Total Rewards Package: We believe that everyone has the potential to shine! Our culture is built around connection, celebration, appreciation, and recognition, and it starts with a total rewards package focused on Well-Being.
Time Away from Work At the YMCA of Three Rivers, we value work-life harmony. Full-time team members start with: • 3 weeks of vacation, with the opportunity to earn more as their length of service increases • 12 well-being days for sick time or proactive self-care, which can be used as they are earned. Bereavement days are also available. Pension Plan Full-time employees can join our group pension plan after two consecutive years of employment. Employees contribute 5% of their gross earnings per pay, which is matched by the Y. After three consecutive years of full-time service, participation in the YMCA pension plan becomes mandatory. Health, Dental and Well-Being Benefits The YMCA of Three Rivers offers a comprehensive group benefits package to full-time employees (starting 3 months after the start date), including: • Prescription drugs, Basic dental coverage, Paramedical services, Vision care • Access to an Employee (and Family) Assistance Program offering free and confidential counseling, resources, and services • A free YMCA membership for you and your family, providing access to our fitness centers • Discounts on YMCA programs and services, including childcare |
Role Overview:
Who we are… The YMCA of Three Rivers is a charitable organization proudly serving the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. We aspire to build connected and resilient communities. Our mission is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here. We strive to be a great place to work for all employees to live with purpose, passion, and potential Shine! What you will do… We are excited to introduce a new Supervisor, Quality and Experience role to support the ongoing growth and excellence of our EarlyON programs. This leadership position is dedicated to creating exceptional experiences for children, families, and employees by championing quality practices, professional learning, and continuous improvement across our EarlyON system. Working closely with the EarlyON Manager, Site Supervisors, Quality Training Specialists, Recruitment Specialists, community and partners, and Marketing, the Supervisor will help build employee, volunteer, and student capacity, promote innovative and inclusive practices, and ensure services reflect current research, EarlyON pedagogy, Ministry expectations, and YMCA commitments to Justice, Access, Inclusion, Diversity, and Equity (JAIDE). - Lead and develop a multi-site EarlyON Quality, Training, Customer Service and Talent Experience team providing coaching, mentorship, and professional development while fostering a culture of collaboration, inclusion, continuous learning, and exceptional customer service.
- Oversee program quality, operations, and continuous improvement, ensuring engaging, play-based early learning experiences that align with EarlyON pedagogy, quality standards, community needs, and funder requirements.
- Provide strategic and equity-focused leadership: building community partnerships, advancing YMCA priorities, and creating welcoming environments that support children, families, and employees from diverse backgrounds.
- Community Collaboration: Build and sustain strong relationships with community partners, co-located services, and stakeholders at the site and community levels. Act as the primary contact with Conestoga College and other school systems to receive, review, and approve student placement requests.
- Administrative Management: Oversee employee, student, and volunteer records, financial accountability, and data collection. Ensure compliance with safeguarding policies and organizational standards, and ensure data collection systems are utilized across EarlyON Operations to collect participant data as required by the Ministry of Education.
- Communications: In collaboration with the YMCA Marketing team, ensure communications to the public align with EarlyON brand guidelines and ROW/YMCA/EarlyON vision and guiding principles, including social media messaging, posters, promotions, website content, email, and telephone communications. Ensure Best Practices and the online Professional Resource Library are accurate and relevant in collaboration with the leadership team and Operational Manager.
- Recruitment and Retention: Create and foster a seamless talent pathway from volunteers to students to employees, supported by a coordinated system of resources and processes.
What you will bring… - Experienced Leader: A minimum of 5 years of supervisory experience in child and family settings is required, with additional leadership and supervisory experience considered an asset. Candidates should have a proven track record of leading diverse teams, including leading other leaders, in dynamic environments, building a positive team culture, and fostering strong community connections.
- Registered Early Childhood Educator (RECE): Deep understanding of child development and early years pedagogy, with a focus on How Does Learning Happen? Ontario’s Pedagogy for the Early Years.
- Strategic & Operational Thinker: Skilled in balancing day-to-day operations with long-term planning and system alignment maintaining a positive outlook to change management.
- Strong Communicator: Excellent interpersonal, organizational, and multi-tasking skills, with the ability to inspire and engage across all levels.
- Equity Champion: Demonstrated commitment to inclusive leadership and supporting diverse communities. Foster an accountable space where everyone feels welcomed and has a sense of belonging. Provide ongoing professional learning opportunities and communicate relevant community learning opportunities available to all levels of EarlyON Operations.
- Flexible & Mobile: Willingness to work evenings and Saturdays and travel across EarlyON Operations and communities as needed.
- Fostering a Positive Team Culture: Skilled in building a positive team culture through relationship-building, communication, coaching and development and problem solving.
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Additional Information: This position requires frequent travel within and between locations in Stratford-Perth and Waterloo Region. Experience using CANVA, Airtable, Meta, Hootsuite, Adobe Pro, and other social media and promotions tools is an asset. Our Commitment to Safeguarding Child and Youth In keeping with our commitment to child and youth safeguarding, job offers are contingent on completing a current Vulnerable Sector Check and employment reference checks. Vulnerable Sector Checks are reviewed individually, and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Vulnerable Sector Checks must be renewed every three years. Our Commitment to JAIDE (Justice, Access, Inclusion, Diversity, and Equity) We embrace the values of Justice, Access, Inclusion, Diversity and Equity and are committed to creating an inclusive workplace, welcoming applications from all qualified persons. We encourage Black, Indigenous, People of Color, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply. Applicants will not be discriminated against based on race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, ability, ancestry, marital status, veteran status, medical condition, or any protected group. We are committed to creating an environment where we eliminate barriers and promote the inclusion of equity groups. Studies have shown that women and people of equity deserving backgrounds are less likely to apply to jobs unless they meet every qualification in the posting. We understand the knowledge and experience can be gained in many ways, so we strongly encourage applications even if you don’t believe you meet all the requirements outlined. Per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers.
Our Commitment to Privacy The YMCA of Three Rivers complies with the Employment Standards Act, Pay Equity Legislation, and privacy laws. We are committed to protecting personal information by following responsible information-handling practices that are in keeping with privacy laws. Please visit our website for more information on the YMCA of Three Rivers’ commitment to privacy. Please note that due to the large volume of applications received, only candidates being considered for the position will be contacted. To explore additional career opportunities with the YMCA of Three Rivers, please visit our Career Page |
