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YM INC.

Bilingual (French/English) POS Technical Support

Toronto, ON, Canada

Pay: From CA$45,000.00 per year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Pay: From CA$45,000.00 per year
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

English
Français

THE COMPANY
- About
- Philosophy
- Message From The Chairman
- Contact Us
BRANDS
- OVERVIEW
- Urban Planet
- Sirens
- Forever 21
- Bluenotes
- Thriftys
- Suzy Shier
- Charlotte Russe
- Aeropostale
- Urban Kids
- Stitches
- WEST49
- Amnesia
- Rue21
Store Locations

YM Inc.

SOCIAL RESPONSIBILITY
- Fundraising
- Giving Back
- Scholarships
CAREERS
- Grow With Us
- Corporate Careers
- In-Store Opportunities
- Students
- The Perks
MEDIA
- Newsroom
- Press contacts

YM Inc.

English
Français
The Company
- The Company
- About
- Philosophy
- Message From The Chairman
- Contact Us
Brands
- Brands
- Urban Planet
- Sirens
- Bluenotes
- Thriftys
- Suzy
- Urban Kids
- Stitches
- West 49
- Amnesia
Store Locations
Social Responsibility
- Social Responsibility
- Fundraising
- Giving Back
- Scholarships
Careers
- Careers
- Grow With Us
- Corporate Careers
- In-Store Opportunities
- Students
- The Perks
Media
- Media
- Press Contacts
- Newsroom

< Back to Search

Bilingual (French/English) POS Technical Support

Date Posted November 3, 2026

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Department Internet/E-Commerce
Location Toronto, ON
Job ID 141761
Corporate
Toronto, ON
Posted 7 days ago

Pay: From CA$45,000.00 per year

Job Description

YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 750 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Forever 21, Urban Kids, Suzy Shier, Bluenotes, West 49, Mandee and Charlotte Russe.

Our goal is to sustain performance that exceeds expectations. We are committed to creating a culture where people feel valued and inspired to achieve results. We give our people the appropriate tools, freedom and authority to make decisions. They are accountable for their actions and we recognize their efforts and reward their results. We attract and nurture the best people by providing leadership opportunities, career development and continuous learning. We are committed to leading by example and with integrity. We treat people with respect and dignity, promote the benefits of diversity and address challenges in a direct and compassionate manner. We engage people in our goals and objectives; we listen and act on new ideas where possible. That is our Philosophy.

How You Will Make a Difference

The Bilingual(French/English) POS Technical Support is responsible for responding to and resolving technical calls from all divisions in English and French. The Support desk agents provide technical support to store level computer users experiencing difficulties with hardware, applications and registers.

What You’ll Do

Communicate with stores experiencing difficulties, to determine, document and resolve the problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Place service calls for register equipment that is not functional
Work with third parties to investigate solutions to hardware issues that occur

What You’ll Need

Fluent in both written and spoken French and English
Familiarity with PC hardware and software
Customer service oriented
Strong verbal and written communication skills
Strong analytical abilities and problem-solving skills
Excellent interpersonal and communication skills
Ability to multitask
Ability to work a flexible schedule to meet the needs of the business, which will require evening, weekend and holiday shifts

What We Offer

Competitive Compensation Package
Health and Dental Benefits Plan
Paid Sick Days
Employee Discount
Tuition Reimbursement
Ongoing Training and Development
Career Advancement Opportunities
Being part of an amazing, supportive and collaborative team

YM Inc. is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

This position is for an open vacancy. We use AI in our hiring process.

Job Types: Full-time, Permanent

Benefits

Company events
Extended health care
Paid time off
Store discount
Work from home

Experience

Customer Service: 1 year (required)
Call center: 1 year (preferred)
Computer hardware: 1 year (required)

Language

French (required)

Work Location: In person

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OUR OFFICES

YM Inc.

50 DUFFLAW ROAD

TORONTO, ON M6A 2W1

1 866 717-7008

CUSTOMERSERVICE@YMINC.CA

Thriftys Inc.

1203 CALEDONIA ROAD

NORTH YORK, ON M6A 2X3

Suzy's Inc. Quebec Location

5700 FERRIER STREET

MOUNT ROYAL, QC H4P 1M7

Suzy's Inc. Toronto Location

130 ORFUS ROAD #201

NORTH YORK, ON M6A 1L9

SITE MAP

Brands

Overview
Urban Planet
Sirens
Forever 21
Bluenotes
Thriftys
Suzy Shier
Charlotte Russe
Aeropostale
Urban Kids
Stitches
West 49
Amnesia
Rue21

Company

Philosophy
Message From The Chairman
Contact Us

Responsibility

Fundraising
Giving Back
SCHOLARSHIPS

Careers

Grow With Us
Students
The Perks

Media

Newsroom

Locations

Store Locations

Policy

Terms Of Use
Privacy Policy
Social Media Policy
Accessibility Policy
Social Commitment Policy
Terms Of Use
Privacy Policy
Social Media Policy
Accessibility Policy
Social Commitment Policy

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide technical support in French and English to store employees experiencing hardware, application, and register issues. Diagnose and document problems, research and implement solutions, train users, arrange equipment service calls, and coordinate with third parties on hardware issues.

Requirements

Fluency in written and spoken French and English is required, along with customer service orientation and familiarity with PC hardware and software. The role requires strong communication, analytical, problem-solving, and interpersonal skills, the ability to multitask, and flexibility to work evenings, weekends, and holidays; one year of customer service and computer hardware experience is required, while call center experience is preferred.

Skills

French and English Fluency
Customer Service
PC Hardware
Software Troubleshooting
Point-of-Sale Systems
Register Support
Technical Support
Problem-Solving
Analytical Skills
Written Communication
Verbal Communication
Interpersonal Skills
Multitasking
User Training
Hardware Troubleshooting
Service Call Coordination

Benefits

Health and Dental Benefits
Paid Sick Days
Employee Discount
Tuition Reimbursement
Ongoing Training and Development
Career Advancement Opportunities
Company Events
Extended Health Care
Paid Time Off
Supportive and Collaborative Team

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Point-of-Sale Systems
Retail
French
English
PC Hardware
Software
Applications
Registers
Hardware Troubleshooting
Customer Service
Call Center
Problem-Solving
User Guides
Technical Manuals
User Training
Service Calls
Third-Party Support
Store Support
Evening Shifts
Weekend Shifts
Holiday Shifts

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