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Added 1 min ago
AO
Mental Health Addictions Coordinator - EUTC - Competition 2026-105
Assembly of Manitoba Chiefs
Winnipeg, MB
- Full-time
Under the direction of the Program Manager, the Mental Health Addictions Coordinator will assist clients in identifying, understanding, and overcoming personal, social, economic, and…
Added 1 min ago
A
Manager, Logistics and Distribution
Alterra
AB · CMH - Alberta
- Full-time
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized…
Added 1 min ago
AC
Full-time Institutional Research Advanced Data Analyst
Algonquin College
Ottawa, ON
- Full-time
Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given first consideration.
Added 1 min ago
I
Building Operator
ISS
Ottawa, ON
- $35 to $40 CAD / hour
ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The…
Added 1 min ago
TV
Senior Account Manager
The Vantage Talent Group
Burlington, ON
- $140,000 to $160,000 CAD / year
- Full-time
Our client is seeking a Senior Account Manager to manage and grow an established portfolio of group benefits clients while delivering strategic consulting and advisory services.
Added 16 mins ago
Grocery Utility Clerk (Cochrane)
Calgary Co-op
Cochrane, AB
…challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition…
Added 16 mins ago
DT
Store Manager
Dollar Tree Stores
Toronto, ON
- Full-time
As a Store Manager, you will be responsible for leading a team of associates to drive profitable sales. Reporting to the District Manager, you will oversee all operational activities within…
Added 16 mins ago
Assistant Manager
EssilorLuxottica Group
Langley (City), BC · Langley, BC
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 16 mins ago
Senior Talent Programs Advisor
Trans Mountain
Calgary, AB
…Talent Programs team, the successful candidate will provide program oversight and execution of high-performance leadership principles to support the organization in achieving strategic and…
Added 16 mins ago
GP
Performance Marketing Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
The Growth Marketing team is looking for a Performance Marketing Manager to own demand capture, converting demand into efficient, profitable revenue across our digital storefronts. This…
Added 16 mins ago
Program Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Reporting to the Director of Portfolio Management & Governance, the Program Manager provides delivery leadership for large, complex business and technology programs within the Insurance…
Added 16 mins ago
VC
Activity Aide, Adult Day Program - Full-time
VON Canada (Ontario)
Cobourg, ON
- $17.95 to $26.55 CAD / hour
- Full-time
Employment Status: Regular, Full-time (1.0 FTE)
Added 16 mins ago
CS
Active Living Manager
Cogir Senior Living
Ottawa, ON · Lynwood Park
- Full-time
As our next Active Living Manager you are an energetic, vibrant, and creative leader who thrives on assessing residents' needs. You will be responsible for enhancing the quality of life for…
Added 16 mins ago
GD
AI Governance & Risk Manager
General Dynamics Mission Systems–Canada
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
Reporting to the Chief Digital & Information Officer (CDIO), the Manager, AI Governance & Risk will lead the establishment, execution, and continuous evolution of the enterprise AI…
Added 16 mins ago
GD
AI Governance & Risk Manager
General Dynamics Mission Systems–Canada
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
Reporting to the Chief Digital & Information Officer (CDIO), the Manager, AI Governance & Risk will lead the establishment, execution, and continuous evolution of the enterprise AI…
Added 31 mins ago
Network Designer
Rogers Communications
Brampton, ON · Toronto, ON
We are looking for a Network Designer , Reporting to the Sr Manager, Engineering – Data Metering & Signaling, the Network Designer will be the technical Subject Matter Expert (SME) to drive…
Added 31 mins ago
CM
Program Coordinator
Coast Mental Health
North Vancouver, BC
- Full-time
Under the direction of the Manager the Program Coordinator is responsible for assisting in the day to day operations and maintenance of the program, by developing, implementing and…
Added 31 mins ago
KD
Temporary Program Administrative Clerk (12 months)
Karis Disability Services
Sudbury, ON · Greater Sudbury, ON
- Full-time
The Program Administrative Clerk provides administrative support to the designated locations, assisting the Program Managers (PM) and Program Coordinators (PC) with clerical and…
Added 31 mins ago
AW
Maintenance Manager
Atira Women's Resource Society
Vancouver, BC
- Full-time
Type: Internal & External – Full-time (Temp for three months)
Added 31 mins ago
Channel Partnerships Manager, Investor Ecosystems (VC & PE)
Gusto, Inc.
Toronto, ON
All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success. Offer amounts are determined by role,…
Added 31 mins ago
HR
Clerical Support Associate, Medical Imaging
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Employment Status: Permanent Full TimeHours of Work: Must be available for all rotating 8 hour shifts of days, evenings, weekdays, weekends and statutory holidays (e.g. 6:30am -11:00 pm) -…
Added 31 mins ago
GD
DYNAMITE - Assistant Manager - Rue Sainte-Catherine
Groupe Dynamite, Inc Garage
Montreal, QC
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 31 mins ago
GD
DYNAMITE - Team Leader FT - Rue Sainte-Catherine
Groupe Dynamite, Inc Garage
Montreal, QC
- Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 31 mins ago
T&
Project Controls Officer
Turner & Townsend
Ottawa, ON
- Full-time
The base salary range for this full-time role is $110,000 - $130,000 per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable…
Added 31 mins ago
UH
Research Technician I - Histopathology, STARR Innovation Centre
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…

YNCU

IT Help Desk Support I

Kitchener, ON, Canada

On-site

$53,000 to $62,000 USD / year · Full-time

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Job details

Pay: $53,000 to $62,000 USD / year
Job type: Full-time
Workplace: On-site
Apply by: Nov 22, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

IT Help Desk Support I

Who We Are

Great banking should feel effortless. The kind where things just work, the right information is easy to find, and the next step feels natural. At YNCU, we’re focused on making banking simpler, more intuitive, and more useful in the moments that matter. So instead of making people think about how banking works, we make it feel like it just does. That’s one of the ways we show care.

YNCU was created by working people and small business owners who pooled their money to make affordable financial services available to one another. They weren’t just customers - they were our founders. That spirit still shapes how we work today.

Innovation is part of our history, too. Credit unions helped introduce some of Canada’s earliest banking innovations, and that mindset continues at YNCU. We’re always looking for unmet needs, better ways to serve members, and simpler experiences that make banking easier to understand and use.

The Role

The IT Help Desk I provides responsive, professional, and customer-focused technical support to the organization’s end users. Serving as the first point of contact for technology-related issues, the IT Help Desk I is responsible for receiving, prioritizing, documenting, troubleshooting, and resolving requests through phone, email, remote desktop, and in-person support.

The IT Help Desk I will combine strong technical troubleshooting skills with excellent customer service, communication, and problem-solving abilities while working collaboratively with the broader IT team.

Serve as the first point of contact for hardware, software, access, and other technology-related issues.
Troubleshoot issues by gathering relevant information, identifying root causes, and determining appropriate solutions.
Guide end users through troubleshooting processes in a clear, patient, and professional manner.
Diagnose and resolve technical issues within the scope of the Help Desk role.
Recognize and escalate complex or unresolved issues to System Administrators, Network Specialists, or IT Help Desk II.
Follow up with users to confirm issues are resolved and ensure a positive customer experience.
Respond to and manage service requests in a timely manner based on priority, severity, and business impact.
Accurately create, categorize, update, and maintain help desk tickets.
Track service metrics and identify recurring issues or opportunities to improve IT processes and support.
Perform basic installation, configuration, maintenance, and updates of hardware, software, peripherals, and related technology.
Provide support for Microsoft Windows, Microsoft 365, Microsoft applications, and Microsoft Azure.
Assist with basic network connectivity and troubleshooting, including TCP/IP, DNS, VPN, routing, and firewalls.
Maintain accurate hardware asset records and assist with IT asset management.
Protect confidential, sensitive, and proprietary information.
Contribute to a collaborative, supportive, and customer service-oriented IT team.
Perform other duties and IT-related projects as assigned.

This position is for an existing vacancy within our team.

How You’ll Succeed (Optional)

Success in this role means providing timely, reliable, and professional technical support while creating a positive experience for every end user. The ideal candidate takes ownership of issues, communicates clearly, follows through on commitments, and contributes to continuous improvement within the IT team.

What we are looking for:

Post-secondary degree, diploma, or certificate in Information Technology, Computer Science, or a related field; equivalent relevant experience will be considered.
1–2 years of experience in a help desk, desktop support, technical support, or similar IT environment preferred.
CompTIA A+ and/or Network+ certification is an asset.
Practical knowledge of current Microsoft Windows operating systems, Microsoft 365, Microsoft applications, and Microsoft Azure.
Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and general networking concepts.
Familiarity with computers, printers, mobile devices, and common workplace technology
Demonstrated troubleshooting and problem-solving abilities.
Strong customer service and end-user support skills.
Ability to occasionally lift and move equipment weighing up to approximately 40 lbs.

The compensation offered to the successful applicant for this role will be determined by the candidate’s relevant skills and experience and internal equity. More information about our total rewards package will be available during the hiring process.

Reports to: Manager, IT Operations & Infrastructure

Job Type: Regular Full-Time

Work Location: On-site, 38 Executive Place, Kitchener

What You’ll Love About Working Here

At YNCU, you are more than an employee. You are part of a purpose driven team that strengthens local communities and champions the credit union difference. We believe banking locally matters, and every day our team helps members build stronger financial futures through personalized advice, trusted relationships, and community support.

As a people first organization, we are committed to an environment where employees feel supported, valued, and empowered to grow. Through professional development, wellness initiatives, volunteering, and collaborative team experiences, we invest in our people because they are at the heart of everything we do. Programs like our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws give employees a direct voice in supporting the causes that matter most to them and their communities.

When you join our team, you become part of a collaborative culture that values authenticity, growth, and making a meaningful impact in the communities we serve. Some benefits that will support you:

Competitive compensation and incentive programs
100% employer-paid health benefits
Wellness benefits and resources to help you thrive both at work and at home, including mental health support, fitness programs, wellness breaks, and mindfulness resources
7% Matching pension plan
Paid vacation and personal days
Ongoing learning, training, and development opportunities
A free banking account and preferred employee rates on lending and investment products
Recognition and community engagement programs
Paid volunteer opportunities and community involvement initiatives
Professional development and certification reimbursement

Employer Awards and Recognitions

Certified B Corporation® organization committed to social and environmental impact
2025 Southwestern Ontario?
??s Top Employers
Waterloo Area’s Top Employers 2025
The Career Directory 2025: Canada’s Best Employers for Recent Graduates
2025 Canada’s Healthy Workplace Month Great Employer
Ontario Living Wage Network

Check out our current openings at https://jobs.dayforcehcm.com/yncu/CANDIDATEPORTAL

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com.

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More about this job

Responsibilities

Provide first-line technical support for hardware, software, access, and connectivity issues through phone, email, remote desktop, and in-person channels. Document and prioritize service requests, troubleshoot and resolve issues within role scope, escalate complex cases, maintain IT assets, and follow up with users.

Requirements

A post-secondary degree, diploma, or certificate in IT, computer science, or a related field is sought, though equivalent relevant experience may be considered; 1–2 years of related support experience is preferred. Candidates should have practical knowledge of Microsoft systems and basic networking, strong troubleshooting and customer service skills, and the ability to occasionally move equipment weighing up to approximately 40 pounds.

Skills

Technical Troubleshooting
Customer Service
End-User Support
Problem-Solving
Microsoft Windows
Microsoft 365
Microsoft Azure
TCP/IP
DNS
DHCP
Wi-Fi
VPN
Hardware And Software Installation
Help Desk Ticket Management
IT Asset Management
Communication

Benefits

Competitive Compensation And Incentive Programs
Employer-Paid Health Benefits
Wellness Benefits And Resources
Matching Pension Plan
Paid Vacation And Personal Days
Learning, Training, And Development Opportunities
Free Banking Account
Preferred Employee Rates On Lending And Investment Products
Recognition And Community Engagement Programs
Paid Volunteer Opportunities
Professional Development And Certification Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Desktop Support
Technical Support
Microsoft Windows
Microsoft 365
Microsoft Applications
Microsoft Azure
TCP/IP
DNS
DHCP
Wi-Fi
VPN
Routing
Firewalls
Hardware
Software
Printers
Mobile Devices
Remote Desktop
Service Requests
Help Desk Tickets
IT Asset Management
CompTIA A+
CompTIA Network+
Root Cause Analysis
Network Connectivity
Financial Services
Credit Union

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