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YMCA of Greater Toronto

Sales Representative

Toronto, ON, Canada

Part-time

Apply About employer

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Job details

Job type: Part-time
Experience: Minimum of 2 years sales and/or customer service experience
Positions available: 2
Posting language: English
Posted: Oct 5, 2026

Original job description

Hourly Rate: $19.51 – Check out the YMCA’s total compensation package!
Location: West End YMCA Health and Fitness Centre	Work Hours: Must be available to work up to 26 hours per week
Employment Type: Contract Part Time Hourly - 1 year (Existing Vacancy)	Number of Vacancies: 2
Anticipated Start Date: November 16, 2026	Deadline to Apply: October 21, 2026 at 5:00pm

Be the Spark! Join our passionate Sales Representative team and help us to achieve great things in our community!

The Sales Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded. The Sales team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of The West End YMCA Centre.

In this role, you will:

Work towards and achieves personal and team sales targets. Models excellence in both sales and service. Performs duties of a Membership Sales Staff in an exemplary manner as required by work volumes and scheduling needs
Member focused at all times, prioritizes all responsibilities in order to seek opportunities to initiate conversations with members and prospective members
Work at a fast pace and responds to multiple priorities effectively
Handle membership enquiries by building rapport, asking probing questions to ascertain prospective member needs and interests and customizes tour of the facility to link member interests to program options
Demonstrate comprehensive knowledge of all programs and services available, resulting in tour conversions and membership registrations; Assists members to understand membership options, payment plans and types
Assist centre in reducing withdrawal numbers, reducing expiry numbers and maintaining high member retention by addressing member concerns quickly, effectively with a socially inclusive perspective and solution focused mindset
Provide a specific and personal focus to new members and follows up after tours to ensure they receive a welcome call, and are booked for relevant program training. Understands the Stages of Change and uses this knowledge to assist members in making a lifestyle change
Identify additional fee-based programs and activities of potential interest to members leading to additional sales revenue (e.g. personal training, aquatics, day camp, etc.)
Ensure accuracy when handling money and completing cash balancing. Protects the assets and information of the YMCA and its members
Maintain YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service. Understands and demonstrates YMCA Priority S.A.M standards and EYE standards
Assist members in resolving past due accounts, member concerns, and members’ behavior as well as identifying options and referring potential qualified members to team leader/supervisor for membership assistance
Remain flexible in regards to scheduling needs and understands key times for the team including peak times of the day, days, weeks, seasonal changes and unexpected changes in member patterns
Actively participates in scheduled programs, meetings and special events
In collaboration with individual program members, program volunteers and YMCA program staff, assists and encourages program members to access additional appropriate programs offered at this location
Provide leadership and support as a member of the Centres’ senior staff team. Acts as an effective AGM as required
Understand the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff
Perform other duties as assigned

You bring:

Some post- secondary education in sales, marketing, promotions, retail management, or related field an asset
Minimum of 2 years sales and/or customer service experience
Previous experience in promotional sales including demonstrated skills in identifying potential customer needs and interests leading to successful up-sales, renewals, etc
Familiarity with personal member and payment info, including knowledge of privacy and protection requirements of such information
Ability to establish rapport and excellent communication with members, staff and volunteers
Customer service oriented
Good listening skills
Attention to detail
Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
Excellent written communication skills
Volunteer experience an asset
Proficiency with computers and experience with CLASS an asset
Previous involvement in philanthropy, planning, storytelling, or volunteerism an asset
Current CPR and First Aid an asset
Flexibility regarding assigned working hours, work schedule required; weekday and weekend closing shifts; specific immediate needs include weekend closing shifts until 12am
Commitment to diversity, equity, inclusion and building a sense of belonging

What you need to succeed:

Commitment to the YMCA’s Mission, Vision and Values
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of color, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.

Apply About employer

More about this job

Responsibilities

The Sales Representative is responsible for achieving personal and team sales targets while providing excellent customer service to members and prospective members. They manage membership inquiries, conduct facility tours, and assist in maintaining high member retention through proactive engagement and solution-focused support.

Requirements

Candidates should have at least 2 years of experience in sales or customer service and possess strong interpersonal and communication skills. Some post-secondary education in a related field is considered an asset, along with a commitment to the YMCA's mission and values.

Skills

Sales
Customer service
Relationship building
Communication
Active listening
Attention to detail
Interpersonal skills
Conflict resolution
Cash handling
Promotional sales
Membership retention
Computer proficiency
First aid
CPR
Teamwork
Leadership

Benefits

Total compensation package

Visa sponsorship

Not detected in the job text

Keywords

Sales
Customer Service
Membership Sales
Retention
Facility Tours
Cash Balancing
Class Software
First Aid
CPR
Philanthropy
Volunteerism
Diversity
Equity
Inclusion
Community Engagement
Marketing
Promotions
Retail Management
Relationship Building
Conflict Resolution

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