Closed listing
Intermediate Technical Support Engineer
- Toronto, ON, Canada
Full-time
This opening has closed.
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Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Archived listing. The details below describe a past opening.
Position Name – Intermediate Technical Support Engineer
Type of hiring – Fulltime/Subcon
Location – Toronto, ON (Hybrid (2-3 days a week)
Job Description:
We are looking for an Intermediate Technical Support Engineer with strong experience in VMware, Windows Server administration, Linux environments, and IT service management processes. The ideal candidate will be responsible for server deployments, infrastructure support, incident management, and maintaining enterprise environments
Roles & Responsibilities:
- Manage and support VMware vSphere environments, including virtual machines (VMs) and VM templates.
- Build, configure, and maintain Windows servers and related infrastructure services.
- Administer Active Directory services, including DHCP, DNS, and Group Policy Objects (GPOs).
- Perform Linux deployment, configuration, and administration activities, with Red Hat Linux experience considered an asset.
- Handle incidents, service requests, and change management activities through ServiceNow.
- Support server hardware setup, maintenance, and troubleshooting as required.
- Collaborate with cross-functional teams to ensure stable and secure infrastructure operations.
- Maintain system documentation and follow organizational processes and standards.
Qualifications & Skills:
- Strong hands-on experience with VMware vSphere, virtual machines, and VM templates.
- Experience building and administering Windows Server environments.
- Strong knowledge of Active Directory, DHCP, DNS, and GPO management.
- Experience with Linux administration; familiarity with Red Hat Linux is an advantage.
- Working knowledge of ServiceNow, Incident Management, and Change Management processes.
- Understanding of server hardware installation, maintenance, and troubleshooting.
- Strong analytical, problem-solving, and communication skills.
- Ability to work effectively in a hybrid and collaborative environment.
More about this job
Responsibilities
Manage VMware environments, deploy and administer Windows and Linux servers, and support enterprise infrastructure and server hardware. Handle incidents, service requests, and changes through ServiceNow while maintaining documentation and collaborating to ensure stable, secure operations.
Requirements
Requires hands-on experience with VMware vSphere, Windows Server, Active Directory services, and Linux administration; Red Hat Linux experience is an asset. Candidates should have working knowledge of ServiceNow and IT service management processes, server hardware support experience, and strong analytical, problem-solving, and communication skills.
Skills
- VMware vSphere
- Virtual Machines
- VM Templates
- Windows Server Administration
- Active Directory
- DHCP
- DNS
- Group Policy Objects
- Linux Administration
- Red Hat Linux
- ServiceNow
- Incident Management
- Change Management
- Server Hardware Troubleshooting
- Infrastructure Support
- System Documentation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- VMware vSphere
- Virtual Machines
- VM Templates
- Windows Server
- Active Directory
- DHCP
- DNS
- Group Policy Objects
- Linux
- Red Hat Linux
- ServiceNow
- Incident Management
- Service Requests
- Change Management
- Server Deployments
- Server Hardware
- Infrastructure Support
- Enterprise Environments
- System Documentation
- IT Service Management
- Troubleshooting
- Hybrid Work
- Cross-Functional Collaboration