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Added 1 min ago
PA
Used Car Sales Manager (Performance Hyundai Brampton)
Performance Auto Group
Brampton, ON
- Full-time
Assist the General Sales Manager and General Manager in the planning and forecasting of goals and objectives for the department and strive to meet them, as well as the development and…
Added 1 min ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 1 min ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Canmore, AB
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 1 min ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Canmore, AB
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 1 min ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Vaughan, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 1 min ago
FL
Inventory Coordinator
FMi Logistics Inc.
Calgary, AB
- Full-time
Enter and maintain accurate inventory data in the inventory management system to support real-time tracking and reporting.
Added 2 mins ago
AG
Analyst, Marketing Science
Adelphi Group
Toronto, ON
- Full-time
The Marketing Science team encompasses a wide array of functions, but in general, we use data to provide our client’s marketing teams a competitive advantage with strategic and tactical…
Added 2 mins ago
NA
Program Assistant (Temporary), School of Manufacturing and Automation
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Support student selection and enrolment management strategies using Campus Solutions
Added 2 mins ago
OG
Social Media Manager
Onni Group of Companies
Vancouver, BC
- Full-time
ONNI Group is hiring a Social Media Manager in Vancouver. This position leads the overarching organic social media strategy and day-to-day channel management for Onni’s corporate brand,…
Added 16 mins ago
B
Client Service Associate
BMO
Calgary, AB · CALG
- Full-time
Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
Added 16 mins ago
HI
Auto Mobile Advisor
HUB International
Kelowna, BC
- Full-time
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Added 16 mins ago
HI
Auto Mobile Associate
HUB International
Cranbrook, BC
- Full-time
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Added 16 mins ago
Retail Staff
Campari Group
Grimsby, ON · West Grimsby, ON
Assist with inventory management, restocking and general store presentation
Added 16 mins ago
Scotia Jarislowsky Fraser Portfolio Manager - Vancouver
Scotiabank
Vancouver, BC
The Portfolio Manager develops client relationships to gain an intimate understanding of client’s life goals, circumstance and needs in order to provide investment counselling integrated…
Added 16 mins ago
KB
Procurement Coordinator
KOLER BUILDERS
ON · Ontario, Canada
- Full-time
We are seeking an organized, detail-oriented Procurement Coordinator to manage storekeeping and inventory control and support our procurement team through every stage of the procurement…
Added 16 mins ago
L
Home Medical Equipment Delivery Driver
Linde
Bathurst, NB
- Full-time
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an…
Added 16 mins ago
ES
Maintenance Generalist - Toronto
Equans Services Canada & US
Toronto, ON
- Temporary
Reporting directly to the Facility General Manager, the Maintenance Generalist will respond to all maintenance and building system work order requests and perform all regulatory and routine…
Added 16 mins ago
TU
Indigenous Student Development Coordinator
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…Director, School of Kinesiology, and works closely with the Manager, Finance and Administration to support the planning, coordination, and delivery of Indigenous student initiatives and…
Added 16 mins ago
TU
Sub-Head Electrician
The University of British Columbia
Vancouver, BC
- Full-time
Lead and support a skilled trades crew by organizing and allocating work, supervising employees, and participating in the training of workers and apprentices.
Added 17 mins ago
CS
Customs and Trade Specialist I
Columbia Sportswear Company
London, ON
- Full-time
…Ontario. Reporting to the Canada Customs and Trade Program Manager, the Customs and Trade Specialist I applies basic knowledge to support the Customs and Trade team with all import and…
Added 17 mins ago
MP
Construction Project Manager - High Rise
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $140,000 to $165,000 CAD / year
- Full-time
As a Construction Project Manager - High Rise in Scarborough, you will manage high-rise residential construction projects from planning through completion. You will coordinate project…
Added 17 mins ago
CG
General Help - Tim Hortons Victoria Hospital
Compass Group Canada
London, ON
- Full-time
Seeking a reliable, customer-focused General Help associate at our Tim Hortons located in Victoria Hospital. Duties include food and beverage preparation, cash handling, shipping &…
Added 17 mins ago
FC
Supervisor, Material Management
Fluor Corporation
Vancouver, BC
- Full-time
Provide general and direct supervision to the purchasing, expediting, and other support staff as assigned
Added 17 mins ago
MM
Équipier.ère banquet
Montreal Marriott Chateau Champlain
Montreal, QC
- Full-time
Prepare and organize banquet rooms according to the specific needs of each event, following the department manager's directives.
Added 32 mins ago
CR
Project Manager - Business Development
Cando Rail & Terminals
Canada
- Full-time
Support the execution or implementation of new business opportunities working with the Project Management team

YNCU

IT Help Desk Support I

Kitchener, ON, Canada

On-site

$53,000 to $62,000 USD / year · Full-time

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Job details

Pay: $53,000 to $62,000 USD / year
Job type: Full-time
Workplace: On-site
Apply by: Nov 22, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

IT Help Desk Support I

Who We Are

Great banking should feel effortless. The kind where things just work, the right information is easy to find, and the next step feels natural. At YNCU, we’re focused on making banking simpler, more intuitive, and more useful in the moments that matter. So instead of making people think about how banking works, we make it feel like it just does. That’s one of the ways we show care.

YNCU was created by working people and small business owners who pooled their money to make affordable financial services available to one another. They weren’t just customers - they were our founders. That spirit still shapes how we work today.

Innovation is part of our history, too. Credit unions helped introduce some of Canada’s earliest banking innovations, and that mindset continues at YNCU. We’re always looking for unmet needs, better ways to serve members, and simpler experiences that make banking easier to understand and use.

The Role

The IT Help Desk I provides responsive, professional, and customer-focused technical support to the organization’s end users. Serving as the first point of contact for technology-related issues, the IT Help Desk I is responsible for receiving, prioritizing, documenting, troubleshooting, and resolving requests through phone, email, remote desktop, and in-person support.

The IT Help Desk I will combine strong technical troubleshooting skills with excellent customer service, communication, and problem-solving abilities while working collaboratively with the broader IT team.

Serve as the first point of contact for hardware, software, access, and other technology-related issues.
Troubleshoot issues by gathering relevant information, identifying root causes, and determining appropriate solutions.
Guide end users through troubleshooting processes in a clear, patient, and professional manner.
Diagnose and resolve technical issues within the scope of the Help Desk role.
Recognize and escalate complex or unresolved issues to System Administrators, Network Specialists, or IT Help Desk II.
Follow up with users to confirm issues are resolved and ensure a positive customer experience.
Respond to and manage service requests in a timely manner based on priority, severity, and business impact.
Accurately create, categorize, update, and maintain help desk tickets.
Track service metrics and identify recurring issues or opportunities to improve IT processes and support.
Perform basic installation, configuration, maintenance, and updates of hardware, software, peripherals, and related technology.
Provide support for Microsoft Windows, Microsoft 365, Microsoft applications, and Microsoft Azure.
Assist with basic network connectivity and troubleshooting, including TCP/IP, DNS, VPN, routing, and firewalls.
Maintain accurate hardware asset records and assist with IT asset management.
Protect confidential, sensitive, and proprietary information.
Contribute to a collaborative, supportive, and customer service-oriented IT team.
Perform other duties and IT-related projects as assigned.

This position is for an existing vacancy within our team.

How You’ll Succeed (Optional)

Success in this role means providing timely, reliable, and professional technical support while creating a positive experience for every end user. The ideal candidate takes ownership of issues, communicates clearly, follows through on commitments, and contributes to continuous improvement within the IT team.

What we are looking for:

Post-secondary degree, diploma, or certificate in Information Technology, Computer Science, or a related field; equivalent relevant experience will be considered.
1–2 years of experience in a help desk, desktop support, technical support, or similar IT environment preferred.
CompTIA A+ and/or Network+ certification is an asset.
Practical knowledge of current Microsoft Windows operating systems, Microsoft 365, Microsoft applications, and Microsoft Azure.
Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and general networking concepts.
Familiarity with computers, printers, mobile devices, and common workplace technology
Demonstrated troubleshooting and problem-solving abilities.
Strong customer service and end-user support skills.
Ability to occasionally lift and move equipment weighing up to approximately 40 lbs.

The compensation offered to the successful applicant for this role will be determined by the candidate’s relevant skills and experience and internal equity. More information about our total rewards package will be available during the hiring process.

Reports to: Manager, IT Operations & Infrastructure

Job Type: Regular Full-Time

Work Location: On-site, 38 Executive Place, Kitchener

What You’ll Love About Working Here

At YNCU, you are more than an employee. You are part of a purpose driven team that strengthens local communities and champions the credit union difference. We believe banking locally matters, and every day our team helps members build stronger financial futures through personalized advice, trusted relationships, and community support.

As a people first organization, we are committed to an environment where employees feel supported, valued, and empowered to grow. Through professional development, wellness initiatives, volunteering, and collaborative team experiences, we invest in our people because they are at the heart of everything we do. Programs like our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws give employees a direct voice in supporting the causes that matter most to them and their communities.

When you join our team, you become part of a collaborative culture that values authenticity, growth, and making a meaningful impact in the communities we serve. Some benefits that will support you:

Competitive compensation and incentive programs
100% employer-paid health benefits
Wellness benefits and resources to help you thrive both at work and at home, including mental health support, fitness programs, wellness breaks, and mindfulness resources
7% Matching pension plan
Paid vacation and personal days
Ongoing learning, training, and development opportunities
A free banking account and preferred employee rates on lending and investment products
Recognition and community engagement programs
Paid volunteer opportunities and community involvement initiatives
Professional development and certification reimbursement

Employer Awards and Recognitions

Certified B Corporation® organization committed to social and environmental impact
2025 Southwestern Ontario?
??s Top Employers
Waterloo Area’s Top Employers 2025
The Career Directory 2025: Canada’s Best Employers for Recent Graduates
2025 Canada’s Healthy Workplace Month Great Employer
Ontario Living Wage Network

Check out our current openings at https://jobs.dayforcehcm.com/yncu/CANDIDATEPORTAL

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com.

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More about this job

Responsibilities

Provide first-line technical support for hardware, software, access, and connectivity issues through phone, email, remote desktop, and in-person channels. Document and prioritize service requests, troubleshoot and resolve issues within role scope, escalate complex cases, maintain IT assets, and follow up with users.

Requirements

A post-secondary degree, diploma, or certificate in IT, computer science, or a related field is sought, though equivalent relevant experience may be considered; 1–2 years of related support experience is preferred. Candidates should have practical knowledge of Microsoft systems and basic networking, strong troubleshooting and customer service skills, and the ability to occasionally move equipment weighing up to approximately 40 pounds.

Skills

Technical Troubleshooting
Customer Service
End-User Support
Problem-Solving
Microsoft Windows
Microsoft 365
Microsoft Azure
TCP/IP
DNS
DHCP
Wi-Fi
VPN
Hardware And Software Installation
Help Desk Ticket Management
IT Asset Management
Communication

Benefits

Competitive Compensation And Incentive Programs
Employer-Paid Health Benefits
Wellness Benefits And Resources
Matching Pension Plan
Paid Vacation And Personal Days
Learning, Training, And Development Opportunities
Free Banking Account
Preferred Employee Rates On Lending And Investment Products
Recognition And Community Engagement Programs
Paid Volunteer Opportunities
Professional Development And Certification Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Desktop Support
Technical Support
Microsoft Windows
Microsoft 365
Microsoft Applications
Microsoft Azure
TCP/IP
DNS
DHCP
Wi-Fi
VPN
Routing
Firewalls
Hardware
Software
Printers
Mobile Devices
Remote Desktop
Service Requests
Help Desk Tickets
IT Asset Management
CompTIA A+
CompTIA Network+
Root Cause Analysis
Network Connectivity
Financial Services
Credit Union

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