Desktop Support Technician (IT support)
- Calgary, AB, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Experience
- 2+ Years of experience in Desktop Support or related field
- Posting language
- English
- Posted
Original job description
Position Name – Desktop Support Technician
Type of hiring – Contract (2-3 Months)
Location – Calgary, ON (Onsite – Need locals)
Job Description:
We are seeking a skilled Desktop Support Technician with a specialization in Print and Meeting Room Support to join our IT team. The successful candidate will provide technical support for desktops, laptops, printers, and meeting room equipment, with a focus on resolving print and meeting room-related issues.
Responsibilities:
- Provide technical support for desktops, laptops, and mobile devices
- Troubleshoot and resolve printer issues, including installation, configuration, and repair
- Support meeting room technology, including video conferencing equipment and presentation systems
- Install, configure, and maintain print servers and printers
- Manage print queues and resolve print-related issues
- Collaborate with IT teams to ensure seamless support
- Document incident resolutions and maintain accurate records
- Stay up-to-date with new technologies and trends in desktop support, printing, and meeting room technology
Requirements:
- 2+ Years of experience in Desktop Support or related field
- Strong knowledge of Windows operating systems and desktop hardware
- Experience with printer troubleshooting and repair
- Familiarity with meeting room technology and video conferencing systems
- Excellent problem-solving and analytical skills
- Effective communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Bachelor's degree in Computer Science, Information Technology, or related field
Specialized Skills:
- Print server management
- Printer troubleshooting and repair
- Meeting room technology support
- Video conferencing system support
Nice to Have:
- Certification in desktop support or related field (e.g., CompTIA A+)
- Experience with IT service management tools (e.g., ServiceNow)
- Familiarity with cloud-based technologies and services
- Experience in a similar industry or sector
More about this job
Responsibilities
Provide technical support for desktops, laptops, mobile devices, printers, and meeting room equipment. Troubleshoot print and meeting room issues, maintain print systems, document resolutions, and collaborate with IT teams.
Requirements
Requires at least two years of desktop support experience, strong knowledge of Windows and desktop hardware, and experience troubleshooting and repairing printers. Candidates should be familiar with meeting room and video conferencing technology and have strong problem-solving, communication, and organizational abilities; a bachelor's degree in a related field is specified.
Skills
- Desktop Support
- Windows Operating Systems
- Desktop Hardware
- Printer Troubleshooting And Repair
- Print Server Management
- Print Queue Management
- Meeting Room Technology
- Video Conferencing Systems
- Presentation Systems
- Mobile Device Support
- Problem-Solving
- Analytical Skills
- Communication
- Incident Documentation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Desktop Support
- Windows
- Desktop Hardware
- Laptops
- Mobile Devices
- Printers
- Print Servers
- Print Queue Management
- Printer Installation
- Printer Configuration
- Printer Repair
- Meeting Room Technology
- Video Conferencing
- Presentation Systems
- Incident Documentation
- IT Service Management
- ServiceNow
- CompTIA A+
- Cloud-Based Technologies
- IT Services
- IT Consulting