Find work in Canada.

586,859 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
A
Chef de service Magasin - HO Store Manager
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Chef.fe de service Magasin / HO Store Manager
Added 9 mins ago
A
Dietary Aide Regular Part-time MQG DTA8 0.40 Queen's Garden
AgeCare
Hamilton, ON · Queens Garden
- Part-time
As a Dietary Aide at AgeCare, reporting to the Director or Dietary Manager, you will play a key role in ensuring our residents enjoy a pleasant dining experience. You will assist with the…
Added 9 mins ago
Aircraft Maintenance Engineer Apprentice
Rise Air
Saskatoon, SK
…Maintenance team in Saskatoon. Reporting to the Production Manager and Crew Supervisor, you’ll complete assigned maintenance work in accordance with company procedures and Transport…
Added 9 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Morden, MB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 9 mins ago
P
Engineer In Training
Precinmac
Milton, ON
- $22 to $24 CAD / hour
Update or create part information in accordance with customer requirements.
Added 9 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 9 mins ago
SD
Merchandiser, Hourly Part Time Night
Shoppers Drug Mart
Thunder Bay, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 9 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
London, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 9 mins ago
PA
Pre-Owned Automotive Sales Representative
Pfaff Automotive Partners Inc.
Markham, ON
- Full-time
…Sales Representative to join our high-performing sales team. As part of Lithia & Driveway (LAD), you’ll have the opportunity to grow your career in a fast-paced automotive environment with…
Added 9 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Pickering, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 9 mins ago
Manager, Store Vaughan Mills
Freedom Mobile
Vaughan, ON
We are currently looking for a Store Manager to join one of our exciting Retail locations on a full-time basis! Our successful candidate will create and support a positive team environment…
Added 9 mins ago
Yard Shipper/Receiver
UFA Co-operative Ltd.
Fort Saskatchewan, AB
Reporting to the Yard Manager, the Yard Shipper/Receiver plays a critical role in the day-to-day success of the Farm Store. In this hands-on role, you will receive and organize inventory,…
Added 9 mins ago
BH
Meal Helper, Complex Care
Bruyère Health
Ottawa, ON
- Part-time
POSITION TYPE : Permanent, Part-time, Day, 13.5 hours / pay period, 0.18 FTE
Added 9 mins ago
SALES LEAD/KEY HOLDER - CALL IT SPRING - MAYFAIR
The Aldo Group Inc / Le Groupe Aldo Inc.
Victoria, BC
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 9 mins ago
Service Person
BC Transit
Victoria, BC
Employment Type: 12 months Full-Time Temporary
Added 23 mins ago
TH
Critical Incident Mental Health Provider (Contract Position)
TELUS Health
Winnipeg, MB
- Part-time
Flexible schedule, with the ability to accept referrals with minimal notice; periodically responding to requests at any time during weekdays and weekends
Added 23 mins ago
A
Third Key Holder
Ardene
Welland, ON
- Full-time
Want to be part of an amazing team? If you’re a friendly and energetic person with an interest in fashion retail - we want to hear from you.
Added 23 mins ago
PA
IT Technician (Head office - Muskoka
Performance Auto Group
Huntsville, ON
- Full-time
Looking to join a fast-paced and an ever expanding organization? Be a part of our dynamic team at Performance Auto Group! We are currently seeking an IT Technician to join our IT Team in…
Added 23 mins ago
C
Offset & Industrial Cooperation Manager-EN
CAE
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…clients and employees are ready for the moments that matter. Be part of a team where your work makes a difference. You’ll work on impactful projects and turn ideas into reality while…
Added 23 mins ago
W(
Driver-Mover (Full Time)
WINS (Women In Need Society)
Calgary, AB
- Full-time
Working as part of the Donation Centre team, the Driver/Mover operates one of the WINS fleet of trucks. They pick up individual and corporate/retail donations, transfer donations/inventory…
Added 23 mins ago
GI
Associate Portfolio Manager
Gold Investment Management Ltd.
AB · Edmonton, AB
- Full-time
…company located in downtown Edmonton. We are seeking a Portfolio Manager to join our team. We are hoping to fill the role with an individual who is team oriented, and passionate about…
Added 23 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Kelowna, BC
- Full-time
Being part of a family-owned business committed to the community
Added 23 mins ago
GZ
Project Manager, Construction
Gestion Zagora
AB · Edmonton, AB
- Full-time
Gestion Zagora is looking for a highly qualified and motivated Project Manager, Construction to join our team in Edmonton, AB. This full-time, on-site position will play a key role in…
Added 23 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Kamloops, BC
- Full-time
Being part of a family-owned business committed to the community
Added 23 mins ago
LV
MANAGER-EN
La Vie En Rose
Kelowna, BC
- Full-time
Being part of a family-owned business committed to the community

YNCU

IT Help Desk Support I

Kitchener, ON, Canada

On-site

$53,000 to $62,000 USD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $53,000 to $62,000 USD / year
Job type: Full-time
Workplace: On-site
Apply by: Nov 22, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

IT Help Desk Support I

Who We Are

Great banking should feel effortless. The kind where things just work, the right information is easy to find, and the next step feels natural. At YNCU, we’re focused on making banking simpler, more intuitive, and more useful in the moments that matter. So instead of making people think about how banking works, we make it feel like it just does. That’s one of the ways we show care.

YNCU was created by working people and small business owners who pooled their money to make affordable financial services available to one another. They weren’t just customers - they were our founders. That spirit still shapes how we work today.

Innovation is part of our history, too. Credit unions helped introduce some of Canada’s earliest banking innovations, and that mindset continues at YNCU. We’re always looking for unmet needs, better ways to serve members, and simpler experiences that make banking easier to understand and use.

The Role

The IT Help Desk I provides responsive, professional, and customer-focused technical support to the organization’s end users. Serving as the first point of contact for technology-related issues, the IT Help Desk I is responsible for receiving, prioritizing, documenting, troubleshooting, and resolving requests through phone, email, remote desktop, and in-person support.

The IT Help Desk I will combine strong technical troubleshooting skills with excellent customer service, communication, and problem-solving abilities while working collaboratively with the broader IT team.

Serve as the first point of contact for hardware, software, access, and other technology-related issues.
Troubleshoot issues by gathering relevant information, identifying root causes, and determining appropriate solutions.
Guide end users through troubleshooting processes in a clear, patient, and professional manner.
Diagnose and resolve technical issues within the scope of the Help Desk role.
Recognize and escalate complex or unresolved issues to System Administrators, Network Specialists, or IT Help Desk II.
Follow up with users to confirm issues are resolved and ensure a positive customer experience.
Respond to and manage service requests in a timely manner based on priority, severity, and business impact.
Accurately create, categorize, update, and maintain help desk tickets.
Track service metrics and identify recurring issues or opportunities to improve IT processes and support.
Perform basic installation, configuration, maintenance, and updates of hardware, software, peripherals, and related technology.
Provide support for Microsoft Windows, Microsoft 365, Microsoft applications, and Microsoft Azure.
Assist with basic network connectivity and troubleshooting, including TCP/IP, DNS, VPN, routing, and firewalls.
Maintain accurate hardware asset records and assist with IT asset management.
Protect confidential, sensitive, and proprietary information.
Contribute to a collaborative, supportive, and customer service-oriented IT team.
Perform other duties and IT-related projects as assigned.

This position is for an existing vacancy within our team.

How You’ll Succeed (Optional)

Success in this role means providing timely, reliable, and professional technical support while creating a positive experience for every end user. The ideal candidate takes ownership of issues, communicates clearly, follows through on commitments, and contributes to continuous improvement within the IT team.

What we are looking for:

Post-secondary degree, diploma, or certificate in Information Technology, Computer Science, or a related field; equivalent relevant experience will be considered.
1–2 years of experience in a help desk, desktop support, technical support, or similar IT environment preferred.
CompTIA A+ and/or Network+ certification is an asset.
Practical knowledge of current Microsoft Windows operating systems, Microsoft 365, Microsoft applications, and Microsoft Azure.
Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and general networking concepts.
Familiarity with computers, printers, mobile devices, and common workplace technology
Demonstrated troubleshooting and problem-solving abilities.
Strong customer service and end-user support skills.
Ability to occasionally lift and move equipment weighing up to approximately 40 lbs.

The compensation offered to the successful applicant for this role will be determined by the candidate’s relevant skills and experience and internal equity. More information about our total rewards package will be available during the hiring process.

Reports to: Manager, IT Operations & Infrastructure

Job Type: Regular Full-Time

Work Location: On-site, 38 Executive Place, Kitchener

What You’ll Love About Working Here

At YNCU, you are more than an employee. You are part of a purpose driven team that strengthens local communities and champions the credit union difference. We believe banking locally matters, and every day our team helps members build stronger financial futures through personalized advice, trusted relationships, and community support.

As a people first organization, we are committed to an environment where employees feel supported, valued, and empowered to grow. Through professional development, wellness initiatives, volunteering, and collaborative team experiences, we invest in our people because they are at the heart of everything we do. Programs like our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws give employees a direct voice in supporting the causes that matter most to them and their communities.

When you join our team, you become part of a collaborative culture that values authenticity, growth, and making a meaningful impact in the communities we serve. Some benefits that will support you:

Competitive compensation and incentive programs
100% employer-paid health benefits
Wellness benefits and resources to help you thrive both at work and at home, including mental health support, fitness programs, wellness breaks, and mindfulness resources
7% Matching pension plan
Paid vacation and personal days
Ongoing learning, training, and development opportunities
A free banking account and preferred employee rates on lending and investment products
Recognition and community engagement programs
Paid volunteer opportunities and community involvement initiatives
Professional development and certification reimbursement

Employer Awards and Recognitions

Certified B Corporation® organization committed to social and environmental impact
2025 Southwestern Ontario?
??s Top Employers
Waterloo Area’s Top Employers 2025
The Career Directory 2025: Canada’s Best Employers for Recent Graduates
2025 Canada’s Healthy Workplace Month Great Employer
Ontario Living Wage Network

Check out our current openings at https://jobs.dayforcehcm.com/yncu/CANDIDATEPORTAL

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com.

Apply About employer

More about this job

Responsibilities

Provide first-line technical support for hardware, software, access, and connectivity issues through phone, email, remote desktop, and in-person channels. Document and prioritize service requests, troubleshoot and resolve issues within role scope, escalate complex cases, maintain IT assets, and follow up with users.

Requirements

A post-secondary degree, diploma, or certificate in IT, computer science, or a related field is sought, though equivalent relevant experience may be considered; 1–2 years of related support experience is preferred. Candidates should have practical knowledge of Microsoft systems and basic networking, strong troubleshooting and customer service skills, and the ability to occasionally move equipment weighing up to approximately 40 pounds.

Skills

Technical Troubleshooting
Customer Service
End-User Support
Problem-Solving
Microsoft Windows
Microsoft 365
Microsoft Azure
TCP/IP
DNS
DHCP
Wi-Fi
VPN
Hardware And Software Installation
Help Desk Ticket Management
IT Asset Management
Communication

Benefits

Competitive Compensation And Incentive Programs
Employer-Paid Health Benefits
Wellness Benefits And Resources
Matching Pension Plan
Paid Vacation And Personal Days
Learning, Training, And Development Opportunities
Free Banking Account
Preferred Employee Rates On Lending And Investment Products
Recognition And Community Engagement Programs
Paid Volunteer Opportunities
Professional Development And Certification Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Desktop Support
Technical Support
Microsoft Windows
Microsoft 365
Microsoft Applications
Microsoft Azure
TCP/IP
DNS
DHCP
Wi-Fi
VPN
Routing
Firewalls
Hardware
Software
Printers
Mobile Devices
Remote Desktop
Service Requests
Help Desk Tickets
IT Asset Management
CompTIA A+
CompTIA Network+
Root Cause Analysis
Network Connectivity
Financial Services
Credit Union

Report this job