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Added 9 mins ago
HG
H&M Sales Advisor
H&M Group
Abbotsford, BC
- Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 24 mins ago
Retail Experience Lead
Fire & Flower Inc.
Weyburn, SK
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 24 mins ago
Retail Experience Lead
Fire & Flower Inc.
Estevan, SK
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 24 mins ago
Interim Retail Experience Lead
Fire & Flower Inc.
Spruce Grove, AB
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 24 mins ago
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Lab Patient Technician - Temporary - Part Time Float - Mississauga, ON
LifeLabs
Mississauga, ON
- Part-time
…commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity,…
Added 24 mins ago
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Guest Service Agent- Part Time
Hilton
Toronto, ON
- Part-time
Previous experience in a customer-focused industry
Added 24 mins ago
LC
Produce Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Toronto, ON
- Part-time
Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs…
Added 24 mins ago
LC
Grocery Clerk Full Time Evening
Loblaw Companies Limited
Kitimat, BC
- Full-time
Our Store Colleagues are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to…
Added 24 mins ago
LC
Cashier Part Time Evening Greenlight Requisition
Loblaw Companies Limited
Ottawa, ON
- Part-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 24 mins ago
LC
Apparel Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Ottawa, ON
- Part-time
Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs…
Added 39 mins ago
LC
Bakery InStore Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Oxford, NS
- Part-time
Our Store Colleagues are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to…
Added 39 mins ago
LC
Gérant de service et caisses
Loblaw Companies Limited
Gatineau, QC
- Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 39 mins ago
LC
Produce Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Calgary, AB
- Part-time
Our Store Colleagues are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to…
Added 39 mins ago
LC
Produce Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Powassan, ON
- Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 39 mins ago
LC
Deli Clerk Part Time Evening
Loblaw Companies Limited
North Sydney, NS
- Part-time
Our Store Colleagues are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to…
Added 39 mins ago
LC
Grocery Clerk Part Time Day
Loblaw Companies Limited
Carbonear, NL
- Part-time
Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs…
Added 39 mins ago
LC
Store Administrator Part Time Day
Loblaw Companies Limited
Charlottetown, PE
- Part-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 39 mins ago
LC
HMR Clerk Part Time Day
Loblaw Companies Limited
North Sydney, NS
- Part-time
Our Store Colleagues are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to…
Added 39 mins ago
LC
HMR Clerk Part Time Day
Loblaw Companies Limited
Halifax, NS
- Part-time
Our Store Colleagues are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to…
Added 39 mins ago
LC
Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Kapuskasing, ON
- Part-time
Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs…
Added 39 mins ago
LC
Senior Manager, Real Estate Finance
Loblaw Companies Limited
Brampton, ON
- Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 39 mins ago
LC
Service Clerk Part Time Day
Loblaw Companies Limited
Waterloo, ON
- Part-time
Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs…
Added 39 mins ago
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Sales Associate
Ashley Canada
Whitby, ON
- Full-time
Strong earning potential: Part-Time $30,000+ | Full-Time $54,000–$80,000+ (based on performance)
Added 39 mins ago
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Outbound Product Manager – 12 month contract
PointClickCare
Mississauga, ON
- Contract
Experience working closely with Sales, RevOps, and Customer Success teams.
Added 39 mins ago
CI
Unit Clerk (2026-1240)
Carewest Innovative Healthcare
Calgary, AB
- Full-time
- Temporary
Here’s your chance to be a part of our story! Carewest is one of Calgary’s leaders in exceptional care and we are looking for passionate helpers to join our team.

YNCU

IT Help Desk Support I

Kitchener, ON, Canada

On-site

$53,000 to $62,000 USD / year · Full-time

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Job details

Pay: $53,000 to $62,000 USD / year
Job type: Full-time
Workplace: On-site
Apply by: Nov 22, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

IT Help Desk Support I

Who We Are

Great banking should feel effortless. The kind where things just work, the right information is easy to find, and the next step feels natural. At YNCU, we’re focused on making banking simpler, more intuitive, and more useful in the moments that matter. So instead of making people think about how banking works, we make it feel like it just does. That’s one of the ways we show care.

YNCU was created by working people and small business owners who pooled their money to make affordable financial services available to one another. They weren’t just customers - they were our founders. That spirit still shapes how we work today.

Innovation is part of our history, too. Credit unions helped introduce some of Canada’s earliest banking innovations, and that mindset continues at YNCU. We’re always looking for unmet needs, better ways to serve members, and simpler experiences that make banking easier to understand and use.

The Role

The IT Help Desk I provides responsive, professional, and customer-focused technical support to the organization’s end users. Serving as the first point of contact for technology-related issues, the IT Help Desk I is responsible for receiving, prioritizing, documenting, troubleshooting, and resolving requests through phone, email, remote desktop, and in-person support.

The IT Help Desk I will combine strong technical troubleshooting skills with excellent customer service, communication, and problem-solving abilities while working collaboratively with the broader IT team.

Serve as the first point of contact for hardware, software, access, and other technology-related issues.
Troubleshoot issues by gathering relevant information, identifying root causes, and determining appropriate solutions.
Guide end users through troubleshooting processes in a clear, patient, and professional manner.
Diagnose and resolve technical issues within the scope of the Help Desk role.
Recognize and escalate complex or unresolved issues to System Administrators, Network Specialists, or IT Help Desk II.
Follow up with users to confirm issues are resolved and ensure a positive customer experience.
Respond to and manage service requests in a timely manner based on priority, severity, and business impact.
Accurately create, categorize, update, and maintain help desk tickets.
Track service metrics and identify recurring issues or opportunities to improve IT processes and support.
Perform basic installation, configuration, maintenance, and updates of hardware, software, peripherals, and related technology.
Provide support for Microsoft Windows, Microsoft 365, Microsoft applications, and Microsoft Azure.
Assist with basic network connectivity and troubleshooting, including TCP/IP, DNS, VPN, routing, and firewalls.
Maintain accurate hardware asset records and assist with IT asset management.
Protect confidential, sensitive, and proprietary information.
Contribute to a collaborative, supportive, and customer service-oriented IT team.
Perform other duties and IT-related projects as assigned.

This position is for an existing vacancy within our team.

How You’ll Succeed (Optional)

Success in this role means providing timely, reliable, and professional technical support while creating a positive experience for every end user. The ideal candidate takes ownership of issues, communicates clearly, follows through on commitments, and contributes to continuous improvement within the IT team.

What we are looking for:

Post-secondary degree, diploma, or certificate in Information Technology, Computer Science, or a related field; equivalent relevant experience will be considered.
1–2 years of experience in a help desk, desktop support, technical support, or similar IT environment preferred.
CompTIA A+ and/or Network+ certification is an asset.
Practical knowledge of current Microsoft Windows operating systems, Microsoft 365, Microsoft applications, and Microsoft Azure.
Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and general networking concepts.
Familiarity with computers, printers, mobile devices, and common workplace technology
Demonstrated troubleshooting and problem-solving abilities.
Strong customer service and end-user support skills.
Ability to occasionally lift and move equipment weighing up to approximately 40 lbs.

The compensation offered to the successful applicant for this role will be determined by the candidate’s relevant skills and experience and internal equity. More information about our total rewards package will be available during the hiring process.

Reports to: Manager, IT Operations & Infrastructure

Job Type: Regular Full-Time

Work Location: On-site, 38 Executive Place, Kitchener

What You’ll Love About Working Here

At YNCU, you are more than an employee. You are part of a purpose driven team that strengthens local communities and champions the credit union difference. We believe banking locally matters, and every day our team helps members build stronger financial futures through personalized advice, trusted relationships, and community support.

As a people first organization, we are committed to an environment where employees feel supported, valued, and empowered to grow. Through professional development, wellness initiatives, volunteering, and collaborative team experiences, we invest in our people because they are at the heart of everything we do. Programs like our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws give employees a direct voice in supporting the causes that matter most to them and their communities.

When you join our team, you become part of a collaborative culture that values authenticity, growth, and making a meaningful impact in the communities we serve. Some benefits that will support you:

Competitive compensation and incentive programs
100% employer-paid health benefits
Wellness benefits and resources to help you thrive both at work and at home, including mental health support, fitness programs, wellness breaks, and mindfulness resources
7% Matching pension plan
Paid vacation and personal days
Ongoing learning, training, and development opportunities
A free banking account and preferred employee rates on lending and investment products
Recognition and community engagement programs
Paid volunteer opportunities and community involvement initiatives
Professional development and certification reimbursement

Employer Awards and Recognitions

Certified B Corporation® organization committed to social and environmental impact
2025 Southwestern Ontario?
??s Top Employers
Waterloo Area’s Top Employers 2025
The Career Directory 2025: Canada’s Best Employers for Recent Graduates
2025 Canada’s Healthy Workplace Month Great Employer
Ontario Living Wage Network

Check out our current openings at https://jobs.dayforcehcm.com/yncu/CANDIDATEPORTAL

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com.

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More about this job

Responsibilities

Provide first-line technical support for hardware, software, access, and connectivity issues through phone, email, remote desktop, and in-person channels. Document and prioritize service requests, troubleshoot and resolve issues within role scope, escalate complex cases, maintain IT assets, and follow up with users.

Requirements

A post-secondary degree, diploma, or certificate in IT, computer science, or a related field is sought, though equivalent relevant experience may be considered; 1–2 years of related support experience is preferred. Candidates should have practical knowledge of Microsoft systems and basic networking, strong troubleshooting and customer service skills, and the ability to occasionally move equipment weighing up to approximately 40 pounds.

Skills

Technical Troubleshooting
Customer Service
End-User Support
Problem-Solving
Microsoft Windows
Microsoft 365
Microsoft Azure
TCP/IP
DNS
DHCP
Wi-Fi
VPN
Hardware And Software Installation
Help Desk Ticket Management
IT Asset Management
Communication

Benefits

Competitive Compensation And Incentive Programs
Employer-Paid Health Benefits
Wellness Benefits And Resources
Matching Pension Plan
Paid Vacation And Personal Days
Learning, Training, And Development Opportunities
Free Banking Account
Preferred Employee Rates On Lending And Investment Products
Recognition And Community Engagement Programs
Paid Volunteer Opportunities
Professional Development And Certification Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Desktop Support
Technical Support
Microsoft Windows
Microsoft 365
Microsoft Applications
Microsoft Azure
TCP/IP
DNS
DHCP
Wi-Fi
VPN
Routing
Firewalls
Hardware
Software
Printers
Mobile Devices
Remote Desktop
Service Requests
Help Desk Tickets
IT Asset Management
CompTIA A+
CompTIA Network+
Root Cause Analysis
Network Connectivity
Financial Services
Credit Union

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