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Added 4 mins ago
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Added 18 mins ago
Coordinator, Rental Experience
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Implement and inform membership and rentals initiatives as developed by the Manager, Member Experience and Acquisition.
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YMCA of Lethbridge

Coordinator, Rental Experience

Lethbridge, AB, Canada

Salary starting at $50,000/year.

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Job details

Pay: Salary starting at $50,000/year.
Experience: Up to 1 year of practical or lived experience is required
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Summary

The Coordinator, Rental Experience serves the mission of the YMCA of Lethbridge by supporting the operations of the Member Experience team, including membership and rentals. The main goals of this position are:

Lead the rental process for space and birthday rentals, communicating with external stakeholders, obtaining required documentation, monitoring set-up and take down of spaces, and providing coverage when necessary.
Implement and inform membership and rentals initiatives as developed by the Manager, Member Experience and Acquisition.
Complete administrative tasks to support the functions of the team.
Salaried, full-time position.
Salary starting at $50,000/year.

Key Relationships

YMCA of Lethbridge Leadership Team
All Association employees and volunteers
Community participants and program users

Nature and Scope

The Coordinator, Rental Experience will support the Member Experience team. The major responsibilities of this position are, but not limited to:

Leadership and Strategic Planning

Exemplify the YMCA of Lethbridge’s Core Values of caring, honesty, inclusiveness, respect, and responsibility.
Promote a positive, inclusive work environment, responding to general inquiries and resolving issues in a timely manner and in accordance with Association policies and guidelines.
Be a YMCA ambassador by engaging in and promoting practices and frameworks which ensure diversity, equity, inclusion, and belonging.
Demonstrate a commitment to health and safety, incident management and emergency response within the Member Experience team.
Effectively communicate with internal and external stakeholders, responding to needs or requests, to obtain or supply information with appropriate tact.

Organizational and Department Management

Support the supervision of Member Experience Attendants.
Identify community needs through statistical tracking and present trends to guide future implementations, including rentals, memberships, and other initiatives or programming.
Carry out tasks requiring a reasonable degree of concentration and the need to assess options or evaluate past practices using analytical methods and processes.
Support in leading a goal-oriented culture with attention to daily metrics, promotions, and key drivers of financial success for growth and sustainability.
Collaborate with the Member Experience and Acquisition Manager in the development, implementation, and evaluation of innovative member services.
Model best practices, upholding high standards for excellence in team implementations.
Lead the rental process for space and birthday rentals, communicating with external stakeholders, ensuring appropriate employee coverage, obtaining required documentation, monitoring set-up and take down of spaces, and providing coverage when necessary.
Support membership growth and retention through targeted activities and initiatives.
Work in usually standardized conditions, under occasional supervision, with choice of action within defined limits to make progress towards assigned objectives.
Attend all required YMCA trainings and recertifications.

Financial Management and Philanthropic Involvement

Model the Association’s dedication to philanthropy.
Participate in Fund Development Initiatives to further the impact of team efforts.
Adhere to the team’s annual budget, managing expenses within your area and ensuring proper coding and documentation is provided.

External Relations and Advocacy

Foster relationships in the community by supporting partnership development where appropriate and acting as an ambassador for the Association’s core programs.
Role model team initiatives and projects within the Association.
Follow policies regarding confidentiality to safeguard data and information and handle sensitive information with a strong sense of ethics and confidentiality, in addition to all Association policies and guidelines.
Participate in external growth opportunities in alignment with team goals.

Physical/Special Demands

This position may include the ability to lift 20 kg

Qualifications and Experience

High School Graduation or GED is required
Up to 1 year of practical or lived experience is required
Intermediate to expert knowledge in Microsoft Office Suite programs is required
Customer service experience is considered an asset
Previous non-profit experience is considered an asset
Evidence of an acceptable Police Information Check and Child Intervention Check
Three professional references are required

At the YMCA of Lethbridge, we believe that everyone deserves to be treated with respect, dignity, and fairness. We are committed to creating a workplace that is welcoming and inclusive for all, regardless of age, race, gender, sexual orientation, disability, or any other characteristic. We strive to provide equal opportunities for employment and advancement, and we encourage all qualified candidates to apply. The YMCA of Lethbridge is committed to fostering an inclusive hiring process. If language accommodations are needed at any stage of the application or interview process, please contact us at hr@lethbridgeymca.ca. We are happy to offer support through our translation program to ensure accessibility for all applicants.

Candidates must be eligible to work in Canada and possess the necessary documentation to support their eligibility, such as a valid work permit, permanent residency status, or Canadian citizenship.

Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position

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More about this job

Responsibilities

The Coordinator manages the rental process for space and birthday bookings while supporting the Member Experience team with administrative tasks and membership initiatives. They are responsible for supervising attendants, tracking community trends, and ensuring high standards of service and safety.

Requirements

Candidates must have a high school diploma or GED and at least one year of practical experience. Proficiency in Microsoft Office Suite is required, along with the ability to pass a Police Information Check and Child Intervention Check.

Skills

Rental coordination
Customer service
Administrative support
Membership management
Stakeholder communication
Data analysis
Team supervision
Conflict resolution
Health and safety compliance
Microsoft Office Suite
Budget management
Philanthropic engagement

Visa sponsorship

Not detected in the job text

Keywords

Rental Experience
Membership
YMCA
Customer Service
Administrative
Stakeholder Management
Strategic Planning
Diversity and Inclusion
Health and Safety
Budgeting
Philanthropy
Microsoft Office
Community Engagement
Event Coordination
Supervision

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