limited to the following:
Added 3 mins ago
Banquet Porter (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
Have complete knowledge of the hotel’s events, services and facilities..
Added 3 mins ago
Spa Experience Coordinator
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Reporting to the Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following:
Added 3 mins ago
Event Server (Casual Part Time)
Fairmont Hotels & Resorts
Jasper, AB
Part-time · Temporary
…the exceptional service and cuisine that are hallmarks of our Events experience. Your warm, personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our…
Added 3 mins ago
Bike Technician (Casual)
Fairmont Hotels & Resorts
Jasper, AB
Temporary
Reporting to the Recreation Manager, this role supports resort operations by delivering reliable equipment, exceptional service standards, and a seamless outdoor recreation experience.
Added 3 mins ago
Concierge (Seasonal)
Fairmont Hotels & Resorts
Jasper, AB
Temporary
Reporting to the Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following:
Added 3 mins ago
Bellperson (Seasonal)
Fairmont Hotels & Resorts
Jasper, AB
Temporary
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:
Added 3 mins ago
Multi-Property VIP & Luxury Reservations Specialist
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Dual reporting into a Team Leader and the property Reservation Manager, responsibilities and essential job functions include but are not limited to the following:
Added 3 mins ago
Fairmont Gold Supervisor (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$57,000 to $63,000 CAD / year
Full-time
…multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every…

YBC

Member Experience Supervisor (Internal Posting)

Chilliwack, BC, Canada

Pay: Salary: $60,000 - $63,500 per year plus full benefits package
Job type: Full-time
Apply by: Oct 4, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Sep 29, 2026

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Original job description

Date Posted: September 29, 2026

Position Title: Member Experience Supervisor

Location: Cheam Leisure Centre (45501 Market Way, Chilliwack, BC V2R 0P2, Canada)

Term: Permanent, Full Time

Hours: 35 hours per week

Shift: Tuesday to Saturday schedule; includes Friday's from 12-8pm

Start Date: November 1, 2026

Salary: $60,000 - $63,500 per year plus full benefits package

Reports To: Center Manager

Nature & Scope

The Member Experience Supervisor’s primary focus is on membership growth, retention and overall member experience. The Member Experience Supervisor will be responsible for delivering on our promise of excellence and setting a new standard for YMCA service. All Member Experience staff are responsible for providing exceptional service to members and guests of the YMCA and will follow the practices outlined in the YMCA Core Values

Major Responsibilities- in this position, you will:

Develop and implement sales strategies to increase membership enrollment and drive revenue growth, including targeted promotions and outreach efforts
Implement retention strategies to foster member retention, including personalized follow-ups, member engagement events, and other campaigns
Implements systems that achieve and sustain membership service excellence throughout the membership centre
Serves as the facility champion and lead trainer for the YMCA 7 Steps to Selling employee training program, ensuring the implementation of the membership sales and service standards
Collaborate with the YMCA BC’s Membership Alignment Workgroup to implement sales and service initiatives
Uses established systems and structures to record and report on member satisfaction, interest trends, and activities
Provides role and program specific orientation and training to new employees and volunteers
Coaches, develops, and supports employees and volunteers to achieve excellence in service delivery
Responsible for leading the membership department and staff team to include high volume of daily service, scheduling for all member experience staff (including fitness and membership areas)/shift coverage, additional tasks given to the department and all associated administrative duties
Provides ongoing management of employee and volunteer performance and completes reviews within required process timeframes
Deals with performance issues using the required steps in the discipline process, up to and including termination
Attend staff meetings, planning sessions and training events as required

Qualifications-you bring:

University degree or college diploma in related field
Minimum four years related experience
Experience in health, fitness and recreation preferred; Fitness Certification an asset
Experience in sales an asset
Experience with Non Violent Crisis Intervention an asset
Demonstrating sensitivity to both visible and invisible aspects of diversity through an intercultural lens/perspective
Proficient with Microsoft Office (Excel, Word, PowerPoint)
Strong communication skills with an emphasis on persuasive marketing
Current Standard First Aid and CPR‐C & AED certificate
Access to vehicle for regular travel within the Lower Mainland and Fraser Valley
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
3 professional references

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca

Application Process-ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself > Talent > Career Centre)

Application Deadline: October 4, 2026

Please include any and all relevant certifications in your online application.

You will receive an automated notification to confirm receipt of your application.

If short-listed for a position: We will contact, you to move forward to the next step.
If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply - even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.

Apply About employer

More about this job

Responsibilities

The Member Experience Supervisor is responsible for driving membership growth and retention through strategic sales and engagement initiatives. They also lead, coach, and manage the membership staff team to ensure service excellence and operational efficiency.

Requirements

Candidates must possess a university degree or college diploma in a related field and at least four years of relevant experience. Proficiency in Microsoft Office, strong communication skills, and current First Aid/CPR certifications are required.

Skills

Sales strategy
Membership retention
Staff supervision
Performance management
Customer service
Training and development
Data reporting
Microsoft Office
Persuasive marketing
First Aid
CPR-C
AED
Conflict resolution
Intercultural competence

Benefits

Full benefits package

Visa sponsorship

Not detected in the job text

Keywords

Membership growth
Retention strategies
Sales management
Staff scheduling
Performance reviews
YMCA 7 Steps to Selling
Health and fitness
Recreation
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Non Violent Crisis Intervention
Diversity and inclusion
Criminal Reference Check
Vulnerable Sector Search
Community health
Customer experience

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