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Added 5 mins ago
WC
(CAN) OMNI Assistant Manager
Walmart Canada
Victoriaville, QC
- Full-time
…within Company policies and guidelines. Implements new store programs according to Company direction, while evaluating effectiveness to achieve successful results specifically related to…
Added 5 mins ago
NM
Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
At Nelson Motors and Equipment, we're proud to be a trusted partner in our agricultural community. Our customers count on us for valued solutions, dependable service, premium parts, expert…
Added 36 mins ago
AC
Front Line Manager - Auto Claims
Aviva Canada
Dartmouth, NS
- Full-time
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 hour ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
…innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we…
Added 1 hour ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we…
Added 2 hours ago
L
Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
…our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that…
Added 2 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ajax, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts
Shoppers Drug Mart
Pickering, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 3 hours ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts
Shoppers Drug Mart
Pickering, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 4 hours ago
NB
Director Commercial Banking
National Bank of Canada
London, ON
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 4 hours ago
NB
Wealth Associate
National Bank of Canada
AB · Edmonton, AB
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 4 hours ago
NB
Senior Credit Analyst
National Bank of Canada
Montreal, QC
- Full-time
…value credit expertise to commercial clients. You report to a manager who encourages collaboration, accountability, and professional growth. The team is recognized for its strong culture of…
Added 4 hours ago
NB
Senior Account Manager Restructuring
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Account Manager, Restructuring in the Commercial High Risk Loan Management Unit at National Bank means acting as a restructuring expert in the management of a…
Added 4 hours ago
NB
Wealth Associate
National Bank of Canada
Calgary, AB
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 4 hours ago
NB
Senior Architect – Cloud & Network Platforms
National Bank of Canada
Montreal, QC
- Full-time
In Infrastructure Evolution, you are part of a large team of 17 colleagues and report to an architecture manager. Our team stands out for its in-depth expertise, collaboration and…
Added 4 hours ago
NB
Account Manager, Agriculture
National Bank of Canada
Louiseville, QC
- Full-time
As an Account Manager, Agriculture, you will provide client support, establish lasting business relationships with the agribusiness community, and oversee business development for your…
Added 4 hours ago
NB
SME Account Manager
National Bank of Canada
Quebec, QC
- Full-time
A career as an SME Account Manager in the Private Banking 1859 team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to guide…
Added 4 hours ago
NB
Banking Advisor Jobs for Indigenous People
National Bank of Canada
Montreal, QC
- Full-time
You will report to the Branch Manager and work with a team of experts specialized in investment, credit, mortgage financing and more.
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NB
Senior Account Manager Commercial Agri-Food
National Bank of Canada
Quebec, QC
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A career as a Senior Account Manager on the team of Agri-Food at National Bank is to adopt a friendly approach and provide high-quality advice, you will offer clients a people-centric…
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NB
Senior Treasury Manager
National Bank of Canada
Vancouver, BC
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A career as a Senior Treasury Manager at National Bank means acting as a trusted treasury advisor and strategic partner to Commercial Banking clients across the West Fraser Valley.
Added 4 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Laval, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 4 hours ago
NB
Senior Account Manager Creative Industries
National Bank of Canada
Vancouver, BC
- Full-time
A career as a Senior Account Manager in National Bank's specialized creative industries team (such as audiovisual and film production, video games, special effects, virtual reality,…
Added 4 hours ago
NB
Business Development Manager, Equipment Financing Group
National Bank of Canada
Calgary, AB
- Full-time
A career as a Business Development Manager in the Equipment Financing team at National Bank means acting as a trusted financing partner for businesses operating in equipment intensive…
Added 4 hours ago
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Senior Clerk
National Bank of Canada
Montreal, QC
- Full-time
Help the Customer Service Manager coordinate the smooth operation of the Business Centre and its activities.

Closed listing

Yemen HR Consulting

MEAL Officer -National

Aden, AB, Canada

Contract

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Contract
Closing date: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Archived listing. The details below describe a past opening.

Contract type: Fixed Term

Location: Aden

Reports to: Program Quality, Accountability, & Learning Manager

Duration: Until December 31, 2026, Renewable based on fund availability and performance

Note: Position is open for Yemeni Nationals only.

About Ri

Context

About Relief International

Relief International is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing.

Currently, RI work in 16 countries around the world, including some of the most fragile: Afghanistan, Iran, Iraq, Jordan, Lebanon, Myanmar, Pakistan, Philippines, South Sudan, Sudan, Syria, Turkey, Yemen and now OPT, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience.

We do this by working with local actors to develop safe and inclusive local programming that is evidence based, conflict sensitive, climate smart, and reaches those in need.

About Our Country Program/ Regional Programs

RI in the Middle East has programs in seven countries - Iraq, Jordan, Lebanon, Syria, Türkiye, Yemen, and now OPT with a focus on the 4 main RI sectors: WASH, Health and Nutrition, Education and Livelihoods. Relief International has been providing humanitarian aid in Yemen since 2010, offering various services like health, nutrition, water, sanitation, livelihoods, and protection across the country. They focus on helping vulnerable people, including internally displaced persons, returnees, and host communities. RI also provides reproductive health, protection, and gender-based violence responses in specific areas.

Job Profile

The MEAL Officer will be responsible for supporting and implementing Monitoring, Evaluation, Accountability, and Learning (MEAL) activities, Health Information Management (HIM), and project accountability systems. The role will ensure effective management of the Feedback and Complaint Response Mechanism (FCRM), including hotline follow-up, documentation, referral, and closure of feedback and complaints, while also collecting, analyzing, and managing health and project data to support timely reporting, learning, and decision-making. The MEAL Officer will report directly to the PRO MEAL Coordinator and work closely with program staff, field teams, health facility staff, community representatives, and relevant stakeholders.

Key Responsibilities

Context Background

The MEAL Officer will play a critical role in supporting the implementation of MEAL activities, managing Health Information Management (HIM) functions, and leading day-to-day accountability processes for the PRO project. Working closely with the PRO MEAL Coordinator, program staff, and field teams, the Officer will ensure the collection, analysis, and reporting of project data across health, nutrition, and other sectors, while ensuring that communities have safe, accessible, and responsive channels to provide feedback and complaints.

This role includes direct responsibility for implementing and strengthening the Feedback and Complaint Response Mechanism (FCRM), managing hotline-related follow-up, ensuring timely recording and referral of complaints, and promoting accountability to affected populations. The MEAL Officer will ensure compliance with organizational and donor standards, maintain high-quality data management practices, and foster collaboration between field staff, health facility workers, community members, and other stakeholders to enhance data quality, reporting systems, and accountability practices.

Monitoring, Evaluation, Accountability, Learning, FCRM, and Hotline Management

Lead the day-to-day implementation of the Feedback and Complaint Response Mechanism (FCRM), ensuring that feedback and complaints are received, documented, categorized, referred, followed up, and closed in line with RI procedures and timelines.
Manage and follow up hotline-related feedback and complaints, including receiving calls, recording cases accurately, escalating sensitive or urgent issues through the appropriate channels, and maintaining confidentiality.
Maintain and regularly update the FCRM tracker, hotline log, feedback box records, referral records, and closure documentation, ensuring accurate, complete, and timely data entry.
Ensure the placement, visibility, and functionality of FCRM tools, including posters, banners, feedback boxes, flyers, and hotline information at health facilities, distribution sites, and community locations.
Conduct community awareness sessions during field visits on project services, available feedback and complaint channels, the hotline, confidentiality, and expected response timelines.
Compile and share regular accountability and FCRM summaries, including feedback trends, complaint types, response status, lessons learned, and recommendations for program improvement.
Coordinate with program, support, and field teams to ensure timely response to community feedback and complaints and to integrate accountability findings into project planning and implementation.
Archive and maintain MEAL, accountability, and HIM-related documents following RI’s filing system and confidentiality requirements.
Provide training and technical support to field staff and community-facing teams on MEAL, HIM, accountability principles, FCRM procedures, hotline handling, and safe complaint referral pathways.

Health Information Management (HIM)

Collect, compile, and analyze health data, ensuring accuracy and timely reporting.
Regularly review and update the project’s database, including the Indicator Performance Tracking Table (IPTT).
Oversee data entry and maintain digital and physical data archives securely.
Regularly conduct data cleaning, quality control, and prepare visual reports to support program learning.
Maintain correct and up-to-date project data and relevant records in soft and hard-copy files, ensuring the security, integrity, and confidentiality of the data and records.
Ensure that the data collection system matches donor-reporting needs (regular review for changes/ adaptations) and facilitate reporting (including photos/ examples/ case studies and databases).
Ensure technical support and correction of data during field and country-level data reflection sessions.
Support the design and validation of data collection tools (forms, questionnaires, etc.) and processes (assessment, monitoring, evaluation), and related data analysis plans.
Support data quality through participation in reviews, assessments, internal audits, and verifications, as well as through regular on-site field visits.
Provide feedback on data errors and recommend corrective actions on a weekly basis.
Implement data validity and quality control measures, including random phone calls and site visits.
Administer, develop, and implement the data warehouse system. Perform data warehouse maintenance such as data backups and enforcing data security.
Provide technical assistance to field teams and supervisors regarding data collection and reporting.

Relationships Management and Accountability Coordination

Work closely with field teams, program teams, support departments, health facility staff, and community representatives to ensure smooth implementation of MEAL, HIM, accountability, FCRM, and hotline activities.
Coordinate with health facility staff, field teams, and community representatives to strengthen data collection, reporting systems, feedback channels, and community awareness of available complaint mechanisms.
Build strong relationships with stakeholders to facilitate MEAL and HIM activities, promote accountability to affected populations, obtain necessary permissions, and resolve operational challenges related to data collection, FCRM tools, and hotline follow-up.

Key Deliverables

Follow up with the authorities at the field level to secure permits for MEAL, HIM, FCRM, hotline awareness, and accountability activities.
Submit high-quality monthly accountability, FCRM, and hotline reports for internal use and donor submission, adhering to reporting timelines and standards.
Troubleshoot data submission errors and implement quality control measures, such as random verification calls, hotline follow-up checks, case verification, and site visits.
Maintain updated FCRM and hotline databases, ensuring that all feedback and complaints are recorded, referred, followed up, closed, and documented according to RI procedures.
Document and share limitations, challenges, trends, and recommendations for improvement in implementing MEAL, HIM, and accountability activities with the line manager.
Carry out additional tasks assigned by the line manager to support the effective implementation of MEAL, HIM, FCRM, hotline, and accountability activities.

Behavior and conduct

Ensure that behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies.
Act with integrity and holds themselves accountable for being respectful, inclusive and professional.
Report any concerns.

Person Specification

Essential Criteria

Bachelor’s degree in information technology, Statistics, Public Health, or a related field.
At least 3 years of experience in health data management, MEAL activities, accountability systems, FCRM, hotline management, or community feedback mechanisms, preferably in an INGO setting.
Strong skills in data analysis and the use of statistical tools for health and nutrition projects.
Proficiency in Microsoft Office, particularly Excel, and familiarity with data visualization tools.
Excellent communication skills, both verbal and written, in English and local languages.
Proven ability to work under pressure and meet deadlines in challenging environments.

Desirable Criteria

Background in health and nutrition programs is preferred.

RI Values

Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values:

Integrity
Adaptability
Collaboration
Inclusivity
Sustainability

About employer

More about this job

Responsibilities

Implement MEAL, health information management, and accountability activities, including managing feedback and complaints, hotline follow-up, data collection, quality control, analysis, and reporting. Coordinate with program teams, health facilities, field staff, and communities to strengthen accountability systems, support learning and decision-making, and ensure secure, timely, high-quality data.

Requirements

A bachelor’s degree in information technology, statistics, public health, or a related field and at least three years of relevant experience are required. Candidates should have strong health and nutrition data analysis skills, proficiency in Microsoft Office and Excel, familiarity with data visualization tools, and excellent communication skills in English and local languages.

Skills

Monitoring, Evaluation, Accountability, And Learning (MEAL)
Health Information Management
Feedback And Complaint Response Mechanism (FCRM)
Hotline Management
Health Data Management
Data Analysis
Data Quality Control
Data Visualization
Microsoft Excel
Database Management
Data Security And Confidentiality
Donor Reporting
Community Engagement
Complaint Referral And Follow-Up
Training And Technical Support
Communication

Visa sponsorship

Not detected in the job text

Keywords

Monitoring, Evaluation, Accountability, And Learning (MEAL)
Health Information Management (HIM)
Feedback And Complaint Response Mechanism (FCRM)
Hotline Management
Health Data
Nutrition Data
Indicator Performance Tracking Table (IPTT)
Data Collection
Data Analysis
Data Cleaning
Data Quality Control
Data Visualization
Microsoft Office
Microsoft Excel
Data Warehouse
Database Management
Data Security
Donor Reporting
Accountability To Affected Populations
Community Feedback
Complaint Referral
Data Verification
Assessments
Monitoring
Evaluation
Case Studies
Safeguarding
Do No Harm

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