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YBC

Member Experience Supervisor (Internal Posting)

Chilliwack, BC, Canada

Pay: Salary: $60,000 - $63,500 per year plus full benefits package
Job type: Full-time
Apply by: Oct 4, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Sep 29, 2026

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Applications open in a new tab.

Original job description

Date Posted: September 29, 2026

Position Title: Member Experience Supervisor

Location: Cheam Leisure Centre (45501 Market Way, Chilliwack, BC V2R 0P2, Canada)

Term: Permanent, Full Time

Hours: 35 hours per week

Shift: Tuesday to Saturday schedule; includes Friday's from 12-8pm

Start Date: November 1, 2026

Salary: $60,000 - $63,500 per year plus full benefits package

Reports To: Center Manager

Nature & Scope

The Member Experience Supervisor’s primary focus is on membership growth, retention and overall member experience. The Member Experience Supervisor will be responsible for delivering on our promise of excellence and setting a new standard for YMCA service. All Member Experience staff are responsible for providing exceptional service to members and guests of the YMCA and will follow the practices outlined in the YMCA Core Values

Major Responsibilities- in this position, you will:

Develop and implement sales strategies to increase membership enrollment and drive revenue growth, including targeted promotions and outreach efforts
Implement retention strategies to foster member retention, including personalized follow-ups, member engagement events, and other campaigns
Implements systems that achieve and sustain membership service excellence throughout the membership centre
Serves as the facility champion and lead trainer for the YMCA 7 Steps to Selling employee training program, ensuring the implementation of the membership sales and service standards
Collaborate with the YMCA BC’s Membership Alignment Workgroup to implement sales and service initiatives
Uses established systems and structures to record and report on member satisfaction, interest trends, and activities
Provides role and program specific orientation and training to new employees and volunteers
Coaches, develops, and supports employees and volunteers to achieve excellence in service delivery
Responsible for leading the membership department and staff team to include high volume of daily service, scheduling for all member experience staff (including fitness and membership areas)/shift coverage, additional tasks given to the department and all associated administrative duties
Provides ongoing management of employee and volunteer performance and completes reviews within required process timeframes
Deals with performance issues using the required steps in the discipline process, up to and including termination
Attend staff meetings, planning sessions and training events as required

Qualifications-you bring:

University degree or college diploma in related field
Minimum four years related experience
Experience in health, fitness and recreation preferred; Fitness Certification an asset
Experience in sales an asset
Experience with Non Violent Crisis Intervention an asset
Demonstrating sensitivity to both visible and invisible aspects of diversity through an intercultural lens/perspective
Proficient with Microsoft Office (Excel, Word, PowerPoint)
Strong communication skills with an emphasis on persuasive marketing
Current Standard First Aid and CPR‐C & AED certificate
Access to vehicle for regular travel within the Lower Mainland and Fraser Valley
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
3 professional references

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca

Application Process-ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself > Talent > Career Centre)

Application Deadline: October 4, 2026

Please include any and all relevant certifications in your online application.

You will receive an automated notification to confirm receipt of your application.

If short-listed for a position: We will contact, you to move forward to the next step.
If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply - even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.

Apply About employer

More about this job

Responsibilities

The Member Experience Supervisor is responsible for driving membership growth and retention through strategic sales and engagement initiatives. They also lead, coach, and manage the membership staff team to ensure service excellence and operational efficiency.

Requirements

Candidates must possess a university degree or college diploma in a related field and at least four years of relevant experience. Proficiency in Microsoft Office, strong communication skills, and current First Aid/CPR certifications are required.

Skills

Sales strategy
Membership retention
Staff supervision
Performance management
Customer service
Training and development
Data reporting
Microsoft Office
Persuasive marketing
First Aid
CPR-C
AED
Conflict resolution
Intercultural competence

Benefits

Full benefits package

Visa sponsorship

Not detected in the job text

Keywords

Membership growth
Retention strategies
Sales management
Staff scheduling
Performance reviews
YMCA 7 Steps to Selling
Health and fitness
Recreation
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Non Violent Crisis Intervention
Diversity and inclusion
Criminal Reference Check
Vulnerable Sector Search
Community health
Customer experience

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