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Added 6 mins ago
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YMCA of Greater Halifax/Dartmouth

Client Intake Support Staff

Dartmouth, NS, Canada

Compensation: $ 34,176 per year · Full-time

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Job details

Pay: Compensation: $ 34,176 per year
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 10, 2026

Original job description

Location: YMCA Immigrant Services

Program: Client Intake Department

Position Status: Full-Time, Temporary Contract (Until March 31, 2028)

Compensation: $ 34,176 per year

There is potential inside all of us – we all have it in us to shine.

Every charity exists to help solve a problem – our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports, accessible childcare, supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labor market, delivering wellness programming for all, and creating community for isolated older adults.

We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more than they thought possible. It’s your support, expertise, and guidance that helps people ignite their full potential and shape our neighborhoods into vibrant and healthy communities.

With us at their side, they can Shine On.

As Part Of Your Total Compensation

Complimentary YMCA membership to our Health & Fitness facilities
Access to Y at Home, where you can participate in fitness programs from your own home
Discounts on YMCA childcare and camp programs
Three weeks’ vacation entitlement and paid wellness days
Comprehensive benefits package and pension
Complimentary wellbeing and counselling service

About The Role

As the first point of contact for all eligible clients, this position handles all requests for client intake and gathers all required information. This position plays a key role in helping to support the daily operations of both the facility and programs at the YMCA Centre for Immigrant Programs. Our goal is to operate a community space that is welcoming, inclusive and professional and for our programs to be safe, engaging, and responsive to client needs. This position provides support to ensure these objectives are met.

In This Role, You Will

Provide introductions and information to clients on comprehensive programming options in supporting their settlement needs
Provide front-line support to staff and client in the form of registration, attendance and booking of space
Make appropriate internal and external referrals to community resources and programs for settlement related needs
Enter new intake information into data platforms
Ensure intake forms are completed and appropriate documents gathered
Develop and conduct basic needs assessment using Settlement Plan tools
Respond to incoming calls, emails, and requests for information from current and potential clients
Demonstrated discretion and sound judgement in the handling of confidential information; this includes a high degree of integrity and trust
Ensure delivery of program serves standards in day-to-day interactions with clients, visitors, and/or staff to the centre
Foster a collaborative, inclusive atmosphere in internal/external dealings and communications in support of program delivery
Other duties as assigned

Education And Skills Qualifications

Minimum of a High School Diploma or an equivalent combination of education and experience
Experience working in a fast-paced office or customer service environment
Strong interpersonal skills with the ability to build positive relationships with clients, staff, and community partners
Skilled in maintaining accurate and confidential client records and tracking progress toward goals
Strong organizational and time management skills, with the ability to manage multiple priorities
Ability to work collaboratively within a team and contribute to a supportive team environment
Proficiency with digital tools (e.g., Microsoft Office, Google Workspace) and comfort supporting clients with digital literacy needs
Ability to work independently while maintaining professionalism and confidentiality
Excellent verbal and written communication skills in English; additional languages (e.g., Amharic, Somali, Tigrinya, Kiswahili, Spanish, Dari, Farsi) are highly desirable
Ability to work flexible hours. and to work occasionally in the evenings and Saturdays to support the ongoing programs at the centre

To Apply

Apply online at https://ymcahfx.ca/workwithus/ by October 23, 2026

Please note that all successful candidates are required to provide:

A Criminal Record Check, Vulnerable Sector Check, and Child Abuse Register Check (less than 6 months old), if 18 years of age or older
Attend Child Safeguarding Training upon hire

Background checks are reviewed on an individual basis – offenses, if any, are based on role and Child Safeguarding requirements, and may not eliminate candidates from employment at our YMCA.

At the YMCA, we are committed to fostering a diverse, inclusive, and equitable workplace where every team member feels valued, respected, and empowered to bring their full, authentic selves to work. We believe that a variety of perspectives, backgrounds, and experiences enrich our organization, enabling us to better serve our community and achieve our mission. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, including Black, Indigenous, People of Color, racially diverse, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply.

If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.

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More about this job

Responsibilities

Serve as the first point of contact for eligible clients, gather intake information, complete forms and records, and conduct basic needs assessments. Support program operations through registration, attendance and space bookings, client communications, and referrals to community resources.

Requirements

A high school diploma or equivalent combination of education and experience is required, along with experience in a fast-paced office or customer service environment. Candidates should have strong communication, organizational, interpersonal, and digital skills, maintain confidential records, and be available for occasional evening and Saturday work.

Skills

Client Intake
Customer Service
Interpersonal Communication
Client Recordkeeping
Confidentiality
Organization
Time Management
Multitasking
Teamwork
Microsoft Office
Google Workspace
Digital Literacy Support
Needs Assessment
Community Referrals
Written Communication
Verbal Communication

Benefits

Complimentary YMCA Membership
Access to Online Fitness Programs
Discounts on Childcare and Camp Programs
Three Weeks' Vacation
Paid Wellness Days
Pension
Complimentary Wellbeing and Counselling Service

Visa sponsorship

Not detected in the job text

Keywords

Client Intake
Settlement Services
Client Registration
Attendance Tracking
Space Booking
Intake Forms
Client Records
Confidential Information
Needs Assessment
Settlement Plan Tools
Community Referrals
Program Operations
Customer Service
Microsoft Office
Google Workspace
Digital Literacy
Client Communications
Community Resources
Child Safeguarding Training
Criminal Record Check
Vulnerable Sector Check
Child Abuse Register Check

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