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Added 17 mins ago
Business Development Executive – Montreal
Gillship Navigation Inc.
Montreal, QC
Full-time
You will work closely with our operations and inside sales teams to provide customers with reliable shipping solutions and exceptional, personalized customer service.
Added 18 mins ago
In-Store Sales Representative
Kognitive Sales Solutions
Kingston, ON
Part-time
Kognitive Sales Solutions is growing its in-store sales team and we are looking for driven, personable individuals who thrive in a retail environment. In this role you will work inside a…
Added 33 mins ago
Enterprise Customer Success Manager
Spellbook
Remote, Canada
$123,000 to $145,000 CAD / year
Full-time · Remote
Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster…
Added 47 mins ago
Founding Business Development Representative ( BDR)
LayerNext
Winnipeg, MB
Full-time
…reconciliation, and month-end close. Our agents work directly inside the ERPs and vendor portals finance teams already use, so companies gain automation without a lengthy integration or a…
Added 47 mins ago
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
Full-time
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications…
Added 1 hour ago
Customer Service Representative / Inside Sales
Hercules SLR
AB · Red Deer County, AB
Full-time
We are looking for a full time Customer Service Representative/Inside Sales to join our team in our Continental Chain & Rigging branch located in Red Deer, AB. Our ideal candidate will…
Added 1 hour ago
Senior Account Manager
Sourceability
Canada
…Manager in Montreal, you will be instrumental in accelerating sales growth and building strong customer relationships across Canada. The ideal candidate is a seasoned inside sales…
Added 1 hour ago
Manager, Enterprise Customer Success
Spellbook
Remote, Canada
$155,000 to $180,000 CAD / year
Full-time · Remote
Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster…
Added 1 hour ago
Inside Sales Representative
Sinclair Supply
Nanaimo, BC
Full-time
Our Nanaimo team is looking for an Inside Sales Representative who’s ready to talk HVAC, build customer relationships, and help customers find the right solutions.
Added 2 hours ago
Inside Service Sales Specialist
Levitt-Safety
Oakville, ON · Montreal, QC · Edmonton, AB
At Levitt-Safety, our customers rely on us to keep their people, workplaces and equipment safe. As an Inside Service Sales Specialist, you'll play an important role in making that happen.
Added 4 hours ago
Inside Sales Associate
Moffatt & Powell RONA 2024
Mitchell, ON
At Moffatt & Powell Rona, our commitment to exceptional customer service and continuous improvement is at the heart of everything we do. As an Inside Sales Associate, you will play a…
Added 5 hours ago
Inside Sales Associate
Moffatt & Powell RONA 2024
London, ON
At Moffatt & Powell RONA, exceptional customer service and continuous improvement are central to who we are. The Inside Sales / Yard Associate plays a key role in delivering customer…
Added 7 hours ago
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
Full-time
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications…
Added 7 hours ago
Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
Volunteer
NOTE: Excellent performance may lead to full-time employment opportunities in sales, field service or other engineering roles upon graduation.
Added 10 hours ago
Sales Associate III-7
Coach
Richmond, BC
Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 10 hours ago
Shipping Coordinator
Zaber Technologies
Vancouver, BC
Full-time
You’ll join our friendly and composed Order Fulfillment Team, coordinating with our Inside Sales Administrators and Packaging Associates to ensure customer satisfaction and operational…
Added 10 hours ago
Shipping Coordinator
Zaber Technologies
Vancouver, BC · Greater Vancouver, BC
$20 to $33 CAD / hour
Full-time
You’ll join our friendly and composed Order Fulfillment Team, coordinating with our Inside Sales Administrators and Packaging Associates to ensure customer satisfaction and operational…
Added 10 hours ago
Sales Support Associate III-2
Coach
Richmond, BC
Part-time
1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
Added 10 hours ago
AI Success Architect
Meltwater
Toronto, ON
Full-time
We're looking for an AI Success Architect to join our Solutions Consulting team and own a new, post-sales discipline at Meltwater: helping our most sophisticated customers get real,…
Added 12 hours ago
Inside Sales Representative
ElectriHub
Oakville, ON
Full-time
Role Description The Inside Sales Representative is a full-time, on-site role based in Oakville, ON, responsible for driving sales and supporting customers through phone, email, and online…
Added 12 hours ago
Sales Development Representative
Trane Technologies
Montreal, QC
Full-time
3.5 years of experience as an SDR, BDR, or in inside sales within B2B technology, SaaS, or commercial services.
Added 12 hours ago
Retail Sales Consultant
Kognitive Sales Solutions
Vancouver, BC
Full-time
Are you someone who lights up a room and genuinely enjoys connecting with people? Kognitive Sales Solutions is hiring Retail Sales Consultants across Canada to represent one of the…
Added 12 hours ago
Retail Sales Consultant
Kognitive Sales Solutions
Coquitlam, BC
Full-time
Are you someone who lights up a room and genuinely enjoys connecting with people? Kognitive Sales Solutions is hiring Retail Sales Consultants across Canada to represent one of the…
Added 12 hours ago
Retail Sales Consultant
Kognitive Sales Solutions
Richmond, BC
Full-time
Are you someone who lights up a room and genuinely enjoys connecting with people? Kognitive Sales Solutions is hiring Retail Sales Consultants across Canada to represent one of the…
Added 12 hours ago
Store manager
Cellcom Communications - Cellcom.ca
Windsor, ON
Full-time
Drive sales and hit targets - then set new ones

YBC

Member Experience Supervisor (Internal Posting)

Chilliwack, BC, Canada

Pay: Salary: $60,000 - $63,500 per year plus full benefits package
Job type: Full-time
Apply by: Oct 4, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Sep 29, 2026

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Applications open in a new tab.

Original job description

Date Posted: September 29, 2026

Position Title: Member Experience Supervisor

Location: Cheam Leisure Centre (45501 Market Way, Chilliwack, BC V2R 0P2, Canada)

Term: Permanent, Full Time

Hours: 35 hours per week

Shift: Tuesday to Saturday schedule; includes Friday's from 12-8pm

Start Date: November 1, 2026

Salary: $60,000 - $63,500 per year plus full benefits package

Reports To: Center Manager

Nature & Scope

The Member Experience Supervisor’s primary focus is on membership growth, retention and overall member experience. The Member Experience Supervisor will be responsible for delivering on our promise of excellence and setting a new standard for YMCA service. All Member Experience staff are responsible for providing exceptional service to members and guests of the YMCA and will follow the practices outlined in the YMCA Core Values

Major Responsibilities- in this position, you will:

Develop and implement sales strategies to increase membership enrollment and drive revenue growth, including targeted promotions and outreach efforts
Implement retention strategies to foster member retention, including personalized follow-ups, member engagement events, and other campaigns
Implements systems that achieve and sustain membership service excellence throughout the membership centre
Serves as the facility champion and lead trainer for the YMCA 7 Steps to Selling employee training program, ensuring the implementation of the membership sales and service standards
Collaborate with the YMCA BC’s Membership Alignment Workgroup to implement sales and service initiatives
Uses established systems and structures to record and report on member satisfaction, interest trends, and activities
Provides role and program specific orientation and training to new employees and volunteers
Coaches, develops, and supports employees and volunteers to achieve excellence in service delivery
Responsible for leading the membership department and staff team to include high volume of daily service, scheduling for all member experience staff (including fitness and membership areas)/shift coverage, additional tasks given to the department and all associated administrative duties
Provides ongoing management of employee and volunteer performance and completes reviews within required process timeframes
Deals with performance issues using the required steps in the discipline process, up to and including termination
Attend staff meetings, planning sessions and training events as required

Qualifications-you bring:

University degree or college diploma in related field
Minimum four years related experience
Experience in health, fitness and recreation preferred; Fitness Certification an asset
Experience in sales an asset
Experience with Non Violent Crisis Intervention an asset
Demonstrating sensitivity to both visible and invisible aspects of diversity through an intercultural lens/perspective
Proficient with Microsoft Office (Excel, Word, PowerPoint)
Strong communication skills with an emphasis on persuasive marketing
Current Standard First Aid and CPR‐C & AED certificate
Access to vehicle for regular travel within the Lower Mainland and Fraser Valley
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
3 professional references

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca

Application Process-ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself > Talent > Career Centre)

Application Deadline: October 4, 2026

Please include any and all relevant certifications in your online application.

You will receive an automated notification to confirm receipt of your application.

If short-listed for a position: We will contact, you to move forward to the next step.
If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply - even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.

Apply About employer

More about this job

Responsibilities

The Member Experience Supervisor is responsible for driving membership growth and retention through strategic sales and engagement initiatives. They also lead, coach, and manage the membership staff team to ensure service excellence and operational efficiency.

Requirements

Candidates must possess a university degree or college diploma in a related field and at least four years of relevant experience. Proficiency in Microsoft Office, strong communication skills, and current First Aid/CPR certifications are required.

Skills

Sales strategy
Membership retention
Staff supervision
Performance management
Customer service
Training and development
Data reporting
Microsoft Office
Persuasive marketing
First Aid
CPR-C
AED
Conflict resolution
Intercultural competence

Benefits

Full benefits package

Visa sponsorship

Not detected in the job text

Keywords

Membership growth
Retention strategies
Sales management
Staff scheduling
Performance reviews
YMCA 7 Steps to Selling
Health and fitness
Recreation
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Non Violent Crisis Intervention
Diversity and inclusion
Criminal Reference Check
Vulnerable Sector Search
Community health
Customer experience

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