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Added 10 mins ago
Customer Service Specialist
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We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals…
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YMCA of Simcoe/Muskoka

Supervisor Child & Youth ID #1663

Innisfil, ON, Canada

Compensation $46,800 Annual Salary

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Job details

Pay: Compensation $46,800 Annual Salary
Apply by: Nov 27, 2026
Experience: Minimum 2 Years supervisory program delivery experience
Posting language: English
Posted: Nov 2, 2026

Original job description

The opportunity:

The Supervisor Child & Youth is responsible for successfully managing quality child and youth programs and services in a safe, service oriented environment.

In this role, you will:

Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.

Develop high quality programs and services in accordance with YMCA standards and best practices, member needs and Association strategic directions.

Monitor and maintain high member participation and retention through the delivery of exceptional programs and services.

Use approved measurement tools, monitor all programs and services for quality, consistency, retention and overall effectiveness.

Develop a departmental operating budget in cooperation with the General Manager.
Monitor the fiscal health of the department flagging significant variances in a timely manner. Take appropriate action to rectify any significant variances.
Achieve the annual budget contribution as approved by the Board.

Follow all YMCA standards and best practices and regulations as defined by the Health Department, and other governing bodies.
Ensure the safety and security of YMCA members and participants at all times through the supervision of qualified, well trained staff.

Recruit, train, schedule and evaluate an exceptional team of staff and volunteers.
Ensure that staff hold current qualifications as per Health Regulations and YMCA standards. Maintain current, copies of all qualifications on file both locally and at the Association Offices.
Conduct quarterly training for child and youth staff concentrating on safety procedures, effective child and youth focused instruction techniques and exceptional YMCA service standards.

Ensure a customer facing presence during day, evening and weekend hours as required by YMCA programs and services.
Interact with members and participants on a regular basis in order to maintain accessibility and foster relationships.
Provide customer facing program leadership as required or defined by General Manager.

Maintain an efficient flow of information to ensure that staff, members and volunteers are well informed. Ensure that communication is clear, professional and effective. Return all member calls within 24 hours during your work week.

Be an active contributing participant on the centre senior staff team.
Maintain a high level of retention among qualified, high performing child and youth staff and volunteers through ongoing coaching, development and mentoring.

Provide customer facing support to the other departments as required.

You bring:

Degree or Diploma
YMCA Instructors and Current NLP Certifications considered an asset
Certified Pool Operators Certificate preferred
Healthy Child Development
Healthy Adolescent Development
Experience working in community programs
Experience with computer reports etc.
Emergency Training
Minimum 2 Years supervisory program delivery experience
Standard First Aid & CPR C
My Y Experience (Training available)
Manager on Duty Training (Training available)

Why work for the Y:

At the YMCA of Simcoe/Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As a Supervisor, Child & Youth, you will have the opportunity to make a positive impact on the lives of our participants and the community. You will work alongside a supportive team of individuals who are committed to our vision of building vibrant and connected communities where everyone belongs.

Perks:

Compensation $46,800 Annual Salary
Paid Well- Being Days
YMCA Simcoe /Muskoka Wellness Day
Benefits Plan
Pension Plan after 2 Years
YMCA Health, Fitness & Aquatics Membership

When people find a community where they belong, they shine. At the YMCA of Simcoe/Muskoka, we believe in creating spaces where everyone belongs. In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you.

About us:

The YMCA of Simcoe/Muskoka is a registered charity dedicated to building healthier, stronger communities by promoting physical, mental, and social well-being for all. We offer a wide range of inclusive and affordable programs and services to individuals and families, regardless of their background or financial situation.

Applications will remain open until filled.

This role is for an existing vacancy that is available or will be available at the time of fulfillment. We wish to express our appreciation to all applicants for their interest in this position; however, only candidates selected for an interview will be contacted.

The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Each step of our recruitment process is human-led; we do not use artificial intelligence (AI) or automated screening tools. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the People and Culture department at hr@sm.ymca.ca.

In keeping with our commitment to child and youth safeguarding, job offers are contingent on the successful completion of a Police Records Check and employment reference checks. Police Records Checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Police Records Checks must be renewed every three years.

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More about this job

Responsibilities

The Supervisor is responsible for managing high-quality child and youth programs while ensuring a safe, service-oriented environment. They oversee staff recruitment and training, manage departmental budgets, and maintain active engagement with members to ensure program effectiveness.

Requirements

Candidates must have a degree or diploma and at least two years of supervisory experience in program delivery. Essential certifications include Standard First Aid, CPR C, and specific training in child and adolescent development.

Skills

Program management
Staff supervision
Budgeting
Customer service
Child development
Adolescent development
Safety procedures
Coaching
Mentoring
Conflict resolution
Communication
Leadership
First aid
CPR
Fiscal management

Benefits

Paid well-being days
Wellness day
Benefits plan
Pension plan
Health, fitness & aquatics membership
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Child and Youth
YMCA
Program Management
Budgeting
Staff Supervision
Customer Service
Healthy Child Development
First Aid
CPR C
Certified Pool Operator
Safety Procedures
Mentoring
Coaching
Non-profit
Community Programs
Fiscal Health
Retention
Leadership
Police Records Check

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