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Added 11 mins ago
Territory Manager_CA
Brandt Group of Companies
Ponoka, AB
Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager for our Ponoka Agriculture location.
Added 11 mins ago
Recruitment Co-op Student
Brandt Group of Companies
Regina, SK
Full-time
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s…
Added 11 mins ago
Maintenance Technician
SUPERIOR CABINETS
Saskatoon, SK
We are currently in search of one Maintenance Technician. Reporting to our Maintenance Manager, this position is responsible for ensuring the proper functioning of equipment through…
Added 11 mins ago
Assistant Director of Care (ADOC) - FULL TIME
Berkshire Care Centre
Windsor, ON
Full-time
Added 11 mins ago
Traffic Control Person (TCP)
The Universal Group
Prince George, BC
Full-time
Reports to dispatch manager or health and safety advisor any health and safety matters, noncompliance issues, or conflicts with any employee or direction from the contractor.
Added 11 mins ago
Traffic Control Person (TCP)
The Universal Group
Smithers, BC
Full-time
Reports to dispatch manager or health and safety advisor any health and safety matters, noncompliance issues, or conflicts with any employee or direction from the contractor.
Added 11 mins ago
Senior Product Manager (6 Month Contract)
Knix
Toronto, ON
Full-time · Contract
…innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands…
Added 11 mins ago
Senior Java Technical Lead, Foreign Exchange (FX) Options Primary Trading
HSBC Global Services Limited
Toronto, ON
Ability to lead through technical contribution and delivery, rather than relying on formal people-management responsibility.
Added 11 mins ago
Maintenance Supervisor
YA YA Foods Corp
Belleville, ON
Up to $50 CAD / hour
Full-time
We believe that the key to creating and growing a successful business is by investing in our people - some of whom have been a part of our team for over 30 years. This is at the core of who…
Added 11 mins ago
Product Marketing Manager
Bradken
Toronto, ON
We're seeking a Product Marketing Manager to lead the development and execution of global product marketing programs across Bradken's portfolio. This is a strategic and hands-on role where…
Added 11 mins ago
Senior Cabinet Maker (Trade Shows & Events)
Jack Morton Worldwide
Oakville, ON
…the door, and the work reflects the passion and talent of the people behind…
Added 25 mins ago
Supply Chain Optimization Analyst (Contract)
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
Contract
Reporting to the E2E Supply Chain Optimization Manager, this role will use data, supply-chain knowledge and critical thinking to identify opportunities, investigate root causes and turn…
Added 25 mins ago
Invigilator - Limited Term
Ontario Tech University
Oshawa, ON
Part-time
…Invigilator in the Office of Student Life. Reporting to the Manager, Test Centre and Integrated Services, the incumbent is responsible for providing Test Centre support and proctoring…
Added 25 mins ago
Senior Product Manager (6 Month Contract)
Knix
Toronto, ON
Contract
…innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands…
Added 25 mins ago
Manager Credit Risk Management (Full Time 12 Month Contract)
IG Wealth Management
MB · Manitoba, Canada
Full-time
…support the recruitment process; all hiring decisions are made by…
Added 25 mins ago
Branch Manager
Gerrie Electric Wholesale Ltd.
Welland, ON
$90,000 to $110,000 CAD / year
Full-time
Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a…
Added 25 mins ago
Transactional Accountant (Temporary)
Computacenter
Ottawa, ON
Part-time
Provides support to the Accounting Manager, General as needed.
Added 25 mins ago
Sales Manager, Velocity SMB Grower (Canada)
Stripe
Toronto, ON
Full-time
…appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and…
Added 25 mins ago
Maintenance Manager
Bimbo Canada
Hamilton, ON
Full-time
…beliefs are the foundation of our success, and we’re looking for people who share our commitment to…
Added 25 mins ago
Branch Manager
Gerrie Electric Wholesale Ltd.
Mississauga, ON
$90,000 to $110,000 CAD / year
Full-time
Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a…
Added 25 mins ago
Territory Manager, On-Premise - Montréal South (United Division)
Breakthru Beverage Group
Montreal, QC
Full-time
…our business using the most effective sales tools to give our people and brands the best opportunity to win in all…
Added 26 mins ago
Senior Development Coordinator, Western Canada
Choice Properties
Vancouver, BC
Full-time
Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties' portfolio spans…
Added 26 mins ago
Coordinator, Data & Innovation
Vancouver Foundation
Vancouver, BC
$67,100 CAD / year
Full-time
Accountability: Reporting to Senior Manager, Data & Innovation.
Added 26 mins ago
General Manager
BELFOR CANADA INC.
Mont-Tremblant, QC
$75,000 to $90,000 CAD / year
Full-time
As a global leader in property restoration for over 70 years, we help people recover from the unexpected.
Added 26 mins ago
Project Manager - Real Estate
McKesson
Mississauga, ON
Full-time
…the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from…

YBC

Member Experience Supervisor (Internal Posting)

Chilliwack, BC, Canada

Pay: Salary: $60,000 - $63,500 per year plus full benefits package
Job type: Full-time
Apply by: Oct 4, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Sep 29, 2026

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Applications open in a new tab.

Original job description

Date Posted: September 29, 2026

Position Title: Member Experience Supervisor

Location: Cheam Leisure Centre (45501 Market Way, Chilliwack, BC V2R 0P2, Canada)

Term: Permanent, Full Time

Hours: 35 hours per week

Shift: Tuesday to Saturday schedule; includes Friday's from 12-8pm

Start Date: November 1, 2026

Salary: $60,000 - $63,500 per year plus full benefits package

Reports To: Center Manager

Nature & Scope

The Member Experience Supervisor’s primary focus is on membership growth, retention and overall member experience. The Member Experience Supervisor will be responsible for delivering on our promise of excellence and setting a new standard for YMCA service. All Member Experience staff are responsible for providing exceptional service to members and guests of the YMCA and will follow the practices outlined in the YMCA Core Values

Major Responsibilities- in this position, you will:

Develop and implement sales strategies to increase membership enrollment and drive revenue growth, including targeted promotions and outreach efforts
Implement retention strategies to foster member retention, including personalized follow-ups, member engagement events, and other campaigns
Implements systems that achieve and sustain membership service excellence throughout the membership centre
Serves as the facility champion and lead trainer for the YMCA 7 Steps to Selling employee training program, ensuring the implementation of the membership sales and service standards
Collaborate with the YMCA BC’s Membership Alignment Workgroup to implement sales and service initiatives
Uses established systems and structures to record and report on member satisfaction, interest trends, and activities
Provides role and program specific orientation and training to new employees and volunteers
Coaches, develops, and supports employees and volunteers to achieve excellence in service delivery
Responsible for leading the membership department and staff team to include high volume of daily service, scheduling for all member experience staff (including fitness and membership areas)/shift coverage, additional tasks given to the department and all associated administrative duties
Provides ongoing management of employee and volunteer performance and completes reviews within required process timeframes
Deals with performance issues using the required steps in the discipline process, up to and including termination
Attend staff meetings, planning sessions and training events as required

Qualifications-you bring:

University degree or college diploma in related field
Minimum four years related experience
Experience in health, fitness and recreation preferred; Fitness Certification an asset
Experience in sales an asset
Experience with Non Violent Crisis Intervention an asset
Demonstrating sensitivity to both visible and invisible aspects of diversity through an intercultural lens/perspective
Proficient with Microsoft Office (Excel, Word, PowerPoint)
Strong communication skills with an emphasis on persuasive marketing
Current Standard First Aid and CPR‐C & AED certificate
Access to vehicle for regular travel within the Lower Mainland and Fraser Valley
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
3 professional references

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca

Application Process-ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself > Talent > Career Centre)

Application Deadline: October 4, 2026

Please include any and all relevant certifications in your online application.

You will receive an automated notification to confirm receipt of your application.

If short-listed for a position: We will contact, you to move forward to the next step.
If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply - even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.

Apply About employer

More about this job

Responsibilities

The Member Experience Supervisor is responsible for driving membership growth and retention through strategic sales and engagement initiatives. They also lead, coach, and manage the membership staff team to ensure service excellence and operational efficiency.

Requirements

Candidates must possess a university degree or college diploma in a related field and at least four years of relevant experience. Proficiency in Microsoft Office, strong communication skills, and current First Aid/CPR certifications are required.

Skills

Sales strategy
Membership retention
Staff supervision
Performance management
Customer service
Training and development
Data reporting
Microsoft Office
Persuasive marketing
First Aid
CPR-C
AED
Conflict resolution
Intercultural competence

Benefits

Full benefits package

Visa sponsorship

Not detected in the job text

Keywords

Membership growth
Retention strategies
Sales management
Staff scheduling
Performance reviews
YMCA 7 Steps to Selling
Health and fitness
Recreation
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Non Violent Crisis Intervention
Diversity and inclusion
Criminal Reference Check
Vulnerable Sector Search
Community health
Customer experience

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