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Added 13 mins ago
Community Development Manager - Burnaby
Canadian Blood Services
BC
Canadian Blood Services is looking for a Regular full-time Community Development Manager - Burnaby to join our dynamic Group Engagement & Sales Excellence team.
Added 13 mins ago
Community Development Manager - Lower Mainland
Canadian Blood Services
Vancouver, BC
Canadian Blood Services is looking for a Temporary full-time Community Development Manager - Lower Mainland to join our dynamic Group Engagement & Sales Excellence team.
Added 13 mins ago
MC
Financial Services Representative - Full Time - 5 Month Contract
Meridian Credit Union
Toronto, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 13 mins ago
FB
Assistant Department Manager - Collingwood
Farm Boy Inc.
Collingwood, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 13 mins ago
RB
Branch Manager
Royal Bank of Canada
Montreal, QC
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 13 mins ago
Premier Services Partner Manager
AppDirect
Toronto, ON
This Premier Services Partner Manager role will help shape the future of our Premier Service offering as well as run all current Premier Service accounts. You will be a strategic advisor, a…
Added 13 mins ago
Customer Success Manager (Premier Services)
AppDirect
Toronto, ON
Build a deep understanding of each customer's business so you can anticipate their needs, surface the right insights, and influence how PartnerStack builds its product
Added 13 mins ago
RR
Project Manager II
Regal Rexnord
Langley (District), BC · Langley, British Columbia, Canada
- Full-time
This role requires a high level of onsite engagement at manufacturing facilities and customer locations. The successful candidate will be most effective by being where the work is…
Added 28 mins ago
TT
EHSS Intern- Summer 2027
TTM Technologies
Toronto, ON
- Full-time
Support safety awareness campaigns and employee engagement initiatives.
Added 28 mins ago
G
Manager, Global Benefits
Geotab
Toronto, ON
- Full-time
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Manager, Global Benefits who will lead the design, strategy, and…
Added 28 mins ago
G
Manager, Global Benefits
Geotab
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- Full-time
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Manager, Global Benefits who will lead the design, strategy, and…
Added 28 mins ago
G
Manager, Global Benefits
Geotab
Oakville, ON
- Full-time
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Manager, Global Benefits who will lead the design, strategy, and…
Added 28 mins ago
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VP, Strategy and Performance Management, Capital Markets
BMO
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- Full-time
Acts as a relationship manager on assigned projects / programs and ensures alignment to overall enterprise and group goals.
Added 42 mins ago
M
Project Manager, Payment Processing and Infrastructure Transition
Mindtris
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- Full-time
The client is seeking an experienced Project Manager to lead a large scale payment processing infrastructure transition project. The initiative involves coordinating technology…
Added 43 mins ago
QI
Engineering Manager
Quartermaster inc.
Toronto, ON
- Full-time
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Added 43 mins ago
T
Community Manager - AntiSocial
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- Full-time
We’re looking for a Community Manager to join our team. You'll be the voice behind some exciting gaming and entertainment brands, building engaged online communities and creating meaningful…
Added 43 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Oshawa, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 43 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 43 mins ago
LC
Store Manager
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- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in one of our stores, you will have an immediate impact on sales…
Added 43 mins ago
UM
Engineering Manager
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- Full-time
· Reporting on engineering activities performance and issues to the Program Manager, Project Engineering Manager, Senior Leadership Team and Customer.
Added 57 mins ago
P
Spécialiste bilingue des applications cliniques - Surveillance des patients en milieu hospitalier (poste sur le terrain au Québec)
Philips
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- Full-time
…programmes d’apprentissage et de perfectionnement et notre engagement envers la formation en cours d’emploi, afin de soutenir les activités d’avant-vente et la formation des clients sur les…
Added 58 mins ago
WC
Manager, Project Management - Technology
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Technology Project Manager is responsible for leading the planning and delivery of technology projects and high complexity initiatives across Walmart Canada. This…
Added 58 mins ago
E
Management Trainee
Enterprise
New Minas, NS
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 58 mins ago
FB
Assistant Department Manager - Collingwood
Farm Boy Inc.
Collingwood, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 58 mins ago
A
Community Manager - AntiSocial
AntiSocial
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
We’re looking for a Community Manager to join our Toronto team. You'll be the voice behind some exciting brands, helping build engaged online communities and creating meaningful…

YNCU

IT Help Desk Support I

Kitchener, ON, Canada

On-site

$53,000 to $62,000 CAD / year · Full-time

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Job details

Pay: $53,000 to $62,000 CAD / year
Job type: Full-time
Workplace: On-site
Apply by: Nov 22, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

IT Help Desk Support I

Who We Are

Great banking should feel effortless. The kind where things just work, the right information is easy to find, and the next step feels natural. At YNCU, we’re focused on making banking simpler, more intuitive, and more useful in the moments that matter. So instead of making people think about how banking works, we make it feel like it just does. That’s one of the ways we show care.

YNCU was created by working people and small business owners who pooled their money to make affordable financial services available to one another. They weren’t just customers - they were our founders. That spirit still shapes how we work today.

Innovation is part of our history, too. Credit unions helped introduce some of Canada’s earliest banking innovations, and that mindset continues at YNCU. We’re always looking for unmet needs, better ways to serve members, and simpler experiences that make banking easier to understand and use.

The Role

The IT Help Desk I provides responsive, professional, and customer-focused technical support to the organization’s end users. Serving as the first point of contact for technology-related issues, the IT Help Desk I is responsible for receiving, prioritizing, documenting, troubleshooting, and resolving requests through phone, email, remote desktop, and in-person support.

The IT Help Desk I will combine strong technical troubleshooting skills with excellent customer service, communication, and problem-solving abilities while working collaboratively with the broader IT team.

Serve as the first point of contact for hardware, software, access, and other technology-related issues.
Troubleshoot issues by gathering relevant information, identifying root causes, and determining appropriate solutions.
Guide end users through troubleshooting processes in a clear, patient, and professional manner.
Diagnose and resolve technical issues within the scope of the Help Desk role.
Recognize and escalate complex or unresolved issues to System Administrators, Network Specialists, or IT Help Desk II.
Follow up with users to confirm issues are resolved and ensure a positive customer experience.
Respond to and manage service requests in a timely manner based on priority, severity, and business impact.
Accurately create, categorize, update, and maintain help desk tickets.
Track service metrics and identify recurring issues or opportunities to improve IT processes and support.
Perform basic installation, configuration, maintenance, and updates of hardware, software, peripherals, and related technology.
Provide support for Microsoft Windows, Microsoft 365, Microsoft applications, and Microsoft Azure.
Assist with basic network connectivity and troubleshooting, including TCP/IP, DNS, VPN, routing, and firewalls.
Maintain accurate hardware asset records and assist with IT asset management.
Protect confidential, sensitive, and proprietary information.
Contribute to a collaborative, supportive, and customer service-oriented IT team.
Perform other duties and IT-related projects as assigned.

This position is for an existing vacancy within our team.

How You’ll Succeed (Optional)

Success in this role means providing timely, reliable, and professional technical support while creating a positive experience for every end user. The ideal candidate takes ownership of issues, communicates clearly, follows through on commitments, and contributes to continuous improvement within the IT team.

What we are looking for:

Post-secondary degree, diploma, or certificate in Information Technology, Computer Science, or a related field; equivalent relevant experience will be considered.
1–2 years of experience in a help desk, desktop support, technical support, or similar IT environment preferred.
CompTIA A+ and/or Network+ certification is an asset.
Practical knowledge of current Microsoft Windows operating systems, Microsoft 365, Microsoft applications, and Microsoft Azure.
Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and general networking concepts.
Familiarity with computers, printers, mobile devices, and common workplace technology
Demonstrated troubleshooting and problem-solving abilities.
Strong customer service and end-user support skills.
Ability to occasionally lift and move equipment weighing up to approximately 40 lbs.

The compensation offered to the successful applicant for this role will be determined by the candidate’s relevant skills and experience and internal equity. More information about our total rewards package will be available during the hiring process.

Reports to: Manager, IT Operations & Infrastructure

Job Type: Regular Full-Time

Work Location: On-site, 38 Executive Place, Kitchener

What You’ll Love About Working Here

At YNCU, you are more than an employee. You are part of a purpose driven team that strengthens local communities and champions the credit union difference. We believe banking locally matters, and every day our team helps members build stronger financial futures through personalized advice, trusted relationships, and community support.

As a people first organization, we are committed to an environment where employees feel supported, valued, and empowered to grow. Through professional development, wellness initiatives, volunteering, and collaborative team experiences, we invest in our people because they are at the heart of everything we do. Programs like our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws give employees a direct voice in supporting the causes that matter most to them and their communities.

When you join our team, you become part of a collaborative culture that values authenticity, growth, and making a meaningful impact in the communities we serve. Some benefits that will support you:

Competitive compensation and incentive programs
100% employer-paid health benefits
Wellness benefits and resources to help you thrive both at work and at home, including mental health support, fitness programs, wellness breaks, and mindfulness resources
7% Matching pension plan
Paid vacation and personal days
Ongoing learning, training, and development opportunities
A free banking account and preferred employee rates on lending and investment products
Recognition and community engagement programs
Paid volunteer opportunities and community involvement initiatives
Professional development and certification reimbursement

Employer Awards and Recognitions

Certified B Corporation® organization committed to social and environmental impact
2025 Southwestern Ontario?
??s Top Employers
Waterloo Area’s Top Employers 2025
The Career Directory 2025: Canada’s Best Employers for Recent Graduates
2025 Canada’s Healthy Workplace Month Great Employer
Ontario Living Wage Network

Check out our current openings at https://jobs.dayforcehcm.com/yncu/CANDIDATEPORTAL

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com.

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More about this job

Responsibilities

Provide first-line technical support for hardware, software, access, and connectivity issues through phone, email, remote desktop, and in-person channels. Document and prioritize service requests, troubleshoot and resolve issues within role scope, escalate complex cases, maintain IT assets, and follow up with users.

Requirements

A post-secondary degree, diploma, or certificate in IT, computer science, or a related field is sought, though equivalent relevant experience may be considered; 1–2 years of related support experience is preferred. Candidates should have practical knowledge of Microsoft systems and basic networking, strong troubleshooting and customer service skills, and the ability to occasionally move equipment weighing up to approximately 40 pounds.

Skills

Technical Troubleshooting
Customer Service
End-User Support
Problem-Solving
Microsoft Windows
Microsoft 365
Microsoft Azure
TCP/IP
DNS
DHCP
Wi-Fi
VPN
Hardware And Software Installation
Help Desk Ticket Management
IT Asset Management
Communication

Benefits

Competitive Compensation And Incentive Programs
Employer-Paid Health Benefits
Wellness Benefits And Resources
Matching Pension Plan
Paid Vacation And Personal Days
Learning, Training, And Development Opportunities
Free Banking Account
Preferred Employee Rates On Lending And Investment Products
Recognition And Community Engagement Programs
Paid Volunteer Opportunities
Professional Development And Certification Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Desktop Support
Technical Support
Microsoft Windows
Microsoft 365
Microsoft Applications
Microsoft Azure
TCP/IP
DNS
DHCP
Wi-Fi
VPN
Routing
Firewalls
Hardware
Software
Printers
Mobile Devices
Remote Desktop
Service Requests
Help Desk Tickets
IT Asset Management
CompTIA A+
CompTIA Network+
Root Cause Analysis
Network Connectivity
Financial Services
Credit Union

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